Customer Reviews for Johns Automotive
(U-Haul Neighborhood Dealer)

53 reviews

8509 Culebra Rd   San Antonio, TX 78251

(210) 937-1084

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(210) 937-1084

8509 Culebra Rd
San Antonio, TX 78251

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Actually having what we wanted in the truck. It was missing our furniture dolly.

Matthew Smith 
Rating:
5.0

Fast and easy process. John was very professional and friendly. This part of our moving process was the easiest part. Thank you!

Elizabeth Garcia 
Rating:
5.0

Improve your IT. I did the online check-in ahead of time and when I arrived I had to re-answer all the questions.

Fernando Carvallo 
Rating:
5.0

Customer did not leave a comment.

rosa flores 
Rating:
5.0

Customer did not leave a comment.

PENNY FUSTE 
Rating:
5.0

Congratulations for a job well done!! Keep up the good work.👏🏻

EUFEMIA JASSO 
Rating:
3.0

Customer did not leave a comment.

Elida Lewis 
Rating:
5.0

Customer did not leave a comment.

EDIE ANN ESQUIVEL 
Rating:
5.0

Great customer service and friendly staff! Thank you!

Thomas Metcalf 
Rating:
5.0

Let the customer know that they need to be standing next to the building when checking in and out of the mobile app self service. Other than figuring that out after 15 minutes checking in and 15 extra minutes checking out, it is pretty good. Now I know for next time and I’m sure it will go allot quicker and smoother

Carlos Martinez 
Rating:
4.0

Customer did not leave a comment.

Theresa Ross 
Rating:
5.0

Customer did not leave a comment.

Jack Silverman 
Rating:
5.0

Customer did not leave a comment.

David Vera Jr 
Rating:
4.0

It is OK

RAUL JESUS VELAZQUEZ FLORES 
Rating:
5.0

He was really nice thank you

rocio grano 
Rating:
3.0

I ordered a dolly and it did not come with it.

Rebecca Rodriguez 
Rating:
2.0

Have u haul parts available

vonroe walker 
Rating:
5.0

Great knowledge and customer service

Fentress Posey 
Rating:
5.0

Good experience.

Ralph Westmoreland 
Rating:
5.0

Customer did not leave a comment.

Craig Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Kevin Brownlee 
Rating:
5.0

Customer did not leave a comment.

Jessica Vega 
Rating:
5.0

Customer did not leave a comment.

jeffery Pryor 
Rating:
5.0

Excellent customer service. Very respectful Very happy

Robert Tijerina 
Rating:
5.0

Customer did not leave a comment.

Diana Potosme 
Rating:
5.0

Customer did not leave a comment.

Arnoldo Mata 
Rating:
5.0

Nothing, met all customer needs and exemplified customer courtesy.

JOSE ALCALA 
Rating:
5.0

Experience was great. I did order some extra equipment for my reservation that was not in the truck, but customer service gave me a refund for those items right away.

Patricia Maldonado 
Rating:
5.0

Great professional service, great friendly staff and upfront prices.

DANIEL FLORES 
Rating:
5.0

Customer did not leave a comment.

Philip Bir 
Rating:
5.0

Customer did not leave a comment.

Sandra Nicholas 
Rating:
3.0

Process the receipt, instead of saying "Go on. We will finalize the return of the truck later." Requesting this receipt is how I found out I was going to be charged extra for not having enough miles to get to the destination.

Johnnie Perez 
Rating:
5.0

Customer did not leave a comment.

jaime leal 
Rating:
3.0

Clean the truck

Kayla Pierre 
Rating:
5.0

Customer did not leave a comment.

Leon Ramirez 
Rating:
5.0

Customer did not leave a comment.

Darryell Lewis 
Rating:
5.0

Customer did not leave a comment.

Javier E Garza 
Rating:
3.0

Customer did not leave a comment.

joseph jones 
Rating:
5.0

The personal was very helpful at both places as well. overall both places were very customer helpful.

REYNALDO HOLDER 
Rating:
4.0

Customer did not leave a comment.

Bernadette Garcia 
Rating:
5.0

The office was closed when we drooped the vehicle.

donald jenkins 
Rating:
5.0

Easy drop off process.

Israel Salazar 
Rating:
5.0

Customer did not leave a comment.

Brad Griffin 
Rating:
5.0

The staff at the drpppff on Culebra Rd. We’re great and friendly to include helpful.

Ward Dotson 
Rating:
4.0

Helpful and courteous employees

EVELYN MASSIATTE 
Rating:
5.0

Customer did not leave a comment.

Stephanie Raesz 
Rating:
5.0

None. The staff was not only helpful but also helped me change out my fuses in my trailer to ensure the lights work. Will definitely be back again

Mario Escobedo 
Rating:
5.0

Customer did not leave a comment.

Donald Moyer 
Rating:
5.0

Customer did not leave a comment.

Amanda Roane 
Rating:
5.0

Very helpful and informative employees.

Jimmie Guillory 
Rating:
4.0

Wonderful Business I will go back to Johns Automotive if I ever need anything.

Robert Dill 
Rating:
5.0

Turn signals didn’t work properly

Leonicio Moreno 
Rating:
4.0

Overall pleasant experience

Gonzalo Zapata 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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