Customer Reviews for Mailboxes and Parcel Depot
(U-Haul Neighborhood Dealer)

335 reviews

2020 1st St A   Moline, IL 61265
(Strip mall connected to Jewel Osco)

(309) 799-1299

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(309) 799-1299

2020 1st St A
Moline, IL 61265
(Strip mall connected to Jewel Osco)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Veronica N. 
Rating:
4.0

Customer did not leave a comment.

Felix L. 
Rating:
1.0

Customer did not leave a comment.

Amanda J. 
Rating:
1.0

Moving dolly and blankets were not in truck nor available. Location was closed on Sunday so no opportunity for help. The 24/7 check in process was awful.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Very helpful and understanding. Would recommend him for everyone I know from now on.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Kristina F. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
3.0

Because at the time that I need to pick up the truck, I chose to use the app and get the truck before they opened. I had ordered a dolly. The dolly was not put in the truck, so I was not able to use it. This was removed so I did not pay for it. The driver side windshield wiper did not work. The AC did not work.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

TINA F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Great customer service, flexible and polite

David R. 
Rating:
3.0

Customer did not leave a comment.

Efrain C. 
Rating:
5.0

Price was right, service was good

JIMMIE S. 
Rating:
3.0

We are charged PER MILE for this rental, yet the rental reservation was chosen by customer service and it was well out of our way compared to other locations! This particular truck was riddled with lots of damage, didn't open until 9am, no weekend hours … need I say more?!

Darren F. 
Rating:
2.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Awesome owner/representative. Friendly. Open and helpful. Will always rent from him.

Kyle E. 
Rating:
5.0

Nothing you have great and knowledgeable associates.

Bobbie G. 
Rating:
5.0

Nothing everything was good

Bobbie G. 
Rating:
3.0

N/A

Courtney B. 
Rating:
5.0

Great staff

Cristian R. 
Rating:
3.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Dwayne C. 
Rating:
3.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Most definitely. Much better service than other in Rock island.

JESSE E. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Needed two rubber fasteners to keep the chains hooked.

Andrew O. 
Rating:
4.0

Customer did not leave a comment.

Keith E. 
Rating:
1.0

Charged me for gas when I brought it back on full and inside the truck was dirty was very unsatisfied and charged extra for poor upkeep of the truck

Kristopher C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda B. 
Rating:
3.0

Mice messed up over 50% of my belongings in my storage unit and nothing was able to be done about it. Would not recommend to anyone

Kierra C. 
Rating:
1.0

The website did not work or load to do the pick up. After 40 minutes we finally got the truck and the appliance dolly was not in it. I had to drive across 2 towns to find one which wasted time and gas. If I ever need to move again it will definitely not be with uhaul.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
4.0

Much closer location to your vehicle

BERNARD G. 
Rating:
4.0

Ratchet straps needed lubing And raise and lower mechanism really hard to turn

Edmund B. 
Rating:
5.0

Ty for being so friendly. Also, Johnny is the cutest thing ever!

Jessica L. 
Rating:
5.0

You all have been excellent to deal with. There have been no problems of any kind. Thank you for you service!!

Pat H. 
Rating:
5.0

PLEASE PLEASE READ THE ABOVE DOCUMTATION

STEPHEN E. 
Rating:
5.0

Very friendly and welcoming. Nothing to change at all at this location.

RANDY A. 
Rating:
3.0

12 foot closed trailer should have a stand for easy hitching. It was not user friendly especially when a customer has a compromised back and had to bend low and lift front of trailer.

Caleb P. 
Rating:
4.0

Make the process faster. A $7 dolly should not take 20 min

michelle Y. 
Rating:
3.0

The uhaul was not by the others

Kenneth M. 
Rating:
5.0

Nothing. All is perfect!

RANDALL H. 
Rating:
2.0

Associate did her best but was not well trained on how to carry out the pick up process. Location was cluttered/messy. Had to walk several blocks to pick up the truck from the opposite end of the strip mall. Reserved time with UHAUL was after location was closed however the associate stayed open to help us. Total process took 30 mins.

DOUGLAS K. 
Rating:
5.0

Confirm truck sooner. We found out 2 days before our move that they had a truck for us even though we booked the truck 4 weeks ahead of time.

Mark L. 
Rating:
1.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

Maintenance Oil required light on when picked up vehicle and ignition lock on steering wheel / key issue?

James C. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

RICKY A. 
Rating:
3.0

Customer did not leave a comment.

Isaac T. 
Rating:
4.0

Online pick took a loonngg time. Soo annoying. Had to start over multiple times.

Jessie K. 
Rating:
5.0

Customer did not leave a comment.

AMANDA V. 
Rating:
5.0

Customer did not leave a comment.

GINO G. 
Rating:
3.0

I do believe that I was over charged. I placed a 100 dollar deposit. When I returned the truck, I was several hours early compared to the time scheduled time to return the truck. It was returned with the same amount of gas when I picked it up. I didn't recieve nothing back.

HARRIS L. 
Rating:
5.0

Customer did not leave a comment.

BROOK M. 
Rating:
1.0

When we arrived to pick up the Uhaul there were 2 employees present. Both were not wearing a mask. Both proceeded to argue about who was going to put a mask on and help us. Finally, the gentleman helped us. He didn't go over any of the contract details. We were told to drop it off the next day. When we arrived no one was there on Sunday. They were closed. No one mentioned that to us. When I spoke to someone that called to remind me to drop off the truck they advised I would be billed after it was checked in. I wanted a Different card billed then what was used for reservation. She refused to help me, and continued to argue with me. This is a terrible pick up/ drop off location. Thanks, Heather

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

MILAGROS A. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

I dropped off the vehicle after hours. Therefore I had no interaction with anyone there, nor was I able To see the inside of the store.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Kirk M. 
Rating:
4.0

My parents move from milan, il to Cambridge, il was seamless. We will choose U-haul everytime. Also, the attendant from U-haul (Moline) was super great.

beulah S. 
Rating:
5.0

Customer did not leave a comment.

RAE F. 
Rating:
5.0

Everything was quick and easy!

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

CALVIN V. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

My rental was given to someone else and it took 45 minutes to get it straightened out.

Bill T. 
Rating:
3.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
3.0

The truck had cat food spilled in the cab and the truck was not full of gas when we got it.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

RUDOLF W. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
5.0

Very accommodating!

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Let them know to read instructions on what to do when returning the vehicle I read it late and got charged for another day. Other then that I enjoyed the truck. Thank you.

LAURA M. 
Rating:
4.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

tHANK YOU

Robert H. 
Rating:
4.0

Customer did not leave a comment.

TABRA B. 
Rating:
4.0

Customer did not leave a comment.

Cory C. 
Rating:
4.0

I am submitted my help to where you're slacking you need to have some of your u-Haul truck repaired in order too have excellent company service.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

TRACEY P. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
1.0

Our uhaul truck And trailer was due to be back on Thursday march 5th. We returned it be 9. And still got charged an extra $90. I had a rough time since the time we booked our uhaul. I will never come back and i will tell my friends and family not too. Just wow

Cassity W. 
Rating:
4.0

Customer did not leave a comment.

Lupe C. 
Rating:
3.0

Contacting this facility was my issue no one seem to answer phone services.

MICHAEL R. 
Rating:
3.0

I got stuck in the snow and uhaul was zero help to me they told me that it was my fault and I would have to pay 200 $ per hour to get it unstuck and it would take 2 hours to get unstuck. I paid for insurance and it didn't help me at all.

Taylor H. 
Rating:
5.0

Great people and customer service.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

LOMA C. 
Rating:
3.0

Customer did not leave a comment.

Russ B. 
Rating:
5.0

Customer did not leave a comment.

Arnilour S. 
Rating:
2.0

Customer did not leave a comment.

Reuben J. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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