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Waylon I
Customer Reviews for Midway Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not where I reserved my truck from. My original truck was in Comox. I would not recommend them at all. This location was fine and the gentleman that helped us was wonderful but I didn’t appreciate having to drive an extra half hour each way. This truck was twice as big as what I wanted and used a huge amount of fuel. I did appreciate that U-Haul found a truck for me, but I wasn’t very happy. I had people waiting to load the truck and ended up about 2 hours behind schedule.
Michelle AGreat service and friendly representative
SAMEH ABill was very helpful and a delight to deal with. Highly recommend the location !
Grahame SIf an hour late a person shouldn’t have to pay another full day like it was going to be used again. Not likely
Christopher CThe individual that helped us made it very easy, did the intake himself and got it all done in a timely manner.
Stephen PExcellent friendly service. I returned my U-Haul trailer a day earlier than scheduled. Wasn’t sure where to park but the owner walked out to greet and help me. I would highly recommend this location.
Jacqueline CGreat. Thank you for your time.
Karey BI recently had a disappointing experience with U-Haul that left me frustrated and inconvenienced. I had reserved a 20-foot moving truck well in advance to ensure I had enough space to transport all of my belongings. Unfortunately, when I arrived to pick up the truck on the scheduled day, I was informed that only a 15-foot truck was available. This was not only a significant inconvenience but also caused me to leave behind some valuable furniture items, including a mahogany bed frame, a two-piece sectional couch, and a patio table with chairs. The entire purpose of renting a larger truck was to accommodate all my belongings in a single trip, and U-Haul's failure to provide the truck I had reserved resulted in an incomplete move. This experience caused additional stress and cost me valuable time and money. While the staff at the rental location were polite and tried to assist, the fact remains that U-Haul's reservation system failed to deliver on its promise. Also, I had to drop-off the truck 30 km's away, in which they wanted to charge me for extra kilometers on the truck. There was an actual drop-off location 1 block away from my new home I moved into, yet the threat of being charged extra for delivering it to the wrong drop point is written in the contract Moving is stressful enough without having to deal with unreliable rental services. I hope U-Haul can improve its reservation system to ensure that customers receive the equipment they have booked. This experience has left me with a negative impression of U-Haul, and I will think twice before using their services again.
rodger gBill was great!
Angela NThe pick up location in Penticton was amazing! Great service! The drop off location in Campbell River was also great! Dealing with uhaul online and on the phone was an absolute disaster and makes me never want to give that company another dollar for as long as I live!
Roy FBill was great. Very helpful and excellent service.
Shawn PA little far from Campbell river but good experience
FRANCIS KWe noticed once we left after being told it was full it had 3 quarters of a tank of fuel
Nick HBill, good man, great friendly attitude.
bill tFriendliest U Haul experience ever. Efficient service. Thanks Bill.
Glen WThe gentleman who assisted us was was very nice and efficient. Regarding the above selections, I do not think the condition of the vehicle is necessarily the fault of this particular rental location. The vehicle ran fine, however, the windshield wipers were old, chattered and skipped causing very limited vision in the rain. On top of this, one headlight was out and the other was old giving off very little light. We had to run with the high beams which bothered other vehicles. Since this was a one way trip, and we were already hours away and up the mountain by the time we hit rain and the dark of night, there was no returning, or going to another location, for another vehicle.
Joshua ZNice fellow to deal with
Donald FU-Haul on Homewood rd. Campbell River, not very customer friendly,basically wouldn't help,was going home early, she said,so went to 2190 Glenmore Rd,staff were great,pleasant, friendly,and professional
Doug H2nd time we have picked up from this location. Bill is always friendly and professional.
Kayla TVery friendly and helpful!
Sandy RBill was the nicest man, he was so nice to us. Fantastic service! 5/5
Christie BVery polite gentleman ready for me when I got there awesome guy
Thomas RYour app is too difficult to use and I wish the person that I booked with had of been more clear on the fact that the pick up location could be far away.
KIM WProvider was extremely nice and went out of his way to accommodate me. Way out of his way!
Thaddeus CSuper great customer service. Nice location. Friendly and easy
Camille WExcellent services thank you
Walter DU-Haul representative was very efficient and helpful.
Jeffrey WGetting a notification the day before my rental pick up that you were going to downsize my trailer from a 12' x 6' to a 8' x 5' is unacceptable. Due to the lack of competition I had no choices but to stick with U-haul but in the future will plan to seek alternatives to U-haul. Improve your customer service and your business practice!
Scott BEmployee Bill was excellent. On the ball and quick service. Made the return very easy.
Karsen LDon’t change the location and time of pick up.
Todd PI would suggest having more moving supplies on hand. IE., blankets, pads, wrap
Brent AThe gentleman who runs this location is extremely professional, personable, helpful and kind. It was an absolute pleasure doing business with him. He is an excellent representative for U-Haul, and should be given a raise if that’s an option!
CAROL LEverything was excellent, nice guy, helpful, professional etc..
William GGreat customer service experience.
Kathy RThe gentleman was fast and professional
Robert cGreat service, happy customer
Haiko Mvery very helpful service thank you
Shannon OCan’t improve on perfection.
KEVIN WNothing
KEVIN WGreat guy to deal with. Yes I’ll be back. Soon
Aloysius MVery grumpy old man running place and very rude
Douglas BOwner was very helpful and pleasant to deal with.
TROY JWorked smoothly
John TWe were robbed. They stole our money by putting 2 extra charges that were not explained to us. Overall, we paid over $200 for a service that was less than 3 hours. I will be taking this further.
LINDA NNothing! Bill was fantastic!
Grayson CThe Gentleman at the drop-off location was VERY helpful in dealing with a one day overcharge.
LARRY HEven though I explained my situation to both agents they did not adjust the obvious blunder that caused me to pay extra mileage. Also I was directed to drive the Uhaul to a location in Black Creek instead of the closest location in Campbell River, causing me to pay even more milage that I already should not have been charged for.
DAVID SThank you, it was perfect !
Guillaume PI reserved a truck a month in advance, the day before I was supposed to pick up my truck I got a call to inform me there's no truck in the location I needed and I have to drive 35 minutes away to another location. This was extremely inconvenient, moving is already stressful, I didn't need the add on stress of extra driving. The vehicle was clean but smell of cigarettes.
NATAN Zimproper equipment for my vehicle. complete waste of time. risked catastrophic damage to car
Owen GVery easy to deal with, friendly and prompt.
Anthony WGood U-Haul brand ambassadors. Friendly and helpful.
MICHAEL DNot a thing from me, management know myself by name and try very hard to assist with my rentals!
BRIAN MWe booked 2 months in advance. When we stopped in the day before our rental to ensure everything was good to go the tow dolly was not there. We then had to drive 20 minutes away the next day to pick up one at a different location. The truck was absolutely filthy inside the cab and truck had not been swept. There was only one person working at the location at pickup (other was late) and so it took us close to an hour to get everything done and get out of there. Not even a walk thru of equipment. The truck worked well but service was seriously lacking and I had to clean it myself.
Samuel B