Customer Reviews for Maryland Ave Auto Service LLC
(U-Haul Neighborhood Dealer)

456 reviews

817 Maryland Ave   Cumberland, MD 21502
(Off Of I-68)

(301) 722-2578

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(301) 722-2578

817 Maryland Ave
Cumberland, MD 21502
(Off Of I-68)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Employees were really helpful and friendly great company to do business with!!!!

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

This dealer was exceptional! The folks were really nice and helpful and I really appreciated their flexibility because I needed to keep the vehicle for an additional day. Will absolutely use them again and recommend them to other folks.

Jimmy S. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

So very helpful and kind.

james S. 
Rating:
5.0

Customer did not leave a comment.

M Wendy C. 
Rating:
5.0

Awesome mechanic there!

PHILIP B. 
Rating:
5.0

Customer did not leave a comment.

Kristie K. 
Rating:
5.0

Customer did not leave a comment.

Holly W. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

BRAEDEN D. 
Rating:
4.0

I did a self check-in after hours online. It was involved but efficient. Nice to know that after hours drop off can be thorough.

john L. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

I wish they had different size trucks

Mark B. 
Rating:
5.0

The app was not working n we had to call 3 times, the first girl hang up on us without making sure that it was working. We call back n the second lady that noticed that it wasn't working n put it in the system for me. The app needs to be more friendly.

valerie I. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Clete A. 
Rating:
5.0

Very quick and efficient. More excellent service.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Yogesh S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Very professional they made sure the lights where working. They also charged out a fuse to make sure the lights worked. Great customer service. Would recommend to others to rent uhaul from this location.

James W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Lindsay A. 
Rating:
5.0

Clearer process and instructions for after-hours pickup. We had a VERY difficult time getting the keys.

George G. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Personnel very helpful, hooked up the trailer, made sure everything worked. No waiting. Young lady who registered me very helpful and knowledgeable. I used this facility before and will certainly do so in the future. Great experience!

David T. 
Rating:
5.0

Customer service was amazing there. I highly recommend Maryland Auto Service for all your Uhaul needs.

William S. 
Rating:
5.0

Customer did not leave a comment.

Joan H. 
Rating:
5.0

Check in was horrible

BRANDI B. 
Rating:
5.0

Pam was great! Very friendly, professional and a pleasure to do business with.

William S. 
Rating:
5.0

Customer did not leave a comment.

Bobby P. 
Rating:
5.0

Good

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Schadt P. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

The entire process was as perfect as it could be. All staff at the location was extremely helpful and i will definitely use they're services again in the future. Thank-you!

Marleah K. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

freindly staff quick checkout

Robert I. 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Quick and easy, friendly staff! Uhaul.com should fix the website to make return easier though. Several links asked for mileage on a trailer rental which was confusing

Nicholas L. 
Rating:
5.0

Local mechanic shop. The woman helped me out greatly by reserving a 15 foot moving van and tow dolly so I could get my vehicle home to Columbus, OH. On the rental day, the mechanic pulled out the van and hooked up the tow dolly for me. They also allowed me to go back to my hotel and get some things while it sat in the lot. Thank you.

raymond C. 
Rating:
5.0

Nothing that I see everything was quick and fast

rick C. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Mark Raymond Q. 
Rating:
5.0

Always rent from same location, great job

Jeffrey R. 
Rating:
5.0

Great customer service

Helen W. 
Rating:
5.0

They were wonderful and very efficient to work with!!!! I would recommend them to anyone who needed a Uhaul service vehicle. Many thanks to Mr, Grubb and Pam!!!!!!!!

Lisa C. 
Rating:
1.0

Fire every one of the idiots who designed your mobile app! It is not ready for prime time! It took four freaking hours, I say again, hours to finally get the stupid code to access the key to the truck I reserved. It took not one, not two, but three customer service reps to work around that stupid system you conned me into using. First, when calling to advise that the app does not work, I am advised that I have a 5-10 minute wait, but that I can request a call-back without losing my place in the queue, and when I select that option, I am told to expect a call back in 30 to 50 minutes! When I finally did get called back, I was told to hold for a customer service representative and then remained on hold for 50 minutes more! When I finally was connected to the very helpful, but ultimately powerless Kaitlyn, and was coached through using the website, not the mobile app, your website continually crashed, and when it wasn't crashing, your system was crashing. Your supervisors should also be fired for unwillingness to take any initiative at all to assist a customer in distress. The software you use cannot recognize the photo on a duly issued drivers license from the State of Maryland, even though it is the exact same document on file in your system. Finally, my partner called to try to reserve another vehicle at an open location, and THAT representative was able to manually override your idiot app and get us approved. Then, miracle of miracles, the app finally announced that everything was approved and that we were good to go ... except it STILL would not provide the needed code to retrieve the key from the lockbox! Only then, after two and a half hours of telling us she could not provide the code, did Kaitlyn verbally communicate the right code! NEVER AGAIN!!!! I believe I am owed a refund for all the trouble U-Haul has caused me, but do not believe you will ever make good on your false advertisements. So, I will be sure to always tell people to avoid your pathetic mobile app like the plague.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
3.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Everything was perfect! Extremely nice and helpful

Brook O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

SARAH T. 
Rating:
5.0

I had rented from another place 6 mo ago, had horrible experience. Wish I had come here first. This rental location was wonderful and very helpful. If I ever have to rent again, it will always definitely be this place.

JANEL W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLEN III C. 
Rating:
5.0

Great service

FLOYD J. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jayne P. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

JEANNA C. 
Rating:
5.0

Customer did not leave a comment.

DON K. 
Rating:
5.0

Customer did not leave a comment.

BETSY K. 
Rating:
5.0

Easy pickup and return and they took cash which is awesome

MARIA R. 
Rating:
3.0

Customer did not leave a comment.

Connie E. 
Rating:
5.0

Very friendly staff helped with all my needs would definitely recommend to family and friends

DANIEL M. 
Rating:
5.0

The best U haul company in Cumberland, MD. Best service in a friendly atmosphere.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Lydia G. 
Rating:
5.0

No improvement needed. Excellent service.

James N. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

DONALDLEE W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Absolutely no complaints. The folks at Maryland Ave Auto Service provide excellent service. I knew that getting my U-haul truck from them would ensure that I was traveling cross-country in a vehicle that was ready for the long haul.

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

SARAH T. 
Rating:
5.0

Even though the location was very busy with there normal business, they were very friendly, knowledgeable, and were very helpful, beyond what you would expect. Enjoyable experience.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

They were very friendly and helpful.

THOMAS Z. 
Rating:
5.0

The staff was friendly and helpful. She took time to answer my questions, and thoroughly explained everything.

William F. 
Rating:
3.0

Customer did not leave a comment.

Jazzmen W. 
Rating:
5.0

Friendly, courteous and very helpful staff.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Located in poor neighborhood

Philip C. 
Rating:
1.0

the windshield was dirty and the windshield washer fluid was empty. The after hours website was unresponsive and required a lot of human intervention. The entire after hours pickup process took me about two hours. This was not the fault of the location - rather the Uhaul website unresponsiveness was the issue

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

jill D. 
Rating:
5.0

The woman (I didn't get her name) working at the location on 5/18 at 2:30pm was amazing. Very helpful and friendly.

Olen D. 
Rating:
3.0

Did not interact with the return store staff.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Apologies for being late my Mother passed away this morning & had to b there

Tina L. 
Rating:
5.0

Nice people who offer excellent customer service!

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top