Make sure the back of cleaned and free from U-Haul blankets before rental. And discount customer if it isn't. I didn't have that courtesy. And it's ridiculous to pay for miles and gas. False advertising by saying on $19.95 a day but it isn't. Am I supposed to rent it but never move it so it can be true to the advertised price.
Coco C.
Customer Reviews for Master Performance Cycles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent was very friendly & helpful. He even replaced fuse in U-Haul truck so 12V power outlet would work for my GPS.
Joel M.Dude was super cool and super chill. If you like motorcycles it's worth the stop! Also best to get equipment here to support local businesses!
Joseph G.Great service, great experience. Manager was polite and very helpful. He must have took the whole bottle of happy pills! He was as happy as a pig in slop!!!
Danny S.Great experience
alonza M.When I got there and let the employee know that there were holes in the roof and that the leather couches I was hauling got wet, he said “just call the 800 number. Nothing I can do.†Very off-putting. Would love to hear from someone from U-Haul about the issue with the holes.
Kevin F.The manager needs a happy pill
John B.Some confusion about the wooden and fiberglass containers. The dimensions on the wooden one are smaller than listed on website which resulted in my having to return the wooden one given to me at first and pick up a fiberglass box. Make it clear on website the actual dimensions of each, and allow customer to specify which is needed.
Jay J.Wouldn't recommend any Uhaul even to people I don't like!
GROVER P.Just dropped off.
James K G.I was told to call when I arrived, but nobody answer the phone, nor return my phone call. There was no information on the phone about the hours I could drop off the vehicle. When I arrived, the door said it was open at 9am. I arrived at 9:30 and nobody was there and the place was locked up.
Suzanne M.Nobody wants to do their job anymore…….except the folks that handled my UHaul truck rental. Everything went as smooth as silk. I will be using these satellite UHaul drop off and pick up sites again. Very friendly and very efficient!
jay A.Very quick at getting service
Helen C.Returned vehicle after hours, so no interaction with the establishment. Entrance and exit to the location are very large and makes it easy to maneuver the moving trucks. Called the next morning to make sure everything was in order, U-haul representative was very personable and quick to answer any questions.
Steven U.The truck that I reserved was not at the site when I went to pick it up. Had to take a smaller one, which meant we had to make more trips, made the day very long for us. The smaller truck also did not have a ramp, which made some things very difficult to put in the truck.
Gayle W.Friendly service...smooth return...no issues...thank you
james B.Excellent service.
Nicholas R.Great location. Plenty of uhaul product to choose from. Owner is professional and laid back. Willing to help any way he can. Highly recommended.
Michael L.The individual who “greeted†me seemed antagonistic. When I confronted him, he said he “speak loud†(he did not) and that was just the way he was. I will not rent there again and actively ensure my friends/family in Hampton Roads remain away from this location. The vehicle was not full of gas, had not been cleaned, and all tires were not inflated properly. Awful Experience. I served 36+ years in the military and this truck would not have passed any kind of inspection.
Robert B.Nothing I could think. I will keep coming back again and again.
JESSEBAUZON C.Very friendly and efficient owner.
Danny S.Associate was not very cordial the door on the trailer didn't work properly, lights worked intermittently and overall experience was terrible. When dropping trailer off again not very happy almost seemed we were bothering him to do business. Over all probably will look for alternative for my next rental project.
Milton C.Initially, it took me several left messages and me calling back several times to make contact. The owner never returned my calls...I had to keep reaching out to him. When he finally did answer the phone, he was not friendly and seemed put out when i asked questions. When we arrived to pick up the ubox, which was a prearranged time, he said "oh...you're here already? " So, then we had to wait for him to get things ready for us. After that, everything was okay.
Jaylin B.I requested 2 dollies and a pack of mats. Neither were in the truck when I picked it up via mobile method. My wife had to call a different uhaul store and borrow from them
BRANDON B.the owner was very professional and a pleasure to meet, I will definitely return to this location for my future moving needs
Norman G.No Comments
David R.Easy transaction
Dan S.Can't really think of anything. I just rented for one day local.
William M.The Ubox experience, overall, was positive. The box drop off staff were terrific as were the customer service staff who were in contact by phone or email. My only criticism would be that our experience with Master Performance Cycles. We were pressured to immediately empty our box though we had two weeks+ remaining on our contract time.
Lorri W.There was no parking available, so I had to leave the truck in front of the establishment. This made me very uncomfortable.
Regina T.Small lot with too many uhauls. Hard to find space to leave vehicle. Dropped off rental on Wednesday, was charged for Thursday because they don't open before 9am. Was charged cleaning fee even though vehicle was left clean. Will find different location for drop offs
Danny R.Need to be more customer friendly
Charles F.Had to throw away some items due to mold.
NATHANIEL W.Great experience, truck was ready at time of pick up. Employee was knowledgeable and friendly. Explained process thoroughly and answered all of my questions. Easy check in and check out. Appreciate the great customer service. Went above and beyond my expectations. Thank you,
Kami S.. What a horrible run company, I will never use them again, 2 weeks then they offer me a staggering twenty-five dolor gift certificate for my trouble, which by the way I never received. What an insult
paul m. | Overall ExperienceGreat service
desiree g. | Overall Experience