Customer Reviews for Midgard Self Storage Newberry
(U-Haul Neighborhood Dealer)

565 reviews

300 SW 143rd St   Newberry, FL 32669

(352) 354-1050

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(352) 354-1050

300 SW 143rd St
Newberry, FL 32669

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service at Midgard is wonderful

ERON DENNIS 
Rating:
5.0

The customer service st this location is 11/10 every time! Thank you!

tiffany bullock 
Rating:
5.0

fix your app it has performance issues

Robert Simpson 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLARK 
Rating:
5.0

Customer did not leave a comment.

Merlyn Dungey 
Rating:
5.0

The gentleman was super helpful and patient with me. It was my first time driving a truck. He was super patient helping me out with all the details and instructions.

Chunli Dai 
Rating:
5.0

Customer did not leave a comment.

William GRAHAM 
Rating:
4.0

Customer did not leave a comment.

Camille Valenzuela 
Rating:
5.0

I think you should add loading service for customers when they want to tow their vehicles because it is very dangerous for someone who is not expert to do the loading himself.

Abdulaziz Alshubrumi 
Rating:
5.0

Customer did not leave a comment.

Steve Landis 
Rating:
5.0

Nothing everything was perfect,

Patsy Anders 
Rating:
3.0

Great customer service.

Natasha Hellams 
Rating:
5.0

Customer did not leave a comment.

Cory Rodgers 
Rating:
5.0

Emanuel was great and made moving easier! Great personality!

Phyllis Justice 
Rating:
5.0

Customer did not leave a comment.

Ramona Coleman 
Rating:
5.0

Customer did not leave a comment.

BILL MANNIX 
Rating:
5.0

We arranged drop off in HighSprings and had to drive an extra 45miles to drop off in Newberry. Not cool,

ROBERT WITHAM 
Rating:
5.0

Pleasant experience! Easy process

EVELYN BERGMAN 
Rating:
3.0

They had trouble with the computer when I was picking up and had to call and do it over the phone But don't really know how you would improve that

donnie hasty 
Rating:
5.0

Customer did not leave a comment.

Lisa Avalos 
Rating:
5.0

Customer did not leave a comment.

GINA VAN PELT 
Rating:
5.0

Customer did not leave a comment.

Ezequiel Chinea 
Rating:
5.0

Customer did not leave a comment.

Dennis York 
Rating:
5.0

Customer did not leave a comment.

BILL GRAHAM 
Rating:
5.0

Customer did not leave a comment.

Malquiel Brito 
Rating:
5.0

Customer did not leave a comment.

Justin Evans 
Rating:
5.0

Customer did not leave a comment.

Teresa Rajaee 
Rating:
5.0

I only had a question about where to park my trailer. Even though he was with a customer he still stopped, and answered my small question.

Jacqueline Thomas 
Rating:
5.0

Awesome service

Keith Sheridan 
Rating:
5.0

Customer did not leave a comment.

Stephan French 
Rating:
5.0

Excellent service. Courteous and efficient. I’m well pleased with the entire experience.

BRUCE CUPIT 
Rating:
5.0

They went out of their way to accommodate us. Worth the drive from the college area Uhaul's.

Robert Bernheim 
Rating:
5.0

Customer did not leave a comment.

John Darr 
Rating:
5.0

Customer did not leave a comment.

douglas wallace 
Rating:
5.0

Customer did not leave a comment.

jane avery 
Rating:
4.0

Got charged for gas even though it was replaced with more than what I got when I first picked up the truck. Truck had 22 miles worth of gas when I picked it up and it was dropped off with more than 5 gallons of gas. I was still charged a fee even though the contract states that it’s either 1/4 of the tank or with how much you originally got the truck with, which in my case it was 22 miles. Will never be using this service again or recommend it.

Gabriela Padilla 
Rating:
5.0

Customer did not leave a comment.

David Holmes 
Rating:
5.0

Very helpful and friendly

Ben Johnson 
Rating:
4.0

Your Team u-haul Are doing a Great Job Go Team U-Haul

Robert Beavers 
Rating:
5.0

Just keep doing what you’re doing. Thank you.

TOM PASTERSKI 
Rating:
5.0

No comments it was Very good service.

otilia garcia 
Rating:
5.0

Good experience. Fast checkin. Everything in order. Move is done, so thank you!

Michael Foley 
Rating:
5.0

Always great service at this location

mark scott 
Rating:
5.0

Customer did not leave a comment.

Jeff Wheland 
Rating:
5.0

Chase was an excellent helper to getting ghe UHAUL

Shayler Levine 
Rating:
1.0

Windshield was clearly broken before I rented the truck. I had the truck for 24 hours Yet they charged me for the crack in the windshield. STAY AWAY FROM MIDGARD

Leann Miller 
Rating:
5.0

Customer did not leave a comment.

James Clark 
Rating:
5.0

Midgard Self Storage has a top notch office and staff. I didn’t know dropping off a truck could be so easy. Their staff was friendly and professional. I definitely recommend this location!

Dara Bergdoll 
Rating:
1.0

Chose mobile pick up, yet keys were not there. Went inside and had to wait a while for assistance. Learned the truck was not even ready: not pulled up, none of my rented equipment inside. They had the gas listed as half a tank, but when checked it was less than a quarter of a tank. We arrived at 9:50a. We finally pulled out at 10:30a. 40 minutes just to get the truck. We were late to meet the movers because of this as well. Sales person kept complaining he didn't have enough help, but when a person makes a reservation over a week prior to, there is no reason for things to not be ready at time of pick up. Never using this establishment again.

Olivia Nuss 
Rating:
5.0

Customer did not leave a comment.

Lisa Thompson 
Rating:
5.0

Customer did not leave a comment.

Ron Patton 
Rating:
5.0

Very friendly, efficient and professional.

Levin Gaston 
Rating:
5.0

Excellent experience. The customer service representative who we worked with was exceptional. She opened promptly several minutes before 9:00 a.m. she had our rental agreement prepared and there was essentially no delay. Highly recommend this particular u haul branch.

Scott Lunin 
Rating:
5.0

Customer did not leave a comment.

David Spinogatti 
Rating:
4.0

There were issues during the pickup revolving around system access issue. The manager had to call in and complete the check in order the phone. Please ensure the system is operational.

David Wright 
Rating:
5.0

Did not have furniture dolly or upright dolly that I requested. May have picked up from another location if I would have known that at time of reservation.

william harvey 
Rating:
5.0

Customer did not leave a comment.

Daniel Necker 
Rating:
5.0

Customer did not leave a comment.

Jonathan Tennison 
Rating:
5.0

Customer did not leave a comment.

NINA JENKINS 
Rating:
5.0

Customer did not leave a comment.

Raad Al-Hashemi 
Rating:
5.0

Very kind, appreciative..

James Holloway 
Rating:
5.0

Customer did not leave a comment.

Robert Thoenen 
Rating:
5.0

Great, fast service on my drop off!

MICHAEL REILLY 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
1.0

No ac transmission keeps jumping gas was on 1/4 of tank not impressed

Walter Smith 
Rating:
4.0

Customer did not leave a comment.

Marjorie Leckey 
Rating:
5.0

The return process is brutal. The app has never worked. It tries to get my location and never does, so it wont let me return it. I had to spend 30 minutes on hold on the phone so i can return it. This is the 2nd or 3rd time this has happened. I hate the uhaul app... so useless. The site I picked up and dropped off the trailer at was fine, no problems... the uhaul app is absolte garbage!!

kristoffer costa 
Rating:
1.0

I made a reservation close to where I needed to use the truck. The day before the move and after accepting my reservation. They said the location did not have my equipment so they sent me 10 miles away to another location. Once there the morning of my move, they did not have the equipment either and at first told me they had nothing for me. Finally after being on-site for an hour they were able to give me a larger truck. I chose Uhaul because of the location and ease to checkin and out online. Neither happened. Won’t be using Uhaul again.

George Irwin 
Rating:
5.0

Customer did not leave a comment.

Norma Adams 
Rating:
5.0

The guy working the front desk made everything easy & answered any questions i needed.

Michelle Smith 
Rating:
5.0

The location was excellent, I rate my experience poorly due to U-hauls corporate policy. The appliance dolly I rented was left at home by accident and I was not allowed to return the trailer without it. I was charged for both for a second day, it is ridiculous that I was not allowed to just return the trailer and be charged for the dolly. Will not be using Uhaul in the future. Don’t forget how successful boycotts have been lately. I’ll be telling friends and family to go elsewhere until this is rectified and I get my money back.

RYAN AUDLEY 
Rating:
4.0

No issues. Easy convenient drop off.

TODD KELLY 
Rating:
5.0

Customer did not leave a comment.

Donald Mueth 
Rating:
5.0

Customer did not leave a comment.

Sylvia Aponte 
Rating:
4.0

Customer did not leave a comment.

senetta hunt 
Rating:
5.0

Customer did not leave a comment.

Aaron Buchs 
Rating:
5.0

Customer did not leave a comment.

Gepher Lopina 
Rating:
5.0

Customer did not leave a comment.

ELDEN CATER 
Rating:
3.0

Customer did not leave a comment.

VIVIANA WALDROP 
Rating:
5.0

Certify more agents in FL to be able to pull the car from the auto trailer..

SANTA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Peet 
Rating:
5.0

The trailer needed sweeping out.

Richard Harvey 
Rating:
5.0

Service is always awesome at this location. Thank you for being there for me.

Elaine Allen 
Rating:
4.0

The young lady who checked me in & out was very friendly and helpful

Michael Treadway 
Rating:
5.0

Customer did not leave a comment.

JACK FLENOR 
Rating:
5.0

Customer did not leave a comment.

Alan Rosier 
Rating:
5.0

On the ball folks again ... hats off to Uhaul

Kenneth Rogers 
Rating:
5.0

Customer did not leave a comment.

Kaylin Ellison 
Rating:
5.0

Nice and pleasant personel, made it easy to return it.

Massimo Pascalli 
Rating:
5.0

Customer did not leave a comment.

Derek Humphrey 
Rating:
3.0

Customer did not leave a comment.

Lauren Scholl 
Rating:
5.0

Everything was smooth, professional and geared to my satisfaction. Nothing could be improved after my experience.

DEBORAH ROUSE 
Rating:
5.0

Customer did not leave a comment.

Arturo Torres 
Rating:
5.0

I thought I paid for 2 hand trucks but, they were not in the truck. Other than that everything else was perfect.

Deborah Rouse 
Rating:
5.0

Immaculately clean and the most efficient location fir storage or uhaul trucks

VICTOR A FERRANTE 
Rating:
5.0

Very friendly and professional staff! Great experience.

ryan purdy 
Rating:
5.0

Customer did not leave a comment.

Robert Dietz 
Rating:
4.0

Customer did not leave a comment.

Shawn Simmons 
Rating:
3.0

First trailer over half of the marker lights were not working. We had to change trailers after already being hooked up. The second trailer was good to go.

Dustin Stalter 
Rating:
5.0

Customer did not leave a comment.

Steven Friscia 
No reviews have been submitted for this location.

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