Customer Reviews for Macadam Mini Storage
(U-Haul Neighborhood Dealer)

313 reviews

5620 SW Kelly Ave No1   Portland, OR 97239
(1 block west of Macadam on SW Kelly, Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

(503) 771-0861

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(503) 771-0861

5620 SW Kelly Ave No1
Portland, OR 97239
(1 block west of Macadam on SW Kelly, Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat-Sun: 9 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Our experience was terrible beginning to end.

Jackson Nichter 
Rating:
5.0

Customer did not leave a comment.

Sheila Thompson 
Rating:
4.0

Customer did not leave a comment.

Samantha Johnson 
Rating:
5.0

Seamless experience with great customer service!

Brittany Rowe 
Rating:
3.0

Seemed disorganized and the rate calculated at the end far exceeded any other rental I have ever had from uhaul.

Kaitlin Pennington 
Rating:
5.0

Customer did not leave a comment.

Kevin Janer 
Rating:
5.0

No, everything was great.

stefani walker 
Rating:
4.0

Customer did not leave a comment.

Lauren Metzger 
Rating:
5.0

Customer did not leave a comment.

Roger DeHoog 
Rating:
3.0

The equipment wasn't well maintained. It had been scratched by a previous renter pretty badly, it braked in an odd way, it didn't accelerate well, it was dirty (and misc items left in the cab too), overall just not great on the inside. But the service was great! The location was fine.

Kayla Silvey 
Rating:
5.0

Customer did not leave a comment.

Jennifer Maneja 
Rating:
5.0

The people at Macadam Mini Storage who rented the van to me were awesome 👏; courteous & expedient. I’ll make a special point to rent from them again repeatedly!

Ronald Buss 
Rating:
5.0

Alex was fantastic, super helpful and real chill dude. Left my bag in the van and he held onto it until I got out of work. Really appreciate him👍🏻

Anthony Dolengewicz 
Rating:
5.0

Customer did not leave a comment.

Brian Lewis 
Rating:
5.0

Thank you! Great service

christian koranda 
Rating:
5.0

Customer did not leave a comment.

HANNE ROUSING 
Rating:
1.0

The truck had a broken gas pipe and had to take it immediately back to get a new one at a different location for double charged and had to call three times in order for them to actually process my refund.

Jane Elsasser 
Rating:
3.0

Customer did not leave a comment.

DENNIS LEOUTSAKAS 
Rating:
5.0

Customer did not leave a comment.

Quinn Faino 
Rating:
5.0

Customer did not leave a comment.

Quinn Faino 
Rating:
5.0

Great staff!

Daniel Stanchev 
Rating:
5.0

Customer did not leave a comment.

Hanbin Jeong 
Rating:
4.0

Employee really nice and worked quick

Abbey Bonnell 
Rating:
5.0

Uhaul truck was ready when I arrived. Everything went smoothly. The staff was very friendly and knowledgeable. Highly recommend!

Kevin Smith 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sherman 
Rating:
4.0

The U-Haul system of renting a truck with 1/4 tank of gas and then requiring 1/4 tank on return is incomprehensible. Trucks should be rented with a full tank. If the truck is rented with less than a full tank, at least encourage return with a full tank by crediting the renter who returns the truck with a full tank.

TImothy Shepard 
Rating:
5.0

Experience went like clockwork, employee very professional.

Teresa Keane 
Rating:
5.0

Customer did not leave a comment.

SKYE MARSH 
Rating:
5.0

The van was ready for me when I arrived, and I was driving away in it within 5 minutes. My phone wouldn't respond to the texts U-Haul was sending, but the office made it happen smoothly anyway. Very polite, very quick... great service!

Scott Maxwell 
Rating:
5.0

Great service, truck was ready to go soon as I got there, easy in and easy return. Would recommend!

Johnathan D Palmer 
Rating:
5.0

Customer did not leave a comment.

Patti BUSER 
Rating:
5.0

I am an enthusistic customer who appreciates every aspect of customer focus these folks always employ. I like their style and their process. My best friend in life recommended them, have used their trucks and equipment for 2 moves and have had a full storage locker for two yrs w auto pay via credit card. Never p problem. Will always call them when I have a related need. Ten stars!!!

PAUL YARNOLD 
Rating:
5.0

Customer did not leave a comment.

Michael Gadd 
Rating:
4.0

Convenient and friendly staff!

Carson Davison-Twitty 
Rating:
5.0

Customer did not leave a comment.

Istvan Takacs 
Rating:
5.0

Outstanding Customer service.

Margaret Cranor 
Rating:
5.0

No complaints at all. Easy, good experience.

Connie Zweifel 
Rating:
5.0

Excellent service !

ANN KREMER 
Rating:
5.0

Outstanding customer service

Lyn Bonyhadi 
Rating:
5.0

Super helpful and friendly, highly recommend this business!

Juliet Moran 
Rating:
4.0

The truck cab smelled like smoke, it was kinda nasty every time we got in to drive. Also, the guy in the office was really wonderful. However, the app for check-in is terrible and there should be a sign posted to prevent people from making that mistake... it took forever and the guy in the office had to call and sort it out. The rental periods are SO short as it is, so losing time with a slow app or slow people on the back end of the app is really frustrating.

Julie Doumbia 
Rating:
5.0

Customer did not leave a comment.

Emma Wear 
Rating:
5.0

Great experience! Great people to order through! Very friendly

Kori Jones 
Rating:
1.0

Customer did not leave a comment.

Ben Gabaldon 
Rating:
5.0

Customer did not leave a comment.

Justin Jackson 
Rating:
4.0

The location was convenient, close to downtown and offered late drop off. The agent was very courteous too, and worked to resolve a mix up with my reservation.

Carmem Pfeifer 
Rating:
3.0

I was poked by one of the two used syringes under the seat. Was way overcharged. The place looked dumpy. The cargo ran great. The young man working at the service counter was nice.

Susan Dishaw 
Rating:
5.0

The attendant was sooo nice after I had trouble with booking online. There was plenty of parking spaces around and bonus in walking distance of my new place!

Emily Jackson 
Rating:
5.0

Nice staff

John K Johnson 
Rating:
4.0

Customer did not leave a comment.

Lesley Rodell 
Rating:
5.0

Nothing. Great experience with Uhaul as usual

Nathan Boughton 
Rating:
5.0

Customer did not leave a comment.

Timothy Larson 
Rating:
4.0

Customer did not leave a comment.

Zebulun Jubb 
Rating:
5.0

Website went down while I was picking up the truck, so I lost the first thirty minutes of my reservation. Staff onsite was happy to help and ready to process paperwork to get me on the road.

Ryan Vandehey 
Rating:
5.0

Your online pick up system Is very challenging. I will not use it again!

Deborah Nicholson 
Rating:
5.0

Customer did not leave a comment.

Raymond Bernal 
Rating:
5.0

Please UHaul company, help your employees out by fixing your computer system so that it gets better.

Roman Wernyj 
Rating:
5.0

Customer did not leave a comment.

Carol Montgomery 
Rating:
5.0

Not very much. I suggest that U-Haul as an overall company evaluate their computer system, as this seemed to be the weakest point of the whole transaction. Under ordinary times, this might have affected me rating of the company. But pandemic rules have made me a little more patient.

Roman Wernyj 
Rating:
5.0

Great Service!

Stephen Blanquie 
Rating:
5.0

Customer did not leave a comment.

Paula Cooper 
Rating:
5.0

Customer did not leave a comment.

Maleah Wraith 
Rating:
5.0

I have used this location 4 times over the last 3 years and they are always kind and helpful. I appreciate the ability to view the current availability of the vehicles and determine when is the best time for me to rent! I would absolutely recommend to anyone who needs a U-haul.

Daniel Edward 
Rating:
5.0

THIS WAS A REALLY GOOD EXPERIENCE AND I WILL GO THERE AGAIN AND RECOMMEND TO OTHERS.

Mary Rousseau 
Rating:
5.0

Excellent experience, thank you!

camille nava 
Rating:
5.0

More clearly inform customers that after hours check out needs to be done at the location. I dropped the uhaul off and then went to check out after I'd already left and dropped the key off. I returned to the site to complete the check-out but couldn't get in the truck to check the odometer since I'd already dropped off the key. As a result I was charged the check-out fee. This could have been avoided if there were clearer instructions on check-out procedures.

Casey Siegel 
Rating:
5.0

Agent was professional and explained everything clearly. Besides, we shared the same birthday.

Beatriz Ortino 
Rating:
5.0

Customer did not leave a comment.

Jerry Huang 
Rating:
5.0

Inside and out were dirty. Everything else was great!

Scott Cochran 
Rating:
4.0

Customer did not leave a comment.

David Hardin 
Rating:
4.0

Customer did not leave a comment.

Marshall STOWE 
Rating:
5.0

Customer did not leave a comment.

Daniel Noyes 
Rating:
5.0

Super easy check out. Staff was very friendly and knowledgeable! Highly recommend!

Tammi Smith 
Rating:
5.0

Customer did not leave a comment.

julie frantz 
Rating:
5.0

Customer did not leave a comment.

Lauren Simpson 
Rating:
5.0

Aside from actually driving and doing the moving I can't think of a thing. I love renting from this location.

Kevin Waring 
Rating:
5.0

Nothing but Spencer the guy who worked there was exceptionally nice and great customer service! He deserves a raise, just by the way I was treated I want to come back to that location because I know they have great customer service!

Sara Frank 
Rating:
5.0

The employee who helped me pick up the rental was great! Very professional and helpful and friendly!

Anna Barton 
Rating:
5.0

Customer did not leave a comment.

Jimmy Monge 
Rating:
5.0

I feel this was a seamless experience, even with current circumstances during a pandemic. Keep it up.

Zeyaad Moussa 
Rating:
5.0

Smooth rental, amazing service.

Stephen McCurdy 
Rating:
5.0

Customer did not leave a comment.

Robert Petosa 
Rating:
5.0

The service here is excellent. The equipment is a little run-down.

Jacob Johnston 
Rating:
2.0

I had to put a 100.00 down when I got the truck only using it for 2.5 hrs. I was suppose to get a portion of my money back and haven’t received it

Doreen Shambaugh 
Rating:
5.0

Service was excellent!

Jay Carr 
Rating:
5.0

Nothing!

Justin Rutz 
Rating:
5.0

Customer did not leave a comment.

Monica Maragos 
Rating:
4.0

Customer did not leave a comment.

Emily Pierce 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
3.0

Customer did not leave a comment.

Mark Butterfield 
Rating:
3.0

Customer did not leave a comment.

JULIO FUENTES 
Rating:
5.0

Excellent service, very smooth. I've also had storage with them (until this move), and that also worked out really well: flexible, friendly.

Jack Winters 
Rating:
5.0

Best U-Haul experience I have ever had. Clean, friendly, efficient, and easy to get in and out.

Scott Lee 
Rating:
2.0

Check your truck. They were supposed to include pads and dollies and didn’t. New guy didn’t know what to do. No refund

chris bryant 
Rating:
5.0

Customer did not leave a comment.

David Mondress 
Rating:
4.0

Customer did not leave a comment.

Dianna Glick 
Rating:
5.0

The nice man who helped me was so informative and professional! Definitely made moving less stressful and renting was easy! Would use Macadam Mini Storage again!

Ariel Park 
Rating:
5.0

Customer did not leave a comment.

Paul Soto 
Rating:
5.0

Customer did not leave a comment.

Karen Gibson 
Rating:
5.0

The online check in wasn't working so I went inside. The customer service was great at the location!

Ingrid Hagen-Keith 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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