Customer Reviews for Mequon Storage
(U-Haul Neighborhood Dealer)

461 reviews

6911 W Donges Bay Rd #B   Mequon, WI 53092
(Between Wauwatosa & Cedarburg Roads)

(262) 242-1634

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(262) 242-1634

6911 W Donges Bay Rd #B
Mequon, WI 53092
(Between Wauwatosa & Cedarburg Roads)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

great services,all good

ALESSANDRO M. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Milwaukee Medica T. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Michelle was on site to assist in my pickup and was a huge help because of the weather. Helped with removing snow from truck and made the process seamless. Was able to help with the entire reservation and cannot thank her enough! Great job Michelle…..

Brian R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

The process of renting was very easy and the person helping me was excellent. The equipment was clean and in good condition.

Bob L. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Excellent and easy rental

DANIEL S. 
Rating:
5.0

I have been coming here for years and I have always had a great experience. Thank you.

AMY P. 
Rating:
2.0

I rented a cargo van for a week. They over charged me by a day. And when I had an issue with it all I got was attitude and told to call an 800 number with any disputes. Rachel specifically was quite rude and apparently sucks at customer service. Will never go there again.

Candice G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Overall a great experience, straight to the point, and I was late on top of it and they still took care of me.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Carl V. 
Rating:
4.0

The app does not work well for pickup or drop off. I looked at my receiptand was sad to see that I received a $20.00 fee for dropping off after hours. While this may have been a policy, it's sad that a company would charge for dropping keys off in a lock box. Seems excessive.

Eric D. 
Rating:
4.0

Used drop box.

Paul J. 
Rating:
5.0

The process was easy peasy!

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Truck was in a difficult parking spot considering how the parking lot was laid out. I could see someone hitting something very easily trying to back out/return the truck.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
4.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Everything went well, no issues.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
4.0

That truck is unsafe to drive in the highway. It's an incredibly bumpy ride and every bump you hit jostles the wheel to the left or right enough to turn the vehicle. Only a matter of time before someone gets hurt or hurts someone else behind the wheel of that truck

Jeffrey S. 
Rating:
5.0

Check customer service was excellent. Very friendly.

Kim A. 
Rating:
4.0

I thought this location was the best, very friendly and clean. I would definitely come back to this location again,

Gowri W. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
5.0

We filled gas tank way above what we got truck with and company would not reimburse us for the extra gas and just said they appreciated the donation. Then o got charged for driving the truck 2 miles more than what was allowed despite the extra 1/2 tank of gas they wouldn't pay us back for.

Antonella A. 
Rating:
5.0

Close by and exactly what I needed. Thank you

Frank L. 
Rating:
5.0

Nothing

Jim U. 
Rating:
5.0

Customer did not leave a comment.

Loren R. 
Rating:
5.0

Customer did not leave a comment.

Deborah O. 
Rating:
3.0

We were in the parking lot for 25 minutes waiting for a response to our early pick-up message. The truck drove very poorly. Other than that, all was good.

Karen K. 
Rating:
5.0

Everything was outstanding front to back!

Thomas Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Staff was knowledgeable and gave all info I needed in a timely manner.

Rick K. 
Rating:
5.0

Excellent customer service

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
2.0

Be upfront with all charges

Leann F. 
Rating:
5.0

On the way, the check engine light came on. Once we unloaded, the back door would not close again.

Ruth ann L. 
Rating:
3.0

I picked the 10' Uhaul up after hours, the fuel gauge was lower than reported. I filled the tank up to where it was when I received it. When I got my bill it had a fuel charge. It was only $7 dollars but when the rental is $19 plus mileage that is a significant over-charge. I had a photo of the milage and gas gauge and will receive a refund from the corporate office. But I had to make two phone calls and send my photos. Not one person apologized for the inconvenience or being over charged. I only hope this is not common practice.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

WANDA B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

John W M. 
Rating:
5.0

Wonderful professional people at pick up. Efficient and well run.

Megan K. 
Rating:
5.0

Greatest office that I've ever seen,clean organized.thank you for

ALESSANDRO M. 
Rating:
5.0

Always a pleasure dealing with this local UHaul dealer

BRIAN S. 
Rating:
5.0

Check in was easy and friendly service.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
5.0

👍👍👍👍👍😁😁😁

Alex A. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
3.0

Charged me for gas when it wasn't reasonable- I was told to fill the tank to 3/8 full. How much do you put in a tank to make it 3/8? It's not marked. That's also more gas than it had when I picked it up- you're supposed to return it will the gas tank on the same level you got it and I picked it up with about 1/4 of a tank- I even have a picture of it. They also didn't respond when I emailed them about this. Only use if it's your only option.

Jessica F. 
Rating:
3.0

Upon drop off told staff that vehicle had no break lights and traction control sensor was going off entire trip . Then was charged additional fuel charge, when we made sure we were over what was needed. Pictures to prove and nothing was done to rectify situation. Vehicle not safe .

David L. 
Rating:
5.0

Quick pick up and drop off.

Liam M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

A great truck rental experience, and pleasant staff.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Abby B. 
Rating:
3.0

t

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

I used the online check-in and check-out. It was frustrating to say the least. Website / app kept crashing. Took me several attempts and 45 minutes to check-in. Checking out, I tried to go thru the online process multiple times... kept crashing. I finally gave up and just put the keys in the dropbox and called the voice mail and left a message.

James M. 
Rating:
3.0

See above the experience was ruined.

Kylene A. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Everything was great! Clean and well maintained truck, great staff and safe location.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

Friendly and efficient- one of the easiest rental experiences I've ever had.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

Gas gauge does not work, stuck at 1/2 tank. Not able to tell until last 50 miles running low.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Our cargo van was clean, very comfortable to drive. The office staff was very friendly and had our paperwork ready to go.

Cecile E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Staff was nice. Very quick and easy to rent what we needed.

ARIANNA T. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
3.0

I called to verify address at 7:30am for 8am pickup. PErson I spoke to was very helpful, as address online did not match where I needed to go. It would have been nice to know that the staff at the site where truck was would not be available to help. For some reason my location was on, but the UHAUL app would not recognize it was on. Caused delays getting the truck checked out. Thankfully, my son was with me and could try on his phone. Same situation at check back in. Interior of truck was dirty. MEchanicals were fine.

Chris D. 
Rating:
5.0

Good overall experience. Fast, smooth, and efficient process all around.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Azalea M. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
2.0

Don't have a drop off closed on the weekend. I filled up the tank 1 block from location, dropped the truck off at your closed facility while trying to use the app to return truck. What a mess! I was charged an extra $28 because I was told the tank wasn't full. I've always rented from uhaul over the years and I want to tell you that not only was I extremely frustrated, but will look at other options when the need arises.

Tammi C. 
Rating:
5.0

Customer did not leave a comment.

Allen N. 
Rating:
5.0

Customer did not leave a comment.

Susanne H. 
Rating:
5.0

Customer did not leave a comment.

Renea W. 
Rating:
5.0

Customer did not leave a comment.

Rory H. 
Rating:
5.0

Great workers

Mary L. 
Rating:
5.0

The staff is very friendly and helpful. I had an excellent experience and would highly recommend this location for your moving needs!

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

As far as the rental van was concerned, there were 2 warning messages that were showing on the dashboard when we picked up the van. Why wouldn't the van have been serviced first to resolve those warnings before being rented out?

Julie J. 
Rating:
3.0

I was given a truck with a broken windshield wiper and the alignment was off. This made for a pretty harrowing drive in the snow, which we had talked to them about before we accepted the truck. They were super nice when we talked to them and had a great experience there, but I was so upset that the truck was unsafe to drive that it completely negated the lovely experience we had in their store.

Kelly H. 
Rating:
3.0

Tires needed air. Disappointing to have to pump air into the tires for a one day rental.

Edmund E. 
No reviews have been submitted for this location.

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