The first had rented from was fantastic and very knowledgeable
Brian M
Customer Reviews for Midstates Trailer Distributing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appreciated the quick service
DIANE WVery with it group!! It was easy to rent with no hassle, they did not apply pressure and told me everything I needed to know including insurance! Thank you. I will rent again.
thomas fThe rep that checked me at the location truly took the time to show me proper connection and inspected everything. Great representative of U-Haul!
PAUL TThe automated return process was arduous
Jennifer NThank you for seamless event
Robert LFriendly and helpful.
Kelly Dnothing!
Elexys ZVery personable service. Thank you Midstates trailering!!!
Derek SEverything went well with no issues. I would leave things as is.
Robert WExperience was excellent! Much better than other experiences I’ve had in the past. Thanks!
doug kThe location changed from my expected pickup and I received a late notice of the change. The location was gated and it was a little confusing understanding where to exit.
Joanne HEverything went smoothly. We'll return in the future.
david hWas all great
Michael MJason was very helpful. The truck was clean and ready to use and included pads and dolly (at an additional charge) if needed. Truck and equipment in good shape. Easy check in/out.
Laurene GThis place should not be allowed to rent anymore. It’s a total dump. Literally…
Michael FVery kind, excellent Customerservice. Would definitely recommend renting from Midstates. If I need a trailer again - will definitely be calling him. I will will refer friends and family.
donna tThe owner of the shop went above and beyond to help me with my unique hauling situation. Highly recommended.
Chris CI was on hold trying to complete my rental FOR AN HOUR!!!!!!!!!!!!!! The whole time I was on hold I was also paying movers who were sitting at my house doing NOTHING! Once I finally got someone on the phone I asked to speak with a manager and was hung up on. Luckily the owner of the business where I was renting from came in early and helped me out. This was AN HOUR AND A HALF after I was supposed to already be in my rental and back home. Your online portal is trash and your process for online rentals is the dumbest most a$$ backwards process I've ever dealt with.
Ben SEverything too me was good. The service was excellent. Thank you
diane gI really pleased with the trailer that I rented, I drove 415 miles with my heavy motorcycle on the top of the trailer , and I had a safe trip on terrible road if so many paholes. The staff both, where I rented and I return, was so nice.
ROGERIO SGreat, friendly, helpful service!
MICHAEL TThe service we received in Sullivan was excellent. He did our paperwork immediately and then helped up remove the the trailer from our truck. I will recommend this place to family and friends.
BOB WExcellent service. The reservation process was simple and the personnel were excellent in explaining the proper safety and use of the trailer.
PAUL TAt least was friendly and helpful. Instructions to call first but had to call two separate days to get a response
ANGELITA FSuper helpful !!! Helped me trouble shoot a blown fuse on my SUV. Thank You. Great service.
Michael CWhy was the trailer $200 more at this location vs the online price? We had to take it because it was our only option - we went to our original pickup site in Maplewood the day before and arrived just as they were closing and they refused to help us. We were on a deadline and had to take what we could get in Wisconsin the next day. This was all a very disappointing and frustrating experience and added a lot of stress to moving across the country, and as a result I will avoid using Uhaul again in the future.
Mike KPerfect experience! I will return .. equipment worked well and very easy pickup and drop off .. the guy was very nice and sure knew everything about trailers…
David CThe customer service was above and beyond. I will return in the future!
Geneva BGreat team to work with, they had me out the door in no time!!
Daniel DFairly easy reservation and check-in online. The trailer and equipment were waiting for me when I arrived. Ten-minute hook-up and was on my way. Dropped it off after hours. Very satisfied with the overall rental experience.
KERRY VVery positive experience, only negative was the web site said they open at 8... it was 8:30 when they opened
Steven HGreat Job,Thank You !
bruce kGreat Service
Thomas CAlways a great experience and assistance in everything we need!
Scott BPicked up truck after hours using 24/7. It worked but was a little confusing using it for the first time.
Scott SDon't change, great service
joe sNothing
Julie RStaff was exceptionally pleasant to deal with.
jim kAlways a great experience whenever I rent here. I would recommend this location to anyone & everyone.
Scott Bone tire was in bad shape, we had to point it out and the attendant fixed it quickly for us. The trailer worked very well otherwise.
greg bGreat service. Can't think of anything to improve on.
carol bThe truck that I rented was missing when I was driving it like it needed new wires and plugs. It made it there.
jason wAlways enjoy doing business with U-Haul.
SUNAIR SI have been a frequent renter of Uhaul car trailers and dollies. My local dealer is Dean at Oconomowoc Wi Auto sales. In early Oct. Dean scheduled me to pick-up a car hauler in Jefferson GA. They had five haulers on hand. It cost me $286. Dean has no car haulers assigned to his location. He told me trailers accumulate down south this time of year and as an incentive, Uhaul cuts the rate to bring them north??? Uhaul called me on the road and told me I had four days to turn it in. Dean called me after two days and asked if I could return it early for another customer. For this trip the cost of picking up a trailer in NC was again about $286, so I asked for a local trailer. Again Dean had none. I had to pick it up in Sullivan, 35 miles away. I was scheduled to pick it up at 5:30 PM after closing?? I picked it up early, about 1PM. I loaded a VW to drop off in IL.but the left load ramp would not stow. I found it was not the same as the right ramp and the underside ramp structure did not clear the retention latch. I had to lay on the ground under the trailer, hold the latch open with one hand while lifting the ramp with my outstretched leg and with my free hand pull the ramp into stored position. A difficult task in the rain. I had to repeat this proceedure in IL. and NC and WI, all on wet ground.Additionally one of the right tail lights did not function. On the second day at 1PM the Sullivan dealer called me while I was hauling through TN, he needed the trailer at that time for another customer. Obviously short scheduling was not going to work. A half hour later as I was negotiating Interstate changes in Knoxville in the rain I get a call from the Uhaul district rep admonishing me for being late with the trailer and inconveniencing a customer that wanted to take my trailer to New York. He told me Uhaul would charge me another day BUT he wanted the trailer back in Sullivan early, by 10AM for the other customer. He was not concerned that the Sullivan dealer is closed on Sunday and that the trailer required repair. I feel Uhaul is not managing their car haulers to meet customer needs, not maintaining the trailers properly, and not treating return customers like me appropriately. I will look hard at alternatives the next time I rent a trailer.
J RThey did not have the original 26' foot truck like I had asked for and they did not have an appliance dolly that I had on my order so I had to go to another location to find a dolly. Not very enjoyable
Kyle RI would not recommend Uhaul period, very expensive and misleading with pricing info. We paid $140.00 to go one trip 65 miles for 10 x 10 truck. We thought it would be $19.96 and .69 cents a mile. Which would be $44.85 + 19.96 = 64.80! Told by Uhaul customer service rep it usually cheaper to go round trip. Well I asked out of curiosity how much what we have saved if we returned it to departing location and it was more money, ha, what a joke! Round trip would have been $144.65. Yeah, Uhaul is definitely not what it used to be... Also uhaul said credit card usage would be cheaper and was going to be used as security deposit, well they got that $ and then some more. To make it worse our uhaul trip was merely to put our stuff in storage til closing on our house. Well, got backed out on and now we're homeless. Life!
rosalia eI had rented a smaller trailer and dolly and I know they didn't charge for them but I wanted that specific size.
James L