Actually having what we wanted in the truck. It was missing our furniture dolly.
Matthew Smith
Customer Reviews for Johns Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy process. John was very professional and friendly. This part of our moving process was the easiest part. Thank you!
Elizabeth GarciaImprove your IT. I did the online check-in ahead of time and when I arrived I had to re-answer all the questions.
Fernando CarvalloCongratulations for a job well done!! Keep up the good work.👏🏻
EUFEMIA JASSOGreat customer service and friendly staff! Thank you!
Thomas MetcalfLet the customer know that they need to be standing next to the building when checking in and out of the mobile app self service. Other than figuring that out after 15 minutes checking in and 15 extra minutes checking out, it is pretty good. Now I know for next time and I’m sure it will go allot quicker and smoother
Carlos MartinezIt is OK
RAUL JESUS VELAZQUEZ FLORESHe was really nice thank you
rocio granoI ordered a dolly and it did not come with it.
Rebecca RodriguezHave u haul parts available
vonroe walkerGreat knowledge and customer service
Fentress PoseyGood experience.
Ralph WestmorelandExcellent customer service. Very respectful Very happy
Robert TijerinaNothing, met all customer needs and exemplified customer courtesy.
JOSE ALCALAExperience was great. I did order some extra equipment for my reservation that was not in the truck, but customer service gave me a refund for those items right away.
Patricia MaldonadoGreat professional service, great friendly staff and upfront prices.
DANIEL FLORESProcess the receipt, instead of saying "Go on. We will finalize the return of the truck later." Requesting this receipt is how I found out I was going to be charged extra for not having enough miles to get to the destination.
Johnnie PerezClean the truck
Kayla PierreThe personal was very helpful at both places as well. overall both places were very customer helpful.
REYNALDO HOLDERThe office was closed when we drooped the vehicle.
donald jenkinsEasy drop off process.
Israel SalazarThe staff at the drpppff on Culebra Rd. We’re great and friendly to include helpful.
Ward DotsonHelpful and courteous employees
EVELYN MASSIATTENone. The staff was not only helpful but also helped me change out my fuses in my trailer to ensure the lights work. Will definitely be back again
Mario EscobedoVery helpful and informative employees.
Jimmie GuilloryWonderful Business I will go back to Johns Automotive if I ever need anything.
Robert DillTurn signals didn’t work properly
Leonicio MorenoOverall pleasant experience
Gonzalo Zapata