Customer Reviews for Marina U Store
(U-Haul Neighborhood Dealer)

248 reviews

475 Reservation Rd   Marina, CA 93933

(831) 718-9606

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–1 pm
Special Operating Hours
  • 3/19/2024: Closed

Services at this Location:

Contact Us

(831) 718-9606

475 Reservation Rd
Marina, CA 93933

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–1 pm
Special Operating Hours
  • 3/19/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sylvia P. 
Rating:
5.0

Customer did not leave a comment.

Elbert C. 
Rating:
5.0

Have more type of trucks maybe

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

The staff-Marie is very pleasant and helpful.

Marlo M. 
Rating:
5.0

Thank you Marie for all your help and connecting with moving help, greatly appreciate your service and will be back next time I need to move!

Kathleen A. 
Rating:
5.0

A very good experience,affordable & convenient.. Good People

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

Judith E. 
Rating:
5.0

You already cover it all. Keep on smile and served with care.

Jerry A. 
Rating:
5.0

Marie was great, we even had a few laughs about life. Super convenient location.

ROLAND B. 
Rating:
1.0

Front Desk Receptionist Marie very rude. Not customer friendly whatsoever.. U- Haul Van had warning light on. Indicating tire pressure was low, which caused concern for me. Marie replied “It's ok don't worry about it”. Last but not least Marie stated I would receive a email for my receipt. I responded thank-you. I sat outside several minutes waiting for it to come through. Marie never sent it. I then went in to let her know there was no email sent, but my checking account alerted me of the transaction. In case Marie would try to adjust the final payment owed. My honest opinion is Marie is in the wrong field of work. She doesn't like her job , and keeping her greeeting customers and working with customers will cause more bad reviews for the Marina Reservation Location. A lot of people don't take the time out to respond to reviews, but i do. Respectfully Sharon Peet.

SHARON P. 
Rating:
5.0

Everytime we've had to use this location they were available and also allowed us to extend our time. Carmen and Vanessa have great customer service. Thanks for always being so flexible with us.

Jessica D. 
Rating:
5.0

Marie was very professional and provided excellent customer service. The only drawback to this location is the limited availability of vehicles.

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

Kristi G. 
Rating:
5.0

Nothing. The service was Top Tier.

Rafael D. 
Rating:
5.0

Customer did not leave a comment.

Ramiro C. 
Rating:
5.0

Great customer service, but no digital pickup. My reservation was for 9:30 for digital pickup but the shop doesn't open until ten.

Courtney N. 
Rating:
5.0

Polite staff, superb service and, quick process. Our family was very appreciative. Thank you.

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

Raylyn M. 
Rating:
5.0

Thank you very much Marie!

Raquel Z. 
Rating:
5.0

Customer did not leave a comment.

Ali K. 
Rating:
5.0

The lady at the Reservation Rd. Marina CA location was so helpful and made our rental experience great! 2/15 10:00-2:00

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Katrice S. 
Rating:
5.0

Stay the same

Don B. 
Rating:
5.0

Marie was super. Kind, friendly, cheerful, and helpful. 10 out of 10 :-)

John W. 
Rating:
5.0

Customer service representative was excellent and helpful

Christina E. 
Rating:
5.0

Great customer service.

Catalina H. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

Marie was Fantastic that there is nothing that can be improved.

Mark M. 
Rating:
5.0

Lady at the front was super nice and helpful. No hassle and got me set up nicely. (Sorry I forgot her name unfortunately)

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Diego W. 
Rating:
5.0

All good!

Andrew L. 
Rating:
5.0

Marie is personable and very efficient. She is amazing at all she does in the business. It is clear she cares about customer service.

Lynn B. 
Rating:
5.0

Marie was great. She gave me a courtesy call for pickup and stayed 30 min late on a Saturday so I could drop off the truck without paying for another day. She went above and beyond.

Sarah R. 
Rating:
5.0

The staff was efficient and sweet.

Susan H. 
Rating:
3.0

Front desk was very friendly and super easy to talk to!

Cindy A. 
Rating:
4.0

Customer did not leave a comment.

Florence C. 
Rating:
5.0

I think the only way to improve the customer experience is to have more trucks. I know it's a small location but one or two more trucks would be nice. The lady that help me at the front desk named Marie was very helpful.

Kenneth M. 
Rating:
5.0

I don't know if you can do anything to improve your customer service. The lady that was working at the counter named Maria was very professional and on the ball. Thank you U-Haul for an excellent experience. And thanks to Maria for making it easy.

Kenneth M. 
Rating:
4.0

Easy. Quick friendly

Ana R. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Outstanding customer service from employee.

CHARLES G. 
Rating:
5.0

Very friendly staff

KATELYN K. 
Rating:
2.0

I could not keep uhaul as long as i wanted. They close at 4 pm and no night drop. I spent 123$ for a truck for four hours. I was disappointed in this

john S. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Nothing really. Marie was thorough and fantastic! If I ever need U-Haul again I will definitely go back to her. I will tell others about Marie's knowledge, professionalism and her ability to thoroughly communicate with her customers. She must be commended for a job very well done😊. I'm a happy customer.

Loren D. 
Rating:
4.0

Customer did not leave a comment.

Krystal S. 
Rating:
5.0

I've rented from this location before and received the exact same service, EXCELLENT! I have no complaints, only compliments for Ms. Marie. She's wonderful and really cares about her customers. Great personality and knows her stiff

ERIKA D. 
Rating:
5.0

Nothing at all. Please keep Ms. Marie there. She is THE BEST! Kindest and most helpful person you can ask for.

Erika D. 
Rating:
5.0

No improvement needed. The representative at the desk was awesome. She was very kind, helpful and friendly. I hope she's there when I make a reservation again.

Erika D. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The woman at the desk at 2:00pm 10/30 made the whole process friendly yet expedient.

Blake V. 
Rating:
5.0

I have utilized uhaul and this storage company before. Marie so great so professional and caring. It made it all so easy. 5 stars and I will recommend her and you

JANA Y. 
Rating:
5.0

Great service! Very helpful.

ANDREA F. 
Rating:
5.0

Nothing I can think of at this time. "Marie" and everyone else I had contact with went the extra mile to accommodate my needs, including making multiple changes for me. Highly recommended!

Lenard H. 
Rating:
5.0

Marie at the store was incredible - I had to extend by a day, and they made pick up and return so easy. She is very professional, and super nice. I was lucky enough to get a virtually brand new van so I would say don't change a thing.

SCOTT M. 
Rating:
5.0

Marie was great!

AMBER E. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Nice and friendly staff.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK B. 
Rating:
5.0

Excellent customer service!

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

The manager was exceptionally nice; great service.

Roderick S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Very friendly front desk representative. Great experience.

Elesha L. 
Rating:
5.0

Customer did not leave a comment.

Gurtej S. 
Rating:
5.0

Customer did not leave a comment.

Finn H. 
Rating:
5.0

I really can't think of anything. Maria was very helpful, made sure that everything was clear and made the rental a pleasure.

James G. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
4.0

Have more trucks available and later closing times

Erie C. 
Rating:
1.0

The fuel was not correctly recorded on paper . I noticed it late . I was charged 10$ extra.

Navid S. 
Rating:
5.0

Maria was amazing! Give her a raise!

Holly N. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
5.0

Customer did not leave a comment.

Dung Van H. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

The staff were excellent, helpful, courteous, professional.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Saulo C. 
Rating:
5.0

Maria was a pleasure to work with

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

The lady at the Marina U-Store gave us excellent customer service. She was pleasant, knowledgeable and very helpful. The only thing to improve would be the U-Haul website. Not user friendly.

Sheila R. 
Rating:
5.0

Marie is INCREDIBLE! she is fast efficient and professional

Shaina Lee S. 
Rating:
5.0

No improvement is necessary ! Marie is absolutely the best, most personable and proficient person to work with! It's always a pleasure thank you so much !

Antoinette T. 
Rating:
5.0

just a perfect location for pick up and drop off for us moving our son into his condo at cal state Monterey.

William B. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
4.0

Website said that the location had an dolly. When we went to pick up the truck and the dolly the location said they did not have one. Not the location fault. Wish uhaul website actually had what locations have and what they don't have to prevent issues like this.

angelia T. 
Rating:
5.0

Customer did not leave a comment.

Maria Clariza V. 
Rating:
4.0

The prior renter left food in the cab section. It would be nice if it had been removed.

Erica B. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Oleg K. 
Rating:
5.0

N/A

VALERIE P. 
Rating:
5.0

Clare is an amazing employee, she made my experience fenominal! Excellent service!!!

Matthew H. 
Rating:
1.0

The lady in the office was very rude and had an attitude when we picked and dropped off when she asked for the key to the truck to check the gas i gave her the key and causally told her the truck was unlocked she then shoved the key in my face and said i need to check the gas very rude and disrespectful.

alexander P. 
Rating:
4.0

Customer did not leave a comment.

daniel W. 
Rating:
5.0

Customer did not leave a comment.

Betty R. 
Rating:
5.0

Customer did not leave a comment.

judith S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top