Customer Reviews for Marcs Transmission
(U-Haul Neighborhood Dealer)

119 reviews

453 Broadway   Port Ewen, NY 12466
(Rt 9w-N)

(845) 331-1147

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 331-1147

453 Broadway
Port Ewen, NY 12466
(Rt 9w-N)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My favorite place to rent a uhaul. Fast and friendly service.

MARIA PHILIPPIS 
Rating:
4.0

Went well and had a quick set up of equipment.

Nathaniel Terpening 
Rating:
4.0

Customer did not leave a comment.

Matthew Turner 
Rating:
5.0

Marcs is always my first choice. Always great service and professionalism

Anthony Sills 
Rating:
5.0

Customer did not leave a comment.

Charles dutcher 
Rating:
5.0

Awesome last minute service. Fast, friendly. Excellent location. Easy in, easy out, easy retu.

al odoardi 
Rating:
5.0

Customer did not leave a comment.

Anthony Kalimeras 
Rating:
5.0

The operator was friendly, very helpful, and gave me some really good advice. He made the experience a lot less stressful than I was expecting. The truck was new, clean, and ran exceptionally well. That made the 450-mile trip much easier for me. However, I was not happy with the online rental interface and experience. U-Haul needs to make it much easier to see what vehicles are available, estimate what milage is included in one-way rentals (without committing) and *most importantly* make it *easy* to choose the best return site for the customer. Despite my repeated requests to schedule the return site that would allow me to walk to the rental car location I needed to get to, U-Haul scheduled a return location that was miles away on a different highway. Then, U-Haul wanted to charge me a fee to switch to the return location that I had requested from the beginning. Poor corporate customer service!

Robert Pfeiffer 
Rating:
5.0

Customer did not leave a comment.

brian jones 
Rating:
4.0

Customer did not leave a comment.

Don Towsky 
Rating:
3.0

Parking area was not well laid out and was confusing as to where they wanted the truck to be parked

Lucas Babirad 
Rating:
1.0

Customer did not leave a comment.

Roman Osherov 
Rating:
5.0

Marc is always professional and accommodating Rented there many times

Anthony Sills 
Rating:
3.0

Customer did not leave a comment.

Daniel Langlitz 
Rating:
4.0

Customer did not leave a comment.

Elissa Weinzimmer 
Rating:
3.0

Customer did not leave a comment.

STEVEN HAMILTON 
Rating:
2.0

We received no documentation when we returned the vehicle, and I had to contact Uhaul directly after 2 days , so they could note the account that it was returned.

Kevin Soura 
Rating:
5.0

Customer did not leave a comment.

Michael Ham 
Rating:
5.0

Marc is always great to work with.

Anthony Sills 
Rating:
5.0

Simple, easy drop-off.

Michael Santoro 
Rating:
4.0

Customer did not leave a comment.

David Brown 
Rating:
5.0

Friendly and helpful during the drop off. A+++

Michael Comerford 
Rating:
4.0

Reduce walking car to truck to key drop

Scott Boughton 
Rating:
5.0

Marc was super friendly and helpful. A+ all the way!

Matthew White 
Rating:
3.0

Customer did not leave a comment.

Edward Blascak 
Rating:
3.0

Customer did not leave a comment.

Mark Lettieri 
Rating:
5.0

Marc was very helpful

Dal LAMAGNA 
Rating:
1.0

All the outlets to charge GPS did not work I had to purchasePortable chargers in order to sit there and use the GPS all the way to our destination the windshield wiper blades were halfway off the left front brake was heating up and it was almost impossible to keep the truck on the road because it was pulling so bad

Lillian Arceri 
Rating:
5.0

Customer did not leave a comment.

Joe BAGANZ 
Rating:
5.0

Marc was great, cheers!

Payton Curtis 
Rating:
5.0

Marc was super accommodating!

Kenneth Nugent 
Rating:
5.0

Marc did a terrific job ensuring that I had exactly what I needed. The equipment was in great shape (one trailer tire needed air but I caught it and took care of that), and everything went very smoothly. Thank you.

Ray Vanwagner 
Rating:
3.0

Customer did not leave a comment.

Joseph Esch 
Rating:
4.0

Customer did not leave a comment.

Adrienne MillerKubicz 
Rating:
5.0

Customer did not leave a comment.

RICHARD PAUL DEXTER JR 
Rating:
5.0

Customer did not leave a comment.

KELLYA MATHIS 
Rating:
5.0

Customer did not leave a comment.

Roman Luniachenko 
Rating:
1.0

This man was incredibly rude. First, he had dangerous dogs that barked at us when we arrived and showed up over an hour late, delaying our multi-state move. He then called our car foreign, which was both weird and a dog whistle about our politics. Absolutely unacceptable. You should remove his contract. I am telling everyone I know how horrible this experience was. Moreover, your customer service reps did not offer me any assistance, a refund for missing the promised pickup (like I received from another location), or an apology for his behavior after I was on hold for forty minutes trying to figure out what the hell to do. In contrast, the staff at the in-person locations have all been friendly and the regional manager who arrived at the last minute was perfectly helpful and kind. Protect your business by permanently removing Marc's contract.

Elizabeth Welch 
Rating:
1.0

Marc was rude and became angry because he said u-haul did not call him. After he was told I drive an hour to get the trailer he said not my problem call u-haul. Another associate called me from Margarettville and he was very helpful.

frank lacosse 
Rating:
5.0

Customer did not leave a comment.

BARBARAC DOYLE 
Rating:
3.0

Customer did not leave a comment.

John Mcauley 
Rating:
4.0

The location was a little hard to fine, nice people and would use this location again.

John Ferri 
Rating:
5.0

Customer did not leave a comment.

KEITH HACKETT 
Rating:
5.0

Customer did not leave a comment.

Mark Bowen 
Rating:
5.0

Exactly as expected Great service

michelle tipple 
Rating:
4.0

nothing, very accommading

Andrew Cohen 
Rating:
3.0

Customer did not leave a comment.

Gary Quist 
Rating:
5.0

We were very satisfied. Marc is great

Vincent Coq 
Rating:
3.0

Get rid of the dogs

Sanford Whitman 
Rating:
1.0

Super sketchy drop-off and the mechanic was super rude.

LAURA MORCONE 
Rating:
5.0

Customer did not leave a comment.

Johnny Martinez 
Rating:
5.0

Nothing. Proprietor was great. Location was great. Truck was new and clean. Thanks for helping!

michael hand 
Rating:
5.0

The people who work here are so friendly! I totally recommend a U-haul rental from here!

palma latorre 
Rating:
5.0

Customer did not leave a comment.

victor littleton 
Rating:
5.0

Customer did not leave a comment.

TOMAS Briggs 
Rating:
5.0

Regarding pickup and location. I had booked the truck for a different location and got a call it was changed. That was no issue. The issue was is that the owner of the new location was not made aware of the change so when I got there he was not there. Ended up having to go down to a diner for an hour and wait thats all that was around to entertain myself, wife and 3 year old. So added 40 to the rental bill. Second I believe to be a shady practice done by Uhaul. When I was finally able to pick up the truck we ran into a problem when he tried to complete it. I had to call in and it turns out there was a supposed parking ticket I recieved on a truck rental a few years ago that I had no idea about. I could have fought them and received a copy of everything but at that point i was stuck and needed the truck which is why they do it that way. I had already entered my license online and there was no mention of a ticket only when I arrived and my license was entered again. so I got stuck paying another $130 on top of the rental. not to mention how dragged out the day got because of the delays and aggravation. Summed up $170 extra for the day due to changes and delayed just over 2 hours because all of it. I will consider all options when renting a truck again. I don’t blame any of this on the rental pick up or drop off locations. I put the blame solely on Uhaul itself.

Ian Schneider 
Rating:
5.0

great job

PAUL HAFFNER 
Rating:
3.0

Customer did not leave a comment.

Beth Akies 
Rating:
5.0

Great Trucks, Clean super A/C and radio. MARC was very helpful

Lesli Van Tine 
Rating:
4.0

Customer did not leave a comment.

tom ledermann 
Rating:
5.0

Customer did not leave a comment.

Eric Kertz 
Rating:
4.0

Fine, although not where I made the reservation for. The owner, Marc was very friendly and helpful.

Seth Newman 
Rating:
5.0

Customer did not leave a comment.

Eric Lonergan 
Rating:
5.0

Customer did not leave a comment.

John Helmsorig 
Rating:
2.0

Customer did not leave a comment.

ANTHONY ROSA 
Rating:
3.0

The communication between UHaul and the dealer was handled very well. The dealer was just leaving for the day when I arrived at 10 am. He didn't know I was coming and seemed to be put out and slightly annoyed. Made me uncomfortable.

Neil Gooler 
Rating:
3.0

Customer did not leave a comment.

Michael Freer 
Rating:
5.0

Easy convenient drop off location. Courteous & pleasant to talk to.

Joanne Brown 
Rating:
3.0

Customer did not leave a comment.

Joe McCarthy 
Rating:
3.0

Customer did not leave a comment.

Asa Tsoi 
Rating:
5.0

Customer did not leave a comment.

Cynthia Kane 
Rating:
3.0

Customer did not leave a comment.

Sharon Spaulding 
Rating:
3.0

Customer did not leave a comment.

Earl Copenhaver 
Rating:
4.0

Customer did not leave a comment.

william hudson 
Rating:
2.0

Messy, dirty place--complete with a grandma with Alzheimer smacking around her grandson.

Laura Vogel 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GOFF 
Rating:
5.0

Customer did not leave a comment.

PAUL HOUTKOOPER 
Rating:
3.0

It was not the most convenient location from where I was coming from, especially since originally I was told I could return the truck on Ulster Ave.

Margarita Velasquez 
Rating:
5.0

Customer did not leave a comment.

VICKI SCHROEDER 
Rating:
3.0

The van we reserved was no longer available at this location and we were not informed of this until we arrive to pick it up. We were delivering flowers to a wedding and needed air conditioning and a smooth ride. We received neither. I placed a call to the marketing president but have not received a call back. I am demanding the $50 back because the vehicle I reserved was replaced with a bumpy hot box truck. This is also not the first time this has happened!

JOANN PROVENZANO 
Rating:
5.0

Very professional, helpful and accommodating

LYNN EDWARDS 
Rating:
5.0

Customer did not leave a comment.

ROBERT WELLS 
Rating:
5.0

Customer did not leave a comment.

DAVID VERMEULEN 
Rating:
4.0

Customer did not leave a comment.

Kevin Obrien 
Rating:
4.0

Customer did not leave a comment.

Michael Galvin 
Rating:
4.0

I refill the tank way over what was necessary and I was expecting for a refund. Also the extra mileage from Kingston to Port Ewen was charged to me. :(

THIERRY POUECH 
Rating:
4.0

This is no reflection on either location but I received a phone call at 7:20p Friday telling me they needed to change our drop off point. Because I was driving asked the guy to email me the information. I forwarded the email to mu husband who was making the drop off. Unfortunately I didn t look at it because it had the original drop off location in the email.My husband went to the Ulster Ave location only to be tuned away and was sent to Marc's.Not thrilled with the extra hassle and losing an hour out of our crazy day.

KATHY BEAM 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN POLOS 
Rating:
5.0

Customer did not leave a comment.

Jeanne Rakowski 
Rating:
5.0

Customer did not leave a comment.

ROBERT JEWETT 
Rating:
4.0

Customer did not leave a comment.

louis kolbe 
Rating:
4.0

Customer did not leave a comment.

Paul Sonnenberg 
Rating:
5.0

Great, very helpful with the accessories for the truck (blankets, hand truck).

NICK STRAKA 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE UNGARO 
Rating:
4.0

Customer did not leave a comment.

Andy daiss 
Rating:
4.0

Customer did not leave a comment.

Kyle Minasian 
Rating:
1.0

There was no 24 hour drop-off box.

NICHOLAS SAKES 
Rating:
5.0

Marc is a top notch provider. I have absolutely no complaints about him.

SEAN HALPIN 
Rating:
3.0

Truck windshield was dirty, appeared over sprayed with something from inside, along with inside film. Steering wheel sticky.

JOHN LOBB 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALVAREZ 
No reviews have been submitted for this location.

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