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Lauren Werth
Customer Reviews for Port Huron ACE HARDWARE
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
Casey SargentThe truck spelled like complete cat piss in the cab and the back of the truck wasn’t cleaned out properly
Joseph SasuThe U-Haul representatives at both pickup and drop off locations exceeded all my expectations! They were extremely helpful with guiding me through the reservation process as well as the return process. 10/10 - no complaints whatsoever. Best U-Haul experience I’ve had.
JOSHUA SARABJITCheck in and out was very easy ,young lady who waited on me was professional and friedlt
kevin farrTruck was dirty had hair in the back of it, workers were rude. I booked a 1-2 bedroom apartment uhaul as was given the smallest one, when mentioned to the employee I was told oh well there is nothing we can do everyone wants to move today.
Paige CannonWas charged for a dolly and never received one. Also filled the tank to specified amount and was still charged a fuel fee. Will not use this location again.
TeJay FrizzleVery helpful and courteous.
Michael FronimosThe truck rear door needs some attention
JERRY VANDERWALLAbsolutely amazing experience took care of all my needs on Christmas Eve!! Merry Christmas thank you guys!!!
Brandon westrickThe girl who was there when I dropped off the truck was an absolute delight and very helpful.
Andrew RuppelThe lady in the morning when we picked up the truck was great. However when we returned the truck they charged us a $25 cleaning fee. Which was absurd. We swept the back out and folded all the moving blankets like the sticker said. They charged us for the floor mats being a little dirty. Well I don’t keep a vacuum in my purse. So yeah a little dust/dirt from shoes is normal. And the charged me $15 for gas when I was 1000000% sure I left it on half tank where they left me. I had to jump inside several times while pumping to make sure it was at exactly half. I’ve rented uhaul 4 times previously (not from this location) and had no issues. The guy I talked to on phone was rude as hell. To me and my 73 yr old mother. Totally unacceptable and I will NEVER rent from this place again.
ryan robinsonTried to charge me for more mileage because they wrote the number wrong even though the email stated the actual number. When started driving tire pressure was low.
Jordon MooreWhat I would not recommend is the app pick up and having to call multiple times because no one had a clue. Having my reservation time cancelled without my knowledge and putting us two hours behind in our move. The ladies at Ace took care of us and were wonderful. Your telephone staff, hung up on me and seemed no one knew what was going on.
Nicolette LaDukeI went inside to tell Brian that I was returning the trailer. He said just unhook it and you are good to go. I asked if I needed a receipt and he said no you are good to go. I reluctantly left without a receipt for the trailer return. I was called a couple days later from someone at uhaul asking me when I was going to return the trailer. I told this person that I returned it on the day I was supposed to return it. She said that it was not showing returned. I told her to call Brian where I dropped it off. I never heard back from her.
Chris BoggsThe young lady was very polite, precise and helpful!
port llcHighly reccomend this site. Helpful pleasant and nonissues. I chose this over Solo on. Howard street because Solo i generally not pleasnt and easy drop off. They complain about too many drop offs. They are closest to me but ii dislike the attitude. Ive done this rental several times before
Robert GreeneHave an employee do the hookup for seniors. Those 6x12 trailers are very heavy. An employee helped me unhook it on the return which helped tremendously.
jim millerThe customer service was excellent. The online registration was perfect, and the vehicle was well maintained and clean.
Robert AlexanderTruck leaked either break fluid or transmission fluid on my driveway. Now I am left with vehicle fluid marks that I may not be able to remove.
Ashley Groulxthe young lady was very knowegable and helpful. she was very nice easy to deal with in a nice location, my new location for trailer rental
Nadine MaliniakGreat customer service
Jeffery McNamaraNot sure 😊. Very helpful kind and fast ☺️
cheryl lutkeThey had no record of our rental!
Tony WilliamsTo expensive
Angel TygardThe service was excellent and very understanding and helpful!
Linda granadaOur experience was excellent!!
Susen BatzWas sent over to this location because solo storage didn't stage a key one tire on this 20 footer was bigger then the other the damn thing ran like shit all the way back home over 300 miles made the trip to port Huron before with a fully loaded 26 footer only used a tank of gas but a 20 footer with a dresser and table and 4 chairs and a 3 piece sectional went throw 2 and a half tanks of gas not sure if I will ever use U-Haul again
Mitchell Redding