This facility was very helpful knowledgeable and pleasing to work with I will be returning thank you for your help
david j
Customer Reviews for Marion Oaks Storage Facility
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect!
emelin aEverything was fine I wiy recommend U haul to my friends.
adolfo yThis really has less to do with the location than it was with my experience. It's safe to say it was one of if not the most frustrating experiences I've ever had with a company and I'll probably never use Uhaual again or if I do I'll NEVER use the self service. I arrived at the location at 6pm and started the self service pick up. My wife had dropped me off, granted it was raining but I didn't think it would take very long. It was also my first time ever using the after hours pickup. The app could not pick up my location, I had all the permissions needed and the Uhaul app was update date but nothing, an after about 30 mins of trying I had to call customer service. During the call my phone died since I had just gotten off of work and luckily I messaged my wife to pick me up before it did. I charged my phone and attempted again but I was locked out of my account so I had to call customer service again. Finally they unlocked my account and I was able to proceed so she hung up. But then I couldn't scan the back of my license and it was going on 8pm. My pick up was for 6pm and my kids where in the car with my wife and I so had to take them home. On my way home I had to give customer service another call. She told me I was locked out of my account again unlocked it and told me I had be at the location for the upload of my ID to work. She stayed on the phone with me until I got back to the location and tried to walk me through scanning the back of my ID again. I got locked out of my account for the 3 time just when she told me to use a web browser instead of the app. Finally after over 2 hrs I was able to pick up my uhaul. The Uhaul was in okay condition but it made noises the entire time driving and I'd recommend a mechanic look at it because it didn't seem like it was running as it should be. Overall I've never had an experience like this before and I don't think I'll ever use a Uhaul again. I will say one thing all the customer service agent's I spoke to were wonderful and very understanding considering how angry I was at the time.
Elijah BFor the location, it is what it is. Friendly staff, old tired truck, bad front end, poor braking in rain. However if I had to, would rent there again, BUT would check truck FIRST. Also check in miles were 200 + over actual ! Glad I caught it.
Steven SThe truck was clean but the drivers door would not close completely and while I was driving in the pouring rain I got soaked from the rain coming in the door and running down the seatbelt and soaking my shirt and lap!!! terrible experience for very basic expectation of staying dry while INSIDE the truck!
Frederick WAlways can count on service at this location.
Karen KFriendly staff, got me checked in quick, and checked out just as fast, recommend this place
Victor LThis location has poor service and it took over an hour to complete the process then same thing when dropping off. Did this 2 days ago and had to rent again. The app is trash and the process takes so long it cuts into your time. Currently sitting on hold waiting for a 24/7 share rep to help as it says error. The better not charge me as I'm sitting in this truck waiting. It is not convenient!!! Then at one point it said 230 miles. I went up the road
Melissa SEverything went well, the employees were very helpful and courteous.
Ralph GVery pleasant experience working with the staff at Marion oaks U-Haul in storage. This is not just a drop off site. It seems full service and they do have gated storage. They are located less than 15 minutes from the on top of the world development. I don't foresee needing to rent a U-Haul again, however if I do this is where I'm going.
ROBERT DPrimeramente gracias a la compañía y puede que se lo recomiende a otras persona.cometario que quiero agregar ayer rente el camión y un solo viaje ice la mudanza así que deje el camión el mismo día y hoy entregue las llaves gracias por el servicio
David EThe rep was wonderful. She answered questions and was even able to change our truck!
John WVery pleasant people to deal with.
Frank DGreat place to rent a vehicle. Friendly, knowledgeable people.
James DAbsolutely nothing. Person very knowledgeable and out going
Barbara BGreat people a that store
Jose GLove this location and the staff. They're so friendly and helpful not to mention they can make you laugh. It sure was nice using them during our stressful move. We will definitely recommend to anyone who's in need.
giovanni nThe best location I have ever rented, professional, polite, helpful. I strongly recommend it.
Ramon CGreat experience.
JUAN PLower your $.99 a mile to $.79 a mile like some other u-hauls
Jack SVery satisfied, no hassle,
Lynn GGreat
ronald pNo Comment..!
carol zThere was no A/C in the vehicle. Lots of rattling and shaking. Poor shocks it was a very bumpy ride.
Cheryann CNothing the service was great
olahshina wTruck was old and run downed. Wasn’t clean at all, full of dog hair, a/c didn’t work (intermittent - most of the time it wasn’t), only worked the first 15 minutes of the ride. Transmission was get stuck at 2nd and 3rd gear to waste a lot of extra fuel getting to speed where it would change (on empty load, a little worst with a load). Lots of extra noise. Not acceptable for charging per mile rates. Next time for sure go to Home Depot with flat rates and new trucks (learned about this after the fact). Very sad.
Joseph LAlways friendly and helpful. I will miss my former storage at Mt. Pocono Self Storage, but I feel our new place will be just as rewarding.
Roberto GEverything was beautiful and the person was great she made my granddaughter day so thank you so much
Patricia Gbigger parking lot
BERNARD MEverything was just fine
Robert BNeed more storage rooms, other wise everything is just perfect 🥰
Pedro AThe receptionist was very friendly, it was a good service, but in the cabin of the truck there was a lot of dog hair.
Mario BExcellent service!!!
Shawn RThe employee at check-in was very nice and helpful. She was great to work with.
Carol BFriendly service and easy to operate vehicle at a great value!
John Zkeep doing what you are doing
David STruck was dirty. The a/c and the cruise control didn’t work. The service of the personnel was excellent.
Edwin VAmazing customer service from the beginning to the end. Great location. I’m only getting my trucks from this location.
Annie BAngie was very helpful with the truck rental. She was also helpful on information on my bill.
Tim DThe lady on duty early in the morning check in and check out was very helpful 👍
Carlos HStaff were rude and inconsiderate. Truck was dirty (frankly disgusting), leaked when it rained, had constant problems with truck and check in app didn’t work properly - thank goodness office was open at that time. Just an awful experience and will not use U-Haul again.
Michael RKeep up the good service.
geri sWill never use uhaul again. Will be calling customer service today for full refund. Worst experience ever and will never use if uhaul does not comp and make this right.
Kasey NThank you Angelique.
Omar MMarion oaks location is very friendly staff are great would use them again.
Edward BGood truck. I am a musician, and the small box truck with the ramp made the equipment move in and set up much easier and quicker ! I'll be renting again in the near future.
Bernard OAngelique was very nice
RICHARD LGreat service
BRIAN PFor each person who works there be on the same page!! There was confusion at the drop off but it all worked out ok.
Gary WService is excellent and so is the staff..trucks are always clean and ready to go..highly recommend this uhaul location
scott w