Customer Reviews for Mid South Storage
(U-Haul Neighborhood Dealer)

74 reviews

99 Commerce St   Muscle Shoals, AL 35661

(256) 383-1043

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(256) 383-1043

99 Commerce St
Muscle Shoals, AL 35661

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ERIC M. 
Rating:
1.0

I found the address for drop off, but business had changed hands and name was different than on contract. There was a key drop box, but no person onsite during business hrs for checking-in the truck. I called UHaul and was transferred to a different agent where I explained my confusion. They told me to take lots of pictures and to lock the truck and I left my rental agreement with the keys in the drop box. The agent said notes would be added to my agreement. Two days later I checked the UHaul app and there was no record of my dropping off the truck the day I picked it up. Next day I get an email from UHaul saying I had not dropped off the truck. I immediately called UHaul and explained the situation to the agent. They transferred me to another agent and I had to explain for a third time about the drop off location. This final agent said a district manager would track down the truck and get my contract closed out. I had to ask how long this might take (manage my expectations please), hoping it could be finalized and closed by the end of the week. This agent assured me that was a reasonable expectation. Yesterday, Thursday I got the email indicating the contract was closed out with no additional cleaning or gas charges. I was relieved to get this communication! Not the best experience, additional worry for me. Hindsight would have me use a different drop off site still in business.

Nancy L B. 
Rating:
3.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

The lady at the drop off location was great! She showed me where to leave the cargo (enclosed) trailer. She also was helpful and the whole process took 5 minutes or less!

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
3.0

The U-Haul had cigarette ashes in it and smelled like cigarette smoke. The tank was on E and we had 8 miles to get to a gas station.

Autumn R. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
4.0

Tried to drop off with customer service 30 minutes before closing. Was advised to do it remotely by phone they we're leaving.

Bennie T. 
Rating:
4.0

N,/A

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
4.0

I needed the truck a day longer and I looked all over the website after I logged on and never did find where I could let y'all know I needed the truck another day! I called one time and stayed on the phone sautéing for 30 minutes. I called a different number and got pretty quick service. Make it easier to add another day.

WIlliam H. 
Rating:
3.0

The cab of the truck leaked. We were moving over a couple of very rainy days, and we got wet loading the truck and riding in the truck. The first day, it rained on my son in the passenger seat. The second day, it started raining on me in the driver's seat.

Richard D. 
Rating:
5.0

I always use this location. Always very professional and courteous.

Gregory P. 
Rating:
4.0

There was something sticky on the floor and cup holder.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Roxanne T. 
Rating:
3.0

Rear passenger side marker light out when I picked up

Robert K. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

I used this facility for years without any problems or issues. The manager is amazing. She was always friendly as well as knowledgeable. During my time their I was always made to feel like I was a priority. I would recommend this facility to anyone looking for safe/clean/secure storage.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica C. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Bridgett B. 
Rating:
3.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

None at this time

Brad B. 
Rating:
5.0

Tell why there is a slot for contracts in the drop box

Mary L. 
Rating:
5.0

Great experience. True customer satisfaction!

Eric L. 
Rating:
5.0

Office was very helpful

Lori L. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Great rental experience with Linda. She made up for my most recent experience with your horrible Pelham AL location.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

chriscindra C. 
Rating:
1.0

Customer did not leave a comment.

Ambria R. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
4.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Dropped off during closed business hours. There was no need to visit since this was a credit card transaction and the receipt was emailed to me.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Brandy Z. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

wrong email

Haorld P. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

The floor of the uhual was sticky from where someone had spilled something and not cleaned it up

Emily M. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
4.0

Customer did not leave a comment.

Marcus J. 
Rating:
3.0

Customer did not leave a comment.

angie G. 
Rating:
4.0

Customer did not leave a comment.

tonya P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Uhaul needs to call and let customers know when their reservations are moved. Other than that, We had a great service. The lady at the mini storage went above and beyond our expectations with great customer service.

Rebecca I. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

harry V. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

Steventhen H. 
Rating:
5.0

Everything was great.

James G. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Ron M. 
Rating:
4.0

Customer did not leave a comment.

lynne M. 
Rating:
5.0

Customer did not leave a comment.

Nicky D. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
5.0

Nancy is a excellent provider of UHaul products. I was completely satisfied with her customer service and I will be recommending this office to friends. Thank you so much for your help in this matter. T. Williams

Tula W. 
Rating:
4.0

Customer did not leave a comment.

Barlene S. 
Rating:
5.0

Indicate on all contracts what location rental items are to be returned. (I had a separate contract for appliance dolly, & I returned the dolly with the truck. It was not checked in at the return location & assumed by uhaul that it had not been returned.)

BLYTH C. 
Rating:
5.0

Customer did not leave a comment.

blyth C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
4.0

Customer did not leave a comment.

CHAROLETTE S. 
Rating:
5.0

Could not have been more helpful!

Mary Jane C. 
Rating:
5.0

Customer did not leave a comment.

Casey P. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
No reviews have been submitted for this location.

Additional Services at this Location

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