Customer Reviews for Lyles Services
(U-Haul Neighborhood Dealer)

201 reviews

1100 S Commercial Ave   Eagle Grove, IA 50533
(S End Of Town)

(515) 448-5545

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(515) 448-5545

1100 S Commercial Ave
Eagle Grove, IA 50533
(S End Of Town)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick OBrien 
Rating:
5.0

Easy to reserve. Truck was ready for us when we showed up. Friendly people.

EDWIN SCHMANKE 
Rating:
1.0

The address on the uhaul contract was incorrect. there was almost no space to leave the uhaul/trailer.

Ryan Baugh 
Rating:
3.0

Dropped off after hours. I put my own lock the trailer as I didn't want the 2 dozen blankets left in an unlocked trailer. I would assume it would have been my dime if the blankets came up missing? Need to fix that potential issue. Place blankets, plugs, hitches etc. etc. into a secure box or some container for afterhours or Holiday drop offs.

Dale Hansen 
Rating:
5.0

Customer did not leave a comment.

Robert Hock 
Rating:
4.0

All was well at the pick up location. However I had to drive an additional hour each way because trailer wasn’t available at the original reservation location. Pretty inconvenient after driving 1000 miles.

Greg Perrine 
Rating:
5.0

Great people. Great to work with. Location was easy to get to.

Ed Schmanke 
Rating:
4.0

It’s a drop off point what else is there to say.

June Bryant 
Rating:
5.0

Customer did not leave a comment.

Lisa Brott 
Rating:
5.0

Customer did not leave a comment.

Shresea Hamilton 
Rating:
5.0

Customer did not leave a comment.

JACKSON GLEASON 
Rating:
3.0

I was supposed to receive a call because I didn’t get the two Dollie’s I paid for and never got a call so I was stuck paying for them even though I didn’t get to use them.

Beth Lukes 
Rating:
5.0

Customer did not leave a comment.

Jody Peterson 
Rating:
4.0

Customer did not leave a comment.

Lanny Parrott 
Rating:
4.0

Customer did not leave a comment.

RAEJEAN LEU 
Rating:
5.0

Customer did not leave a comment.

Betty Mastin 
Rating:
3.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Brody 
Rating:
5.0

Customer did not leave a comment.

Terry Pressley 
Rating:
5.0

Customer did not leave a comment.

Kevin Rogers 
Rating:
5.0

Customer did not leave a comment.

Kevin Krogman 
Rating:
3.0

If they would have checked the vehicle when it came in, they would have seen that it was low on oil. I had to spend $8.00 for a quart.

Jeffrey Smith 
Rating:
4.0

Exterior of vehicle was very dirty ( covered with bugs) could have been power washed prior to delivery. Otherwise all else was great

WILLIAM Jenkins 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
5.0

I don't have any complaints as I was allowed to pick up 2 days before I had originally scheduled as I had help to pack over the weekend but not when it was originally scheduled for. They made everything smooth and easy!

Jeleane Simmons 
Rating:
2.0

Customer did not leave a comment.

Wendy Hurias 
Rating:
5.0

Friendly people, had equipment that I needed. Great service, !!

ROBERT MILLER 
Rating:
5.0

Customer did not leave a comment.

Alberto Enriquez 
Rating:
5.0

Customer did not leave a comment.

DONNA MILLER 
Rating:
5.0

Customer did not leave a comment.

DANIEL THOMPSON 
Rating:
5.0

Customer did not leave a comment.

ROBERT MINTER 
Rating:
5.0

Very helpful and flexible.

Benjamin Paul 
Rating:
5.0

Loved the after hours drop off nice and convenient!

MICHAEL TINDALL 
Rating:
5.0

Very quick speedy friendly and welcoming

TANA WOODIN 
Rating:
5.0

The cab was stinky and looked like chocolate drink had been spilled and not cleaned up. I wanted a ramp but didn’t ask for one. I thought it had one.

Ramona Graves 
Rating:
5.0

Customer did not leave a comment.

Ryan Hill 
Rating:
5.0

Customer did not leave a comment.

Michael Guy 
Rating:
5.0

Customer did not leave a comment.

GREGORY FROMMELT 
Rating:
5.0

Customer did not leave a comment.

James Meyer 
Rating:
3.0

We wanted a 15 foot truck. Non available, they gave us a 20 foot truck instead. What they the pick up or drop off people couldn't tell us was were we charged for a 15 or 20 footer! The paperwork doesn't show the end result. With other rental places they have all of it right on the paperwork!

ALLEN TRIBAL 
Rating:
1.0

They need to check the trailers before they give them to the customer my driver side front tire had Cord showing when I got it then they blamed me for someone stealing it after I put it back being a honest guy and never stole anything in my life let alone a tire. I will never be going to this place ever again.

Derek Schulze 
Rating:
5.0

Customer did not leave a comment.

Corey Farnum 
Rating:
5.0

We were greeted by personnel who removed the trailer and did all the work. They prepared the close of the contract. We never had to get out of the car.

Jane Saniuk 
Rating:
5.0

Customer did not leave a comment.

Alan Leadley 
Rating:
5.0

Customer did not leave a comment.

Codie Smith 
Rating:
4.0

Customer did not leave a comment.

Jason Sikyta 
Rating:
5.0

Customer did not leave a comment.

Michelle Morrill 
Rating:
5.0

Everything went smooth! Thank you:)

David Pettinger 
Rating:
5.0

Customer did not leave a comment.

JoAnn Burgwin 
Rating:
5.0

staff were great. they were friendly and knowledgeable. great experience.

stuart cochrane 
Rating:
5.0

Customer did not leave a comment.

mario ragazzo 
Rating:
5.0

Customer did not leave a comment.

Karen Terry 
Rating:
5.0

Customer did not leave a comment.

Adam Walton 
Rating:
5.0

Customer did not leave a comment.

Corrine Mork 
Rating:
5.0

Customer did not leave a comment.

Marvin Blackwell 
Rating:
5.0

Customer did not leave a comment.

Steven Kanagy 
Rating:
5.0

Customer did not leave a comment.

Randy Cruz 
Rating:
5.0

After hours

Jody Helgevold 
Rating:
5.0

Staff was very helpful and made the rental process easy.

Derek Studer 
Rating:
5.0

The only problem I have is that 2 days after I had already made my agreement with U-Haul, my drop off location was changed and unavailable. I had to spend more money and inconvenience the owner of the vehicle that I used to pull the U-Haul trailer and inconvenience to myself. I would not use U-Haul again unless I had no other option. If U-Haul cares about its customers, some sort of compensation should be given.

Todd Couson 
Rating:
5.0

Customer did not leave a comment.

Debra McCrae 
Rating:
5.0

Customer did not leave a comment.

Alan Leadley 
Rating:
5.0

Customer did not leave a comment.

Mindy England 
Rating:
2.0

Make sure U-Haul is doing the proper safety inspections on equipment. Before you take it.

Floyd Chaplin 
Rating:
5.0

Customer did not leave a comment.

Ed LeBlanc 
Rating:
4.0

Customer did not leave a comment.

David March 
Rating:
5.0

Lyles Ford was great, we needed (2) 26' trucks and they were there and ready to go for us! Very much appreciated not having to go farther to get the trucks!

Jodi Elphic 
Rating:
2.0

Owner was visibly annoyed I came at his lunch hour. I was there 12:15. He loaded my car on the trailer hastily. One side, he didnt line up the strap so it kept coming off until I figured out how to align it. Then he never bothered to put on the back up chains that secure to bottom of vehicle.

Reda Daher 
Rating:
3.0

Customer did not leave a comment.

Becky Guzman 
Rating:
3.0

Excellent service

Ann Bormann 
Rating:
4.0

Customer did not leave a comment.

Justin Schwake 
Rating:
5.0

very nice people to deal with and very helpful

Jeff McKibban 
Rating:
5.0

Customer did not leave a comment.

jody Hefferman 
Rating:
3.0

Customer did not leave a comment.

Mark Watson 
Rating:
3.0

This was actually the 4th location we had to go to get the truck. The first (Kramer Hardware in Clear Lake), did not have a truck and transfer us to P&T Auto in Mason City. P&T contacted us on Thursday saying they would not have a truck until Saturday @ 9AM but were not open until 12PM. We called UHaul Dispatch and were directed to go to Belmond. This place had a truck, but no one knew how to sign it out. We had to go to Lyles Ford in Eagle Grove, an extra 60 miles out of our way. We were at least able to get the truck a day early and returned it two days early.

Joseph Koehn 
Rating:
5.0

Everything was GREAT!!!!!!!

JACK KWON 
Rating:
5.0

The lady I dealt with was very nice and explained the entire process to me in detail!

Mark Philbrook 
Rating:
5.0

Customer did not leave a comment.

Alan Leadley 
Rating:
5.0

Customer did not leave a comment.

larry Carlson 
Rating:
5.0

Great staff and helpful

brad thill 
Rating:
3.0

Customer did not leave a comment.

Diane baluczynski 
Rating:
5.0

Customer did not leave a comment.

Arthur Luna 
Rating:
5.0

Customer did not leave a comment.

Cj Mohr 
Rating:
3.0

The only thing that I didn’t like is the fact that no one is around to help you detaching the trailers, They just tell you to go to the parking lot there and drop it off!

rony ramirez 
Rating:
5.0

Customer did not leave a comment.

Dan Norman 
Rating:
4.0

I was very impressed with the people at this location, very friendly, helpful and got me on my way quickly. I was disappointed in that I had to drive 40 extra miles each way to pick up the truck when I was promised a truck in Algona, rather than Eagle Grove. The phone person who rearranged my pick up told me I would get a $50 guarantee and reduce my per mile to $0.59/mile but I was charged $0.79/mile and they didn't know what the $50 guarantee was at the Eagle Grove location.

Mark Sams 
Rating:
5.0

Customer did not leave a comment.

KATIE LEWIS 
Rating:
5.0

Very good

Dennis Whaley 
Rating:
5.0

Customer did not leave a comment.

Will Cramer 
Rating:
4.0

We pre-ordered a dolly and 12 blankets then switched to no dolly and 24 blankets. It was a bit unorganized.

Diane Claude 
Rating:
5.0

Nothing.

JACK KWON 
Rating:
3.0

Customer did not leave a comment.

Sue Campbell 
Rating:
5.0

Easy drop off location.

ROBERT LARSON 
Rating:
5.0

Location was very helpful, knowledgeable and pleasant to deal with.

John Rogers 
Rating:
3.0

Customer did not leave a comment.

Derek Vohs 
Rating:
3.0

Customer did not leave a comment.

adam spencer 
Rating:
3.0

Customer did not leave a comment.

Jena Heard 
Rating:
5.0

Customer did not leave a comment.

Francine Stephens 
Rating:
5.0

Customer did not leave a comment.

DENNY SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Adam Walton 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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