There is nothing negative to say about this storage unit from start to moving out of it. Thanks for doing a wonderful job.
JOANNE KENNEDY | Overall Experience
Customer Reviews for Locktight Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
2080 N Lapeer RdLapeer, MI 48446
Services at this Location:
Office Hours
- Mon-Tue: 9 am–5 pm
- Wed: Closed
- Thur-Sat: 9 am–5 pm
- Sun: Closed
Special Operating Hours
- 3/30/2024: 9:00 am - 3:00 pm
- 4/20/2024: 9:00 am - 3:00 pm
- 5/27/2024: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Amber Woodell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Elwart- Rating:
- 5.0
I rented the car trailer and loading, securing, towing and unloading could not get any easier I would highly recommend 👌
Mike Pearson- Rating:
- 5.0
Customer did not leave a comment.
Orson Porter JR- Rating:
- 1.0
I reserved a trailer, for a local running around. I reserved it in my local area... Only to get a call days before I planned on getting the job done. Sorry we don't have a trailer there for you! Instead, I have to drive 30 minutes one way, to get this trailer! And return it to this same location, 30miles away!! So, I have to ask? What the point of reserving anything!! You don't follow through with the order! So it's basically All Lies!!
Timothy Skubik- Rating:
- 3.0
Customer did not leave a comment.
William Bielby- Rating:
- 5.0
I did drop off after hours. The image of the drop off box was not the same as in the app. We found it at the side of the door instead of on the pole as indicated in image.
Christina MCKNIGHT- Rating:
- 5.0
Staff member was polite and professional, and got me in and out and on my way quickly.
David Penzien- Rating:
- 3.0
Customer did not leave a comment.
VINCENT EARL- Rating:
- 5.0
Customer did not leave a comment.
Brandon Bertram- Rating:
- 5.0
The after-hours online check in to return the vehicle was thorough and easy.
Wendy Gravlin- Rating:
- 5.0
Customer did not leave a comment.
Shelly Zandi- Rating:
- 4.0
Customer did not leave a comment.
Teresa Howard- Rating:
- 1.0
Customer did not leave a comment.
Ben Kilbreath- Rating:
- 4.0
Nice people. Pleasure to work with !!!
Kevin Halsted- Rating:
- 5.0
dont be greedy and care about your customers
Danial Rushton- Rating:
- 5.0
Customer did not leave a comment.
EDWARD GATES- Rating:
- 5.0
Never had a problem, staff was always friendly. They even contacted me once to let me know my unit wasn't locked up properly (my fault)
TIM PETTINGILL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Herzog- Rating:
- 5.0
Customer did not leave a comment.
Janet Butara- Rating:
- 5.0
Not a thing, service was perfect.
Charles Oribello- Rating:
- 5.0
Good service
Raymond Jackson- Rating:
- 5.0
Lady on site was very helpful and offered to help jack up the trailer which most uhaul locations don't do and that saved my back. Thank you
Thomas Lange- Rating:
- 3.0
Put the truck where you say you are putting it!
Anthony Ruhala- Rating:
- 5.0
Customer did not leave a comment.
Craig Dziepak- Rating:
- 5.0
Customer did not leave a comment.
JEANNIE HALL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WISAM ZORA- Rating:
- 5.0
Very helpful & courteous. Wish I would of used their business sooner. Very enjoyable experience & will be recommending the company to my colleagues.
Steve Macleod- Rating:
- 5.0
Customer did not leave a comment.
Ronald Macey- Rating:
- 5.0
Customer did not leave a comment.
ROBERT BROZEK- Rating:
- 3.0
Customer did not leave a comment.
Josh Anglemyer- Rating:
- 5.0
Easy pick up and return. Truck was comfortable and well maintained.
John Walke- Rating:
- 1.0
Terrible customer service
GORDON NELSON- Rating:
- 5.0
Customer did not leave a comment.
Jim Darnell- Rating:
- 4.0
Customer did not leave a comment.
Thomas Acton- Rating:
- 1.0
We Rented the trailer at 2pm on 4/4/22 until 4/6/22 we told them we might return it a day sooner she said that is fine just put it where it is not in the way or put it where we picked it up at. if it is after hours. she told us there hours 9am till 5pm, we returned it a day early on 4/5/22 at 1:15 and they were closed. so i called before we left it and a man answered and said it was fine and we will get a email receipt with a credit for a day early. on 4/7/22 we still have not got a email receipt showing we returned it and with our credit. So I called up there and she answered the phone so I told her we never received our email receipt showing we returned it and our credit. she then got very rude and said she is not in the office which was fine I did ask her when she gets to the office if she could email us the receipt and she got very nasty and hung up on me. and we still did not get a receipt showing we returned it and our credit I will not go back or recommend them to anyone but I will tell people how they treat their customers... Thanks Dan wichers
Daniel Wichers- Rating:
- 4.0
Customer did not leave a comment.
Todd Ness- Rating:
- 5.0
Not lighted well, but felt secure.
SARAH TANNER-MORSE | Overall Experience- Rating:
- 5.0
The interaction with the lady at the pick up location was pleasant and very helpful. Online and on the phone was frustrating to say the least. I suggest that you have an "insider" try using your awful system and try to get answers within a reasonable time frame. Your phone and online systems suck.
DIDRIK CURTIS KROGH- Rating:
- 5.0
The young lady was very helpful and polite. One thing I did notice, I had a difficult time finding the U hall office. I felt there should be a sign in the yard or something directing customers to the office. It’s kind of tucked in behind another store.
Suzanne Rogers- Rating:
- 5.0
Customer did not leave a comment.
Joshua Nieschulz- Rating:
- 5.0
I dropped off uhaul right after noon, when they were closed. But I spoke to person on phone, they were very helpful before they closed.
Nicole Lehmann- Rating:
- 4.0
Customer did not leave a comment.
JEFFREY BURTON GROAT- Rating:
- 3.0
Customer did not leave a comment.
Tracy Nicholson- Rating:
- 5.0
Customer did not leave a comment.
RICK CHEADLE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHANTHY DAWN SMITH- Rating:
- 5.0
Customer did not leave a comment.
Nora Braniff- Rating:
- 5.0
Customer did not leave a comment.
Heather Worden- Rating:
- 4.0
Customer did not leave a comment.
David Borck- Rating:
- 5.0
Amazing experience with Locktight Storage. The UHaul user app was not very easy to use. I had to enter things mutliple times and had a hard time returning the truck through the app.
Shannie Wallace- Rating:
- 5.0
Customer did not leave a comment.
Michael Johnson- Rating:
- 5.0
I found the overall experience with your service very pleasing and great staff.
JAMES VOWELL | Overall Experience- Rating:
- 5.0
Always considerate and helpful
JUDY COWLES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jessica Hurd- Rating:
- 4.0
Customer did not leave a comment.
Thomas DePaul- Rating:
- 4.0
This is not site specific, but the smart phone after hours drop off did not work for me!!
Thomas DePaul- Rating:
- 3.0
Pick up time was for 11am. It took over an hour and 3 phone calls to your customer service to get the pick up complete.
randal snyder- Rating:
- 5.0
Customer did not leave a comment.
Gary Head- Rating:
- 1.0
Charged for a check in fee when no one was there and noted that I dont have internet.
JULIE KATHLEEN BEDRA- Rating:
- 5.0
Customer did not leave a comment.
EDWARD ZABIK- Rating:
- 3.0
I don't know because i just dropped it off o. Sunday. The only thing thatadeead was the trucker more gas. But im upset because they charged me more gas it was not on full. So i brought it back and i wait for ot to there all gone
LOUANNE RICHMOND- Rating:
- 5.0
Customer did not leave a comment.
Patrick Meyer- Rating:
- 5.0
Great experience
MARK ALLAN HESTER- Rating:
- 5.0
The location was great! The truck interior back lights didn’t work. We planned to unload well into darkness, . This caused us to rush the unload and even finish the unloading early the next morning. This would allow us to return the truck by 9am. - I was greatly disappointed in The lights not working. It cost me time and money.
Donald Hughes- Rating:
- 5.0
Customer did not leave a comment.
Mark Hester- Rating:
- 5.0
Nothing
Daniel Brown- Rating:
- 5.0
No complaints not covid related lol
Alexander Qualman- Rating:
- 5.0
Customer did not leave a comment.
Mark Flowers- Rating:
- 5.0
Customer did not leave a comment.
Ken Carpenter- Rating:
- 4.0
Customer did not leave a comment.
Robert Dayton- Rating:
- 4.0
Customer did not leave a comment.
Caroline Richie- Rating:
- 5.0
Fast and friendly, she made sure that my vehicle was properly connected and ready to tow
Gordon Gough- Rating:
- 5.0
Customer did not leave a comment.
Connie Rae- Rating:
- 3.0
The truck was a piece of junk
James Eppler- Rating:
- 5.0
Your agent was very friendly and helpful and arrived a little early so we could get on the road in a timely manner
Rick Zemmer- Rating:
- 4.0
Customer did not leave a comment.
Natalie Alward- Rating:
- 4.0
Let customers know about not being able to process a drop off. After noon on Saturdays!
James Myer- Rating:
- 1.0
I was lied to and I will never rent from there ever again and when she hooked up the trailer to my truck she didn't even hook it up right and almost fell off my truck
John van de water sr- Rating:
- 3.0
Customer did not leave a comment.
Rex Sweers- Rating:
- 5.0
Customer did not leave a comment.
Mike Cantonwine- Rating:
- 2.0
Person behind the counter could have more knowledge and help line you up to trailer
Craig Stornello- Rating:
- 5.0
Customer did not leave a comment.
ANDREW LESLIE- Rating:
- 5.0
I can't think of anything that could've been done differently The gentleman that helped me was very professional and knowledgeable and Took the time to explain all my options and I ended up renting a storage unit along with a trailer the storage unit was very clean I was definitely recommend this Business and location to all my friends
RANDOLPH TOUSIGNANT- Rating:
- 5.0
Customer did not leave a comment.
Michael Burel- Rating:
- 5.0
Thanks
Roger Skindell- Rating:
- 5.0
Online check-in and drop off was amazing
John Little- Rating:
- 3.0
When we first called the Flint Miller Rd. Location we were told that we could not rent for over 24 hrs. We needed for 2 days. So we went to another company who gave our truck away before we got there. When I called the Flint Dort Hwy. location, the lady suggested we do a one way rental. She said we could have for 48 hrs. Way did the 1st location not suggest this option? Then we received a call telling us they could not get us the truck we needed, but we could get in Lapeer, MI. A 45 minute drive. 90 minutes there & back. They gave us extra miles. Then when we dropped it off in Detroit, the guy said we owed $5 for mileage, so i don't think we got the extra mileage as promised. It just was a lot of jumping through hoops & disa pointing being charged the extra for mileage, when it was they're fault we had 45 extra miles on the truck.
Norbert birchmeier- Rating:
- 5.0
Just keep doing what you're doing. This rental was just that easy!
clarence harris- Rating:
- 5.0
Customer did not leave a comment.
Randall Kirchner- Rating:
- 5.0
Customer did not leave a comment.
KRASIMIRA BAKARDJIEVA- Rating:
- 5.0
Customer did not leave a comment.
DENNIS SQUIRES- Rating:
- 4.0
Great customer service! Thank you!
Jesse Scott- Rating:
- 1.0
My whole experience was unacceptable!!!!!!!
Len Balcom- Rating:
- 2.0
The first truck issued wouldn't start. The second truck could barely reach 50mph without the truck vibrating and shaking terribly / fighting to keep the vehicle in line on the road. I have rented many times from Uhaul - but never again. Other issues arose from this experience that made this the worst I've ever encountered. I would never recommend Uhaul --EVER.
Joshua Desentz- Rating:
- 5.0
Nothing, everything was wonderful. Justin was amazing to work with, he helped me hook up my vehicle and get me on my way. Thanks for a great experience!!
joy OBRIEN- Rating:
- 4.0
Customer did not leave a comment.
Ed Jamison- Rating:
- 5.0
Customer did not leave a comment.
DOMENICO LOGRASSO- Rating:
- 1.0
It was one of my worst experiences from a time management prospective. The staff was excellent; however, the computer system she had to deal with was worse at best. It took nearly 60 min for her to complete my order and I arrived 30 min in advance. The computer system appeared as if it was being operated on a modem which maybe timed out multiple times at this business. Someone needs to provide their staff with a much better computer system. Customer's time should be respected. Again, it was the staff, she was very apologetic.
Brett Firmingham- Rating:
- 4.0
Customer did not leave a comment.
Bob Grewette- Rating:
- 3.0
Customer did not leave a comment.
Dave Bridenbaugh- Rating:
- 3.0
Customer did not leave a comment.
Danielle Oland- Rating:
- 5.0
Customer did not leave a comment.
kathleen bushman- Rating:
- 5.0
Exceptional service. Highly recommend using this location. Moving can be very stressful but Justin was very kind and understanding which put us at ease during our transition. Thank you :))
Terry Paschke- Rating:
- 5.0
Customer did not leave a comment.
John Schnieder- Rating:
- 4.0
Customer did not leave a comment.
Justin Frese- Rating:
- 3.0
heated seats... it was cold sitting on them{{BRRRR}}
Holly Caron- Rating:
- 3.0
Trailer had a leak in roof somewhere and my furniture got wet. I'm not too pleased with that.
ROBERT GARRISONAdditional Services at this Location
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