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Devita C
Customer Reviews for M Rana Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, clean, and efficient Thank you!
Sean EThe experience was nothing short of excellent. Ronald was a pleasure to work with from beginning to end.
Antonio BI really like working with this site. They are our go-to truck site.
Joya Jthis was the first GREAT uhaul experience i've had. Operator was extremely friendly, easy to chat with, setup everything for me and was genuinely a nice person to deal with. I skipped other locations in town because of mediocre experiences with them and gave this one a try. will go back here every time i need one. I drove 25miles to this location for that reason.
TIMOTHY HPersonal were polite but not on site,had to be contacted by phone.
vancel hNo one was there when I returned the vehicle, even though it was the middle of a weekday.
Donald MBest customer service I would recommend to anyone who wants great customer service.
Tinea HNo personel on site. Did self-return.
THOMAS RMy credit card got charged over the amount because when I dropped it off they never checked it in. Also they refunded and then took it back the next day and said there was nothing else to be done but dispute it with my bank.
Meagen JI am expecting a refund. My truck was changed a much farther pick up location than I booked. I was noticed via cell phone call from the owner of the new location. I was told I could drop the truck off at the whiskey road booking location then charged 418 dollars for wrong drop off. I talked to the Gm and was told I would get a refund. I have not received the refund but was charged yesterday an additional 68 dollars on top of the 418. If this is not straightened out I will never book a U-Haul again.
Melissa GThe people who work there are very helpful and responsive. I appreciated their assistance. Also customer service was very helpful with adjusting my rental time, due to the fact I couldn't find my hitch ball for my truck and had to go buy another one. Yes I would reccomend
DENISE TThe person at this location was absolutely good for nothing!!! He was asleep when I arrived and knocked on the door and he was unwilling to help ! He sent me up the road to a gas station drop of who was also unwilling to help!! Between me and my spouse we reached out to customer service several times for the past two days!!! When I say I will never use uhal again I will Never use U-Haul again! No one wants to help in the Aiken sC area and they are literally everywhere!!!! All I needed was to return my equipment and remove my vehicle and no one a wanted to help!!! Aka do their job!!! I paid of 500 for my equipment just to be treated so poorly to drop off the equipment!!! The Chattanooga location was absolutely amazing don’t get me wrong but other than that screwwww you U-Haul !
Jullian BHad trouble with the hook up because the area was unpacked. The jack had sunk into the mud. Also, I had to crawl around in the mud to connect the vehicle safety chains. We could have moved the trailer to a small paved area for vehicle loading but the owner did not want to do that.
John LN/A
MICHAEL JN/A
MICHAEL JThe hours listed with U-Haul are not the hours of the location. The location is a church without a U-Haul office. The gentlemen did not understand my concerns. I ultimately had to send a email to U-Haul.
Krystal HNo one was there to assist me during their posted bussiness hours. Had to drop off trailer in the back of their run down shop. Grass was up to my knee. Was very scared I would step on a snake while disconnecting the trailer in the overgrown jungle. The road was muddy and had numerous pot holes. Also this place looked very "sketchy". Known drug area
Jonathan Bvery easy pickup, owner was responsive and professional
Sarah RI went to return truck during posted hours and no one was around. I called and he said to leave the keys in drop box. That was convenient but would have passed by if not for 1 other uhaul truck out front.
Terri WGood customer service
Rodney SManager went out of his way to arrange a ride when an Uber ot taxi was not available.
Bruce REverything was excellent location was perfect The gentleman that I spoke with was very good and everything was nice as well as the service truck great
Joseph TCockroaches in truck. Guess not atypical for SC
Samantha BI was never advised that there was a mileage limit. The dealer focused on the fact I had 5 days useage
John WHad to call the owner because NO one was there at the approved drop off time. Once again, I had to disconnect the dolly by myself. Horrible experience!!!!
James HKeep doing what your doing.
Michael MI was very pleased with the whole process of renting the truck and trailer.
PATRICE MNo one there. No office hours posted. I was promised if I bought boxes, but didn't use them that I could return them for credit. The guy said he didn't buy boxes because he was "independent".
Anthony HExcellent job rani
selinda pcheck equipment we got it home loaded car started out in the dark because we were to drive overnight and found it had no running lights wore out the battery of the car being towed to have lights in the back then had to ride with the 4ways on all the way from sc to pa.
Richard Fno suggestions at this time
Mark ZStop tell the customer one thing and do another the truck was $19 l paid $32 didn’t go but 12 miles total didn’t have any gas in the truck put $10 in the truck that took it pass the 1/4 off tank more than it had when l got it will never get a truck from them again
betty cGet rid of the Ford trucks. They ride rough.
Bettina GMake sure the truck alignment is working before trucks are going on a long distance move.
alexander bJust make sure, that equipment and trucks are clean and sanitized. Also , that the truck is swept out.
melissa cNothing
James AWe picked up on a Sunday - had to call to get manager to site. Would have been nice to know in advance so I could have call on my way to pick up.
Tom HWe just dropped the truck off at this location. But it definitely looked raggedy
Lyndsey NThere was no one there and so getting trailer off the hitch was a little difficult.
Brian PThey went out of their way when the reservation was at a different location and no transportation was there.
Laura WQuick process, polite and friendly. Good communication
Michael RRana and his team went above and beyond our families expectations. A++ dealer!
Wayne HVery easy drop-off.
John MWe had a truck reservation and the night before the previous place cancelled it because they didn’t have any. RANA came through for us and had a truck and was there when he said he’s be. We won’t use anyone else ever again.
Denise DThe rep was extremely friendly and made the process very easy. The vehicle ran well and we were charged what was promised. Thank you, and if I need another rental, I will try to get one from this location.
Sheldon SExcellent service
RONDA GVery nice and helpful man to help me with my moving needs. The truck was clean and gave me plenty of room for my belongings. I would definitely recommend him to use as a truck pick up location.
Jennie FNobody is on duty at this location. The little office out back says “Call if you need me”. A homeless (looking) guy walked out of the office when I returned the truck. I thought he might be the manager at first, but then I saw a plastic bag in his hand with a few beer cans and noticed his clothes and dirty complexion. He did respond “yes” to being the manager, but as I left, he started walking down the road - beer cans in hand towards the gas station down the street. He did quietly point me to the key drop box though before I left. Hey, maybe he was the manager, but it felt strange.
KENNETH PNothing. EVERYTHING WAS PROFESSIONAL AND HELPFUL. Great customer service.
jimmie mNothing everything was good. Great customer service and easy rental .
JAMES WYou have the worst customer service. I booked my truck calling your 800 number. The attendant booked the truck for me and very conveniently forgot to mention that it’s a self check out location that requires me to download your app to proceed with the transaction. I refused to do that but when I called your customer support, the attendant, her name was sineema (cinema) was horrible and hung up. I tried calling over n over and she would put me on hold and then hang up. Do you need a medal for that kind of customer service? I will never ever rent anything from you. From the booking agent to the person after the horrible mistake treated me like shit. No, never in your fu***** dream would I ever recommend your lousy company to any decent human being.
Shahid HI had to drive further than what was promised to pick up the trailer. Not ideal. Employees were very nice and helpful though.
WILLIAMA CMr. Rana, is the best! I always receive excellent customer service at his Uhaul site.
TED RGreat experience and owner was very helpful
JASMINE PAll I can say they are great and fantastic to work with. I've rent 3 different time in the pass 6 months. Every time has been great. Keep up the great customer service you have.
DONNA Fwas told I could drop off anywhere in Aiken SC - call (800) number on drop-off day to notify. When called, was then told I had to drop off at open location (Labor Day - most were closed). Had to drive 25 miles out of way to "open" location per 800 number and when I arrived, the location was closed.
FRANCIS RVery helpful and he knows quite a bit about the rental trailer.
Salvatore A