Customer Reviews for Midgard Self Storage Athens
(U-Haul Neighborhood Dealer)

594 reviews

110 Cloverleaf Dr   Athens, AL 35611

(256) 233-8476

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(256) 233-8476

110 Cloverleaf Dr
Athens, AL 35611

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Whitney F. 
Rating:
1.0

Customer did not leave a comment.

Kathleen H. 
Rating:
1.0

I am highly disappointed in U-Haul. Over the years, I used U-Haul for many personal moves and never experienced anything like this weekend. It was a roll a coaster ride! This one way move was scheduled in advance. Of course, the movers delayed our move. U-Haul scheduled one truck for in town and the other one way. We sat on the phone for 30 mins correcting this, which costed me an extra 2 hours with the movers. While traveling four hours. We had problems with the power steering in one truck and the other truck brakes not stopping properly. U-Haul scheduled a drop off location that we could not use. We had to drive to a different location. It was a nightmare correcting U-Haul errors. Extremely disappointed customer! I will not use nor recommend U-Haul.

Kathleen H. 
Rating:
4.0

Customer did not leave a comment.

TOMMIE G. 
Rating:
5.0

Nothing . It went smoothly .

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Joy J. 
Rating:
5.0

Customer did not leave a comment.

carmeal J. 
Rating:
5.0

Customer did not leave a comment.

Darell K. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Don't charge me double when I turn in the truck. I'm still trying to resolve that. It's not the locations fault.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Service was great and the equipment was in very good condition.

Russel M. 
Rating:
4.0

Air conditioner needs freon.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
4.0

Customer did not leave a comment.

Thuy R. 
Rating:
5.0

Team was excellent. Before I stopped my truck, they were ready to receive my trailer. They quickly responded to my report of non working lights and thanked me for letting them know.

Ricky S. 
Rating:
5.0

Everything was smooth and easy. personnel behind the counter were very professional and eager to help me on my way, not to mention super friendly. This is the second time I've used this location for my U-Haul needs and the building still looks as clean and inviting as it did a year ago. The place has been well maintained, just to say it plainly.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
2.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Great overall experience! The car hauler trailer was very impressive!

michael G. 
Rating:
5.0

Customer did not leave a comment.

Charlotte G. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
3.0

Customer did not leave a comment.

Tait F. 
Rating:
3.0

No one was in the office and the sign said to call a phone # as the manager was somewhere in the area but no one answered and the automated menu was not helpful at all. After several tries I left a message but no call was returned. I used the key drop off and left. Later in the day I was able to call the manager and got an appropriate response, so it worked out OK but an answered phone call would have been more helpful.

Steve J. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey D. 
Rating:
5.0

Exactly as expected

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
4.0

Issued wrong trailer on the contract which made it hard to turn in. Also, they didn't have a way to input the drop off location correctly. That made it 25 miles inconvenient for the drop off.

PETE C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

MidGuard is a great place to rent from! Everyone is courteous, friendly, and helpful!

Michael O. 
Rating:
5.0

MidGuard Storage was great! Extremely helpful and friendly. Will rent again from them!

Michael O. 
Rating:
5.0

Friendly and professional I've rented from this particular location numerous times. highly recommended

Miles C. 
Rating:
5.0

There was a little debris in the trailer that I had to sweep out. The employee was very helpfile.

Jim A. 
Rating:
4.0

Customer did not leave a comment.

Donald A. 
Rating:
2.0

Customer service was HORRIBLE. Not a very nice lady I had to deal with that morning.

Felicia H. 
Rating:
5.0

The person that checked me in went above and beyond providing excellent service!

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
3.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Great service!!

William K. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
2.0

Inconvenient hours

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Have all options available.

JILL M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Jornekia O. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Make sure the back of the truck is swept or blow debris out for the next customer. Common courtesy.

Lee A. 
Rating:
5.0

Customer did not leave a comment.

Katina S. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Customer did not leave a comment.

Katina S. 
Rating:
5.0

Customer did not leave a comment.

Katina S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Caring thoughtful and speedy!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Have unit picked up where it Was rented.

Rosemary C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Woodrow U. 
Rating:
5.0

here is my complaint that I have...even thou I made my Resavation the day before I arrive to pick up the truck, I still had to wait an hour before I was handed the keys... I was the only person waiting. the attended said the truck could not be intered into her computer...even thou I had already made reservations ..Harold Wales

Harold W. 
Rating:
3.0

Customer did not leave a comment.

Bostyn L. 
Rating:
5.0

The lady working here helped me and my son get a truck on short notice.She explained everything to us and walked us through the whole process.She is very professional and knowledgeable about her job.We will definitely use again and recommend to friends and family.

Ronald M. 
Rating:
5.0

Very friendly and helpful staff!

Drake L. 
Rating:
5.0

The rep on-site was extremely jelly and courteous. A+ for her.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

The tank had less than they said was in it upon pickup, but that's not a huge deal.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

The parking area for equipment return was to small to allow the 26 foot truck I had to have enough room to properly park the auto transport.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Nikki and Nita were SO helpful with our truck rental and hooking up the auto transport for us and answering all our questions! Everything we rented was clean. These ladies are professional and super friendly!! Highly recommend this location!

Laura C. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Kanisha D. 
Rating:
5.0

Absolutely perfect!!

MARK K. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Nita and Nikki were amazing. If in Athens…I cannot recommend enough. Also, Amber at their other location is a great resource. Nita and Niki go “above and beyond.” I will definitely use them again.

Ryan K. 
Rating:
5.0

Nita, Nikki, and Amber were awesome…they walked me through every step…I had to change equipment and acquire equipment on short notice….I cannot say enough good things about their help.

Ryan K. 
Rating:
5.0

Nikki is great!

Rhonda B. 
No reviews have been submitted for this location.

Additional Services at this Location

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