Overall at this location the dealer was very rude and unprofessional. Customer Service was horrible.
Lisa H.
Customer Reviews for MDJ Grayson Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing Rush was a great person to deal with
Tirro L.Very easy. Very professional. Will use again.
Sean I.First truck had a tire audibly leaking area. Front left tire had 28 lbs of air. I had to return the vehicle after adding air and it continually dropping air pressure.
Scott M.Associates were nice. But they didn't have the truck we reserved. However, they offered us a bigger truck same price. And turned out we actually needed the bigger truck. I didn't like the location of where we picked the truck up.
Vivian L.The Customer Service was impeccable. Both of the employees were pleasant and I was able to pick up the equipment quickly and efficiently. I appreciate above average customer service. Keep up the great work.
Kimberly F.Excellent customer service
marsha M.I returned the vehicle at 1/4 tank of gas, which is what I took it out at. I put 35 miles. I was over charged at a new total of $111. It should have been $50 total. $35 for rental +insurance. And mileage. I want a refund
Evan S.Keep doing what you're doing.. good work...
LEON T.It was great. The person who organized everything was efficient, helpful and professional.
Jennifer T.they was amazing, even after already being closed they sent someone out to help us and rent what we needed. very nice
GEORGE S.it rained 100% of the time that i had the truck. the driver side windshield wiper was broken and kept coming off. i spent more time on the side of the road fixing the wiper than i did driving the truck.. not to mention the fact that i was SOAKING WET due to the malfunction. very inconvenient. very frustrating.
amber C.this is an easy location to get in and out of. the truck was great to drive, worked fine and was clean when we picked it up. they have parking available if you need to leave your other vehicle there. very efficient office staff who got the paperwork done quickly. very happy with our experience.
Sharon J.Excellent service from staff.
Kevin B.Great person manning this place - very busy but really concerned about the customers!
allan W.The 10 foot truck we rented broke down and we had to bring it back to get another one. It was inconvenient for so many reasons.
Marcelyn L.Parking
Derrian A.Friendly with a Great Attitude.
Michael D G.My Entire experience was everything. Very friendly and knowledgeable. I will be using you all for all my U-Haul needs.
Manya W.This branch charges me cleaning fee while the truck was clean Terrible customer care
Ali N.The front desk is very kind!!
Twyla S.The staff seemed unprepared. Customer service was virtually non-existent, leaving me feeling neglected and undervalued as a customer. The lack of communication and professionalism was truly disappointing and soured my impression of U-Haul completely.
Randy M.The people were friendly and efficient.
James H.This location went above and beyond! After placing my reservation at another location that was still not open after my pick up time, I was able to reschedule to this location. I made it to the store 15 mins early & they were still accommodating. I was greeted by Shannon as I entered & she explained the process in detail with a smile & was so personable. I then got the keys & the truck was already running with the heater going, immaculately cleaned & smelling good. I have rented U-Haul's before but never have I received this type of service & rental. If needed, I will definitely use this location again. I highly recommend them.
Kahlia J.Grayson Auto Sales did a very good job with our rental. They were efficient and handled our rental well. I would certainly use them again should I need a U-Haul in Atlanta, Ga.
Judy G.They always provide top tier service !
Shamaria F.It would have been nice to start with more than 1/8th of a tank of gas, but otherwise great experience :) I also booked the movers through the U-Haul website, but sadly that experience was not so great. Would not use those movers again.
RACHEL R.Customer service when we returned female at desk was very rude other attendants were non chalant and the office smelled of weed
Charles M.Staff was extremely helpful and friendly! After Home Depot cancelled 2 of my reservations last minute, I searched for other U-Haul rental businesses and am so happy to went with this one! 100% would recommend to friends and family for their future moving needs.
Rosalie J.The truck was making sounds, it was not completely full of gas, customer service was not very good on the phone and in person and they did not put the dolly in the truck that I paid $7 for.
Aris M.Not charge so much per mile.
gregg S.The gentleman at the location was great. Fast. Friendly.
Charles H.Very friendly and helpful. They made my move so much easier with their professional suggestions
Kevin M.Shannon is absolutely amazing!!! Excellent customer service, friendly and helpful.
Damien W.Mirror was broken, otherwise great. My favorite atlanta uhaul location.
David T.Keep up the good service
Marcell B.Patient, fast and understanding
jeremiah W.Nothing
cynthia B.N/A
Marcell B.The young man that helped me was so helpful and smart. He multitasked so well and I would definitely use this place again.
Kashia A.Clean, efficient, competent employees. My agent there, his name is Rush' was very professional, even though he had to multitask while checking me out, he never missed a beat. These people @ MDJ Autosales Grayson know their job and preform it well. If you want to rent a truck w no fuss or bullsh_t...make this your first and last stop. 2 thumbs up. 👍 👍
Clifford C.The staff was incredibly rude. He told me I look nothing like my license and asked if I'm sure it's me. The truck was missing the gas cap and the check engine light was on. There was a large dent in the hood and a whole I'm the bed of the truck so if it rains everything will be damaged. The staff need training.
Charlie D.Staff is very pleasant, they are very understanding & try to work with you the best way they can to accommodate the customer.
Cymone G.Thanks for let me rent the truck and yes it was clean n fresh
Kimyonna H.Owners/staff were friendly and efficient. One of the best u-haul experiences I've ever had.
Leonel F.The staff at this location was amazingly helpful, friendly, and professional. I couldn't possibly give them a stringer recommendation!
david L.Exceptional service was much appreciated. Thanks, Tony
Anthony L.Shannon was so kind and professional
Ashley M.Great experience overall!
Kristen S.Awesome service from beginning to end.
Titus W.The truck was broken and shouldn't have been listed so I had to wait an hour for them to fix it. They didn't have some of the items I requested like a dolly
Collin S.Thanks to the staff and office assistant Shannon. I appreciate their support and understanding as I moved with little to no help. What wonderful crew.
Tonya R.The man who took care of my pick up was very friendly and helpful.
Joe A.Friendly and stocked with supplies. I have rented here multiple times. It is always a pleasure.
ANDREW C.Efficient and excellent customer service. Thanks guys!
Aubrey D.THE UHAUL SUPERVISOR WAS NOT PROFESSIONAL. HE DID NOT APPEAR ON TIME AT OFFICE WHEN I ARRIVED 11AM . I WAS MADE LATE 30 MINUTES I RETURNED THE TRUCK BACK 30 MINUTES LATE , AND THE UHAUL TOLD ME UP FRONT NO LATE FEE CHARGES , BUT I WAS CHARGED A LATE ARRIVAL VAN RENTAL FEE .
Eric W.Owner was really nice and helpful. Good location in downtown
William T.They were very friendly and Professional
jessie G.Location & staff was friendly quick & smooth process! Nice location for people who live in the city
Aja J.