Everything was good. No improvements needed
Steve J.
Customer Reviews for Metric Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks!
Gyanae C.This location always have the equipment ready and waiting for me whenever I need it,location is very convenient for pickup and return of the equipment
PAUL F.Great customer service. Though they were extremely busy they took their time to get through our reservation. Though truck was 6 years old, it was extremely clean. Napoleon was fantastic to speak with when I called for the reservation.
Joe R.Great Customer Service!
terry M.The lock on the back door was bad, didn't wor.
randy C.Just not like all other uhual they make things seem worst then wat it is bout a truck that barely move
Angelica W.Everything was great! No improvements needed! Great customer service!!
Melinese C.Very professional, and kind.
Akeylah H.Seriously they are the best in my area!! Very personable and they know me by name. I rent from them often and I wouldn't go anywhere else
Brianna V.Mr Napoleon, is one of the most kindest, thoughtful and very professional person I had the pleasure of him assisting me in my rental! I would most gladly recommend metric collision to anyone! I'm a very happy satisfied customer!
Judith G.Always and good experience when ever I rent a truck from this location keep up the good work !!
lashonda H.Excellent
BRUNO A.Great customer service
carla E.Great location, great prices, and great customer service.
Thomas G.Bless them..
STACEY W.Greg and Sarah were awesome! Very professional and knowledgeable. Friendly, helpful and honest to deal with. Great people! I will always call them when in the Macon, GA area.
Ljubinka S.Drop off on Sunday so no personal interaction.
Jason H.Met expectations. Easy check out. Easy return.
taylor S.personal at U-haul were great
WILLIAM T.Rep was so friendly and professionally. They were great and concern about your needs.
Sammie F.Arrange reservation properly, should be no overlapping
james carl C.All went smooth. I'd love some volunteers to help fix up this awesome owners building. He was awesome.
Adam C.Great customer service and non time consuming. Relatable staff that communicates like they really care.
jalair D.The Macon location was AMAZING! The BEST crew I've seen thus far. They got me in and out and was very knowledgeable. This will be my go-to UHAUL location moving forward.
kiaria L.Outstanding service
Robert R.Greg helped me through the entire process, it was my first time renting but he made it as painless as possible, I was able to reach him when I had any questions or concerns. He was also very flexible with me when I needed the rental
Charnesia M.Very friendly staff.
Frederick M.If the automated system was fine tuned to be quicker.
christopher B.Mr. Napoleon and staff were awesome and went well above to make sure I received excellent customer service. 😀
Terry S.The outside looks off-putting, but the service and the employees are phenomenal. Don't judge a book by its cover, but I'd be happy to redesign for the new print. Honestly 5-star service and no issues with the truck.
Dajah P.Thank you
Christine W.Very helpful and nice.
Reagan S.Nothing! Always friendly and professional
Kimberlyn M.Again smiles and very helpful
Xioma M.I felt like family the moment I walked inside very professional staff
Eunjli S.Everyone that I worked with was awesome. Mr. Daniel, in particular, was so kind and patient, and went above and beyond to make sure that I had what I needed. This was a wonderful experience.
Anita M.Everything was on point thanks
Keontrey B.The trailer was dirty inside, He said one thing then billed something different. It felt shady.
John G.We were to drop off on Dove Rd and they said they don't accept drop offs. We had to Google this place. Napoleon was a great help but the location was completely run down.
Melinda S.Thank you again for another uhaul experience to getting my furniture to home. Appreciate it so much.
Baraka R.Returning the truck was an issue. We took it to the place the app told us and tried to check it in through the app. We couldn't get pass the step that was trying to verify our location. However, the page in the app that could search for stores by location did work. We then took it to a U-Haul location that was listed as open. No one was there. I was able to get in touch with the management of the original location and we took it back there and dropped the keys off. The following Monday he stated there were scratches to the truck, though those had been there at pick up. When we checked in the truck, we must have misunderstood, because we thought we were confirming the condition and not stating that it was in perfect condition. He also claimed we had smoked in the truck even though the driver nor anyone in the entire moving party smoked. It was a very frustrating process that I hope I never have to repeat.
Carrie E.Everything always clean ready to get the job done thanks for your service's
jo H.The staff was warm and inviting and kind courteous. Everything went smoothly and I do appreciate them and in the future if I ever need to rent another truck I'll be there as a repeat customer. Thank you for helping me with my move.
shaun B.Excellent service
Denise M.No improvement is needed. Napoleon was very courteous and the trailer was the perfect size for my needs.
ROGER M.Very slow customer service..got truck 45 minutes later than appointment
David M.Greg and Sarah were the nicest people and made sure we were well taken care of. I'd highly recommend this location to anyone.
Daijon A.Everything was perfect
Dreywun S.Very professional and kind man. Customer service above the bar! Mr. Napoleon is the best!
Douglas D.