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Gina B
Customer Reviews for Alchemy Truck Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location itself is fine (other than potholes/bumps), but it took over 45 minutes each time (pickup & return) trying to navigate the website because data connection is so poor there (tried with two different phones).
Melissa LLocation was fine. The online check in and out process was the worst thing I have experienced in a long time. I was thinking that process would be quick since its on the app but it took 20 minutes each time. Also why did I have to fill out all my contact information again even though that information was already in the app? Terrible experience with the app.
Josh BGood customer service very good people at this location
YOSSI CThe uhaul lady was so nice and helpful. She treated me and my girlfriend like family.
Ross MGreat experience love staff, very good and helppful. I would recommend them for all your rentel needs. Fast and easy to rent from. Clean!! White Bluff TN
TREVOR NJust little hard to pick up if bad cell service as their wifi is patchy there. We had a hard time figuring out the pickup and drop off process but I guess if we need to do it next time we know. We took pictures but it was of things that weren't asked as we already dropped in the keys to the box on Sunday. But we did what we could. I think just tell people to please watch the video as it is helpful. :) we just watched it after. The guys at the shop was nice to help us out so that was good at pickup. They were just closed when we dropped it off.
Roberto LExcellent customer service!
Larry SDrop off was easy
David MGreat place very helpful and friendly people!!
Frank F