Friendly service with all three employees I worked with, and excellent customer service. The "Auto Transport/Car Hauler" was in great shape and exactly what I needed. Thank you Lilly Signs in Taylorville, IL.
Jeffrey G
Customer Reviews for Lilly Signs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always use this location when I need to rent a truck or buy boxes. They are always very accommodating.
Deborah SGreat people at Lilly signs. I will definitely rent again!
John IEven thang was extremely it's the best place to rent a U haul number 1 of all
ROBERT DThe process to access the vehicle was not explained very well and I did not know I needed to have multiple proven types of identification. Thankfully people were available to help me with the process at 7am.
Brent WI wish that all customer service was as professional and attentive as the gentleman that assisted me with the return process.
Chad MRental was very easy and went really smooth. I will rent again
Mark BGreat rental. Nothing to improve.
SCHERRYL STruck has transmission and brake issues.
pam cWonderful service!!!
mckenzie sThe mobile app to pick up the U-haul was to time consuming and took about a half hour in order to get the truck.
Maribeth PEverything was good except when we dropped off, they knew it would be after hours, but there was no jack or instructions on where a jack would be to unhook the trailer.
Angela ASee above comments. Was not given 1/2 tank gas so returned it just under 1/2 tank then was charged. Unfair.
Richard BMake sure when I rent a truck for a Sunday that it’s actually there so I don’t have to last minute drive 40 minutes out of my way to get a truck
Matthew VNothing at all! Keep up the outstanding service!!
BRANDON LJust a mix up in trailer but it worked out.
Deborah SFast and friendly. I was in and out in minutes.
Carl MDropped off after hours so didn't deal with anyone. Know the owners and they are great to work with. The return process with my phone was quick and easy.
Brian HNo one was there
linda tI was shocked by the cost to. 7 hour rental, 80 miles driven, $200. I will be exploring other options the next time i need something like this. Unreasonable.
Blake CI was scheduled to pick up a trailer. The building was closed. I wasn't told that when scheduled this. I called the Springfield location. I almost had to drive there. Finally the customer service called the manager and he came to our location
Barbara DPassaged side wheel well I side truck LEAKS water. Ruined everything in boxes from wheel well back and to middle of truck.
MaryBeth BDrop off area was easy in. Easy out
Brandon HGet your help, kids, more knowledgeable about how the reservation and online reservations work and how to deal with bad uhaul policies. The truck was dirty, there was no explanation why. And the girl was like 15 that was in charge, and she had no answers to my questions. Uhaul told me take it or leave it. Seriously. I had to go 75 miles one way to even pick up a truck after having a reservation for over 2 weeks again, with again no explanation. It was a bad bad experience. Horrible they treat people like that after trusting them. Bad business practices and company should be ashamed.
Bobby GOnly dropped off so not much to say, took care of the drop off in a timely matter.
doris oThey are knowledgeable and quick to get you what you need so you can be on your way. Quick and painless for pick up and drop off. I’ve used this location multiple times and always find fast, friendly service.
Stephanie AUpon initial inspection I discovered the windshield was cracked across both sides. Repairing this before renting would be advised.
DANIEL RVery difficult to checkin on line. Took 30 minutes standing out in cold and wind The stupid issue is must have a person ready to answer U-Haul as a contact. I do not have anyone like that.
Dennis JCan't think of a thing. No problems.
Paat CThank you for your service
MACK FAgent poorly documented fuel and time in and out an over charged will never use again
Chad CLilly Sign Shop is always a top game location. Easy to find. Great workers. Happy 😃 place. Lots of good supplies & equipment. Always want to land my return at Lilly Sign Shop
Garry YEverything was very good!!!! Except when I told the gurl at the counter I would return truck by 9:00pm Sunday she said it would be considered 1 day not 2 dats. So she changed orders in computer & said I was good to go. I returned truck by 8:00pm on Sunday evening and the computer still charged me for 2 days??
Cheryl RClean interior
GHISLAIN TI would highly recommend u-haul at Lily signs in Taylorville Il. They were very helpful and was there to help me find a truck in another state and made all the arrangements for me. Again, I would highly recommend.
CHASE Gthis is bull shit I messaged stating this wasn't me and I didnt make this reservation and you just let some dick drive off with the shit in my name anyway
DEREK FMake sure they keys are left in the right drop box for the 24/7 pick ups. Set me back 45 mins.
Jacob WVery easy and prompt turn in process
CURTIS HClean truck. Gas was full. Employee was friendly. Will recommend. Thank you. Tom
THOMAS PNothing at all. The person I spoke with took care of everything. Much appreciated after a long drive home.
Carol HOn the unit I rented the air conditioner needs service and possible Freon. Not very cold.
WILLIAM CIt would be helpful to have wifi helpful for customers. The spot is in a dead zone and that makes it very tricky to do mobile check out/return
JOELLEN GThank you for excellent service.
KAREN HActually make sure the trucks are field completely up and not just enough to make it look like the tank is filled. Didn't even make it the 3 miles home and the lever was already off full.
AMBER KWe had to drive 40 minutes out of our way because there was not a truck closer to us. Then we had to wait an hour on hold with uhaul getting transferred person to person on the phone because our truck key was not in the lock box it was supposed to be in.
Shawn CThe most friendly & efficient U Haul location
Keith WPlease ensure the key and key holder actually can fit into after hours drop box. I had to disassemble/disengage the key from its holder and place into drop box separately in order for both parts to fit into the drop box properly. That's the ONLY option I had, but it was very inconvenient, it had me worried it wasn't going to work, and there I stood late at night in the dark next to the building, trying to get the items to fit into the drop box. While I stood there, I feared a police officer would drive by and wonder what I was doing standing by the building for such a lengthy amount of time. I live an hour and a half away so it's not like I could just bring the key and return it the next morning. :(
CYNTHIA MAfter hours retuning the truck process is way too slow uploading photos.
Andrew JWhen I called to ask for additional time at the 1800 number that has zero to do with the location I rented it from, but the representative told me everyone has a sob story. I did not call her to give her a song and dance about this truck. This is not my first time renting from Uhaul but I hope it is my last. I have used Uhaul for 23 years to move all over the country for work. I am self-employed and really wanted this to go smoother. I only wanted the truck if available during whatever time it would be available
Amy YYou might already do this but I would stress or request no smoking in the vehicles.
WILLIAM C