Customer Reviews for Mesa Rental Center
(U-Haul Neighborhood Dealer)

260 reviews

3716 E Main St Ste 1   Mesa, AZ 85205
(On Main St just east of Val Vista - north side of street)

(480) 787-5054

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(480) 787-5054

3716 E Main St Ste 1
Mesa, AZ 85205
(On Main St just east of Val Vista - north side of street)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Prompt and easy service.

Alain Coulombe 
Rating:
4.0

Customer did not leave a comment.

Vanessa Johnston 
Rating:
4.0

Customer did not leave a comment.

Anthony Metcalf 
Rating:
5.0

Customer did not leave a comment.

Harold ONEal 
Rating:
5.0

Customer did not leave a comment.

Ricardo Rios Mendoza 
Rating:
5.0

The furniture dolly i requested was not in the truck and I charged for it

Robert Grogitsky 
Rating:
3.0

The uhaul itself was clean inside and out however in the glove box there was a half drank big bottle of booze that I could have gotten in serious trouble for. Also had to pay for the upgraded dolly that I actually needed and instead got the regular dolly and wasn't able to pick up 2 things I wanted that's required the big dolly so that's annoying.

Jessica Anderson 
Rating:
5.0

Move a piece of equipment to a closer location instead of having a customer drive 45 miles to pick it up because it is the closest location

Scott Robinson 
Rating:
5.0

Customer did not leave a comment.

William Barker 
Rating:
4.0

Customer did not leave a comment.

Kenneth Duval 
Rating:
5.0

Customer did not leave a comment.

Reid Lamppa 
Rating:
5.0

Customer did not leave a comment.

Jim Shafer 
Rating:
4.0

Been using u-haul for more than 50 years.

bob kass 
Rating:
5.0

Customer did not leave a comment.

Michael Gibbs 
Rating:
5.0

Customer did not leave a comment.

Tammy Stoltman 
Rating:
5.0

Carla was excellent and very helpful and thorough guiding me through the rental process.

Sung In 
Rating:
5.0

Very helpful with a problem i was having that required extra time and effort on their part. Pleasant, and easy to work with. I Will come here in the future

David Hess 
Rating:
5.0

Great location to rent from. Friendly, knowledgeable staff. quick processing time.

Aaron Jabkowski 
Rating:
3.0

No parking. Didn’t know where to park

Ciara Ungles 
Rating:
5.0

Customer did not leave a comment.

paul malzone 
Rating:
5.0

Customer did not leave a comment.

Michele Fernelius 
Rating:
5.0

Customer did not leave a comment.

floyd cozzad 
Rating:
4.0

Customer did not leave a comment.

daniel wall 
Rating:
4.0

Customer did not leave a comment.

miguel Gonzalez 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JEROME ALLEN 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JEROME ALLEN 
Rating:
5.0

Customer did not leave a comment.

james Berger 
Rating:
5.0

Helpful

LINDA GRISSOM 
Rating:
5.0

Customer did not leave a comment.

Robert Rix 
Rating:
5.0

Efficient and friendly, very satisfied this trip.

Peter Basaldu 
Rating:
5.0

Customer did not leave a comment.

Bryan Taylor 
Rating:
5.0

Customer did not leave a comment.

Steve Thomas 
Rating:
5.0

Customer did not leave a comment.

KEN STORBAKKEN 
Rating:
5.0

Customer did not leave a comment.

Brad Wayment 
Rating:
1.0

I did not rent any equiptment from you. Not sure if someone is using my info or you have improperly merged accounts. Need somone to look into this and hit me back. Not acceptable. If it is just an honest mistake there is a party out there who did not receive their contract.

rosa villagran 
Rating:
5.0

The person who checked me in was so courteous and helped the entire process. I would absolutely recommend that location for any uHaul rentals

Dustin Hacker 
Rating:
5.0

The rental center was good. The overall uhaul experience was terrible! Never will I rent from the uhaul brand again. Changed my pickup location twice. The after hours return website wouldn’t load my location or complete the process so I got charged initially. Then I called to get the situation corrected and the representative told me there’s nothing she could do and I would have to wait for the rental center to do to fix the issue. There was no supervisor on duty when I called. Just a Terrible experience.

Tyler Kazimierczuk 
Rating:
4.0

Customer did not leave a comment.

Shelly Pedersen 
Rating:
4.0

Customer did not leave a comment.

steve buffum 
Rating:
4.0

After hours drop. I wasn’t sure a camera watched me. Would like to have know. I was being recorded.

Mark Hill 
Rating:
5.0

Easy service, Thanks Carla:)

ERIC WILLIS 
Rating:
5.0

Good customer service, very reliable equipment and great use of computer application to reserve pick up and return - great use of phone texting to keep customer up to date

Robert Chavez 
Rating:
5.0

Customer did not leave a comment.

Garry Peters 
Rating:
5.0

Customer did not leave a comment.

JEROME MEAD 
Rating:
5.0

Customer did not leave a comment.

Don Gentry 
Rating:
5.0

Very knowledgeable, friendly assistance at this location!

Rick Peterson 
Rating:
5.0

Customer did not leave a comment.

William Pressler 
Rating:
5.0

Customer did not leave a comment.

Greg Barker 
Rating:
5.0

Customer did not leave a comment.

Hal richardson 
Rating:
5.0

Excellent service. Fast and easy. Very friendly, knowledgeable, professional staff. We were helped on phone and in person by 3 different people and they were all the same. Excellent customer service! The Uhaul truck we rented was a good value.

jerri churchhill 
Rating:
5.0

Customer did not leave a comment.

Scott Palazzo 
Rating:
4.0

Service was great at this location

Trudy Peters 
Rating:
5.0

Customer did not leave a comment.

Marva Burns 
Rating:
5.0

Customer did not leave a comment.

McKenzie Moffett 
Rating:
5.0

Great customer service!

Timothy Tarleton 
Rating:
5.0

Customer did not leave a comment.

Keith Woodford 
Rating:
5.0

Nothing I can think of to change

FRANK SINOPOLI 
Rating:
5.0

Customer did not leave a comment.

JEROME MAXWELL 
Rating:
3.0

Customer did not leave a comment.

STEVEN ELFNER 
Rating:
4.0

Customer did not leave a comment.

Randy Hanson 
Rating:
5.0

Customer did not leave a comment.

Rex Badger 
Rating:
4.0

Better options for pick up and closer locations to my home for drop off. Jennafer from customer service was the only good thing that happened in this transaction. I am very disappointed and will never use UHaul again

Thomas Cooper 
Rating:
5.0

Customer did not leave a comment.

David Aleman 
Rating:
5.0

Customer did not leave a comment.

William Lettow 
Rating:
4.0

For after hours pickup and drop off it would be helpful if there was light in the parking lot. The parking area is pitch black.

Margaret DiMaggio 
Rating:
4.0

The vehicle was having mechanical problems.

Marion Douglass 
Rating:
5.0

The mobile app has major problems that seem to be persistent for months on end. My reservation was initially botched. Figure out your IT. The site where I could speak to someone worked smoothly and essily.

Austin Watson 
Rating:
5.0

Doing a fine job as far as I'm concerned. Maybe free coffee and doughnuts? Lol

Andrew Maggiola 
Rating:
4.0

Customer did not leave a comment.

LOIS ROBERTS 
Rating:
5.0

Perfect

Juan Martinez 
Rating:
4.0

My location for pick up was changed and the rep said she would text me the new location and didn’t.

STEVENMICHAEL JENKINS 
Rating:
5.0

This is a positive comment. I married into a family that felt moving was no big deal. I was 25 when I rented my first Uhaul truck. I am now 72. I have rented at least 30 trucks from Uhaul from the 4 speed stick on the floor to this latest one on Jan 21,2022. IF this was my last rental it was over the top. The people at Mesa Rental Center were the Best making sure everything was right before I left. The truck? WOW! A new truck that drove like a dream. I was disappointed that I only had a 100 mile trip. There were times I thought I would just keep going just to drive it. Fortunately I had made arrangements to bring it back. What a great trip. Thank you Uhaul for all the successful moves.

John Catalano 
Rating:
5.0

This is a great company.

Dave Corbidge 
Rating:
2.0

Picked up the truck and one tire was completely flat/shredded. Luckily I didn't drive far on it before I noticed. Then had to wait over 2 hours for someone to come change it. Very inconvenient on moving day. I had hired movers to help load/unload but with the delay caused by the tire issue, I had to unload myself.

Kacy Tryon 
Rating:
4.0

This was our first time using this location and Nick was courteous and helpful. Would use this location again when I need to rent a trailer.

Jane Rogers 
Rating:
5.0

Customer did not leave a comment.

owen fleischer 
Rating:
5.0

Mesa Rental Center personnel were friendly & helpful. U-Haul rental transaction, pick-up & return were flawless. Thank you for making it simple. We will definitely do business here again!!

Tom Chimileski 
Rating:
5.0

Unit was dirty inside and out had to sweep and wash out cargo area prior to using. The cab also had garbage/food remnants left behind. The entire cab needed to be wiped down along with the windows inside and out. The windshield was covered with bugs. Never did I think I would be detailing a rig In 118° heat. The unit drove well and wasn't under powered at all.

Kirk Coughlin 
Rating:
2.0

Truck cab was not clean. Dog or cat hair in cab ,windows dirty, and two appliance dolly's left in the back. U haul was just a secondary business here.

Kirk Waldenmaier 
Rating:
5.0

MORE PEAPLE BEHIND THE DESK FOR FASTER SERVICE

ROBERT GAGNON 
Rating:
3.0

When we got there to drop off truck, we were not in the U-Haul computer system. Thank goodness we had paper proof that is where we were supposed to be. Took over an hour to get paperwork completed.

Laurie Brinkman 
Rating:
5.0

Customer did not leave a comment.

Alexander Heijligers 
Rating:
5.0

Customer did not leave a comment.

DARYL JIBBEN 
Rating:
5.0

Customer did not leave a comment.

Dianna McCoy 
Rating:
5.0

Great and smooth experience!! Thank you...

Jerrold Bunning 
Rating:
5.0

Customer did not leave a comment.

ERIK WATSON 
Rating:
5.0

Weekend Hours

RICHARD DEVLIEGER 
Rating:
5.0

Excellent customer service

Maurice Linton 
Rating:
5.0

Customer did not leave a comment.

john Parkinson 
Rating:
5.0

Customer did not leave a comment.

Seth Ahlborn 
Rating:
5.0

Customer did not leave a comment.

Greg Thomas 
Rating:
5.0

Customer did not leave a comment.

JEFFRY BEASLEY 
Rating:
5.0

Customer did not leave a comment.

MarJean Stromberg 
Rating:
5.0

Customer did not leave a comment.

Jenna Isenhower 
Rating:
5.0

Friendly, quick, explained everything completely!!!!

Michelle Fowler 
Rating:
5.0

Customer did not leave a comment.

Andrew Garner 
Rating:
5.0

Sales associate was excellent!

Greg Thomas 
Rating:
5.0

Customer did not leave a comment.

Gordon Hook 
Rating:
4.0

Took away one star because some of the trailer lights were not working.

Nathan Smith 
Rating:
3.0

Customer did not leave a comment.

PAUL LUNDQUIST 
No reviews have been submitted for this location.

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