Customer Reviews for Metroplex Self Storage #7
(U-Haul Neighborhood Dealer)

75 reviews

520 W Arapaho Rd   Richardson, TX 75080

(972) 231-3163

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 231-3163

520 W Arapaho Rd
Richardson, TX 75080

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Iyad Elwir 
Rating:
1.0

Location was not open on time - employee was late. Truck was dirty inside the cab with food all over the seats and floor. RR tire had a leak and lost air the entire trip which was so dangerous. It was a terrible experience.

Jill Beard 
Rating:
5.0

Customer did not leave a comment.

jandayia lobin 
Rating:
2.0

Customer did not leave a comment.

Brandon Correia 
Rating:
4.0

Customer did not leave a comment.

Donna Henderson 
Rating:
4.0

Customer did not leave a comment.

Beshr Nassri 
Rating:
5.0

Easy to use and great customer service

Christopher Krok 
Rating:
1.0

You changed my location 3 times. The truck I picked up was in very poor condition with major mechanical issues. I had to drive to another location to replace it. The new truck was better but alignment was off. I drove about 2100 miserable miles from Dallas to Seattle area. The receiving location was horrible. Absolute horrible customer service. From truck, trailer and storage. I would not use another uhaul even if it’s for free.

shon ataie 
Rating:
5.0

Customer did not leave a comment.

stephan white  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jeff Enfield 
Rating:
5.0

Customer did not leave a comment.

Greg Dixon 
Rating:
1.0

Customer did not leave a comment.

Zachary Lee 
Rating:
5.0

Flawless move, will use U-Haul again if needed.

Betsy Baker 
Rating:
4.0

Was very very helpful to be able to pick up in early hours using my phone. Only complaint was that the lock on the back of the truck was very difficult to un-lodge, especially in cold weather. We had to call a U-Haul rep to walk us through it...a rough process of "jiggling" it just the right way. You do need to update these locks to make them more customer friendly while still maintaining the security you desire.

Patricia K Wells 
Rating:
1.0

Customer did not leave a comment.

MALAIKA THOMAS 
Rating:
3.0

I had a hard time finding the key drop box so I had to drop it in the office mail slot. This was different than the picture provided so I was unsure if that was correct. Also, there were no instructions on what to do with the lock.

zachery russell 
Rating:
5.0

Exceptional storage facility clean, easy access and outstanding staff with Randy Dorris who was always helpful and friendly,

WILLIAM BURKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prabuddha Madusa Hathurusinghe Dewage 
Rating:
5.0

Customer did not leave a comment.

Trenton Bazis 
Rating:
1.0

After waiting for owner for 39 mins and then walking a long way to pick up truck, I noted to owner/ rental person the mileage on the contract was off. She said to snap a pick and then it would be taken care of at check out. When I returned 81mikes later) she was unavailable. I did self check in and noted I was being overcharged ( approx $60). I was still charged for mileage I didn’t accrue. I have before and after pics. This is probably an honest mistake and I should have demanded we fix the contract but didn’t want to wait any longer but this might a also be a pattern of incompetence or corruption at this location. Will use my influence to steer my neighbors and university contacts to choose a different rental agency.

David Hainlin 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BESHARA  |  Overall Experience 
Rating:
5.0

The gentleman that works there was wonderful and helpful at all times. As an older woman often in the building alone, I always felt safe. Thank you.

BOBETTE BRASFIELD  |  Overall Experience 
Rating:
3.0

The location was understaffed, with only one employee working and having to juggle phone calls and in-person requests. What should have taken 5 - 10 minutes took 30

MICHAEL SCHNITZER 
Rating:
3.0

Customer did not leave a comment.

Kevin Himel 
Rating:
5.0

This is a great place to rent. My rental was great. It was very clean and had a lemon fresh scent.

PATRICK FAYE 
Rating:
5.0

Keep guy working there he was big help

Brian Pelkey 
Rating:
4.0

Customer did not leave a comment.

ADRIAN GARCIA 
Rating:
5.0

Customer did not leave a comment.

Armando Meraz 
Rating:
5.0

Customer did not leave a comment.

MARCIA HERZOG 
Rating:
4.0

Customer did not leave a comment.

Trenton Bazis 
Rating:
3.0

Customer did not leave a comment.

Maura Swanson 
Rating:
5.0

Customer did not leave a comment.

Lindsey Halbrook 
Rating:
5.0

Over the past year, I have rented 4 trucks from U Haul and purchased a lot of packing material from them. I do not have one complaint. The prices were reasonable and the trucks were great. All of the people that I dealt with were courteous and helpful.

Clarice Freeman 
Rating:
5.0

Customer did not leave a comment.

LYNN CLEMENTS 
Rating:
4.0

Customer did not leave a comment.

peter thomas 
Rating:
5.0

Customer did not leave a comment.

Guru Medtia 
Rating:
3.0

It was a nice senior working for us, which was limited and located in a very small office with little UH sign. Actually there are a very large UH store more near my address, why ordered online the UH system pushed us to rent the Car so way???

Rongqing Cui 
Rating:
5.0

Randy was awesome. The truck was clean and well cared for. This made our short use of the truck super easy.

CRAIG FOWLER 
Rating:
5.0

The guy on duty was always helpful & very easy to work with.

CYNTHIA CLARENDON  |  Overall Experience 
Rating:
3.0

The lights above my unit was burned out for a long time and was very dark.

FARDIN SALEHIYAN  |  Overall Experience 
Rating:
5.0

I was very happy with my experience renting a storage unit at Metroplex Self Storage. Would definitely use them again and would reccomend them to my friends.

ISLA ABNER  |  Overall Experience 
Rating:
5.0

No suggestions as everything was good. So glad you had a van for us to rent. Thanks for everything. Genelle

genelle wilding 
Rating:
5.0

The customer service was great..love the guy at the desk really genuine and sweet

annie mccullar 
Rating:
5.0

Customer did not leave a comment.

Pam McCrea 
Rating:
5.0

There wasn't an obvious U-Haul sign out front, so I drove past the location the first time.

Steve Guengerich 
Rating:
5.0

Customer did not leave a comment.

Robert Fugit 
Rating:
5.0

Customer did not leave a comment.

Harold Shuman 
Rating:
5.0

Customer did not leave a comment.

Julie Huval 
Rating:
5.0

Customer did not leave a comment.

Whitney Greenup 
Rating:
5.0

Very nice staff, quick and easy!

Carolyn Williams 
Rating:
5.0

The gentleman was very nice and even showed us how to drive a U-haul truck. I will definitely recommend this place to a friend.

TAO WANG 
Rating:
5.0

Great experience all the way around - two thumbs WAY up!

Sara Brow 
Rating:
3.0

I made the reservation on line and selected the Plano location. When I arrived they told me the location was actually in Richardson. No one told me of the change. No email. The person who called to confirm the pick up didn't share with me the location had changed. This was hugely inconvienent.

Scott Eisenhart 
Rating:
5.0

Nothing

Benjamin Wood 
Rating:
5.0

Customer did not leave a comment.

Martin Garvie 
Rating:
4.0

Customer did not leave a comment.

HERB Axilrod 
Rating:
5.0

Customer did not leave a comment.

William Barnes 
Rating:
4.0

Customer did not leave a comment.

Mark Johnson 
Rating:
4.0

When turning in the truck it took no time at all. Once again fast easy and efficient.

Vivian Trevino 
Rating:
2.0

There is no U-HAUL sign out front. It is a storage facility.

Randy Franks 
Rating:
5.0

Give Randy a raise, keep him happy, and keep him there. I've talked to several people who have units there. The topic of conversation always comes back to how much we all like Randy.

ELIZABETH HAWKINS 
Rating:
5.0

the man helping me was wonderful and took his time to find me the space needed

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SETH WAITS 
Rating:
4.0

stuff is nice, storage is clean. AC is what i like most.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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