Customer Reviews for Master Muffler
(U-Haul Neighborhood Dealer)

1,085 reviews

3422 Lebanon Pike   Hermitage, TN 37076

(615) 874-9838

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 874-9838

3422 Lebanon Pike
Hermitage, TN 37076

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was hassle free.

orlando powell 
Rating:
1.0

Customer did not leave a comment.

Austin Sebourn 
Rating:
5.0

Customer did not leave a comment.

Dylan Dishman 
Rating:
5.0

Customer did not leave a comment.

Eugene Loch 
Rating:
4.0

Customer did not leave a comment.

Alesha Levin 
Rating:
5.0

Customer did not leave a comment.

Kevan Godwin 
Rating:
5.0

Customer did not leave a comment.

Eugene Loch 
Rating:
5.0

Customer did not leave a comment.

CRISTALYNNE DUPREE 
Rating:
4.0

Customer did not leave a comment.

Gordon Wolf 
Rating:
5.0

Its the only place I rent trucks...Excellent

Russ Kirkland 
Rating:
5.0

Let people know about tow mode.

tara mishtal 
Rating:
1.0

Awful experience. In the past, UHaul has been fine. Not anymore. Inadequate and incompetent personnel. They had me go to two different locations to pick up my order only to send me back to one of them TWICE more. Filthy Windshield (safety hazard)! Unable to accommodate promised items! Truck used $200.00 in gas for only 475 miles. I will NEVER use UHaul again nor do I, or will I, recommend to anyone!

Kimberly Beard LaDeau 
Rating:
2.0

The truck had a ball joint that was going out

Regina Kirkman 
Rating:
5.0

I came in needing a Truck & they delivered. Just ask for a dolly if you need one 🤗🤗🤗

altehsa deroy 
Rating:
5.0

Customer did not leave a comment.

Shatorria Davis 
Rating:
5.0

Customer did not leave a comment.

paul hendrix 
Rating:
3.0

I rented my van on Friday evening 12/29/23 to use the next morning. When I began to move my stuff, I noticed the van's transmission shifting rough, jerking, etc. I drove back to the location where I rented it, and informed the staff I rented it from. She asked me if I was driving it correctly!!! She then told me I would have to "make do" with it, because she didn't have any other equipment to swap it out with. So I spent the rest of the day concerned the van was going to break down, and leave me and my things stranded on the side of the road. I felt this was very bad customer interaction. My contract number was #26104109, mobile number is 615.389.0707 if someone could get back with me, thanks.

Christopher Nicholson 
Rating:
5.0

Customer did not leave a comment.

Noelle Musto 
Rating:
4.0

You can inform them all Uhauls do not come equipped with a ramp.

Shelly Brown 
Rating:
5.0

Customer did not leave a comment.

Marilyn Comstock 
Rating:
5.0

Explaination on how to return if app doesn't work

Andrea Diamante 
Rating:
3.0

Customer did not leave a comment.

James Kragle 
Rating:
5.0

Thank you for the quick and easy rental!

DAIZHANE WILSON 
Rating:
5.0

Don’t do the 24/7 truck share and just go inside to the uhaul. There were multiple people complaining that the website wasn’t working. The people inside took care of me right away. Calling uhaul was pointless and I was on the phone over an hour trying to get it to work. They kept claiming it was my phone and service. In reality it was their truck share website not working properly.

Joshua Lillis 
Rating:
5.0

N/a

Brandon Smith 
Rating:
4.0

Customer did not leave a comment.

ROBERT STEWART 
Rating:
3.0

Customer did not leave a comment.

Tammy Morse-Jones 
Rating:
3.0

This truck was totally messed up in so many levels. I need a refund. The transmission went out a few times while driving and it eas dangerous

GABRIEL ESPINOZA MILLAN 
Rating:
5.0

Excellent Staff at this location. I would defiantly recommend this location to others.

Shaun ABRECHT 
Rating:
3.0

Customer did not leave a comment.

Tyra Jacobs 
Rating:
5.0

Customer did not leave a comment.

James Lyons 
Rating:
5.0

Customer did not leave a comment.

Antonio Swann 
Rating:
5.0

Customer did not leave a comment.

zabiullah ahmadi 
Rating:
3.0

Very clear signage and easy to find a return spot. The process of waiting for the photos to upload was a little long; this was again, mainly my issues with the app, and not the location.

Blaine Bertrand 
Rating:
3.0

The truck was great, and the staff was friendly and helpful. The only problem was that I reserved a dolly online but then was told at the location that they did not have a dolly. I did not have time to try to find a dolly at another location. I was moving a washer & dryer, so not having a dolly made the process much more difficult. In the future, I think my best course of action would be to not book online and just do it the old-fashioned way by phone.

Jaci Cochran 
Rating:
5.0

Customer did not leave a comment.

CARLOS SANABRIA SARACAY 
Rating:
1.0

Reserved dollys none were available almost ruined my move had to go to Home Depot to rent!

Jason Tartick 
Rating:
5.0

Customer did not leave a comment.

Ellen Wootton 
Rating:
5.0

Customer did not leave a comment.

jesus isaza 
Rating:
5.0

They held onto my portable GPS until I retrieved it.

Joe Cazalas 
Rating:
2.0

Truck was not clean. Truck had less than a 1/2 tank of gas. Back of truck was dirty and had black stuff all over the floor. I think it was dried dirt and grease. Weather stripping on both doors would not stay in place. The back door hangs about half way down. I hurt my back twice trying to get the door down. This truck needs to go to the crusher.

Brian Shoemaker 
Rating:
5.0

Customer did not leave a comment.

Nodirbek Umarov 
Rating:
4.0

Customer did not leave a comment.

LaStiricia Fayne 
Rating:
5.0

Sam was Great & the gentleman that I met this morning, helped me to get my cell phone that I left in the truck over the weekend. Sam took an initial reservation from me over the phone to make sure that I was able to get a vehicle. on the Saturday that I was moving. Good Experience & Good & Friendly Customer Service!

BRUCE HARRELSON 
Rating:
5.0

The young lady checking me in was friendly and fast, in my uhaul van within 5 minutes. Plenty of parking up the for my personal car.

michael karnes 
Rating:
5.0

Nothing, wonderful customer service!

Barbara Payne 
Rating:
4.0

You guys were awesome friendly and very courteous and professional thank you for your service.

Lyndia Tillman 
Rating:
5.0

Customer did not leave a comment.

Lynnette Cody 
Rating:
5.0

Great service. Customer rep was professional and knowledgeable.

Tyrone Robinson 
Rating:
3.0

The cab and cargo area where filthy. I had to sweep out a mound of trash, debris, and dirt from the cargo area before I loaded my items.

FRED THORNTON 
Rating:
5.0

Customer did not leave a comment.

NOE ZARAGOZA 
Rating:
5.0

Customer did not leave a comment.

Shauntel Morton 
Rating:
5.0

Customer did not leave a comment.

touria Myers 
Rating:
5.0

Excellent Service

julia galvan 
Rating:
2.0

When I made my van rental reservation via uhaul.com I elected to not opt-in to the insurance CDW since I would be covered by my own insurance. When I arrived at the rental location I was informed that it is not possible to skip the CDW insurance add-on when renting vans and pick up trucks. But the web based reservation form did allow me the option opt-out. Not sure why the rental facility required this. Feels very much like a "BAIT and SWITCH" tactic. Did not leave me with a good feeling. I would like to have this $26 amount refunded to me.

Steve Smart 
Rating:
5.0

Great service!

Carol Grillo 
Rating:
5.0

Customer did not leave a comment.

Charlie Presley  
Rating:
2.0

This particular location was not really clean and had nothing to offer like dollies

DANITA ODOM 
Rating:
4.0

Hello Good afternoon, yesterday I rented a truck and they charged me 69 and they also charged me 57, please I need an answer.

LUIS BARRETO 
Rating:
1.0

Check in person late to receive truck and I was charged a extra day when I was told by other employee that I would not be charged.

Brandon Newsom 
Rating:
5.0

Everything was great thank you! I will definitely be using this location in the future.

SHANIELLE FINNEY 
Rating:
4.0

Customer did not leave a comment.

William Hain 
Rating:
5.0

Customer did not leave a comment.

Joseph Thordsen 
Rating:
3.0

Customer did not leave a comment.

Leslie Stubblefield 
Rating:
1.0

They had no equipment ready, but they had a reservation, and I myself moved fifty miles round and round to another point for the rental of the equipment. They also returned the vehicle 12 hours earlier, but they were charged extra because it was after business hours. I never want to experience this inconvenience and irrationality again and I will never recommend it.

Jungho Kim 
Rating:
5.0

Customer did not leave a comment.

Anangishe Mwangonde 
Rating:
5.0

Location was closed when we dropped off truck, but I have used it before and people here were helpful. It is also very convenient to my storage place.

Elizabeth Walston 
Rating:
5.0

Customer did not leave a comment.

Coree Russell 
Rating:
2.0

Same as above

John Woodward 
Rating:
5.0

Nothing!

Tommy Hatcher 
Rating:
5.0

Britney at this location was very helpful, thorough, and knowledgeable of the rental process. She was great!

Tammy Mobley 
Rating:
3.0

Customer did not leave a comment.

Deloris Barnes 
Rating:
4.0

N/A

Alik Love Bowser 
Rating:
5.0

Customer did not leave a comment.

Carol jarvinen 
Rating:
5.0

This location handled it perfectly and even fixed what the other location didn’t put down for me. These fella’s at Master Muffler took care of me well and I appreciate the timely manner it was performed in.

Dustin Simpson 
Rating:
5.0

They were very nice and had the truck ready. Quick and easy!

Olivia Jordan-Higgins 
Rating:
5.0

Customer did not leave a comment.

William Eberle 
Rating:
1.0

Did not go the 50 miles that was estimated and still got charged for 50 miles it might of been 28 to 30 miles I went and still topped off the Gas even though it's was not full it was slightly below...

Lee Grizer 
Rating:
5.0

Thank you for a good product that is easy to rent.

Jeannie Britzmann 
Rating:
5.0

Ms Brittney at Hermitage Tn location was very professional and polite

Pamela Foxx 
Rating:
1.0

Customer did not leave a comment.

Hashad Montissol 
Rating:
5.0

My experience was an A+ both times. Brittany was very helpful and awesome to work with.

Caliya Jones 
Rating:
3.0

Customer did not leave a comment.

Chris Bright 
Rating:
1.0

The trucks regularly get blocked in for after hours pickups. I informed the employees and they told me they know that happens.

Alex Layman 
Rating:
1.0

They said I could be van back on after hours but not tell me there is 20 fee

CHARLES TARSKY 
Rating:
5.0

Keep equipment cleaning

Modeste kasongo 
Rating:
4.0

Easy, Quick, and Nice.

PEGGY RIZZO 
Rating:
5.0

Staff at Master Muffler was kind, quick, and helpful! Thank you!

John Tanzi 
Rating:
5.0

Customer did not leave a comment.

Melissa Villaflor 
Rating:
5.0

Everything was as expected and the process was overall super easy.

ROBERT MATHIS 
Rating:
5.0

Great service, very helpful, answered all my questions, great experience

William Paris 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fenn 
Rating:
5.0

Customer did not leave a comment.

Sherry Cheatham 
Rating:
2.0

Business actually doing the 24/7 contactless feature. Also getting charged more then what I was quoting even though I didn’t go over my miles and filled up with gas.

Alik Love Bowser 
Rating:
5.0

nothing at all ! thank you so much !

JACQUES JOHNSON 
Rating:
2.0

The men in the shop that helped us were great. Helped us work around the uhaul problems. The U-Haul side of it however was more difficult than it needed to be. Couldn’t get the website or app to work all day which messed up our move.

Riley Higginbotham 
Rating:
5.0

Customer did not leave a comment.

Sheena Hanserd 
Rating:
1.0

The truck was dirty with it seems some type of motor residue. The first thirty minutes of receiving I cleaned it from top to bottom and sanitized the truck. I’m sure for some it wouldn’t matter but for me I was moving my entire home. I initially denied the insurance upon making my reservation online. Once I picked up the vehicle up and left the location and reviewed the paperwork I noticed that the $14 insurance was added to the invoice. Overall the experience was extremely underwhelming and misleading. I’ve used U-Haul many times before but never been so disappointed I wouldn’t recommend anyone ever to this location again.

Demichael crawley 
Rating:
3.0

The Uhaul user interface is terrible and forced me to get my truck almost an hour late by changing it to hand delivery. This location was okay, but I never expect much from a Uhaul pickup. The ridiculous user interface is beyond frustrating though.

CHRISTOPHER DELISLE 
Rating:
3.0

Got charged $25 for the CDW which I thought I had opted out of, I guess I'll have to be more careful on the website next time.

Kyler Schmor 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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