Customer Reviews for Maricopa Groves Self Storage LLC
(U-Haul Neighborhood Dealer)

1,255 reviews

20125 N John Wayne Pkwy   Maricopa, AZ 85139
(Between Edison Rd and Hathaway, Across from Fast and Friendly Car Wash)

(520) 582-0472

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 12 pm–3:30 pm

Services at this Location:

Contact Us

(520) 582-0472

20125 N John Wayne Pkwy
Maricopa, AZ 85139
(Between Edison Rd and Hathaway, Across from Fast and Friendly Car Wash)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 12 pm–3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Eron Rosemond 
Rating:
5.0

Customer did not leave a comment.

Phillip Guerrero 
Rating:
4.0

Customer did not leave a comment.

ANTHONY CASTILLO 
Rating:
5.0

Customer did not leave a comment.

Tyrone Wilson 
Rating:
5.0

Very helpful and courteous and fast.

Marian Paas 
Rating:
5.0

Customer did not leave a comment.

James Ceasar 
Rating:
5.0

Thank you to the ladies that helped me out wonderful ladies

tammie cruz 
Rating:
5.0

Customer did not leave a comment.

tim carr 
Rating:
4.0

Not on them but on the reservation system. The app offered 24/7 rental access. That did not work for this location. Even though I’d already uploaded my driver’s license, I had to show it again. Did not give an option for a second driver on the app so had to do that in the office.

Juliette Urbano 
Rating:
5.0

Customer did not leave a comment.

DEMONE SHAH 
Rating:
5.0

The gentleman working at this location was very pleasant and accommodating.

Susan Thomas 
Rating:
5.0

Customer did not leave a comment.

Amanda Soliz 
Rating:
4.0

Customer did not leave a comment.

Yvonne John 
Rating:
5.0

No u guys are great Iam so for any mishap I may have caused

avery wilks 
Rating:
1.0

Make sure this location does overcharge you by double for your reservation. Also vehicle was not clean when I picked it up

Shannon Klopp 
Rating:
5.0

Originally I reserved the truck at a different location, with an earlier pick up time 8:30am. I had movers scheduled to start at that time. Morning of pick up, I was notified to pick truck up at new location, which did not open until 9am! I had to pay an extra hours to the movers!! Both locations told me that, Corporate office has a tendency to change locations!! Not a good way to do business. Customers should pick up equipment at location the reservation is set. Customer knows more than Corporate does! Kris R

KRIS RICE 
Rating:
5.0

Customer did not leave a comment.

Pamela Norris 
Rating:
5.0

Great experience

Areece Pollard 
Rating:
5.0

Customer did not leave a comment.

Tom Thurbee 
Rating:
5.0

Customer did not leave a comment.

Gwynetta Stevens 
Rating:
5.0

Good customer service

Yvonne Thompson 
Rating:
5.0

Customer did not leave a comment.

Hosea Powon 
Rating:
5.0

Customer did not leave a comment.

Qiana Holmes 
Rating:
2.0

The assistant manager was so rude upon returning the truck!! I would never recommend this location, and sad part was a I had the largest storage here for two years so have a lot of business to this location. I would tell everyone go elsewhere

Tavo Toledo 
Rating:
5.0

The team at this location was very nice,, friendly, professional, and took care of about my needs. Thank you. Long as I live in Maricopa, this will be my go to U-Haul location. Merry Christmas and have a Blessed New Year!! Me

Gwynetta Stevens 
Rating:
5.0

Nothing! Check-out and check-in were great! This is the first time EVER that I've received a truck full, which is much easier to return!!

Larry Schwarberg 
Rating:
5.0

Workers were very friendly and helpful. It went really smooth and van was great. Thanks to everyone

robert vandermark 
Rating:
5.0

Great customer service! Reliable and efficient truck and equipment. Smooth return. Hot stuff

JUSTIN STRAQUADINE 
Rating:
4.0

Customer did not leave a comment.

Bishop Lister 
Rating:
5.0

Customer did not leave a comment.

April Squire 
Rating:
5.0

Nothing. It was a very easy, smooth process. A+ 😁

Jon Fortner 
Rating:
3.0

The final pick up location was fine. The truck was good and it was an easy transaction. However, when I went to pick up my truck at the original location I was told it would not be there. Even though it stated guaranteed rental or $50 back. That didn’t seem to be the case.

Nick Frauman 
Rating:
5.0

Customer did not leave a comment.

Adaline Lopez 
Rating:
4.0

Customer did not leave a comment.

Lerrin Smith 
Rating:
5.0

Customer did not leave a comment.

David French 
Rating:
5.0

Very bad toxic smell in Van Windows down entire time eyes watering bad taste in mouth . Very bad rental truck

Dean Stevens 
Rating:
5.0

Customer did not leave a comment.

Greg Mclaughlin 
Rating:
4.0

Customer did not leave a comment.

RICK Stacy MADER 
Rating:
5.0

Customer did not leave a comment.

Komkrit PraphaPhatana 
Rating:
5.0

The Lady we rented truck from was super nice and very helpful. The truck worked out very well for our needs.

Maltie smeh 
Rating:
5.0

Customer did not leave a comment.

Vincent Kinsey 
Rating:
5.0

You guys are great, always friendly and professional.

Taner Mansur 
Rating:
5.0

For me! Your customer service is just out standing, and that's every time I need your service. Your staff is efficient, friendly and professional. Grateful to have them in our area

CARMEN GILLINGHAM 
Rating:
5.0

The person I spoke was very customer.service oriented personable and overall a pleasure to be around she was also very kind.

John Alvarez 
Rating:
5.0

Customer did not leave a comment.

Deidre Clements 
Rating:
4.0

The truck looked partially clean but you could tell the last person went through mud in it. Overall it was expectable for a low cost budget company who puts little effort into customer service.

Ashli Madysen 
Rating:
5.0

Super friendly staff, would definitely recommend! ^_^

Taner Mansur 
Rating:
5.0

Nothing - great service.

Ron Acosta 
Rating:
5.0

Customer did not leave a comment.

Phillip Harris 
Rating:
5.0

Everything is good

Maria Vega 
Rating:
5.0

Everything was good

Jillian Phillips 
Rating:
5.0

Customer did not leave a comment.

Mauricio Racines 
Rating:
5.0

The Team there were great. I had made a last minute request to rent a truck and they were able to set me up with the very truck that fit my needs. I was in the office and on the road with a clean and well maintained truck with no complications. Thank you very much. KEN

Kenneth Bell 
Rating:
5.0

Great staff, great vehicle easy pick up and drop off. This location will be the only one I use

Randi Heckadon 
Rating:
5.0

can’t ask for anything more , friendly staff excellent customer support , keep doing what u guys doing…

Ruel Abutian 
Rating:
4.0

Customer did not leave a comment.

Christopher chavez 
Rating:
5.0

Customer did not leave a comment.

Lenore Hills 
Rating:
5.0

Friendly and efficient! These guys were great 👍

John Curtis 
Rating:
5.0

Customer did not leave a comment.

Kevin Cannon 
Rating:
5.0

Customer did not leave a comment.

Ruby Gilchrist 
Rating:
5.0

The location was great but the verification process sucked. It would have been nice to be told beforehand that 3 pieces of verification are needed for people out of state.

Heather Andrews 
Rating:
5.0

Keep up the good work, I will always rent from here.

Dave Giannino 
Rating:
5.0

Excellent service

Paulette Kiracofe 
Rating:
4.0

Customer did not leave a comment.

Ebenezer Ofori 
Rating:
4.0

Customer did not leave a comment.

Suhail Hidalgo Salas 
Rating:
5.0

Warm welcome. Wonderful customer service..caring of my needs.I give them 5+ stars.

Michelle Hairston 
Rating:
5.0

Customer did not leave a comment.

DEBRA JOHNSON 
Rating:
5.0

Daryl and Mara were amazing very professional. Absolutely will recommend

John Iring 
Rating:
5.0

Customer did not leave a comment.

Mabior Ayuen 
Rating:
5.0

Everything was great!

Lynne Yost 
Rating:
1.0

Be honest about the fuel and mileage that’s on the truck. I was charged an extra $100 plus because it wasn’t correct. I took a picture of the dash before I drove off just in case but me trusting your company’s integrity did my self a disservice. Other than that, everything else was good.

Jeffrey Brown 
Rating:
5.0

Everything was great. The service was excellent, and Glenn was very helpful. The truck was immaculate, both the cab and the back of the truck. The AC worked great. A+ experience. Highly recommend this U Haul location.

Barbara Blackburn 
Rating:
5.0

Customer did not leave a comment.

tavethia hughes 
Rating:
5.0

Rental truck was just the right size for the move.

Rodney A Gumbs Sr 
Rating:
5.0

Customer did not leave a comment.

Jennifer Canziani 
Rating:
5.0

Customer did not leave a comment.

CHAD N. GENGELBACH 
Rating:
5.0

We asked to extend our truck rental through the customer service line to find out that they never did it. When it was returned back to the original sure we were told that it was late $$$. The email confirmation was on my phone but not in their system 😫. That was lovely and caused all kinds of up changes but the office was kind enough to extend their courtesy and fix it for us. Goes to show you that you should always call the CS line a few times to get the best 2 out of 3 answers. Kudos to the actual site manager that we rented from!

lori marsik 
Rating:
5.0

This location was awesome, but I'm disappointed the location on the SR238 I had originally reserved a truck from never answered the phone nor was anyone in the office when I went to pick it up. Thankfully these folks had what I needed available and the transaction went smoothly.

ALAN ANDERSON 
Rating:
5.0

Great! Customer Service.

LaKeesha Jones 
Rating:
5.0

Customer did not leave a comment.

Sally Feinen 
Rating:
1.0

The low score is for the hassle of U-Haul Corporate planners switching up equipment on me. Stop switching equipment on your customers!

Lee Stapley 
Rating:
5.0

Both the manager and representative were very friendly and helpful.

Marita Martin-Turnage 
Rating:
1.0

Gas tank stated 46 miles to E upon start up. Had to immediately fuel. Also was never notified that the dolly that we requested was not fulfilled which halted or moving plans. The app in order for mobile pick up is difficult to use. Constantly has to be reloaded and refreshed to operate correctly. I couldn’t even get it right on my own phone. Needed my girlfriend to download the app to pickup and return the truck.

Ray Cintron 
Rating:
5.0

no improvements foreseen. very helpful, courtesy , knowledgeable and security applied in obtaining a unit.

Cyntheia Fischer 
Rating:
4.0

Customer did not leave a comment.

renae schwichtenberg 
Rating:
5.0

Customer did not leave a comment.

Cheryl Purvis 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

omarr smith 
Rating:
5.0

Coffee or tea.

Brian Haywood 
Rating:
5.0

Customer did not leave a comment.

Clayton Hedgepath 
Rating:
5.0

Customer did not leave a comment.

Michael Satterlee 
Rating:
5.0

I would say - excellent service and attitude 👍

Dag Zenotti 
Rating:
5.0

The customer service was great thanks!

Rodney January 
Rating:
5.0

Customer did not leave a comment.

Joseph Bonet 
Rating:
5.0

Customer did not leave a comment.

Amber Boyd 
Rating:
5.0

Great staff there . Very helpful and friendly

David Jones 
Rating:
5.0

Customer did not leave a comment.

Janet Giambrone 
Rating:
3.0

Customer did not leave a comment.

Jesse Sales 
Rating:
5.0

Thanks for making it possible to get our truck fixed for a week and everything was exactly as told when we rented. Much better than before, keep up the good work.

dave roling 
Rating:
5.0

Not a thing

Patricia Nelson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top