Customer Reviews for Master Secure Storage
(U-Haul Neighborhood Dealer)

516 reviews

3215 Fairmont Ave   Ocean, NJ 07712

(732) 774-5089

Office Hours

  • Mon: 9 am–3:30 pm
  • Tue: 9 am–1 pm
  • Wed-Thur: 9 am–4:30 pm
  • Fri: 9 am–3:30 pm
  • Sat: Closed
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/2/2024: 1:00 pm - 5:00 pm

Services at this Location:

Contact Us

(732) 774-5089

3215 Fairmont Ave
Ocean, NJ 07712

Services at this Location:

Office Hours

  • Mon: 9 am–3:30 pm
  • Tue: 9 am–1 pm
  • Wed-Thur: 9 am–4:30 pm
  • Fri: 9 am–3:30 pm
  • Sat: Closed
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/2/2024: 1:00 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was good, no problem

anthony kelly 
Rating:
5.0

Customer did not leave a comment.

Beth Marshall 
Rating:
5.0

Super easy check-in.

Dimitra Karagiannis 
Rating:
5.0

Mark Was Amazing, He made Our Experience Very Good & I Would Work With Him Anytime Any Day, He Made Us Feel Warm Welcomed And Comfortable. I loved Working With Him Truly And Hopefully one Day We Cross Paths Again! The Truck Was Cleaned And Smelled brand New And I Loved That. This Was Our first Time Using U-Haul & I’ll Definitely Recommend This Location! Thankyou Again Mark! Keep Up The Good Work & Thankyou U-Haul For The Amazing Customer Service & Clean Truck! Signed Honesty&Marc (They Both Had The Same Name Aha!)

Mark KING 
Rating:
5.0

Very friendly and professional.

NATHAN ACCOO 
Rating:
5.0

Customer did not leave a comment.

Avninder Singh 
Rating:
5.0

Customer did not leave a comment.

Diane Mendez 
Rating:
5.0

My first time renting a UHAL and the people in the office and customer service representative was amazing In guiding me through this process… thank you ⭐️⭐️⭐️⭐️⭐️

Jolanda Bonilla 
Rating:
5.0

Customer did not leave a comment.

John Rochford 
Rating:
5.0

Customer did not leave a comment.

bernard papa 
Rating:
5.0

staff was very polite and professional. The van was in great shape and operated w/o issue.

Steve Knapp 
Rating:
3.0

The check in process is tedious.

Kevin Romano 
Rating:
5.0

Customer did not leave a comment.

Kathleen Hanlon 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PURO 
Rating:
3.0

I felt fine about the self serve but always nervous something could go wrong so would like someone around just in case. Glad there weren’t any mishaps and it all went smoothly.

Sandye Renz 
Rating:
5.0

Keep doing what you doing! Well run and very organized!

Joe McNulty 
Rating:
3.0

Using the app for check-in was horrible. I ended up waiting in the parking lot for close to 30 minutes. I do not want to use U-Haul moving forward.

Andrew Walsh 
Rating:
5.0

Customer did not leave a comment.

James Hand 
Rating:
5.0

Such a pleasant experience! I would definitely rent here again!

Donald Coles 
Rating:
5.0

Not sure of what his name is. But the man that works here he’s nothing but kind. This is probably my fourth time renting from them. Every time I come in, he’s all smiles and ready to help.

Shaquanda Jones 
Rating:
5.0

Customer did not leave a comment.

maurice pacthinger 
Rating:
5.0

Customer did not leave a comment.

Dan Larocca 
Rating:
5.0

Customer did not leave a comment.

David Kelton 
Rating:
1.0

I was grossly overcharged on the rate it was supposed to be $119.99 including 100 miles then $19.99 for next day +.49 CT’s ea additional mile. They charged me $1 a mile plus they charged me for pads & dollie equipment I never ordered nor received them I need a $100 dollar credit I’m a frequent customer of Uhaul That no way to treat a LOYAL CONSUMER!!!!!!!!!

MORRIS CHREM 
Rating:
5.0

Customer did not leave a comment.

syeda carson 
Rating:
1.0

Has nothing to do with the location itself but the horrible support from Uhaul. The mobile check in process is a disaster. I’ve rented before from the same place and they consistently need verification. It was more expensive than advertised during check out.

Andrew Liscio 
Rating:
5.0

Not open when I arrived on Sunday. I had to take rented truck home and wait til following day to get access to new storage unit at this facility Website should indicate to get there by 1 pm on Sunday ( not open from 7-9 pm) The owner of facility was super nice, organized and helpful when I moved into unit Monday AM and he was Not inform d if my reservation at his facility by u haul or he’d have call d me on morning if my move in day (Sunday). Sounds like a failure to communicate problem between his facility and U Haul.

Michael Durante  |  Reservation 
Rating:
5.0

The manager facility operator is very professional, extremely polite, and a pleasure to do business with.

Olga Castillo-Hannout 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JEMAL 
Rating:
5.0

Customer did not leave a comment.

Wayne Latimore 
Rating:
5.0

Extremely professional, kind, friendly, and efficient. I would definitely go back if needed.

EUNICE MEADOW 
Rating:
5.0

Mark was great, helpful, friendly and efficient.

Susan Donahue 
Rating:
5.0

Mark is great to work with!

Antonio Pallagrosi 
Rating:
5.0

all good, friendly owner and convenient location

Chris Zatorski 
Rating:
5.0

This truck was one of the most comfortable box trucks that I have ever driven, I would drive the truck any day of the week!

Gerard Bedore 
Rating:
5.0

Customer did not leave a comment.

Corey Lewis 
Rating:
5.0

Customer did not leave a comment.

Carlos Feliciano 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JEMAL 
Rating:
5.0

It very good truck

Rosalind Davis 
Rating:
5.0

Simply put, Mark was great to work with! What more needs to be said:)

Antonio Pallagrosi 
Rating:
5.0

Mark was extremely helpful. He made a potentially time-consuming process go quickly and smoothly.

Jessica Strahl 
Rating:
1.0

Fix the ac on your cars and the mirrors are broken as well and you charged me extra for gas

Eli Maslaton 
Rating:
5.0

Customer did not leave a comment.

Lutfur Rahman 
Rating:
5.0

Everything was perfect

Maria Sciaulino 
Rating:
5.0

I spoke to the manager about dropping off the vehicle at his store and was so kind and helpful. He was a pleasure to deal with.

Scott Gross 
Rating:
4.0

Picking up was a hassle. 3 emails with 3 different pick up locations. Had to call U-Haul directly to find out where truck was. Once found, checking out and return was very easy

Lori Sully 
Rating:
5.0

Customer did not leave a comment.

GUSTIN DECAPUA 
Rating:
5.0

Easier on line sign in

mark keller 
Rating:
5.0

Wonderful experience. Extremely accommodating.

Thomas Kubacz 
Rating:
5.0

Amazing customer service. Best experience we could have asked for!

Natalie Gorga 
Rating:
5.0

Customer did not leave a comment.

Joseph Dobis 
Rating:
5.0

Excellent customer service, Uhaul has come a long way from standard drive trucks and paperwork.

Kevin Daniely 
Rating:
5.0

all good, great and easy experience from start to finish

Mark Gray 
Rating:
4.0

This was a last minute booking because my original reservation DID NOT STAGE THE TRUCK AND LEAVE KEYS!!! (Compass Self Storage LLC at 5:30 PM on Monday, May 1, 2023) Had to rearrange the entire move…

Joshua Winzelberg 
Rating:
5.0

Customer did not leave a comment.

Isaac Sutton 
Rating:
4.0

Advertised online for 15 ft truck was $2600 by the time of pickup it cost $3800.00 I guess other fees

George Corbin 
Rating:
5.0

Very nice when friendly staff easy process

ALEXIS CAVEZZA 
Rating:
5.0

Customer did not leave a comment.

John Mccauslin 
Rating:
5.0

Customer did not leave a comment.

Selina Passaretti 
Rating:
5.0

This place was a Gem and the gentleman at the front desk went above and beyond ...thank you so much 💜

Karen Jacob  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Laura Booth 
Rating:
5.0

Customer did not leave a comment.

william garcia 
Rating:
5.0

Everything was perfect! No need for improvement every step of the rental process was clear and easy. Mark answered any and all questions I had. The experience was seamless.

Jim Novotny 
Rating:
5.0

Customer did not leave a comment.

Robert Johnson 
Rating:
1.0

rude and not very understanding of my situation...

Giovanni Eustor 
Rating:
5.0

Mark, the owner is professional and a gentlemen. The unit isn’t quite as updated as others, but was fine for my needs.

Jason DeAngelis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Oconnell 
Rating:
4.0

Customer did not leave a comment.

William Pivetz 
Rating:
5.0

The service was good and thanks. Although I have a lot of issues with the tire alarm keeps going off. But overall I truly appreciate the have met over there, Mike. Very nice guy.

IBRAHIM ISSIFU 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Deutsch 
Rating:
5.0

The person who helped me could j9t have been nicer.

Andrew O'Reilly 
Rating:
5.0

Customer did not leave a comment.

Kenneth Donnelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tanya perkowski 
Rating:
5.0

Customer did not leave a comment.

Julie Murtha 
Rating:
5.0

Customer did not leave a comment.

JAMES LENSKOLD 
Rating:
5.0

Customer did not leave a comment.

Giovanni Eustor 
Rating:
5.0

They were very helpful and everything I was told was what actually happened! Refreshing!

Regina Dill 
Rating:
5.0

Customer did not leave a comment.

wil fetherman 
Rating:
4.0

N/a

Rashara Fuller 
Rating:
5.0

Polite helpful rep. Explained everything and prices. Will recommend.

JUSTIN BENSON 
Rating:
5.0

Great, courteous and friendly service

Abraham Beyda 
Rating:
5.0

Excellent customer service

Jill Johnson 
Rating:
5.0

Customer did not leave a comment.

Simon Skove 
Rating:
5.0

Terrific and well run service. A great experience

Garland Nicholas 
Rating:
5.0

The customer service was great. He was friendly and informative.

Jill Johnson 
Rating:
4.0

Customer did not leave a comment.

Daniel Caban 
Rating:
5.0

The Uhaul / Storage center rep - Mark - made the pick up a great experience. We arrived 5 minutes after closing on a Friday Although Mark was already in his car and ready start his commute home, he saw us pull in to the lot and drove up to see if we needed help. He stayed with us for close to 10 minutes to make sure our app worked and we could access the keys in the box. Super nice guy. Great customer service.

David Norton 
Rating:
5.0

In The Lord Jesus Christ, I greet you! I would say that the agent that serviced me - whose name I forgot, pardon me - was VERY polite and professional. While the van that I rented wasn't too clean, the vehicle was in good shape and pleasant to drive.

Maxine Gladden 
Rating:
5.0

Customer did not leave a comment.

DALE WHILDEN 
Rating:
5.0

Customer did not leave a comment.

Scott Jeffries 
Rating:
5.0

If you need to store your things, this is the place!!!! Friendly staff, clean facility and it’s very close to Monmouth U.

Denise Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Hernandez 
Rating:
5.0

Not much to improve with Mark at the helm at Master Storage. Mark represents your company far better than you may be aware of. Thanks for a great experience!

John Lambert 
Rating:
5.0

All good

MICHAEL JEMAL 
Rating:
5.0

Customer did not leave a comment.

Antoine Wynn 
Rating:
5.0

The attendant at the desk was so helpful and courteous

JACK HAZAN 
Rating:
4.0

Everything was great

Andreina Martel 
Rating:
5.0

Customer did not leave a comment.

Margaret Tyrrell 
Rating:
5.0

Customer did not leave a comment.

Edward Kvarantan 
Rating:
5.0

Dolly's we're not available, yet I was charged $14.

Jacqueline Albert 
Rating:
5.0

Very easy to do mobile check in & out, thank you!

Gianna Mezzina 
Rating:
5.0

Nothing to change. Mark is an asset to the company. The whole process was a great experience thanks to Mark

John Sagona 
Rating:
5.0

Easy, breezy transaction. Great service at the counter.

James Lyden 
Rating:
5.0

Customer did not leave a comment.

John Sagona 
Rating:
1.0

Why charge someone all this knew when you have to literally do everything.

Alexander Rosen 
Rating:
5.0

This storage facility has been very accomodating with terrific customer service. In the over 10 years we were using the storage facility it has been smooth sailing the entire time. The only reason why we just left as we no longer need a storage place.

PERFORMANCE WITH PASSION PLAYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED CARRINO  |  Overall Experience 
Rating:
5.0

Only met one staff member but he was the nicest person ever. Made everything super convenient and friendly.

JESSICA LEE  |  Overall Experience 
Rating:
5.0

The gentleman who works in the office is about the nicest man I have ever met. His ability to provide help along with such a great personality should be recognized and awarded accordingly. Because of him a simple back and forth trip to a storage unit became a great experience.

FRANK RESTIVO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LEE  |  Overall Experience 
Rating:
5.0

Having a great experience so far. Mark the manager is a gentleman, very fair and always considerate! Highly recommend this facility for your storage needs!

JOHN NIES  |  Overall Experience 
Rating:
5.0

Mark, the manager went up and beyond... A great manager and super guy! ... Hes their to help and he did, and not only with me but the interactions with some many that go to his place. In the months that I Fransted their, he was the guy that found always help you.. I will miss him. I know he like Blacken Steaks and hope that you all will get him one! He's such a big part of U-Haul; this is the guys you need! THANK YOU MARK!!!! If you need to contact me, here is my number; 19174395916, and I can tell you more!

Daniel Wekselblatt  |  Overall Experience 
Rating:
5.0

The attending facility employee was extremely friendly and helpful.

Joe Bambach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE MASCOLA  |  Overall Experience 
Rating:
5.0

Mark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in process.

Kenneth Donnelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL LIVINGSTONE  |  Overall Experience 
Rating:
5.0

Mr Mooney was very helpful. Thanks.

David zales  |  Overall Experience 
Rating:
5.0

Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!

KELLY DOYLE  |  Overall Experience 
Rating:
5.0

Good experience. Staff was polite, friendly and accommodating in every way.

Anthony Cervellino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAAC MARKSTEIN  |  Overall Experience 
Rating:
5.0

Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!

anthony gioielli  |  Overall Experience 
Rating:
5.0

We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.

Jenelle Kappe  |  Overall Experience 
Rating:
4.0

The facility was clean and the service was good.

Jacob Steele  |  Reservation 
Rating:
5.0

.

Manuel Alvarez  |  Reservation 
Rating:
5.0

Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.

Ronald La Vecchia  |  Reservation 
Rating:
4.0

Thank you

NICK DESANTIS  |  Overall Experience 
Rating:
4.0

Excellent customer service by Mark

James Clemens  |  Overall Experience 
Rating:
3.0

The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew

DAN RACHMELOWITZ  |  Overall Experience 
Rating:
3.0

I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.

LAWRENCE ROSENBERGER  |  First Impressions 
Rating:
5.0

Nice facility, the elevator is big which helps you get everything in at once. The facility has a loading dock which makes truck unloading easy and lots of dollies to use.

Privacy Request  |  First Impressions 
Rating:
1.0

This is a duplicate reservation.

Privacy Request  |  First Impressions 
Rating:
1.0

I had applied to have a unit that was listed as climate controlled and the day of move in I was told there were none available also this reservation was charged twice on my credit card

Privacy Request  |  First Impressions 
Rating:
5.0

The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.

ASHLEY VOGELMAN  |  First Impressions 
Rating:
3.0

Didn`t end up needing it, but people were very nice and helpful.

Privacy Request  |  First Impressions 
Rating:
5.0

Although I ended up not utilizing the storage I had initially booked the experience I had with booking was an excellent experience. The website was very informative and the prices were reasonable.

Privacy Request  |  First Impressions 
Rating:
3.0

Great place

Privacy Request  |  First Impressions 
Rating:
3.0

Made a reservation through uhaul.com and they said our reservation was for a different day, which it was not, and they weren`t there for us to move in.

Privacy Request  |  First Impressions 
Rating:
3.0

Friendly and accommodating

Privacy Request  |  First Impressions 
Rating:
5.0

Fantastic service, greeted at door and tour provided. Will use again and recommend to friends.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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