Customer Reviews for Midgard Self Storage Gainesville
(U-Haul Neighborhood Dealer)

309 reviews

1405 NW McEver Rd   Gainesville, GA 30504

(770) 535-8369

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 535-8369

1405 NW McEver Rd
Gainesville, GA 30504

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Have a human being onsite! The virtual agent was extremely nice, but the wait was nerve wracking, and using technology for everything is not a convenience for everybody.

Lucy Link 
Rating:
5.0

Everything was fast & I was able to keep it an extra day with no extra fees

Olivia Boyd 
Rating:
5.0

Ther is anything to improve just keep doing same thing.

Lamar Harrison 
Rating:
1.0

I was charged for not filling the tank at the location. I started with half a tank, I drove 55 miles total, put in $15 worth of gas or 5.2 gallons. The Uhaul trucks get 10 miles per gallon, so those 5 gallons would replace 50 of the 55 miles of that I drove. They charged me for 3 more gallons. Seems like they are trying to scrape a little off the top, out of the customers pocket.

Michael Martin 
Rating:
5.0

Great customer service

Reggie Oglesby 
Rating:
5.0

Customer did not leave a comment.

Gregory Gandy 
Rating:
5.0

Service was wonderful!

Lori Burke 
Rating:
5.0

Great job by the staff. Very professional. The inside of the cab could have been cleaned

Kevin Underwood 
Rating:
5.0

Customer did not leave a comment.

Jeremy James 
Rating:
5.0

Customer did not leave a comment.

Spencer Whitten 
Rating:
5.0

Customer did not leave a comment.

bobby whelchel 
Rating:
5.0

Customer did not leave a comment.

bobby whelchel 
Rating:
4.0

Customer did not leave a comment.

Shane Hannah 
Rating:
5.0

Customer did not leave a comment.

Larry Watson 
Rating:
5.0

There nothing to improve just a good company and update rental truck and storage unit.

Lamar Harrison 
Rating:
5.0

Customer did not leave a comment.

Sandy Bollins 
Rating:
5.0

Super friendly customer service and very pretty

Steven Fawsett 
Rating:
5.0

Customer did not leave a comment.

denise Cullom 
Rating:
2.0

When I arrived she couldn't find my reservation by the reservation # I gave her. I paid online for appliance dolly. She said we don't have those here and I could go check other Uhauls. She didn't care at all. I asked for the one on display outside. She said no, boxes are taped on to it. This caused a lot of work and pain getting appliances up 3 flights of stairs.

Alan Andrzejewski 
Rating:
4.0

Customer did not leave a comment.

Jerry Thomas 
Rating:
3.0

Customer did not leave a comment.

pamela lindsey 
Rating:
5.0

Staff was very nice, friendly and helpful

April Coleman 
Rating:
5.0

Truck bien mantenido, pero no limpio el compartimiento de carga.

Luis Millan 
Rating:
3.0

Truck had many issues. The oil light and water light were on the entire time, the front bumper cover fell off when i opened the driver door, there were old empty mcdonalds cups rolling around the floor behind the seat, the headliner was not only disgustingly dirty but was falling down. i was not confident in the vehicle but needed it, so i delt with the anxiety of feeling like there was a possibility i would get it loaded with all my things and then it would leave us stranded, luckily that didnt happen but the anxiety and concern was real.

tom humphrey 
Rating:
5.0

Very pleasant front desk clerk.

JOSEPH TALLEY 
Rating:
2.0

Don't charge customer high prices to rent uhaul for only 12 hr !!!!!

Adam Lane 
Rating:
5.0

Virginia was very upbeat, professional and efficient.

Tiffany Gillian 
Rating:
4.0

Truck needs maintenance battery light on oil light on front bumper cover loose passenger on didn't work.

Pablo Cortes 
Rating:
2.0

Problems with vehicle, overcharging my credit card ( insurance).

David Kayne 
Rating:
4.0

Customer did not leave a comment.

rehan khan 
Rating:
3.0

Fix the transmission in the truck and fix the passenger side door that doesn’t open from the outside

Linda Gilbert 
Rating:
5.0

Excelente servicio, rápido de rentar y fácil de regresar, sin complicación alguna.

Willian A Flores 
Rating:
5.0

Excellent and very professional and friendly and makes it stress free!The customer service ladies were excellent!Recommend everyone to contact this location for your moving services!

James Butler 
Rating:
5.0

The customer service was excellent at this location. I was treated very well and welcomed. I would highly recommend this location and would use again if needed.

Edward Price 
Rating:
1.0

Initial location did not have rented truck or equipment. Sent to another location to pickup only rental truck which had a door that would not open and oil light was on and did not have rented equipment. Sent to third location for rental equipment who also did not have rented equipment.

Jessica James 
Rating:
4.0

I paid a fee for setup yet had to do it on my own. I then had to pull up outside the office so staff could come out and take pictures

Timothy Fleming 
Rating:
5.0

Customer did not leave a comment.

Mike Hendrix 
Rating:
5.0

Excellent customer service they help me hook up the trailer, and provided guidance in parking the trailer.

Khoi Tennies 
Rating:
5.0

Customer did not leave a comment.

Kentavious Oliver 
Rating:
4.0

Maintain web site

Nancy Robinson 
Rating:
5.0

Excellent drop off location, attendant very friendly and helpful.

Erik Amato 
Rating:
5.0

Nothing. Great service

Martha Prather 
Rating:
5.0

Customer did not leave a comment.

Sid Snow 
Rating:
5.0

All OK

Orlando Camacho 
Rating:
1.0

Went in to get key because app is difficult to manage took another 15 min to to what I already did online. Dropped off truck same problems with app sat in truck 40 min trying to get it dropped off finally was able to check out and key box lock wouldn’t open mean while raining the whole time. Now I’m being over charge days later and have no clue what’s going on.

Lisa Anthony 
Rating:
5.0

Customer did not leave a comment.

richard sulkowski 
Rating:
5.0

Customer did not leave a comment.

Timothy Ford 
Rating:
5.0

Clean inside cab

Ricky Ray 
Rating:
5.0

Customer did not leave a comment.

Sara Zarco 
Rating:
5.0

Customer did not leave a comment.

Robert Byrd 
Rating:
5.0

Customer did not leave a comment.

Jim Gathercole 
Rating:
5.0

Customer did not leave a comment.

Carl Tench 
Rating:
5.0

Efficient and friendly service would be my comment.

Mark Barton 
Rating:
5.0

Great service!

Pamela Rodriguez 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BROWN 
Rating:
5.0

Very nice staff I appreciated how helpful you guys are

Elvira Bafail 
Rating:
5.0

Service and equipment met my expectations, the female clerk was pleasant and very helpful. Thank you for your good service.

Victoria Nunez 
Rating:
4.0

Customer did not leave a comment.

Jevontae Reid 
Rating:
5.0

Customer did not leave a comment.

William Fragakis 
Rating:
4.0

Customer did not leave a comment.

Bryan Franks 
Rating:
4.0

I have an event co and HAD to have this truck so I looked past the dirty arm rest and drink holder and smell. When I opened the back of 26' truck...someone moved manure or mulch and it was disgusting. I paid my team to clean it And I had to let that truck air out for 2 days before I could move my Decor in. I do expect a call and refund

Judy Bradley 
Rating:
5.0

Customer did not leave a comment.

Lauren Niles 
Rating:
4.0

I was pulled over by a city police officer because the Uhaul I was issued had no rear/break lights. Luckily I received only a warning. Better maintenance attention is needed.

AMANDA HAYES 
Rating:
5.0

Customer did not leave a comment.

Chelvi Vasquez 
Rating:
5.0

Customer did not leave a comment.

bobby whelchel 
Rating:
5.0

Customer did not leave a comment.

Laquea Hines 
Rating:
3.0

The customer service was great but the condition of the truck was very poor. The cab was dirty and the driver side seat had a large rip in the cushion. To top it all off the truck was extremely loud! Almost like the Exhaust was removed. It was so loud you could literally not hear the person talking to next to you or radio.

RICHARD ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Floy ingram 
Rating:
5.0

Customer did not leave a comment.

Richard Erkes 
Rating:
4.0

Customer did not leave a comment.

Elanore Mackay 
Rating:
4.0

Customer did not leave a comment.

Matt Hermes 
Rating:
5.0

Customer did not leave a comment.

DEBBIE DOVER 
Rating:
4.0

Customer did not leave a comment.

Shaun Mabins 
Rating:
3.0

Customer did not leave a comment.

robin jones 
Rating:
5.0

Nothing your employee was fantastic great job and thanks

Matthew Iannuzzi 
Rating:
5.0

Customer did not leave a comment.

Nergio Finol 
Rating:
5.0

Customer did not leave a comment.

Ray Allen 
Rating:
5.0

Customer did not leave a comment.

Stephen Tyner 
Rating:
5.0

Customer did not leave a comment.

Russell Satterfield 
Rating:
5.0

Would be nice if the vehicles had a way to charge cell phone

Thomas Fox 
Rating:
5.0

The location had plenty of packing materials on hand. The staff was very helpful when the storage unit was too small and changes had to be made.

stepehen tyner 
Rating:
5.0

Customer did not leave a comment.

Kelvin Jose Villacorta Rodriguez 
Rating:
5.0

Very helpful

Brett McNeill 
Rating:
5.0

Customer did not leave a comment.

Manuel Camero 
Rating:
2.0

Really bad rental experience I use uHaul often but this was bad First I arrived at location to pick up truck and personnel on duty had locked themselves out of office so the called a different location and sent me there. Got to the other location 15 minutes before closing time and they was already closed so called back to first place they said we’re in now. So went back got a truck from original location Truck was awful couldn’t get either door to close completely and drove awful I had a blow out on one of the back tires had to wait 2 1/2 hours to get it fixed which made me late returning the truck Many years of renting uHauls this is my first complaint I need to rent again next week and am considering a different company Please review

Jimmy KIng 
Rating:
5.0

Customer did not leave a comment.

Bashawn Spencer 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN SALAZAR 
Rating:
5.0

Associate was very helpful and courteous, truck would not start because of a dead battery. It took 30 minutes to put 20 gallons in the tank. Fuel tank is not venting.

Thomas Fox 
Rating:
5.0

Neisha and Evelyn made our uhaul rental transaction a 5 star experience. Thank you both so much for making us feel welcome. We only want to rent our uhauls at this location from here on out!

Mariam Reese 
Rating:
5.0

Wil, was very helpful and friendly. Good employee.

Richard Jacobsen 
Rating:
5.0

Customer did not leave a comment.

Angela Galloway 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HICKMAN 
Rating:
5.0

Customer did not leave a comment.

Charlotte Jeanea Gandy 
Rating:
4.0

Customer did not leave a comment.

Jerry Dillard 
Rating:
1.0

Literally the lady grabbed the key and said “You’re good”. No explanation of me receiving a confirmation email about the drop off or anything and she had an attitude.

CARL JORDAN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Endries 
Rating:
4.0

Customer did not leave a comment.

SUSANNE SAUCIER 
Rating:
5.0

Customer did not leave a comment.

JAMES THOMPSON 
Rating:
5.0

The agent, Evelyn at Midgard Self Storage was phenomenal. She is simply top notch! I know you all wish you could find many many more to join your team.

JENNIFER MORELAND 
Rating:
3.0

Customer did not leave a comment.

Travis Fisher 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top