Customer Reviews for Marks Garden Shoppe
(U-Haul Neighborhood Dealer)

127 reviews

415 Oxford St   Fort Wayne, IN 46806

(260) 440-7107

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 440-7107

415 Oxford St
Fort Wayne, IN 46806

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was fine I love the place

Michele U. 
Rating:
3.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

Sheila M. 
Rating:
4.0

Your rep was friendly, courteous and expedient. He quickly handled my reservation and prepared the truck prior to our arrival. Excellent customer service.

janice P. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

DIONTE KISQUAN A. 
Rating:
3.0

Don't make us drive 20 miles total and in heavy traffic with a lot of red lights.

HENRY H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

A bit more heads up on the specifics of the remote pick-up process. That said, everything went smoothly.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
3.0

Don't call your customer 3 hours before they are to pick up a truck and change their reservation. I was supposed to get a 26' truck and U-Haul changed it to a 10' but still wants to charge me mileage when obviously it was going to take me more trips with the smaller truck. It was very discouraging and upsetting when moving is already a stressful time. I had to rent a Penske truck as well or I would be still moving. U-Haul also changed my location for pick up and was further away for me. I would honestly say I hope you do pay attention to these surveys and take it seriously and try to make things right with me if that can't happen at least with your future customers because it would be hard for to come back as a customer. Reservation # 10128802 Thank you.

JAY C. 
Rating:
1.0

Customer did not leave a comment.

Myaira W. 
Rating:
5.0

Customer did not leave a comment.

Sagan S. 
Rating:
4.0

Customer did not leave a comment.

Tiffany E. 
Rating:
3.0

Customer did not leave a comment.

Ronny B. 
Rating:
3.0

Customer did not leave a comment.

Ronny B. 
Rating:
3.0

The man that took care of us failed to do his job correctly in his "estimate" of total cost. When I called back to ask how much cost for another day rental his response was the same as the day before. When I turned it back in the milage I was charged triple THE AMOUNT than I expected. IF he Had he did his job correctly in the estimation process I WOULD HAVE NOT GOT IT FOR THE 2ND DAY. It is quite disappointing and very careless act of my overpayment due to your employee job lazyness.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

MIKE G. 
Rating:
4.0

The personnel were polite, efficient and friendly. Great place!

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

kim A. 
Rating:
5.0

U started out being nice n helpful to my brother. He rented a covered trailer n u were not understanding about him being late returning it. When we move ourselves in the next 30 days we will go to a U- hale we will go too the one on McKinney Ave n Lafayette St. Will not rent from U.

MARY G. 
Rating:
4.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

COLENA L. 
Rating:
5.0

Nothing

Tianna G. 
Rating:
5.0

Nothing at all

Marcella J. 
Rating:
5.0

Customer did not leave a comment.

Mollie N. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kasey D. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Traver J. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Just had an overall bad experience across the board with U-Haul. My reservation got switched around 2 times and I had to pickup way farther than my original reservation. Then, once I got it, they cancelled the extra 2 days I had booked so I had to call and get it figured out. Then, one of the cables on the U-Haul was broken from the previous customer so I had to deal with that. Just overall the worst experience I've ever had with U-Haul and no discount or anything. Waited on the phone for hours trying to talk to an actual human.

Zach A. 
Rating:
5.0

couldn't add anything to improve service

Ernie K. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
4.0

Customer did not leave a comment.

Darion T. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Laddan A. 
Rating:
2.0

Was very difficult navigating the truck and line-haul trailer in such a confined space.

William E. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
1.0

Customer did not leave a comment.

Rebecca R. 
Rating:
4.0

Marks Garden Center is saturated with nice people willing to go the extra mile! It is so refreshing in this world of anti-customer service. Thanks Jay!

Bruce D. 
Rating:
5.0

Nothing. Very smooth transaction. Thank you!

Ann W. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Throw pillows =D

DOUGLAS S. 
Rating:
3.0

It was hard to get the cab of the uhaul. I would recommend a lower step.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

HANS N. 
Rating:
4.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

Everything was great, the couple working here were pleasant, professional and informative. Very awesome experience!!

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
3.0

Customer did not leave a comment.

DWAIN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Great people!

NATHANIEL K. 
Rating:
5.0

Great service.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

Brittany E. 
Rating:
5.0

I had no problems at all

KAREN L. 
Rating:
5.0

THE ATTIC PORTION OF THE TRUCK WAS DIRTY.

DANIEL L. 
Rating:
4.0

I didn't realize that the truck would be on a side street and not on-property. Might need to mention that next time, but otherwise, things went well during pickup.

Michael H. 
Rating:
5.0

Super nice guy, drop off took about 2 minutes. When I move in a year I'll probably use this location to pick up a trailer.

Arianna B. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
2.0

Only thing bad about the experience is using the app have access to my information to someone overseas and I believe they used my credit card fraudulently.

Trent B. 
Rating:
5.0

The process was simple and easy. Even though we chose the online check-in option, they are very friendly and willing to help.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

KARL K. 
Rating:
1.0

Customer did not leave a comment.

Eric J. 
Rating:
3.0

Customer did not leave a comment.

JULIAN C. 
Rating:
5.0

they went above and beyond, best dealer in Indiana for sure.

BRIAN S. 
Rating:
4.0

Customer did not leave a comment.

ERIN F. 
Rating:
1.0

Customer did not leave a comment.

Sidney B. 
Rating:
3.0

we rented the uhaul for 48 hours, but kept it only 24 hours. we received no offer of refund for the time that we did not use the vehicle.

JEFFREY H. 
Rating:
4.0

Very helpful gentleman at this location.

RUSSELL A. 
Rating:
1.0

The wheel almost fell of the Uhaul because there were only two untightened lug nuts on the wheel. I almost died and everyone's response was an acute lack of enthusiasm followed by sorry.

IVAN B. 
Rating:
4.0

The truck itself had driving issues. It shook violently when it was accelerated above 40 mph. Its almost like the transmission is about to go out. I highly suggest this gets checked, esp with this bad weather.

DIONA G. 
Rating:
2.0

Very nice people.

James H. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The online people need to be better on there reservations i reserved a 20 ft truck only to get a 15 ft making my packing the truck and making my moving more difficult they it had to be. And the Uhaul truck need to be services drove real sluggish.

Ta'Kisha W. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

I originally was scheduled with Dealz Unlimited down the street from this location. They were supposed to be open at 9 am which was the time I wanted to pickup the truck. We waited and tried to call the location. They did not pickup and the 1 800 uhaul number had a long wait time so I didn't want to wait. We wanted to get out move started. Went down the street to this location and she was extremely friendly and knowledgeable! Helped us right away and had everything we needed. They have been a pillar of the community for a long time with their business. I got a sleepy phone call at 11 am from the original location asking why I called.... avoid Dealz and frequent Marks!

Andrew B. 
Rating:
5.0

Really you hit it out of the park. It was perfect!

Mike J. 
Rating:
5.0

This is the best rental experience I've had at any Uhaul rental.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Tierra C. 
Rating:
2.0

They did not have the equipment I reserved with the truck. They didn't know how to physical distance and they didn't wear masks.

Charlene E. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

No improvements needed..

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Sal S. 
Rating:
5.0

Jimi and Jen are wonderful!!!

Jama B. 
Rating:
3.0

Customer did not leave a comment.

Nicole K. 
Rating:
4.0

Good price, great service! Extremely satisfied with product, how it functioned and the quick easy business.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Everything went great. Jimi is knowledgeable and very friendly. I would definitely recommend renting from Marks'!

Jama B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Simon U. 
Rating:
5.0

Great customer service

Erica P. 
Rating:
5.0

Some of the best people I've ever worked with..... Awesome Experience.....It don't get any better.... Your Lucky to have them represent U Haul......

Stephen B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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