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Rudy C
Customer Reviews for Midgard Self Storage Greenwood SC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would highly recommend that you appropriately explain the mileage system to customers so that they don't get charged for extra miles that they are unaware of.
Marshall NEverything’ was EXCELLENT!!
Michael TGreat staff
Marcel PGreat location and assistance from employees
Jane ENo improvement necessary. Thanks
Samuel LGreat service! Alex was very professional and helped make the rental a pleasant experience. Will definitely use this location again in the future.
Tonya SJust keep doing what ya'll is doing.
MICHAEL MNothing everything was great! The guy at the uhaul was cute and was very polite, and helpful.
Quintavious MThis is the second time I've rented here in 2 weeks. I pass by 2 other uhaul rental centers on my way to this one. It is worth the extra time and effort. Alex is professional, and the facility and equipment are well-maintained. He quickly hooked up the trailer both times, which is better than some others who refuse to lift a hand. I'll be back.
Melissa JNothing. Alex was fantastic. Already put a great review online.
Melissa JThe facility was clean and nice lady working there was so nice and accomodating. Great experience dropping off our truck.
Bryan JVery professional and friendly service..
Novie CThank you so much for service . Yes i would recommend my family and friends for storage and Uhaul service.
Valerie MBoth ladies in this location were extremely nice and helpful. They gave a nice homely aura! The location is extremely clean and organized the truck was super clean as well!
Brianna SBritney's attention was very kind and very fast, it is a great service that she provide in that location.
Alexander LThe Lady that hooked up my trailer was very nice and helpful.
David TI highly recommend Midguard Storage for you moving and storage needs. However, I have a huge problem with lack of communication with Uhaul truck rentals. I had arranged for a 15 foot truck a week in advance and received the cost of the rental. The afternoon before I was to pick up the rental I was informed that the Uhaul was not available and I had to seek out another location which was frustrating because I had hired movers to meet me at my loading location. The morning of picking up my rental, I was informed of the $.99 per mile rental charge. I ended up paying over $200 more than what I was originally quoted. Not happy at all with Uhaul!
Greg SI was very pleased with the whole experience
KERRY CNothing. The younger African American girl who assisted us was perfect and understanding of our situation.
Steven CBoth the clerk who was at the desk and Brittany, the manager were phenomenal. I was originally supposed to have storage at another location but the location did not have the unit they allowed me to book online and the employees were less than helpful.
GEORGE FThe lady was great at the U-Haul place
Sammy WAlways a positive experience here.
PATRICK MGreat, easy drop off experience.
APRIL MBrittany at this location was beyond awesome. She was very professional and extremely friendly!!!!
Arthur lNothing!! The service was absolutely amazing!! Both ladies were awesome! Brittany was wonderful. Very helpful and most of all so kind! I will use this location in the future and will definitely recommend them to anyone in need of a uhaul!!!
KAYLA LI cannot think of any way to make it better. Cheyenne and Brittany were so helpful when I rented and returned my rental! They are awesome people! I will definitely use them again!
Amber SClean the trucks between rentals. The customer service was excellent!
TINA KWell, I reserved an appliance dolly earlier in the week but when I went to pick it up along with the trailer Saturday, this location didn't have one. It became a HUGE mess as we were moving a 600-pound safe and absolutely needed to have this dolly ... long story short, we thought we would be on our way to pick up the safe by 10 a.m. but it ended up being 1 p.m., which had a ripple effect in that the place we were picking up the safe from had to charge us for the late pickup, etc. Guys, I'm going to need reimbursed for this entire transaction to ever use U-Haul again. This was a huge mess. If you didn't have a dolly ready for us to use on Saturday, the website shouldn't have said that earlier in the week. We could have gotten a dolly someplace else but counted on having it ready to go when we picked up the trailer.
ROBERT SThis location is the ONLY location that I use! Staff here are so friendly, easy to talk to and very professional
ALEXIS BI will not use Uhaul ever again. I have a contract that I received after we turned the truck in, and I have had an additional charge that is NOT on my contract. I have received no invoices and no proof as to where that charge came from. I will NEVER use Uhaul again, and I will NOT recommend anyone use them.
Susan CIt was a great experience.
Hope PEasy and convenient easy access very helpful and friendly
phillip MYou all were great very patient and nice very helpful . I will be doing business with you again
Nona SEverything is great. The young ladies that works at that location are very nice and sweet.
MICHAEL MMrs Thompson had Great customer service made feel @ home 🏠 Troy White
Troy WMade things easy!
Richard CVery courteous and professional.
Leslie TNo negatives, Cheyenne was great to deal with.
DAVID MExcellent service! Friendly and Helpful! Highly recommend using!!
Thomas EKelly is great at her job and very thorough with providing information I will definitely recommend this location to anyone.
Brad SWhen I had a problem returning equipment staff at this location told me they couldn’t help and I was on my own resolving the issue with U-Haul. They ultimately helped with a work around when the issue couldn’t be resolved.
George KThe people are very sweet!
ALEXIS BMessed up the pickup time, size of the truck, return date, and the truck we received would get stuck in gear while driving. I setup the rental three weeks in advance and they still screwed everything up.
Justin Cvery helpful / understanding
Troy WEverything was Great
Troy WThe trailer was dirty inside, screws, paper, heavy dust and stains on the walls. The drop off location is charging me $16 for clean up. This is totally outrageous and uncalled for.. I expect a refund.
FABIO EI love the experience. Kelli is so professional and friendly. I am thankful for her. She makes everything easier. Thank you Kelli!
Jame Mi have had more than this time exp, i have did storage here, and never had a problem
John BVery clean and friendly. I would use them again for sure.
FABIO EN/A
Jean CNothing! She was awesome! We loved her!
Beth BThe attendant sat in the office and did NOTHING to help me hook up and leave. The trailer had damage to the wheel fenders when I picked it up. The attendant would not come out and take note of the damage. I had an appliance dolly rented, but I had to drive to another U-haul location to pick that up, and the one that I got was CRAP! The wheels hardly turned at all, and it made the whole moving experience a nightmare! NO ONE took any action to help or make it right with me. I should be reimbursed for 50% if the total charges of this rental.
Steven GHonestly can't think of anything that needs to be improved on.
Dusty OI'm satisfied with Midgard, their customer service solved my issue but I'm very disappointing with U-haul. I had schedule to pick up in a location close from home, somebody from U-haul called me and confirmed to pick up on that location and then they changed the location without call me. Once I got at Midgard they didn't have the truck that I needed
Francis HNothing
PEARL BThe app wasn't easy to use. Being new to the 24/7 process, the location didn't seem educated on that process but seem to assume I knew how the process worked. When I had trouble with getting there on time to pick up, there was no one available to help in a good amount of time. We wasted an hour trying to get the truck.
Dewey H