Customer Reviews for Logan Community Thrift & Consignment
(U-Haul Neighborhood Dealer)

379 reviews

703 W Hunter St   Logan, OH 43138

(740) 279-4506

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(740) 279-4506

703 W Hunter St
Logan, OH 43138

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 12 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bradley Lowe 
Rating:
5.0

Customer did not leave a comment.

Deborah Woodgeard 
Rating:
5.0

Excellent customer service. Thank you

mark boyer 
Rating:
4.0

Customer did not leave a comment.

Tom Price 
Rating:
5.0

Super friendly and she made turn in a breeze.

Nate Knapp 
Rating:
4.0

Super quick and helpful!

Kevin Lydy 
Rating:
3.0

The people were great. However, there was a empty pop bottle hidden under the set it Decided to roll out and get underneath my gas and brake pedal. Scared the hell out of me.

Anthony Waag 
Rating:
4.0

Customer did not leave a comment.

Jim Moser 
Rating:
3.0

Customer did not leave a comment.

Mary Davies 
Rating:
2.0

Lied to about price

Robert Burns 
Rating:
3.0

The people at the reservation desk are great and we’re very helpful. We rented a uhaul on 10/15 /23 and it was great. We rented another you haul on 10/27/23. First of all the vehicle was dirty and the cargo area looks like someone had transported mulch in it. We swept it out.The cab leaked in 3 spots and and steering wheel and other areas were dirty, we actually wipe down the steering wheel and door it was so dirty and the vehicle had a hole in the muffler and was very loud. The person at the desk said the uhaul was one they used for in city transport.

John Helber 
Rating:
5.0

Customer did not leave a comment.

Tina A Doherty 
Rating:
4.0

The location is fine & staff there are great but the particular unit I had this time was horrible. The cab was dirty (cargo area was clean), The unit was beat to death, dents & scratches everywhere & the exhaust was loud.

BRIAN MASH 
Rating:
5.0

Customer did not leave a comment.

John Sloan 
Rating:
5.0

The person was knowledgeable and thorough. Very pleasant and a good small town feel.

David Berry 
Rating:
5.0

Customer did not leave a comment.

Heather Baker 
Rating:
5.0

Customer did not leave a comment.

William Flipse 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SWAIN 
Rating:
5.0

Customer did not leave a comment.

James Ward 
Rating:
3.0

Customer did not leave a comment.

Kevin Thompson 
Rating:
3.0

I actually first was supposed to pick up a trailer from Lancaster Ohio location in nobody told me that they didn't have it I went there ended up having to go to Logan thank God that they had one trailer

RICHARD AURAND 
Rating:
4.0

Customer did not leave a comment.

Aaron Eshbaugh 
Rating:
5.0

Customer did not leave a comment.

Anthony Sciartelli 
Rating:
3.0

Customer did not leave a comment.

JEFFREY MOE 
Rating:
5.0

Customer did not leave a comment.

Garrett Cesarski 
Rating:
5.0

Dropped off van and was back on the road within 10 minutes.

Rickey Carpenter 
Rating:
4.0

If you're renting a large truck, backing out of the parking spaces at this location (logan, ohio) can be tricky, but it is doable. Just be careful. Other than that, the gentleman that helped us was very nice and courteous and explained everything very well.

Nicole Alfman 
Rating:
5.0

Great place to rent from

Robert Maxey 
Rating:
5.0

Customer did not leave a comment.

Lisa McGee 
Rating:
5.0

No recommendations.

Doug Blair 
Rating:
5.0

Power was out so location was closed. Did a remote drop off. Since appliance dollie was rented separately I left in back of truck.

Marsha Luman 
Rating:
3.0

ABS system caution light & Traction Control System warning light kept flashing. Truck had difficulty climbing an incline on the road. Reported this to the attendant.

Timonthy Peterson 
Rating:
5.0

Fast. Friendly. Effecient!

STEVEN SWART 
Rating:
5.0

Customer did not leave a comment.

Luke Miller 
Rating:
4.0

Lower your mileage price

Alexander Primavera 
Rating:
3.0

Make sure equipment is clean and well maintained.

Phillip Weirich 
Rating:
5.0

N/A

Paula Lenigar 
Rating:
5.0

Customer did not leave a comment.

Mike Fargo 
Rating:
5.0

Customer did not leave a comment.

Suzanne Ezell 
Rating:
5.0

Customer did not leave a comment.

Kimberly McCabe 
Rating:
5.0

Customer did not leave a comment.

Len Scarl 
Rating:
5.0

Customer did not leave a comment.

KAREN HODGES 
Rating:
5.0

Customer did not leave a comment.

Samantha Pillar 
Rating:
5.0

Customer did not leave a comment.

Elaine Castor 
Rating:
5.0

Easy drop off.

Christopher yates 
Rating:
4.0

Everything was great, thank you. Staff was friendly and attentive.

Juls black 
Rating:
5.0

Customer did not leave a comment.

Kiera Bush 
Rating:
5.0

Customer did not leave a comment.

Heather Teinert 
Rating:
5.0

Customer did not leave a comment.

Nolan Glenn 
Rating:
5.0

There's nothing wrong with the location at the Logan Community Thrift Store that we rented the U-Haul dolly from but rather by the lack of lubrication on the tie-down strap mechanisms on the dolly, that should have already been taken care of by the ones that do the maintenance on them, they should have been lubricated before they were delivered to the U-Haul rental location, they were dry and hard to use due to lack of lubrication, other than that we were very pleased with the dolly rental

STEVEN DEVORE 
Rating:
4.0

Customer did not leave a comment.

JAmes Griffith 
Rating:
3.0

Customer did not leave a comment.

Debra Heath 
Rating:
5.0

the service was excellent and was well explained on how to use and operate the dolly and contract details.

Ali Al Balushi 
Rating:
5.0

Sales lady was extremely professional and helpful

Christy Thompson 
Rating:
5.0

Customer did not leave a comment.

Danny Stinnett 
Rating:
5.0

Customer did not leave a comment.

Jean Libben 
Rating:
5.0

Customer did not leave a comment.

Daniel Hutchison 
Rating:
4.0

Customer did not leave a comment.

maria quinn 
Rating:
5.0

Customer did not leave a comment.

Ken Mutzner 
Rating:
5.0

We did the 24/7 truckshare option and was supposed to get the truck at 7 am but due to a glitch in the system, we did not get the truck until we called the customer service twice and the truckshare line twice. We finally got the truck 45 mins later.

David Dunnington 
Rating:
4.0

Customer did not leave a comment.

carol mace 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE KEITH 
Rating:
5.0

Customer did not leave a comment.

Takita Franklin 
Rating:
5.0

The young lady who helped us with this rental was outstanding. Very polite, pleasant, and thorough. A great representative of both the store and U_Haul cooperation.

Richard Peterson 
Rating:
5.0

Customer did not leave a comment.

Brenda Hinerman 
Rating:
2.0

Staff wasn’t very friendly and had to hook up my own equipment. Every place else does it for you I have been. Had to wait a long time for assistance at the counter.

Leonard Williams 
Rating:
4.0

Customer did not leave a comment.

Jody Altizer 
Rating:
3.0

I will never use U-haul again!

Rochelle Mullins 
Rating:
1.0

The young lady was angry when she got to work and my husband and I were sitting outside the store waiting for them to open she was rude and charged us $240 we were shocked ! When we returned the u haul to the Cross Creek they couldn’t believe what she had charged us they said she charged us $60 to much we only drove it 44 miles and then the didn’t give us back all of the $100 deposit like the first young lady told us that they would . I would never receive that place to anyone and we will not use it again

Randy Myers 
Rating:
5.0

Nothing that I can think of. Everyone was very pleasant to work with and they were quick and efficient.

Karen Welch 
Rating:
3.0

You need an option other than yes, no, or NA. Like "meh" or "ish" or "passable." Wasn't good, wasn't bad, just was.

Tony Hammons 
Rating:
5.0

Customer did not leave a comment.

James Booze 
Rating:
3.0

Friendly and great service, quick and efficient

Anthony Curry 
Rating:
5.0

Customer did not leave a comment.

Evan Whalen 
Rating:
5.0

Customer did not leave a comment.

Brian Ciferno 
Rating:
4.0

Customer did not leave a comment.

Daniel Smith 
Rating:
4.0

Great check in and quick.

Patrick Pacinhik 
Rating:
3.0

Customer did not leave a comment.

Brian Coyan 
Rating:
4.0

Customer did not leave a comment.

Nicole Crihfield 
Rating:
3.0

The man behind the counter couldn’t be bothered to have any personality.

Charles Hokky 
Rating:
5.0

Customer did not leave a comment.

James Knight 
Rating:
4.0

Thank you for an awesome customer service experience !

Joseph Ginski 
Rating:
2.0

He wouldn’t let me use the bathroom. Lied to my face and said there wasn’t a bathroom in the building.

Tyler Eickholtz 
Rating:
5.0

Customer did not leave a comment.

Larson Lovdal 
Rating:
5.0

Nothing

Manford Casto 
Rating:
5.0

It was great. No problems.

Michael McDonald 
Rating:
5.0

Customer did not leave a comment.

Letha Beverly 
Rating:
3.0

This was not the location I requested to pick up the equipment. I was notified after the 6 pm deadline about the change in pick up location. When I called to complain about the location and time of notification, Heather, the manager at traffic in Columbus Ohio was not at all apologetic and was not willing to offer any kind of compensation. After i pointed out again that they failed to even follow the guidelines they set out to notify me of the pick up location change, she agreed to give a credit and then promptly hung up on me. The clerk at the pick up location was not at all sympathetic that I had to dive over 30 minutes extra to pick up the equipment. All parties I interacted with in Ohio were very rude and disrespectful.

Christian Petersen 
Rating:
4.0

Have the equipment at other locations so I don't have to drive all over to pick it up and then drive it back. I booked it in lancaster for pick up and drop off and you tell me two days later it's in Logan. I had to drive almost an hour round trip each time to pick it up and drop it off since it was a fleet service trailer. Gas and time aren't cheap.

Travis Shupe 
Rating:
2.0

I returned the U-Haul 45 minutes late and they charged me for the whole day. I tried to keep it for the whole day since I got charged and needed to rent another U-Haul and they would not lete cause it was reserved. Which I totally understand but how is it legal to charge me for the entire day plus charge the customer that had it reserved and is coming in to rent that same truck ? U-Haul is getting paid for 2 times for the same truck. I rented another truck cause I had no choice but it did cost me a total of $244 to make 2 trips 21 miles away. So I drove 84 miles for $244, that is $2.90 per mile if you want to actually break it down. Not counting the fuel cost which was $30 & $27.So in total I spent $301 making 2 trips 21 miles from the U-Haul office to my storage unit. I will be calling U-Haul to ask them how they can get paid twice for the same truck

Leroy Layton 
Rating:
5.0

Customer did not leave a comment.

Adrian McGarry 
Rating:
5.0

I ordered a truck and a tow dolly for my car almost a month in advance. The day before I moved, I was informed there was no dolly at the pickup location. I had to drive an hour away on my moving day to go get one.

Maggie Gerken 
Rating:
5.0

Customer did not leave a comment.

Emma Dane 
Rating:
5.0

Reservation, Pick Up and Return, plus all phone inquiries, extention request, and billing information were HANDLED LIKE A PRO, FROM ALL STAFF !! Thank you for making this move so easy!!

Vickey Cottrill 
Rating:
5.0

Customer did not leave a comment.

Robert Hartley 
Rating:
5.0

Customer did not leave a comment.

Ian Anderson 
Rating:
5.0

Customer did not leave a comment.

Ian Anderson 
Rating:
5.0

Customer did not leave a comment.

STEVEN DEVORE 
Rating:
5.0

Customer did not leave a comment.

Deborah Hudson 
Rating:
4.0

Customer did not leave a comment.

Tracey Clark 
No reviews have been submitted for this location.

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