Customer Reviews for Louisville Mattress
(U-Haul Neighborhood Dealer)

167 reviews

6504 N Preston Hwy Ste 1   Louisville, KY 40229

(502) 962-8356

Office Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: 10:00 am - 3:00 pm
  • 3/30/2024: 10:00 am - 3:00 pm

Services at this Location:

Contact Us

(502) 962-8356

6504 N Preston Hwy Ste 1
Louisville, KY 40229

Services at this Location:

Office Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: 10:00 am - 3:00 pm
  • 3/30/2024: 10:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Accommodating service when u haul system was down

bill pruitt 
Rating:
3.0

Customer did not leave a comment.

Jonathan Holt 
Rating:
5.0

Customer did not leave a comment.

ANAS SAMHAN 
Rating:
1.0

My account was charged until it went negative for a “hold” of over 500 dollars and nobody knew what was going on because it didn’t show in their system. It was 75.86 and it hit my account 7 times. The truck was janky and could use a service and smelled weird.

kiara hadnot 
Rating:
5.0

Way to expensive over 200 buckc

robert hewett 
Rating:
5.0

Customer did not leave a comment.

Rachel Grosse 
Rating:
5.0

I was supposed to rent my truck at 10:00 a.m. systems were down I didn't get my truck until 3:00 in the afternoon then I couldn't it said I had to return my truck at 6:00 a.m. the next day which it wasn't supposed to be until 11:00 a.m. the next day then the phone system I couldn't get it to go through I had issues took me over an hour and a half to even get logged in and get everything filled out so I just think your system has to be a little bit better for people to be able to log into your system and get done quicker than to have to go through everything that they have to just to get a truck rented to people to understand it and to be able to check in better some people aren't as quick as the younger generation

Michelle Cash 
Rating:
5.0

Customer did not leave a comment.

David Snyder 
Rating:
5.0

Customer did not leave a comment.

Paige Radford 
Rating:
5.0

Customer did not leave a comment.

Erick Richie 
Rating:
5.0

Customer did not leave a comment.

Ana Batista 
Rating:
5.0

the location was great and I had o issues with them. but i had originally booked at another location and it got moved to a 2nd location and then when i arrived there, they didnt have a truck assigned to my reservation so i think was changed to a 3rd location which was this location. I am not happy with that

Jordan Ladnier 
Rating:
5.0

Customer did not leave a comment.

Errol Bashaw 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Adkisson 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Dunn 
Rating:
5.0

Customer did not leave a comment.

Michael Coleman 
Rating:
5.0

The check engine light was on

Stephanie Guyer 
Rating:
5.0

Todd gave me excellent service. He called to check in when I was running late to assure I was able to get my rental. He also answered all my questions. I highly recommend using this location as the customer service was better then going directly to Uhaul chain store on Bardstown Rd.

Mary Maddox 
Rating:
3.0

Better knowledge

David Clark 
Rating:
4.0

Customer did not leave a comment.

Melinda Mals 
Rating:
2.0

Customer did not leave a comment.

Rebecca Fernandez 
Rating:
5.0

Website would not allow me to pick a location close to my destination. This location assisted me in making it happen.

Julie Daugherty 
Rating:
4.0

Great friendly service!

Ann Crowe 
Rating:
5.0

Customer did not leave a comment.

Stephanie Trammel 
Rating:
1.0

There is so much to type but two days before I was to pick up the truck I was switch to another location. When I arrived at that location they also didn’t have a truck. Then they sent me to a location which was roughly 30 minutes away and was a place that only had one truck that was not supposed to be rented because it was promised the next morning at 8 o’clock. It was the worst experience dealing with a rental company and I will probably never use you again.

Trent Pehlke 
Rating:
3.0

Customer did not leave a comment.

Charles Green 
Rating:
5.0

Very helpful. Will use them again

DAVIDA CANTER 
Rating:
1.0

The truck was dirty inside. But, you going to charge above the government rate in the gas mileage. .99 a mile in a dirty truck.

Clarence Dishman 
Rating:
5.0

Customer did not leave a comment.

Candice Polite 
Rating:
5.0

The process was quick and easy. The customer service representative was extremely helpful. He was polite and friendly. I would definitely do business with them again.

Susan Newman 
Rating:
5.0

Customer did not leave a comment.

Brian Herrick 
Rating:
3.0

Light for cargo area, service vehicle so check engine light is not on

Taylor Gray 
Rating:
3.0

Ridiculously expensive. Absolute robbery. Trucks all advertising $29.99 but really it's going to cost you $100! Plus $20 in this gas hog truck!! Trash. Thankfully I won't have to move again for a long time. I'll never use uhaul again. I'll buy my own truck

Seth Riggle 
Rating:
4.0

Customer did not leave a comment.

MEGAN LOSEY 
Rating:
5.0

Customer did not leave a comment.

Joshua Mclean 
Rating:
5.0

I do not believe I should’ve been charged an additional day due to rain delays and the movers showing up late because of rain delays as well

Jonathan Dawson 
Rating:
5.0

Customer did not leave a comment.

ZACHARY VOGELSONG 
Rating:
2.0

The online log in was difficult to understand which lead to a delay getting started by like two hours.

JEFFERY MILLER 
Rating:
2.0

Uhaul changed my pick to different location. Truck was on empty, driver's door did not shut properly, steering was wonky, check engine light was on and seat belt was rigger with a hair tie!

suzanne wick 
Rating:
5.0

Nothing to comment. Service is exceptional.

JAMES MCGOFF 
Rating:
5.0

Good prices, great service, friendly staff!!

RICHARD KNIGHTEN 
Rating:
4.0

U-Haul changed my pickup location the night before my reservation. Added $20 in mileage and 40 minutes to my plans. Not cool.

Brian Ward 
Rating:
5.0

Customer did not leave a comment.

RACHEL RAY 
Rating:
3.0

First of all I arrived at my confirmed location Affordable Muffler (29348597) at 8:30 a.m. Sunday, July 11, to pick up the uhaul truck only to find out it was no longer availlable at this location. The uhaul website informed me a truck is available at the Crums Lane location at 10:00 a.m. I called the uhaul customer service and was put on hold for 45 minutes before a representative could talk to me. The uhaul representative then informed me the truck was not available at the Crums Lane location either. The representative told me a truck was available across town at the north Preston St. location. I had to drive 36 miles round trip out of my way to get the truck and return it. Plus I had to drive extra miles in the truck and gas expense due to the last minute change in location to pick up the truck. I do not understand why Uhaul could not have informed me that the truck was not available sooner rather than at my initial confirmed location by Uhaul. I would have cancelled altogether if I would have known this sooner. I could not cancel at the last minute because I had six people waiting on me to move. My experience with Uhaul was extremely frustrating and not to mention expensive due to all the extra driving I had to do. I request Uhaul to refund at least half of my cost due to extremely poor customer service. You can call me at (502) 554-4436 to discuss further. Thank you.

Joseph Boone 
Rating:
5.0

Todd was very patient and extremely helpful! Thank you!

MONIQUE BECKHAM 
Rating:
5.0

Customer did not leave a comment.

JORGE MARTINEZ LOZADA 
Rating:
5.0

Customer did not leave a comment.

christian Schlachter 
Rating:
5.0

Customer did not leave a comment.

Brooke Corder 
Rating:
5.0

The owner was extremely nice and down to earth! Would highly recommend in the area VS the mini storage one. Thank you

Kay Allgeier 
Rating:
5.0

Better access road.

PETER COOK 
Rating:
4.0

So the only reason it wasn’t 5 star is because the uhaul was actually not in the location it was suppose to be. It was suppose to be at 502 storage and it wasn’t there so we had to track it’s location. I even have proof on my order email showing it was to be picked up at the 502 storage.

Alex Fierros 
Rating:
5.0

Customer did not leave a comment.

Nicole Grodan 
Rating:
4.0

Customer did not leave a comment.

Learman Murray  
Rating:
5.0

Customer did not leave a comment.

Deanne Willis 
Rating:
1.0

I’m sure I returned the vehicle with the same level of fuel but they charged me $10 for fuel.

Moath Alqatamin 
Rating:
5.0

Great service

Audrey Hyatt 
Rating:
5.0

I recommend certly

Islan Altavaz 
Rating:
5.0

Customer did not leave a comment.

Todd Conatser 
Rating:
4.0

I use Uhaul on many occasions, but recently I have been contacted at the last minute advising me that my pickup or drop off address has changed. That’s very annoying, as most times it’s not convenient for me. I wish you would change this practice.

Susan Shaver 
Rating:
5.0

Customer did not leave a comment.

Monica Wilson 
Rating:
5.0

Todd made my experience very easy in a time of moving chaos and he is a great value to uhaul

Patrick Evans 
Rating:
2.0

Had to jiggle the key to start it, truck wouldn’t come out of 1st gear, smelled like smoke and I don’t smoke, so it stunk.?? Cab had ashes Everywhere and I had to clean it to feel comfortable. Still haven’t received my deposit back. I should’ve received about $40 by now..

Quinton Jones 
Rating:
2.0

You charge me a mile and I put 8 dollars of gasoline which corresponds to an average of 4 gallons, my big question is your car consumes 11 with 4 gallons? Thank you for your service but I will never ask for your services again

Manuel Ortega 
Rating:
3.0

Never was informed that I had an certain amount of miles to use, so when I returned the truck back in on full and clean like I was told to, I got charged $40 saying I went over my allotted miles..

Chelsea stroud 
Rating:
5.0

Customer did not leave a comment.

Luther Glenn 
Rating:
5.0

Customer did not leave a comment.

Brittney Johnson 
Rating:
5.0

Customer did not leave a comment.

John Tharp 
Rating:
5.0

Great customer service! Will definitely rent here again!

Lisa Hayden Reau 
Rating:
4.0

Customer did not leave a comment.

annette bridges 
Rating:
5.0

Customer did not leave a comment.

Rodney Calvo 
Rating:
4.0

Continuar con la misma amabilidad y servicio para que mantengan conservados sus clientes y obtener nuevos. Estamos satisfechos por sus servicios. Muchas gracias.

Jose Casado 
Rating:
5.0

The front tires are worn Bald on the outsides both of them. The inside of the Van was exceptionally clean as well as the enclosed area.

Ad smoker Deuser 
Rating:
5.0

Customer did not leave a comment.

Andre Stuckey 
Rating:
5.0

Customer did not leave a comment.

ty anderson 
Rating:
5.0

Customer service was excellent! Thank you so much!

Alicea Russell 
Rating:
3.0

Make the online approval process quicker. I waited 20 minutes to get approved.

Sydney Rusboldt 
Rating:
5.0

Customer did not leave a comment.

Mason Callender 
Rating:
3.0

Customer did not leave a comment.

James Maddox 
Rating:
5.0

??

patrica posey 
Rating:
5.0

Customer did not leave a comment.

paula windell 
Rating:
5.0

Customer did not leave a comment.

Kemaria Rowe 
Rating:
5.0

Customer did not leave a comment.

Larry Heck SR 
Rating:
5.0

Customer did not leave a comment.

Ann Newton 
Rating:
5.0

Customer did not leave a comment.

Martin l Perez allende 
Rating:
5.0

Customer did not leave a comment.

Ann Newton 
Rating:
5.0

Excellent customer service????????????

jose jimenec 
Rating:
5.0

Great experience and customer service!!

donna sloss 
Rating:
5.0

One of the easiest time that I've ever rented a vehicle

gerry wilson 
Rating:
5.0

Customer did not leave a comment.

Majid Kashan 
Rating:
1.0

Customer did not leave a comment.

michael houston 
Rating:
5.0

Make it easier to book online Offer the mileage options online

Matt Verkuilen 
Rating:
5.0

Very nice to deal with Clean vehicles friendly quick and out the door return was easy thanks

charles shelton 
Rating:
3.0

Take cone down so if you have trailer you can pull around store and pullout.

Krisna Tibbs 
Rating:
5.0

Customer did not leave a comment.

caroline Flitcher thomas 
Rating:
5.0

Nothing! Fast friendly service!

Kelly Wilson 
Rating:
5.0

Customer did not leave a comment.

Mark Kamer 
Rating:
5.0

No need to improve. Great experience!!

Zachary Ginter 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS PRICE 
Rating:
5.0

Really new clean truck

Errol Bashaw 
Rating:
1.0

When I make reservation I make it for The 10 Foot Truck but they give me Small Van So it's a bed experience I will never get u-haul in my life again They're not honest with their customers

Mohammed Altos 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top