Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mark Was Amazing, He made Our Experience Very Good & I Would Work With Him Anytime Any Day, He Made Us Feel Warm Welcomed And Comfortable. I loved Working With Him Truly And Hopefully one Day We Cross Paths Again! The Truck Was Cleaned And Smelled brand New And I Loved That. This Was Our first Time Using U-Haul & I’ll Definitely Recommend This Location! Thankyou Again Mark! Keep Up The Good Work & Thankyou U-Haul For The Amazing Customer Service & Clean Truck! Signed Honesty&Marc (They Both Had The Same Name Aha!)
Mark K
Rating:
5.0
Very friendly and professional.
NATHAN A
Rating:
5.0
Customer did not leave a comment.
Avninder S
Rating:
5.0
Customer did not leave a comment.
Diane M
Rating:
5.0
My first time renting a UHAL and the people in the office and customer service representative was amazing In guiding me through this process… thank you ⭐️⭐️⭐️⭐️⭐️
Jolanda B
Rating:
5.0
Customer did not leave a comment.
John R
Rating:
5.0
Customer did not leave a comment.
bernard p
Rating:
5.0
staff was very polite and professional. The van was in great shape and operated w/o issue.
Steve K
Rating:
3.0
The check in process is tedious.
Kevin R
Rating:
5.0
Customer did not leave a comment.
Kathleen H
Rating:
5.0
Customer did not leave a comment.
JOSEPH P
Rating:
3.0
I felt fine about the self serve but always nervous something could go wrong so would like someone around just in case. Glad there weren’t any mishaps and it all went smoothly.
Sandye R
Rating:
5.0
Keep doing what you doing!
Well run and very organized!
Joe M
Rating:
3.0
Using the app for check-in was horrible. I ended up waiting in the parking lot for close to 30 minutes. I do not want to use U-Haul moving forward.
Andrew W
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Such a pleasant experience! I would definitely rent here again!
Donald C
Rating:
5.0
Not sure of what his name is. But the man that works here he’s nothing but kind. This is probably my fourth time renting from them. Every time I come in, he’s all smiles and ready to help.
Shaquanda J
Rating:
5.0
Customer did not leave a comment.
maurice p
Rating:
5.0
Customer did not leave a comment.
Dan L
Rating:
5.0
Customer did not leave a comment.
David K
Rating:
1.0
I was grossly overcharged on the rate it was supposed to be $119.99 including 100 miles then $19.99 for next day +.49 CT’s ea additional mile. They charged me $1 a mile plus they charged me for pads & dollie equipment I never ordered nor received them
I need a $100 dollar credit
I’m a frequent customer of Uhaul
That no way to treat a LOYAL CONSUMER!!!!!!!!!
MORRIS C
Rating:
5.0
Customer did not leave a comment.
syeda c
Rating:
1.0
Has nothing to do with the location itself but the horrible support from Uhaul. The mobile check in process is a disaster. I’ve rented before from the same place and they consistently need verification. It was more expensive than advertised during check out.
Andrew L
Rating:
5.0
Not open when I arrived on Sunday. I had to take rented truck home and wait til following day to get access to new storage unit at this facility
Website should indicate to get there by 1 pm on Sunday ( not open from 7-9 pm)
The owner of facility was super nice, organized and helpful when I moved into unit Monday AM and he was Not inform d if my reservation at his facility by u haul or he’d have call d me on morning if my move in day (Sunday). Sounds like a failure to communicate problem between his facility and U Haul.
Michael D
|
Reservation
Rating:
5.0
The manager facility operator is very professional, extremely polite, and a pleasure to do business with.
Olga C
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
Wayne L
Rating:
5.0
Extremely professional, kind, friendly, and efficient. I would definitely go back if needed.
EUNICE M
Rating:
5.0
Mark was great, helpful, friendly and efficient.
Susan D
Rating:
5.0
Mark is great to work with!
Antonio P
Rating:
5.0
all good, friendly owner and convenient location
Chris Z
Rating:
5.0
This truck was one of the most comfortable box trucks that I have ever driven, I would drive the truck any day of the week!
Gerard B
Rating:
5.0
Customer did not leave a comment.
Corey L
Rating:
5.0
Customer did not leave a comment.
Carlos F
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
It very good truck
Rosalind D
Rating:
5.0
Simply put, Mark was great to work with! What more needs to be said:)
Antonio P
Rating:
5.0
Mark was extremely helpful. He made a potentially time-consuming process go quickly and smoothly.
Jessica S
Rating:
1.0
Fix the ac on your cars and the mirrors are broken as well and you charged me extra for gas
Eli M
Rating:
5.0
Customer did not leave a comment.
Lutfur R
Rating:
5.0
Everything was perfect
Maria S
Rating:
5.0
I spoke to the manager about dropping off the vehicle at his store and was so kind and helpful. He was a pleasure to deal with.
Scott G
Rating:
4.0
Picking up was a hassle. 3 emails with 3 different pick up locations. Had to call U-Haul directly to find out where truck was. Once found, checking out and return was very easy
Lori S
Rating:
5.0
Customer did not leave a comment.
GUSTIN D
Rating:
5.0
Easier on line sign in
mark k
Rating:
5.0
Wonderful experience. Extremely accommodating.
Thomas K
Rating:
5.0
Amazing customer service. Best experience we could have asked for!
Natalie G
Rating:
5.0
Customer did not leave a comment.
Joseph D
Rating:
5.0
Excellent customer service, Uhaul has come a long way from standard drive trucks and paperwork.
Kevin D
Rating:
5.0
all good, great and easy experience from start to finish
Mark G
Rating:
4.0
This was a last minute booking because my original reservation DID NOT STAGE THE TRUCK AND LEAVE KEYS!!! (Compass Self Storage LLC at 5:30 PM on Monday, May 1, 2023) Had to rearrange the entire move…
Joshua W
Rating:
5.0
Customer did not leave a comment.
Isaac S
Rating:
4.0
Advertised online for 15 ft truck was $2600 by the time of pickup it cost $3800.00 I guess other fees
George C
Rating:
5.0
Very nice when friendly staff easy process
ALEXIS C
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Selina P
Rating:
5.0
This place was a Gem and the gentleman at the front desk went above and beyond ...thank you so much 💜
Karen J
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Laura B
Rating:
5.0
Customer did not leave a comment.
william g
Rating:
5.0
Everything was perfect! No need for improvement every step of the rental process was clear and easy. Mark answered any and all questions I had. The experience was seamless.
Jim N
Rating:
5.0
Customer did not leave a comment.
Robert J
Rating:
1.0
rude and not very understanding of my situation...
Giovanni E
Rating:
5.0
Mark, the owner is professional and a gentlemen. The unit isn’t quite as updated as others, but was fine for my needs.
Jason D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John O
Rating:
4.0
Customer did not leave a comment.
William P
Rating:
5.0
The service was good and thanks. Although I have a lot of issues with the tire alarm keeps going off. But overall I truly appreciate the have met over there, Mike. Very nice guy.
IBRAHIM I
Rating:
5.0
Customer did not leave a comment.
Jeffrey D
Rating:
5.0
The person who helped me could j9t have been nicer.
Andrew O
Rating:
5.0
Customer did not leave a comment.
Kenneth D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tanya p
Rating:
5.0
Customer did not leave a comment.
Julie M
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Customer did not leave a comment.
Giovanni E
Rating:
5.0
They were very helpful and everything I was told was what actually happened! Refreshing!
Regina D
Rating:
5.0
Customer did not leave a comment.
wil f
Rating:
4.0
N/a
Rashara F
Rating:
5.0
Polite helpful rep. Explained everything and prices. Will recommend.
JUSTIN B
Rating:
5.0
Great, courteous and friendly service
Abraham B
Rating:
5.0
Excellent customer service
Jill J
Rating:
5.0
Customer did not leave a comment.
Simon S
Rating:
5.0
Terrific and well run service. A great experience
Garland N
Rating:
5.0
The customer service was great. He was friendly and informative.
Jill J
Rating:
4.0
Customer did not leave a comment.
Daniel C
Rating:
5.0
The Uhaul / Storage center rep - Mark - made the pick up a great experience. We arrived 5 minutes after closing on a Friday Although Mark was already in his car and ready start his commute home, he saw us pull in to the lot and drove up to see if we needed help. He stayed with us for close to 10 minutes to make sure our app worked and we could access the keys in the box. Super nice guy. Great customer service.
David N
Rating:
5.0
In The Lord Jesus Christ, I greet you! I would say that the agent that serviced me - whose name I forgot, pardon me - was VERY polite and professional. While the van that I rented wasn't too clean, the vehicle was in good shape and pleasant to drive.
Maxine G
Rating:
5.0
Customer did not leave a comment.
DALE W
Rating:
5.0
Customer did not leave a comment.
Scott J
Rating:
5.0
If you need to store your things, this is the place!!!! Friendly staff, clean facility and it’s very close to Monmouth U.
Denise H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise H
Rating:
5.0
Not much to improve with Mark at the helm at Master Storage. Mark represents your company far better than you may be aware of. Thanks for a great experience!
John L
Rating:
5.0
All good
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
Antoine W
Rating:
5.0
The attendant at the desk was so helpful and courteous
JACK H
Rating:
4.0
Everything was great
Andreina M
Rating:
5.0
Customer did not leave a comment.
Margaret T
Rating:
5.0
Customer did not leave a comment.
Edward K
Rating:
5.0
Dolly's we're not available, yet I was charged $14.
Jacqueline A
Rating:
5.0
Very easy to do mobile check in & out, thank you!
Gianna M
Rating:
5.0
Nothing to change. Mark is an asset to the company. The whole process was a great experience thanks to Mark
John S
Rating:
5.0
Easy, breezy transaction. Great service at the counter.
James L
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
1.0
Why charge someone all this knew when you have to literally do everything.
Alexander R
Rating:
5.0
This storage facility has been very accomodating with terrific customer service. In the over 10 years we were using the storage facility it has been smooth sailing the entire time. The only reason why we just left as we no longer need a storage place.
PERFORMANCE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALFRED C
|
Overall Experience
Rating:
5.0
Only met one staff member but he was the nicest person ever. Made everything super convenient and friendly.
JESSICA L
|
Overall Experience
Rating:
5.0
The gentleman who works in the office is about the nicest man I have ever met. His ability to provide help along with such a great personality should be recognized and awarded accordingly. Because of him a simple back and forth trip to a storage unit became a great experience.
FRANK R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE L
|
Overall Experience
Rating:
5.0
Having a great experience so far. Mark the manager is a gentleman, very fair and always considerate! Highly recommend this facility for your storage needs!
JOHN N
|
Overall Experience
Rating:
5.0
Mark, the manager went up and beyond... A great manager and super guy! ... Hes their to help and he did, and not only with me but the interactions with some many that go to his place. In the months that I Fransted their, he was the guy that found always help you.. I will miss him. I know he like Blacken Steaks and hope that you all will get him one! He's such a big part of U-Haul; this is the guys you need! THANK YOU MARK!!!! If you need to contact me, here is my number; 19174395916, and I can tell you more!
Daniel W
|
Overall Experience
Rating:
5.0
The attending facility employee was extremely friendly and helpful.
Joe B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELANIE M
|
Overall Experience
Rating:
5.0
Mark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in
process.
Kenneth D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL L
|
Overall Experience
Rating:
5.0
Mr Mooney was very helpful. Thanks.
David z
|
Overall Experience
Rating:
5.0
Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!
KELLY D
|
Overall Experience
Rating:
5.0
Good experience. Staff was polite, friendly and accommodating in every way.
Anthony C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISAAC M
|
Overall Experience
Rating:
5.0
Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!
anthony g
|
Overall Experience
Rating:
5.0
We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.
Jenelle K
|
Overall Experience
Rating:
4.0
The facility was clean and the service was good.
Jacob S
|
Reservation
Rating:
5.0
.
Manuel A
|
Reservation
Rating:
5.0
Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.
Ronald L
|
Reservation
Rating:
4.0
Thank you
NICK D
|
Overall Experience
Rating:
4.0
Excellent customer service by Mark
James C
|
Overall Experience
Rating:
3.0
The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew
DAN R
|
Overall Experience
Rating:
3.0
I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.
LAWRENCE R
|
First Impressions
Rating:
5.0
Nice facility, the elevator is big which helps you get everything in at once. The facility has a loading dock which makes truck unloading easy and lots of dollies to use.
Privacy R
|
First Impressions
Rating:
1.0
This is a duplicate reservation.
Privacy R
|
First Impressions
Rating:
1.0
I had applied to have a unit that was listed as climate controlled and the day of move in I was told there were none available also this reservation was charged twice on my credit card
Privacy R
|
First Impressions
Rating:
5.0
The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.
ASHLEY V
|
First Impressions
Rating:
3.0
Didn`t end up needing it, but people were very nice and helpful.
Privacy R
|
First Impressions
Rating:
5.0
Although I ended up not utilizing the storage I had initially booked the experience I had with booking was an excellent experience. The website was very informative and the prices were reasonable.
Privacy R
|
First Impressions
Rating:
3.0
Great place
Privacy R
|
First Impressions
Rating:
3.0
Made a reservation through uhaul.com and they said our reservation was for a different day, which it was not, and they weren`t there for us to move in.
Privacy R
|
First Impressions
Rating:
3.0
Friendly and accommodating
Privacy R
|
First Impressions
Rating:
5.0
Fantastic service, greeted at door and tour provided. Will use again and recommend to friends.
