Customer Reviews for Lithia Springs Self Storage
(U-Haul Neighborhood Dealer)

199 reviews

680 McPherson Rd   Lithia Springs, GA 30122

(678) 945-5204

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 945-5204

680 McPherson Rd
Lithia Springs, GA 30122

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Improve your pick up truck after hours methods. Also my reservation was for 4 pm, I was running behind. I called and told them I was going to be 30 mins late. I don’t know who answered the phone the first time but they told me they could only hold my reservation until 4:30 and if I couldn’t make it there they would have to cancel it. I called again I got another female on the phone. She said that they was okay and the reservation holds for 24 hours. Then the ladies in the office was walking out of the door as I was leaving. They said you have to use uhual mobile option. They left. As I started the process it informed I owed a few from a move I did 4 years ago. I have only used uhual for all of my moves. I have moved 3 times since then and was never charged. However I needed the truck that night to move in. I had to pay unexpectedly $400 plus the $104 for my truck. Needless to say. I will not use uhual ever again. Bad customer service; my moving process was delayed by 3 hours due to me unable to access the truck keys due to glitches in the uhual after hours mobile app.

Jennifer French 
Rating:
4.0

The check tire system light came on upon my return to the drop off. It was a stressful drive because the tires did not appear to be loosing air so I was concerned something would happen while driving back. Thankfully I made it safely back & I would rent uhaul again.

Belinda Griffith 
Rating:
5.0

The rep at the time of my (I’m sorry I don’t remember her name) rental was extremely helpful and very professional. I appreciate the service!

Leroy Henderson 
Rating:
5.0

Customer did not leave a comment.

Myron Toles 
Rating:
5.0

Customer did not leave a comment.

Tytianna Barron 
Rating:
5.0

Customer did not leave a comment.

Kellesha Moore 
Rating:
5.0

In my opinion, you are doing great, keep up the great work, Thank you.

MOSES WILLIAMS 
Rating:
5.0

Great customer service

J'urmaul Talbert 
Rating:
1.0

Personal interaction. No downloaded apps. No "take a picture and upload" nonsense. You didn't have the dolly I requested. The instructions were unsent/unclear. Your customer service options are a joke. It took forever to even talk to a real person. Once I got to a person, they wanted to transfer my problem. Your phonemenu systems have 0 options to account for actual problems, only new orders or modifying existing. Overall, I will never use Uhaul againnot will I recommend it. Your business model is a joke. Fpr a company designed to make things "easier"on every day consumers, you didnothing but add incredible stress to an already stressful day. I don't even have words to describe how much of a joke my experience with your "service" it really was.

John Millican 
Rating:
5.0

Customer did not leave a comment.

Ukisha Prince 
Rating:
5.0

Customer did not leave a comment.

Simeon Collins 
Rating:
1.0

Truck was filthy and roach infested , this truck is extremely raggedy, loud knocking and has not been serviced in God knows how long. This was the absolute worst truck ever in the history of my renting with UHaul!

Sierra Waters 
Rating:
4.0

Bottle water in each uhaul would be nice .. work hard and water goes well together

Terrence Collins 
Rating:
5.0

Customer did not leave a comment.

Jace Sargent 
Rating:
4.0

Customer did not leave a comment.

Terrence Walker 
Rating:
4.0

Customer did not leave a comment.

lynn heikell 
Rating:
1.0

I rented the truck for a day, it was due back on Wednesday morning at 9 am. I dropped off the truck Tuesday night at 6:30 PM. I got a message from UHaul on Wednesday afternoon asking when I was going to drop off the truck. I told them I dropped it off the night before. I checked my bill and I was charged for a two day rental not a one day. I called and it was verified that I returned the truck on time. The billing was suppose to be corrected, I received a second charge for the correct amount of 99.74, but I was supposed to have received a credit of $132.86. For the over charge of 99.74 and 33.12. So far I have a receipt for the credit but credit was not given to my credit card.

Kevin Beaudoin 
Rating:
5.0

Customer did not leave a comment.

sharon banks 
Rating:
5.0

Customer did not leave a comment.

Melonie Mcleod 
Rating:
5.0

Great truck got real good gas mileage

kyle unsworth 
Rating:
5.0

Jordan was so professional and efficient and answered all my questions! The truck had trash inside but other than that I’d rent from this location again

MonToya Brewer 
Rating:
4.0

Customer did not leave a comment.

Jacques Landry 
Rating:
5.0

I think my experience was 5*:s y'all went far and beyond to help me and make my move easy , I had only rented for a short time to get what little was left from what my movers moved , not realizing that my movers forgot to take anything from my basement so I needed to extend how long I needed it for and was so easy to do just called and they did for me in less than 2 mins , very nice and understanding and on top of a that I somehow lost the key to the truck so as you can see my move was already hectic enough I didn't need any more problems , U-Haul sent someone out asap and made another key and problem solved , thanks U-Haul y'all were fantastic

Michelle Johnson 
Rating:
5.0

Customer did not leave a comment.

sandra williams 
Rating:
5.0

Jordan was awesome and quick and very professional very nice and smooth rental 5 stars in my book

Cordele Hill 
Rating:
5.0

Get larger carts for customers to use when transporting their boxes from uhaul to storage

Felecia Harvey 
Rating:
5.0

Customer did not leave a comment.

AHMED ALOWAIDI 
Rating:
5.0

Customer did not leave a comment.

Kuveshni Naidoo 
Rating:
3.0

It was a smooth transaction, beside the fact I ask for a dolly and it wasn't in the truck.

CYNTHIA CRUZ 
Rating:
5.0

Could have had a dolly… not sure if the short truck uhauls come with one but just saying. Other than that I enjoyed the entire process especially the return process on a day y’all were closed. Very easy with my iPhone.

King Lance 
Rating:
3.0

The equipment i order was not available the day of the move. The truck seem like it was struggling though it was very clean.

Crystal Thompson 
Rating:
5.0

Very nice ladies! Quick service

Anthony Weaver 
Rating:
5.0

Customer did not leave a comment.

LATEACHIA LAWRENCE 
Rating:
3.0

I had made the reservation with furniture pads that were not in the truck at pickup.

Daniel Turner 
Rating:
1.0

I came to the location a day before reservations because it was not showing in the app that I reserved & the location was closed on my rental day. I was told it will pop up on your day of arrival. Short version I stayed on the phone with tech support for 2.5 hours trying to get the truck.

SHARESSA COLEMAN 
Rating:
1.0

This location was fine. It’s the overall experience that was TERRIBLE. On hold with customer service for an hour. Your website not working ever! So you can’t make a reservation online. Your company is the least user friendly I have ever experienced

WILLIAM RILEY 
Rating:
5.0

Customer did not leave a comment.

Magda Gogolashvili 
Rating:
4.0

The associate behind the counter was great. I just wish I had an choice for insurance and not be shocked when I received my bill

SAMANTHA LEWIS 
Rating:
5.0

Customer did not leave a comment.

KENYA JORDAN 
Rating:
2.0

Coming in to pick up the Uhaul truck the man was nice. Dropping off the Uhaul truck the lady was very rude, she left me standing at the check counter. She closed the window never checked out the truck, she was evil I will never come back in that place again because of her.

Angela Hester 
Rating:
4.0

My experience indicates the Organization is not well coordinated in terms of 1. The lengthy times you keep customers like me on the line waiting 2. After waiting for so long, I was automatically rerouted to anther customer agent only to start the whole process of explaining the reason why I called. That didn’t seat well with me at all because I had other pressing needs to attend to. The Organization needs a lot of customer relations improvements to catch up with.

Festus Ohanaja 
Rating:
3.0

Customer did not leave a comment.

Douglas Patterson 
Rating:
3.0

Customer did not leave a comment.

Donna James 
Rating:
2.0

Arrived to pick up the truck and the person was unable to assist me as they were trained to do rentals. Had to call customer service to help with self check out, have people waiting on me late

Larry Goodman 
Rating:
5.0

Good job

ABRAN FOWLER 
Rating:
4.0

WE HAD TO GO TO 5 LOCATIONS TO GET A TRUCK. Set us back 3 hours to move.

MAXWELL TRASK 
Rating:
4.0

Customer did not leave a comment.

QUIONNA HENLEY 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ALEXANDER 
Rating:
4.0

Customer did not leave a comment.

Nakia Olawumi 
Rating:
5.0

Keep the rental agent. She is an asset to the office and has shown good interpersonal skills. I will rent from your business again because of the customer service she provided.

JAMES FOWLER 
Rating:
4.0

The office was closed when we returned the truck.

Sherry Lomax 
Rating:
5.0

Everything was great.

Adraine Jenkins-Howell 
Rating:
5.0

Customer did not leave a comment.

MARTIN GIAMMARCO 
Rating:
5.0

Customer did not leave a comment.

Robert Holmes 
Rating:
5.0

Lower the price per mile for local usage

JANEKA MEARON 
Rating:
5.0

The young lady who helped me check my truck out showed superb customer service! Love it!

VERONDA FRANKLIN 
Rating:
5.0

Everything was great,you all done a excellent job

RONALD MORTON 
Rating:
5.0

Great customer service

CEDRIC SCOTT 
Rating:
5.0

I can't recall the lady's name working onsite but she was friendly and great.

James Hale 
Rating:
5.0

The lady that checked the vehicle back in was awesome. She checked it in while we got the last things out of the truck to make the process smooth and fast.

Michael Scott 
Rating:
3.0

Customer did not leave a comment.

Torrah Bagby 
Rating:
4.0

I had a 6am pick up & was told by the rep @ the storage that I did not need to provide any other information but that morning I was asked for extra security information that I did not have on me & the online rep called 2 emergency back up @ 6am which was unacceptable

Dyana Landrin 
Rating:
5.0

N/A

Alton McCoy 
Rating:
5.0

Customer did not leave a comment.

ruichao hu 
Rating:
5.0

The lady we dealt with was very nice and check in process was short.

Natasha Horner 
Rating:
5.0

Customer did not leave a comment.

Leroy Wesley 
Rating:
5.0

Very good

JEAN ST-DIC 
Rating:
5.0

Customer did not leave a comment.

Paul Johnson 
Rating:
5.0

Customer did not leave a comment.

RaShandra Hayes 
Rating:
5.0

Customer did not leave a comment.

Lashawndra Collins 
Rating:
5.0

Customer did not leave a comment.

Schulunda Jackson 
Rating:
5.0

I received fast and friendly customer service at this U-Haul Rental Location and the vehicle was in good condition!

LARRY FOY 
Rating:
4.0

Customer did not leave a comment.

Chrystopher Lamar 
Rating:
5.0

The Lithia springs location helped in a BIG WAY!! Thank you!!

JASON SANDERS 
Rating:
5.0

Awesome customer service!

LABRONYIA FELTON 
Rating:
5.0

Customer did not leave a comment.

Matthew Richardson 
Rating:
5.0

Quick and easy, no issues at all. Thanks

NICHOLAS DEPOFI 
Rating:
5.0

The facility was clean! Customer Service from the local manager was great! I would definitely recommend this facility to those who need U-hauls or self storage!

CAROLINE FLOWERS 
Rating:
2.0

I would suggest making sure that mechanical maintenance is kept up to date.

Erin Bracey 
Rating:
1.0

Bad customer service not willing to communicate with paying customers truck not cleaned and unsanitary and asked me to have the truck back by 9am for another rental and wasn't even in the office. I reccomend not.

WANDA JACOBS 
Rating:
1.0

They didn’t give me a receipt, said one would be emailed to me; 2days later I get a receipt with extra charges on them. I return the truck the day of 30 minutes before my time and the lady came out and said she had something to do and told me I wouldn’t be charged.. Inwas charged.

Tylee Ford 
Rating:
5.0

Lynn was AMAZING!! Not only does she know that renters, but she welcomes new renters with open arms! She deserves a raise!!

Eula Gueye 
Rating:
4.0

Customer did not leave a comment.

Roodvens Surena 
Rating:
5.0

The lady who helped my spouse and I with a truck rental is very professional and nice.

Yannique Graham 
Rating:
5.0

Customer did not leave a comment.

Monique Jackson 
Rating:
5.0

The staff was very friendly and courteous. Got me in an out very quickly. Will definitely return

Tony Hammett 
Rating:
4.0

The door was locked when I arrived so I placed the key in the slot available but I did not have a negative experience. The lady inside did step out and was helpful when I called about the location I returned the truck and trailer to.

Danita Mockabee 
Rating:
2.0

The driver's side door does not close all the way and the truck is riddled with small blemishes and there seems to be no system of how these chips and blemishes are marked

Sulton Rahim 
Rating:
5.0

Lynn was great! She gave me a referral for movers, took her time and assisted me.

Augusta Meekins 
Rating:
5.0

Customer did not leave a comment.

Sindy Rabanales Hidalgo 
Rating:
4.0

Customer did not leave a comment.

Fed Prewitt 
Rating:
5.0

Customer did not leave a comment.

Karen Ransom 
Rating:
5.0

Customer did not leave a comment.

Alejandro Garcia Benitez 
Rating:
5.0

Great service!

Linda Carroll 
Rating:
5.0

Customer did not leave a comment.

Phillip Pichowsky 
Rating:
5.0

Customer did not leave a comment.

Zaquavious Conway 
Rating:
5.0

Lena is a very hard working person. Very nice keep the good work up Lena.... clean place as well

Cynthia Wheeler 
Rating:
5.0

Customer did not leave a comment.

DeMaris Butler 
Rating:
2.0

Representative was very unprofessional. Although she was clean. When I picked up the truck and dropped it off she was cleaning. She couldn’t check the truck in when I dropped it off, she claimed that a cellphone was needed and she didn’t have hers. Also when picking the truck up she did not give me the contract, she said the printer wasn’t working. Terrible location!

latrese mccullough 
Rating:
5.0

No concerns, but thought you should know the current staff, Cindy? And Richard are excellent staff and represent your organization in an exceptional manner. I like good to excellent customer service and that is what they give.

CASSANDRA HARRIS 
No reviews have been submitted for this location.

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