Customer Reviews for Local Lock It
(U-Haul Neighborhood Dealer)

1,326 reviews

5995 Monterey Rd   Paso Robles, CA 93446

(805) 237-0081

Office Hours

  • Mon: 9 am–4 pm
  • Tue: Closed
  • Wed-Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(805) 237-0081

5995 Monterey Rd
Paso Robles, CA 93446

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: Closed
  • Wed-Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

vicente quinteros 
Rating:
5.0

Will was super friendly, helpful, and knowledgeable. Can't think of anything additional you could have done unless you provided food and beverage...lol.

AGNES ARVIZU 
Rating:
5.0

The employee was extremely helpful.

Ken Romero 
Rating:
5.0

Customer did not leave a comment.

Gabriel Navarro 
Rating:
2.0

I had a 20ft truck rented and when we went to pick it up it had changed to a 15ft. We had to call U-Haul and find another truck somewhere. I had an email that said we are guaranteeing you a 20-foot truck. Very Disappointed!

Anne Barbin 
Rating:
5.0

great friendly help.

Eric Vaughn 
Rating:
5.0

Customer did not leave a comment.

Jim Roberts 
Rating:
5.0

Customer did not leave a comment.

Jessica Read 
Rating:
5.0

Customer did not leave a comment.

Jon Ontiveros 
Rating:
5.0

The lead at the front desk was very helpful and friendly and got us on our way quickly. Highly recommend this location over others in the area.

CHARLES MILLER 
Rating:
2.0

I was never told I needed to fill out the tank to the same amount that it was when I drove it. I told the U-Haul assistant I was going to drive it 75 miles so he gave me the final price. ( or I thought so) I just received the adjusted bill and besides getting charged $18.85 for fuel I also got charge an extra $30.

John Rooney 
Rating:
5.0

Customer did not leave a comment.

Christine Hall 
Rating:
5.0

Customer did not leave a comment.

Todd Wern 
Rating:
5.0

Will was EXCEPTIONAL!!! He was friendly, easy going and super helpful, the entire process from booking to pickup Hang on to him, people like him are hard to find!!

ALLYSON MAGDA 
Rating:
5.0

Very easy for drop off they inspected the truck to make sure we did not forget anything under the seats on the floorboard, etc.. Very nice people.

Christina Ferreria 
Rating:
5.0

Customer did not leave a comment.

jeffrey Gallagher 
Rating:
5.0

Customer did not leave a comment.

Sandia Schley 
Rating:
5.0

Good and friendly

Dickson Onwuma 
Rating:
4.0

The pickup and drive was quite good. The drop off was something I will never do with UHAUL again. Dropping off at a location that is seedy and a last minute change from UHAUL and not us with no parking and answering a bunch a questions on a phone app was NOT pleasant. I wont accept a last minute change like this again although, like I said, the pickup and drive were good.

Leona Darnell 
Rating:
2.0

Go over and inspect all your trailers. Tire was bald and would not be safe to drive. The tow straps were worn down and wasn’t comfortable with hauling. Not a good experience.

trina domenghina 
Rating:
4.0

Customer did not leave a comment.

Russen Bird 
Rating:
5.0

Customer did not leave a comment.

Summer Aupperle 
Rating:
4.0

Customer did not leave a comment.

PETER Dodsworth 
Rating:
5.0

Wish I could remember the guys name but he was very friendly and helpful. I was returning a rental close to closing as u can get and needed a different rental asap and he got it done for me quickly and helped me figure out the smartest rental for what my plans were. Thank you!

Jennie Farrar 
Rating:
5.0

check the fender lights

saul torres 
Rating:
5.0

Customer did not leave a comment.

Seth Kaplowitz 
Rating:
5.0

Make good on your promise for the truck we ordered!

Lisa Gizara 
Rating:
5.0

The gentleman I rented from , I think his name was Will or Bill was very friendly, had me in and out in minutes. Wonderful employee you have there. Thanks Ron

Ron Hodge 
Rating:
3.0

Dropped off after hours

Robert Orlando 
Rating:
5.0

Customer did not leave a comment.

Alan Mawdsley 
Rating:
5.0

Customer did not leave a comment.

Frederick Vansant 
Rating:
5.0

Very good

susan duarty 
Rating:
2.0

Customer did not leave a comment.

Kelly Jiannino 
Rating:
4.0

Dropped off after hours

Cole Harvey 
Rating:
5.0

Customer did not leave a comment.

COLIN LUX 
Rating:
5.0

Customer did not leave a comment.

Russ Weiss 
Rating:
3.0

Customer did not leave a comment.

Cindy Terra 
Rating:
5.0

Customer did not leave a comment.

Bradley Kahanu 
Rating:
3.0

Helpful and professional

JAMES GLASS 
Rating:
5.0

Fortunately it is a large location. The guy was super helpful and friendly despite having many of the same trailer that we were dropping off. I think U-Haul needs a method to redistribute the inventory piling up in one location, but that is not owner/manager’s problem, so no slight on him :)

Jenny Vahlstrom 
Rating:
5.0

The guy working the desk really knows his stuff and was very happy with his service

Miles Hanshaw 
Rating:
3.0

No one on site. Appeared to be an overflow lot.

Devin Minnich 
Rating:
5.0

Customer did not leave a comment.

Philip Citek 
Rating:
5.0

nice helpful

Mike Jangaard 
Rating:
5.0

Customer did not leave a comment.

GREGG BEUER 
Rating:
1.0

The location for drop off was deserted. No one was around and it was 10 or after. A sign said they would be back in 30 min. After waiting for 45 we left the trailer right by the door and then filmed as we detached the trailer. We also filmed the trailer information. Very strange behavior for a business.

Sadie Le Clere 
Rating:
5.0

Dropped trailer early morning before opening. Lest voicemail about tire which continued to lose air

LEIGHTON READ 
Rating:
5.0

Nothing, staff was knowledgeable and courteous. Excellent service.

jerry polk 
Rating:
5.0

Hours of operation seems late when people are trying to move sooner than 9am.

HERBERT MATTOS 
Rating:
5.0

Everything works great

Kelly east 
Rating:
4.0

Customer did not leave a comment.

Kent Kitselman 
Rating:
5.0

Customer did not leave a comment.

Mack Toyama 
Rating:
5.0

I only say that I recommend an excellent service

gustavo martinez 
Rating:
5.0

Customer did not leave a comment.

Jeremy Jenkins 
Rating:
5.0

I rent there often. I love it. Hope I can get the real pickup truck for harvest.

FRANK BLUMLING 
Rating:
3.0

Customer did not leave a comment.

Valerie Jones 
Rating:
5.0

Again very helpful and very friendly

Pamela Brill 
Rating:
4.0

Customer did not leave a comment.

Skip DuRand 
Rating:
5.0

Customer did not leave a comment.

John Porter 
Rating:
3.0

Customer did not leave a comment.

Laura Jandle 
Rating:
5.0

Customer did not leave a comment.

allison perry 
Rating:
5.0

Customer did not leave a comment.

Deedra Nott 
Rating:
5.0

Customer did not leave a comment.

JAMES BROWN 
Rating:
3.0

The site was closed when we dropped off trailer.

Barbara Gatlin 
Rating:
5.0

Customer did not leave a comment.

Anthony Anguiano 
Rating:
5.0

Nothing to improve. This location is awesome. Everything is great . five star service

martin saenz 
Rating:
3.0

I had to drive about 45 min. from my house to the pick up location.

Jeffrey Centoni 
Rating:
5.0

Customer did not leave a comment.

Adam Belsey 
Rating:
5.0

The people were helpful, but we did not make our reservation for this location. We had to come 30 minutes to get the equipment, that was frustrating and started the day off on the wrong foot.

Chritopher Gerber 
Rating:
5.0

Customer did not leave a comment.

Quentin Campbell 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HALLADAY 
Rating:
4.0

Customer did not leave a comment.

Faye Herndon 
Rating:
5.0

Customer did not leave a comment.

martin saenz 
Rating:
3.0

Customer did not leave a comment.

Isabel Alvarado 
Rating:
4.0

Very helpful staff

Peter Jones 
Rating:
5.0

Very friendly staff at paso location. Tight opening hours schedule

NICOLAS SABA 
Rating:
5.0

Went above and beyond in customer service, and provided a reliable and quality product. Thank you!

Wendy Holland 
Rating:
5.0

Very friendly and polite service!

Mark Tibbetts 
Rating:
5.0

That the vehicle be clean before pick up, but it was good what I needed it for. Excellent customer service.

Daniel Lara 
Rating:
5.0

Easy pickup and dropoff

Micheal Santa Cruz 
Rating:
3.0

It was closed by 4 pm.

NICOLAS SABA 
Rating:
5.0

Customer did not leave a comment.

William Fitzsimmons 
Rating:
5.0

Customer did not leave a comment.

Jan Pichola 
Rating:
5.0

Customer did not leave a comment.

Andy Tyack 
Rating:
3.0

Customer did not leave a comment.

Bradley Barnes 
Rating:
5.0

Customer did not leave a comment.

Kevin Willis 
Rating:
5.0

Great guy and cordial

martin saenz 
Rating:
5.0

Great service, Thanks!

ENRIQUE VARGAS 
Rating:
3.0

I have found with past equipment rentals that tire pressures are usually way off. Shouldn't be renter's responsibility to go find air. Also, some of the moving parts like the jacks that raise and lower equipment are very difficult to use and would greatly benefit from some lubrication once in a while.

ROBERT SCHWARTZ 
Rating:
5.0

Customer did not leave a comment.

Matt Hartzell 
Rating:
3.0

Have dropped-off here twice and no one is in the office during listed business hours. That said, the U-Haul on-line check-in seems to work fine.

COLIN ROBSON 
Rating:
5.0

I paid for an extra day in case I ran into problems , I did not have any problems and returned the unit as was in the original contract but will not receive a refund for the extra day . Joe consumer gets hosed again

Jack Rhoades 
Rating:
5.0

Service was great 👍

Robert Alarcon 
Rating:
5.0

Customer did not leave a comment.

Jeff Souza 
Rating:
4.0

Customer did not leave a comment.

John Nielsen 
Rating:
3.0

Customer did not leave a comment.

Ric Copeland 
Rating:
5.0

Super employees & experience !!!

David Brennan 
Rating:
3.0

Customer did not leave a comment.

Tina Montoya 
Rating:
4.0

It was a drop off when closed. My only comment is the tailor is heavy to lift off. If there were some kind of lift assist on site would be helpful. I left it full of cardboard and got a call regarding. The staff was supper helpful Great job.

Tony Mastrangelo 
Rating:
5.0

Customer did not leave a comment.

Paula Williams 
Rating:
5.0

Customer did not leave a comment.

Frederick Shook  |  Overall Experience 
Rating:
5.0

No one is ever in the office. I moved out two months ago and still do not have my deposit back.

James Odam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance Nielsen  |  Overall Experience 
Rating:
5.0

Great storage facility!

shannah cook  |  Overall Experience 
Rating:
5.0

Steve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.😎

Debbie Heilman  |  Overall Experience 
Rating:
4.0

Everything was great. The staff was very nice s d helpful

BECCA MANN  |  Overall Experience 
Rating:
5.0

Everything was good

TIM CAMARATO  |  Overall Experience 
Rating:
5.0

Steve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.

Debbie Heilman  |  Overall Experience 
Rating:
4.0

Very efficient and polite staff

Privacy Request  |  First Impressions 
Rating:
5.0

Did not utilize the facility, cancelled the reservation for the truck and thought it also cancelled the facility.

Privacy Request  |  First Impressions 
Rating:
4.0

Delivery was timely.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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