Customer Reviews for Lucias Fine Furniture
(U-Haul Neighborhood Dealer)

257 reviews

206-4 N Fruitland Blvd Suite A   Fruitland, MD 21826

(410) 548-9594

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 548-9594

206-4 N Fruitland Blvd Suite A
Fruitland, MD 21826

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

michael burton 
Rating:
5.0

Very helpful

David Ringold 
Rating:
4.0

Customer did not leave a comment.

Sloane Godbolt 
Rating:
5.0

Customer did not leave a comment.

Shannon ROBERTSON 
Rating:
3.0

Although he was nice- I did not get the sense that he knew what he was doing.

Penny Foland 
Rating:
4.0

Customer did not leave a comment.

Marcus Gonzalez 
Rating:
5.0

Person that helped was excellent!

Terri Kyser-Ging 
Rating:
1.0

They did not return the rest of the deposit that wasn’t used. We did not go over our mileage and was charged 45$ when it’s supposed to be 1.29 per mile the lady in the office is rude and kept cutting me off she doesn’t understand English very well

chanel handy 
Rating:
5.0

Customer did not leave a comment.

DARRYL BYRANT 
Rating:
5.0

Customer did not leave a comment.

Bill Zlakowski 
Rating:
5.0

Staff were very friendly and the return went smoothly.

Jeff Walther 
Rating:
5.0

Customer did not leave a comment.

Victor Guerra 
Rating:
5.0

See above negative comments.

Heinz Akers 
Rating:
5.0

Customer did not leave a comment.

John Dawson 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Lowe 
Rating:
5.0

Your customer service is excellent. No improvement needed.

Yvette Cross 
Rating:
5.0

Customer did not leave a comment.

Ken Walker 
Rating:
1.0

I showed up at 7 AM for two days in a row for my truck, 26 foot, pick up and the store was closed. Although it said open & hours of 10 to 6 pm, I was there untilive minutes before 12 pm, noon, and the store was still closed without lights. I needed Uhaul Help online. I called three times. They wanted the store to help check in the truck. A man at Uhaul online changed my time. My movers didn’t show until 11:45 and Marijuana smelled horribly & car. They wouldn’t be available to start the job until 12 PM to load the truck and I almost canceled but no one from Moving Help was answering the phone so I decided to go ahead with this job & not cancel my move a 2nd day in a row, this move would not begin until 12pm. They loaded 6 hours until 6 PM and then two hours to unload 8pm -10 pm with a yelling psycho girlfriend Anastasia. I had paid for 8 hours of moving help from FIT TO MOVE. The business owner JEFF brought a guy plus his psycho belligerent girlfriend & they would not leave my home unless I paid them an additional $130 for 2 -1/2 hours, $325.00 plus the job code for 8 hours.

Carmen Harman 
Rating:
5.0

Customer did not leave a comment.

Brittany Wiggins 
Rating:
5.0

Customer did not leave a comment.

mark davis 
Rating:
5.0

Again very helpful and friendly to my situation.

Jeff Beall 
Rating:
5.0

Great pickup location and great attendance from Lucia

Diogo Tolentino 
Rating:
5.0

No changes keep up the good work ,friendly staff, I showed up at closing time the staff was awesome.

Robert Massey 
Rating:
5.0

Nothing

Carol Cottman 
Rating:
3.0

Place was closed when i dropped off the truck.

Joseph David Lopez 
Rating:
5.0

Easy drop off. The nice lady who helped me was waiting outside as I pulled up. Super fast drop off. Smooth transaction. Very professional service.

Corey Adams 
Rating:
5.0

Customer did not leave a comment.

Victor Jensen 
Rating:
5.0

Customer did not leave a comment.

Larry Eberly 
Rating:
3.0

No issue with this location - except for its location. I reserved this truck AND a trailer for pickup near my house - 55-miles from this location! The trailer was not available here, so I had to drive over 70-miles to get that and then another 25 miles back to my house. Was planning to start loading at 1000 - finally got to start at 1400. Total failure of the reservation process.

Christopher Ostrom 
Rating:
5.0

Good place to rent from

Daron Boucher 
Rating:
5.0

Customer did not leave a comment.

Daryl Young 
Rating:
5.0

Customer did not leave a comment.

Chris Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Victor Guerra 
Rating:
4.0

Customer did not leave a comment.

Mark Langgle 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Summers 
Rating:
5.0

Cool place, awesome people.

Jonathan Little 
Rating:
5.0

Customer did not leave a comment.

Edward Ladoski 
Rating:
5.0

Customer did not leave a comment.

Mark huber 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

CAROLYN ADKINS 
Rating:
5.0

The staff at Lucia's Fine Furniture did a fantastic job. Everyone was very friendly. I will definitely go back again.

dan taylor 
Rating:
5.0

Customer did not leave a comment.

Donna McCann 
Rating:
3.0

This does not reflect on Lucias but on the overall Uhaul experience. I was told there was a trailer at Harrington, DE. Uhaul called back and informed me a trailer was only available in Fruitland, MD but that I could return it in Harrington. I was not able to return it in Harrington but had to make another trip to Fruitland. Plus, I returned a day early and no bill adjustment was made. It will be the LAST time I will rent from Uhaul.

ROGER FRANKS 
Rating:
5.0

Customer did not leave a comment.

KECIA RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Lucia Brent 
Rating:
5.0

Customer did not leave a comment.

patricia sweeney 
Rating:
1.0

Did not like the mileage and how much it cost it was too much money paid $20 for the U-Haul and the extra dollars for gas for miles

SHIRMIRA GREEN 
Rating:
5.0

Customer did not leave a comment.

LUCIA BRENT 
Rating:
5.0

Just a drop off location. Not much to do. Staff was friendly and courteous

Robert Zerbe 
Rating:
5.0

Customer did not leave a comment.

HARVEY Scott BRENT 
Rating:
5.0

Customer did not leave a comment.

Victor Guerra 
Rating:
5.0

Hands down best customer service I have had in uhaul or any other moving companies.

Jeremy Newark 
Rating:
4.0

Customer did not leave a comment.

JOSEPH BEADENKOPF 
Rating:
4.0

Customer did not leave a comment.

Rachel Foskey 
Rating:
5.0

Customer did not leave a comment.

Jorge isler 
Rating:
5.0

Great service!

Victor Guerra 
Rating:
5.0

Customer did not leave a comment.

WARREN OWENS 
Rating:
5.0

Customer did not leave a comment.

Marla Dickerson 
Rating:
5.0

Lucia, Victor and Scott are amazing!

wayne keen 
Rating:
5.0

Great drop off experience. Was in and out in 10 minutes.

Leon Printz 
Rating:
2.0

The lady in charge seemed not to care that I had not been informed of a change in the pickup site. I had to drive many, many miles away to pick up the trailer. She was nice on the phone but..........

victor corbin 
Rating:
1.0

The pick up location does not open until 10 and we wanted the truck at 8:30, so at the time we made the online reservation we were notified that we could use our phone to pick up the truck. We were checked in and had paid for the rental on line two days before the pick up. On the morning of the pick up we accessed U Haul web site repeatedly and were repeatedly notified that we had to wait until the store opened. We called U Haul Customer service and we were on hold for twenty minutes. When someone answered the phone we explained the problem and were told we would be connected with the 24/7 folks. We were put on hold again and after several minutes we gave up. We went to the pick up location at 10 and explained the problem. He went on line but said his internet connection was slow. After about five minutes he said we owed the rental charge. We told him we had already paid (in fact our credit card had already been debited). Eventually he called the store owner on the phone and she and he completed the on line process for tuck pick up, We finally got the truck at 10:30, two hours after we were supposed to get the truck. This is the second time we have had major problems with U Haul truck pick up, albeit the prior problem was a different location. We won't use U Haul again.

ROBERT MCCAIG 
Rating:
5.0

Lucia is great to work with

Jackie Foskey 
Rating:
5.0

Customer did not leave a comment.

Randall Walston 
Rating:
5.0

Customer did not leave a comment.

MARK GLINOWIECK 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER PHILLIPS 
Rating:
3.0

Customer did not leave a comment.

STEVEN GUERRA 
Rating:
5.0

Not a thing it was easy and Lucia provided excellent service

Justin Garner 
Rating:
5.0

The owner of the business was extremely helpful. Will use them again if I ever need a uhaul again.

Angel Timmons 
Rating:
5.0

Customer did not leave a comment.

Seedahmed Ahmed 
Rating:
5.0

Customer did not leave a comment.

Paul Lister 
Rating:
5.0

Customer did not leave a comment.

Tre Jones 
Rating:
5.0

Very pleasant experience and highly recommend.

Earl Jones 
Rating:
5.0

Customer did not leave a comment.

Justin Garner 
Rating:
5.0

Very. Nice lady. Overall experience was horrible

Robert Baechtel 
Rating:
4.0

Customer did not leave a comment.

Gina Deal 
Rating:
4.0

Being that I’m mechanically inclined all was a breeze to load a non running vehicle using hoist and chain hoists. Online videos for non mechanically inclined men or women would make getting a vehicle on the trailer Easer

edward czwalina 
Rating:
5.0

Customer did not leave a comment.

Carrie Bryant 
Rating:
5.0

Excellent customer service, very helpful and personable. Thank you for your service!!!!!!

TRACY BYRD 
Rating:
5.0

Very nice and smooth experience !

ROBERT CLARK 
Rating:
2.0

No one was available to check in the trailer. I parked it and left it in a space near the other units.

Robert Maxfield 
Rating:
5.0

I have rented from this location now for the third time. Very,very friendly people to deal with.

Robert Lewis 
Rating:
5.0

The lady was amazing that helped us....there were some problems with the internet service being slow which made things take longer then usual, however, she was an amazing hostess while we were waiting.

Angela Ruckle 
Rating:
4.0

Customer did not leave a comment.

Delsheta Sample 
Rating:
5.0

Customer did not leave a comment.

Joseph Pietroski 
Rating:
5.0

Nothing

William Purnell 
Rating:
5.0

Fix your app and web site. I did an express check in, and the site didn't work right. with your app, I tried to change the time that I was supposed to pick up my trailer, and was unable. It just seems impossible to use. It doesn't work half the time and it's also not intuitive. You guys need to use it yourselves and then fix the problems before you torture us with it.

Eduardo Nagy 
Rating:
4.0

Customer did not leave a comment.

Lisa Bohr 
Rating:
5.0

Thank you!

Jordan Gilsdorf 
Rating:
5.0

Very professional, knowledgeable and caring staff.

jackie conahan 
Rating:
3.0

Customer did not leave a comment.

Robert McCaig 
Rating:
5.0

Great experience!

Jean Mitchel 
Rating:
5.0

No improve needed. Always a great experience with this location.

Arthur Vandervoort 
Rating:
4.0

Customer did not leave a comment.

William Schlegel 
Rating:
4.0

always a good experience with this location

Ralph Peregoy 
Rating:
5.0

Customer did not leave a comment.

Crystal Handy 
Rating:
5.0

Everything was perfect.. No improvement needed..

Jeffrey Phillips 
Rating:
4.0

Customer did not leave a comment.

Shawn Jones 
Rating:
5.0

Nothing!!!! I had a very enjoyable experience, they where very helpful and made my experience of pickup and returning the rental truck easy. I would recommend anyone in the area in needs of a rental moving vehicle to please use their services.

Berton Cannon 
Rating:
3.0

Quote received from woman on phone was good, upon arrival man didn't understand the process and quoted me incorrectly causing me to begin to leave until he called his wife to get it straight. Needs more education on process!

Candace Orlea 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top