Customer Reviews for Metric Collision
(U-Haul Neighborhood Dealer)

1,637 reviews

2055 Mercer University Dr   Macon, GA 31204

(478) 745-3659

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/21/2024: Closed

Services at this Location:

Contact Us

(478) 745-3659

2055 Mercer University Dr
Macon, GA 31204

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/21/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was good. No improvements needed

Steve J. 
Rating:
5.0

Thanks!

Gyanae C. 
Rating:
5.0

This location always have the equipment ready and waiting for me whenever I need it,location is very convenient for pickup and return of the equipment

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Ankur P. 
Rating:
5.0

Customer did not leave a comment.

Nikiki H. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Great customer service. Though they were extremely busy they took their time to get through our reservation. Though truck was 6 years old, it was extremely clean. Napoleon was fantastic to speak with when I called for the reservation.

Joe R. 
Rating:
5.0

Great Customer Service!

terry M. 
Rating:
5.0

Customer did not leave a comment.

Devonte C. 
Rating:
4.0

The lock on the back door was bad, didn't wor.

randy C. 
Rating:
4.0

Customer did not leave a comment.

Philip M. 
Rating:
1.0

Just not like all other uhual they make things seem worst then wat it is bout a truck that barely move

Angelica W. 
Rating:
5.0

Everything was great! No improvements needed! Great customer service!!

Melinese C. 
Rating:
5.0

Very professional, and kind.

Akeylah H. 
Rating:
5.0

Seriously they are the best in my area!! Very personable and they know me by name. I rent from them often and I wouldn't go anywhere else

Brianna V. 
Rating:
5.0

Mr Napoleon, is one of the most kindest, thoughtful and very professional person I had the pleasure of him assisting me in my rental! I would most gladly recommend metric collision to anyone! I'm a very happy satisfied customer!

Judith G. 
Rating:
5.0

Always and good experience when ever I rent a truck from this location keep up the good work !!

lashonda H. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Excellent

BRUNO A. 
Rating:
5.0

Great customer service

carla E. 
Rating:
4.0

Customer did not leave a comment.

Ronny W. 
Rating:
5.0

Customer did not leave a comment.

derrick R. 
Rating:
5.0

Customer did not leave a comment.

RASHAUN C. 
Rating:
5.0

Great location, great prices, and great customer service.

Thomas G. 
Rating:
5.0

Bless them..

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

Branden G. 
Rating:
5.0

Customer did not leave a comment.

SPENCER O. 
Rating:
4.0

Customer did not leave a comment.

jacoya W. 
Rating:
5.0

Customer did not leave a comment.

cathy S. 
Rating:
4.0

Customer did not leave a comment.

Darnell S. 
Rating:
5.0

Greg and Sarah were awesome! Very professional and knowledgeable. Friendly, helpful and honest to deal with. Great people! I will always call them when in the Macon, GA area.

Ljubinka S. 
Rating:
5.0

Customer did not leave a comment.

Avril C. 
Rating:
5.0

Drop off on Sunday so no personal interaction.

Jason H. 
Rating:
3.0

Met expectations. Easy check out. Easy return.

taylor S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

personal at U-haul were great

WILLIAM T. 
Rating:
3.0

Customer did not leave a comment.

SHERREL H. 
Rating:
5.0

Rep was so friendly and professionally. They were great and concern about your needs.

Sammie F. 
Rating:
3.0

Customer did not leave a comment.

Tyrell A. 
Rating:
5.0

Customer did not leave a comment.

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
2.0

Arrange reservation properly, should be no overlapping

james carl C. 
Rating:
5.0

Customer did not leave a comment.

Latisha L. 
Rating:
5.0

All went smooth. I'd love some volunteers to help fix up this awesome owners building. He was awesome.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Trey H. 
Rating:
5.0

Great customer service and non time consuming. Relatable staff that communicates like they really care.

jalair D. 
Rating:
3.0

Customer did not leave a comment.

Morris C. 
Rating:
5.0

Customer did not leave a comment.

Ayeasha F. 
Rating:
5.0

The Macon location was AMAZING! The BEST crew I've seen thus far. They got me in and out and was very knowledgeable. This will be my go-to UHAUL location moving forward.

kiaria L. 
Rating:
5.0

Outstanding service

Robert R. 
Rating:
5.0

Greg helped me through the entire process, it was my first time renting but he made it as painless as possible, I was able to reach him when I had any questions or concerns. He was also very flexible with me when I needed the rental

Charnesia M. 
Rating:
5.0

Customer did not leave a comment.

Shikerria C. 
Rating:
3.0

Very friendly staff.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

If the automated system was fine tuned to be quicker.

christopher B. 
Rating:
5.0

Mr. Napoleon and staff were awesome and went well above to make sure I received excellent customer service. 😀

Terry S. 
Rating:
5.0

The outside looks off-putting, but the service and the employees are phenomenal. Don't judge a book by its cover, but I'd be happy to redesign for the new print. Honestly 5-star service and no issues with the truck.

Dajah P. 
Rating:
5.0

Thank you

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
5.0

Very helpful and nice.

Reagan S. 
Rating:
5.0

Customer did not leave a comment.

greg J. 
Rating:
5.0

Nothing! Always friendly and professional

Kimberlyn M. 
Rating:
5.0

Again smiles and very helpful

Xioma M. 
Rating:
3.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

I felt like family the moment I walked inside very professional staff

Eunjli S. 
Rating:
4.0

Customer did not leave a comment.

Amari H. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Trina P. 
Rating:
5.0

Everyone that I worked with was awesome. Mr. Daniel, in particular, was so kind and patient, and went above and beyond to make sure that I had what I needed. This was a wonderful experience.

Anita M. 
Rating:
5.0

Everything was on point thanks

Keontrey B. 
Rating:
2.0

The trailer was dirty inside, He said one thing then billed something different. It felt shady.

John G. 
Rating:
4.0

We were to drop off on Dove Rd and they said they don't accept drop offs. We had to Google this place. Napoleon was a great help but the location was completely run down.

Melinda S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Thank you again for another uhaul experience to getting my furniture to home. Appreciate it so much.

Baraka R. 
Rating:
2.0

Returning the truck was an issue. We took it to the place the app told us and tried to check it in through the app. We couldn't get pass the step that was trying to verify our location. However, the page in the app that could search for stores by location did work. We then took it to a U-Haul location that was listed as open. No one was there. I was able to get in touch with the management of the original location and we took it back there and dropped the keys off. The following Monday he stated there were scratches to the truck, though those had been there at pick up. When we checked in the truck, we must have misunderstood, because we thought we were confirming the condition and not stating that it was in perfect condition. He also claimed we had smoked in the truck even though the driver nor anyone in the entire moving party smoked. It was a very frustrating process that I hope I never have to repeat.

Carrie E. 
Rating:
5.0

Customer did not leave a comment.

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

marlon B. 
Rating:
1.0

Customer did not leave a comment.

mel R. 
Rating:
5.0

Customer did not leave a comment.

Zenan M. 
Rating:
5.0

Customer did not leave a comment.

Riley T. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Brittney L. 
Rating:
5.0

Everything always clean ready to get the job done thanks for your service's

jo H. 
Rating:
5.0

The staff was warm and inviting and kind courteous. Everything went smoothly and I do appreciate them and in the future if I ever need to rent another truck I'll be there as a repeat customer. Thank you for helping me with my move.

shaun B. 
Rating:
3.0

Excellent service

Denise M. 
Rating:
3.0

Customer did not leave a comment.

selita B. 
Rating:
5.0

No improvement is needed. Napoleon was very courteous and the trailer was the perfect size for my needs.

ROGER M. 
Rating:
1.0

Very slow customer service..got truck 45 minutes later than appointment

David M. 
Rating:
4.0

Customer did not leave a comment.

JEANNIE H. 
Rating:
3.0

Customer did not leave a comment.

Dinsdale G. 
Rating:
5.0

Greg and Sarah were the nicest people and made sure we were well taken care of. I'd highly recommend this location to anyone.

Daijon A. 
Rating:
5.0

Everything was perfect

Dreywun S. 
Rating:
5.0

Very professional and kind man. Customer service above the bar! Mr. Napoleon is the best!

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Brianna V. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top