Customer Reviews for Mansfield Service Inc
(U-Haul Neighborhood Dealer)

277 reviews

189 Chauncy St   Mansfield, MA 02048

(508) 238-3158

Office Hours

  • Mon: 8 am–3 pm
  • Tue-Sat: 7 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 238-3158

189 Chauncy St
Mansfield, MA 02048

Services at this Location:

Office Hours

  • Mon: 8 am–3 pm
  • Tue-Sat: 7 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful employees.

Doreen St Laurent 
Rating:
3.0

Customer did not leave a comment.

David Drobnis 
Rating:
3.0

Customer did not leave a comment.

Zack Henhault 
Rating:
1.0

When I turned in the truck no one checked it in. I was instructed to leave the keys on the desk. I turned the truck in on a Friday, by Sunday it still was not logged in. It took several calls to the location, managers, and UHaul.com before it was logged in on Monday at close of business

Adria Marcoux 
Rating:
5.0

Customer did not leave a comment.

Brett Kessler 
Rating:
2.0

Customer did not leave a comment.

EMMA HANLEY 
Rating:
5.0

Couldn’t believe how convenient and stress free the rental was. HIGHLY recommend.

Michael DiMare 
Rating:
4.0

Customer did not leave a comment.

Margaret Simonds 
Rating:
4.0

Customer did not leave a comment.

Donna Sanford 
Rating:
1.0

Using the app is suboptimal

Edward Bezarro 
Rating:
5.0

Customer did not leave a comment.

Ryan Olivier 
Rating:
5.0

Everything went as smooth as possible. Even when calling customer service, they picked up on the second ring. No long wait.

KAINA DORSAINVIL 
Rating:
4.0

Good customer support service

Salim Baig 
Rating:
3.0

I ordered this uhaul with a dozen moving blankets and a dolley and there was nothing in the truck for me. The 24/7 system is horrible. I also got a call that my rental was overdue which is wasn't. I extended my time but ended up dropping it off an hour before it was due. Would not recommend.

Amanda Rowan 
Rating:
5.0

Customer did not leave a comment.

Joseph Harris 
Rating:
5.0

Customer did not leave a comment.

Chandler Frost 
Rating:
2.0

The employees who were at the locations were completely hands off with the UHAUL I rented. No help at all! Pickup or return. I had to find the lock box were the key was and the box was unlocked! Also The 800# that was provided no one picked up... No Guidance very unprofessional!

Dwight Porter 
Rating:
4.0

Customer did not leave a comment.

Christina Holly 
Rating:
1.0

The gentleman at this location at said he had nobody there from uhaul to receive my truck and had no idea when somebody would be there. I told him the gas tank was 3/4 full and I would like a credit since the pickup location told me I had to fill the gas tank because they were too busy. He said the uhaul representative would take care of that when he arrived. The uhaul representative did not take care of it. He or she recorded 3/4 tank full but no action to compensate. In addition according the the email receipt he or she charged me an extra 3.20 for 8 extra miles but my contract said i had 96 miles 24. The extra charge was based on only an allowance of 86 not 96 as on my printed contract.

KURT GINTHWAIN 
Rating:
3.0

There is no identifiable drop box for the key so when we returned the truck we had to call customer service and wait on hold to figure out what to do with the key. The person we spoke with told us there must be a drop box, which we could not find anywhere and the gas station attendant did not know where it was. We ended up returning the key to the gas station attendant, but it took us about 45 minutes to return the truck because if this.

Kristina Foyo 
Rating:
3.0

Put the items the customer requested in the truck. I ordered 20 blankets and none were there. My card was charged $40 and I have called twice and was told the $ was refunded. It has not been refunded and it’s been 2 weeks. I will call again tomorrow.

Mary Porter 
Rating:
5.0

GREAT CUSTOMER SERVICE AT THIS LOCATION

Jean LoVuolo 
Rating:
1.0

Customer did not leave a comment.

Michael Iglesias 
Rating:
5.0

This is nothing against the specific location in Mansfield, but I actually didn't reserve a truck at this location. Rather, UHaul Corporate changed the location from one that was close to my house to one several miles away. Not a huge deal, but as I was walking to pick up the truck, my walk went from 2 miles to over 6. Please reconsider changing the pick-up location for people in the future.

Dave Spenciner 
Rating:
4.0

Customer did not leave a comment.

Jennifer Daltorio 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARSHALL 
Rating:
5.0

Customer did not leave a comment.

Robert Allen 
Rating:
5.0

Customer did not leave a comment.

James St.Pierre 
Rating:
3.0

Customer did not leave a comment.

Doug Hill 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MADIGAN 
Rating:
5.0

Customer did not leave a comment.

Scott Smith 
Rating:
5.0

Customer did not leave a comment.

David Nolan 
Rating:
3.0

The customer service need to check the truck before the customer pick up it.

Danilo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS HILL 
Rating:
3.0

Customer did not leave a comment.

Amanda Christensen 
Rating:
2.0

Customer did not leave a comment.

Nicole Bettencourt 
Rating:
2.0

Guy overcharged

Tyler Harding 
Rating:
1.0

I rented a truck in North Attleboro and dropped it off at Mansfield Ma they charge me $ 20 for dropping it off in the wrong place even if they didn't specify where I should drop it off. bad bad experience charging me for their own mistake

Jules Tessono 
Rating:
5.0

Customer did not leave a comment.

GREG BECK 
Rating:
5.0

Customer did not leave a comment.

David Xu 
Rating:
4.0

Customer did not leave a comment.

TOM DAVIS 
Rating:
4.0

Customer did not leave a comment.

TOM DAVIS 
Rating:
2.0

Customer know that he's going to be overcharged for two additional days four times the amount advertise on the side of the vehicle + 6/9 + 2 Mile which says on my contract unlimited 750 miles but I was charged $700 for 9 days use glad I could make that month's payment for you

DANIEL TRACEY 
Rating:
5.0

Very easy in and out on both ends. And a lot less than I expected. I needed the truck for just a few hours more than 2 days and so I didnt sendup paying for the full 3 days. This was used for a non profit so every penny counts.

Diana Annis 
Rating:
5.0

Customer did not leave a comment.

CINDY KUHN 
Rating:
1.0

Have someone there who can help and contact U-Haul if there is a problem , I had to call 5 different numbers and was waiting a whole hour for a truck !

Sundra Lam 
Rating:
5.0

Customer did not leave a comment.

John Connerton 
Rating:
5.0

Customer did not leave a comment.

Julius Medina 
Rating:
4.0

The cargo van was dirty; dusty and grainy dirt on the floor.

judy murray 
Rating:
3.0

Customer did not leave a comment.

Juan Gomez 
Rating:
5.0

Customer did not leave a comment.

Arthur Sims 
Rating:
5.0

Not sure how final bill became $89 day. You advertise it as $19.?? I did 100 miles so understand the mileage charge

STEVEN WASSERMAN 
Rating:
5.0

Customer did not leave a comment.

Mark Clayman 
Rating:
5.0

outstanding service

David Murphy 
Rating:
5.0

Customer did not leave a comment.

Patrick Madden 
Rating:
5.0

Customer did not leave a comment.

Steven King 
Rating:
5.0

Customer did not leave a comment.

Paul Steber 
Rating:
3.0

Customer did not leave a comment.

Juan Alberto Arias 
Rating:
5.0

Customer did not leave a comment.

michael schomburg 
Rating:
5.0

Customer did not leave a comment.

Francis Cross 
Rating:
5.0

Customer did not leave a comment.

JEANNIE OHARA 
Rating:
4.0

Customer did not leave a comment.

Kerry Leppo 
Rating:
5.0

I had the truck for a little over three hours by the time I made my payment I paid $46 taxes and fees ridiculous

GEORGE PERNOCK 
Rating:
5.0

Customer did not leave a comment.

Tamiko Ellerbee 
Rating:
4.0

Filled the gasoline tank to level specified on the contract (the level when the truck was picked up). Charged another $6 for under filling even though gauge at the time of filling was spot on (at night) and supposedly read less in the morning when it was checked in (due to evening cooling???). It was a Mobil station and I had the receipt for gas at their station but still got charged. Didn’t leave a good taste in my mouth about 24 hour returns. Should have called me at check in as I live less than a mile away or just put the $1 in themselves.

Edward Minkler 
Rating:
5.0

Great and Frnedly service.Paul was great.

joane dumont 
Rating:
4.0

Customer did not leave a comment.

James Wilkinson 
Rating:
5.0

Customer did not leave a comment.

timothy townsend 
Rating:
4.0

Customer did not leave a comment.

Jeremy Bettencourt 
Rating:
4.0

Customer did not leave a comment.

Charles Robbins 
Rating:
5.0

Customer did not leave a comment.

Jamie Vitonis 
Rating:
5.0

was all good. Maybe the key drop off could have been a bit better, but it all worked out perfect.

Karen Mccabe 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HANLON 
Rating:
5.0

Customer did not leave a comment.

SHYHGUANG HWANG 
Rating:
1.0

This location was a complete mess and a poorly run operation. The same can be said for U-Haul as a whole. The pick-up location doubles as a gas station/car repair shop and my U-Haul representative was being pulled in several directions at once. In addition, the U-Haul website/portal was crashing and returning errors for a full hour while we tried to confirm my rental. I sat in a dirty chair with car parts poking me in the back for a full hour while I watched and waited for a website to correctly load and the representative to actually pay attention to the selections he was clicking through. When I returned my rental only a few hours later, I could only drop off the keys to a gas station cashier. This person knew absolutely nothing about the U-Haul renting process and could not give me a drop-off receipt or really anything at all. I had to hope that the key would not be lost and that my rental paperwork would be properly closed on the next business day. To make matters worse, I just received my receipt with the final charges. I cross-checked this with my credit card bill and now I see that I have MULTIPLE pending charges that align with the initial hold charge when I picked up the rental. I understand one holding charge, but two? Overall, I rate this experience a solid 0/5 stars.

Chris Reebe 
Rating:
5.0

Very helpful

kevin fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Daniel Kraus 
Rating:
4.0

Customer did not leave a comment.

PAMELA KELLY 
Rating:
5.0

Customer did not leave a comment.

Edward Sarro 
Rating:
4.0

Customer did not leave a comment.

Valeria Reyes 
Rating:
5.0

Customer did not leave a comment.

Michael Shiek 
Rating:
3.0

Little confusing at first if it was the right location because it’s displayed as a Mobil gas station. The shop is located in the convenience store. After that it was quick and easy.

Francis Baker 
Rating:
4.0

Customer did not leave a comment.

Guy Daniels 
Rating:
5.0

n/a

Caren Connelly 
Rating:
3.0

Customer did not leave a comment.

Tracey Doore 
Rating:
5.0

Customer did not leave a comment.

Rachel Tyrrell 
Rating:
1.0

There was a problem with the computer, so there was about a 20 min wait to get the truck...I had pre-paid online to avoid this. Also, there is no waiting room per se - it's a mechanic garage / gas station. The guys were nice, but you're just kind of standing there in the middle of a service bay. I had also reserved and paid for 1 dozen furniture pads...the location didn't have any. It's also worth noting that I had reserved my truck at a full service UHaul location (and, again, pre-paid for everything) and received an email changing the location at the last minute. So, I ended up at a garage, having the exact experience I was trying to avoid.

Thomas DeCotis 
Rating:
5.0

Customer did not leave a comment.

Robert Kitchen 
Rating:
5.0

Nice attention and service

Carlos Leandro 
Rating:
5.0

Customer did not leave a comment.

Adam Kraiterman 
Rating:
1.0

Customer service was horrible they will not take my debit card they wanted a cash deposit I'm thinking because I was a black woman trying to rent a truck and all-white neighborhood customer service over the phone was horrible The representative over the phone with in accommodate us know kind of conversations just a horrible experience in the Walpole area would not recommend anybody anybody to this location

Virginia Matthews 
Rating:
5.0

Excellent service, quick and new/reliable vehicles. Highly recommended.

THOMAS DAIL 
Rating:
5.0

Customer did not leave a comment.

Jonathan Amaya Hodges 
Rating:
5.0

None noted.

Paul Hunt 
Rating:
5.0

Very good attention. Nice and easy! Si drop off othe truck in the same location.

MARíA JESú Perez 
Rating:
4.0

Customer did not leave a comment.

Jessica Dunn 
Rating:
5.0

Customer did not leave a comment.

Steve Chiocco 
Rating:
4.0

Inside of the cab was very dirty - full of candy wrappers, etc. Obviously no one bother to clean it at all. The inside of the van smelled like stale cigarette smoke. I ended up spraying Febreeze every day just to tolerate it. Truck ran fine and pickup/dropoff was easy.

Lynn Matthews 
Rating:
4.0

Customer did not leave a comment.

Ryan Johnson 
Rating:
5.0

Customer did not leave a comment.

Al Pitts 
No reviews have been submitted for this location.

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