Customer Reviews for Liberty Food Mart BP
(U-Haul Neighborhood Dealer)

466 reviews

4536 Liberty Hwy   Anderson, SC 29621

(864) 642-6594

Office Hours

  • Mon-Sun: 8 am–10 pm

Services at this Location:

Contact Us

(864) 642-6594

4536 Liberty Hwy
Anderson, SC 29621

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When my grandson (who is 22) and I arrived at the location to pick up the truck the app would not work on my phone or my grandson's phone. Luckily the office was open and someone was there. He did help us get in contact with someone who authorized the local person to give us the keys. They did not have half of the equipment we had requested.

Stephen Claybourne 
Rating:
1.0

No one at this location had a clue about renting equipment. Upon arrival I had to speak with someone via the attendants personal cell phone to rent the equipment. I also had to give them the number off the trailer I had reserved because they didn’t know they had one available. Upon returning the equipment on the same day, a different attendant had no clue. She asked for the key to the trailer multiple times not realizing I was returning a trailer, not a truck. Again, I had to talk to an individual via the persons personal cell phone to check the trailer in. However, days after my return I received a notification that my rental was past due. I then called a nationwide U-Haul number and gave them my information so that they could check in the equipment. Attendants at this location speak very little english and really have no clue when it comes to rentals.

Wes Carter 
Rating:
1.0

First of all, I went into the store to rent. The clerk did not speak English and had to call a guy and hand me the phone. The man did not introduce himself but took my order over the phone. I spoke to him and told him that I did not want to verbally speak out my credit card info over the phone due to security reasons. He proceeded to ask for my number verbally. I had to repeat it several times which further bothered me. He told me that the truck had a half tank of gas at which it did not. It was between the two lines and just under a half. I did however fill it up to the half way mark to avoid issues. The truck also wreaked of cigarette odor. Today, I have still not been credited on my card the difference in the actual cost. My mileage was roughly 60 miles and only one day of rental. Also, I did not sign a contract nor was I asked to purchase rental insurance. I was charged for this insurance without being told nor agreeing to it. I will not rent from this location again. If any of these issues are not resolved, I will never rent Uhaul again.

BRADLEY WILLIAMS 
Rating:
1.0

Customer did not leave a comment.

Chris Sustar 
Rating:
2.0

Didn’t speak English, was unfamiliar with return protocol.

Jeffrey Merrell 
Rating:
5.0

Customer did not leave a comment.

linda price 
Rating:
5.0

Customer did not leave a comment.

Tracy Hyde 
Rating:
1.0

Wasn’t able to even speak to anyone in store. The gentleman working at the gas station/ store handed me a greasy phone to talk to someone else and do my rental. He had me reading my card number out loud multiple times In store with customers which made me incredibly uncomfortable. It took almost an hour to get the truck keys from beginning to finish. They didn’t have the appliance dolly I had originally asked for. The person I spoke with was not really personable at all and seemed like he was distracted by something else on the call. Only reason I went to this location is because they didn’t have the size truck I needed at other location. The whole interaction seemed incredibly sketchy.

Amanda Lubitz 
Rating:
3.0

Make sure the fuel and mileage are correct when writing up paperwork if I hadn’t checked I would have been 25 miles over my limit from the start and the fuel gauge was below what was on paperwork

Christopher Cohen 
Rating:
5.0

Customer did not leave a comment.

benita chester 
Rating:
1.0

Went to get the truck that I reserved at my storage unit and they didn't have it. Had to drive far away to get another one wasted 1 1/12 hours because they didn't have my truck that I reserved and had to waste my time and mileage to go back. I was on a time crunch with my movers I paid. They transferred my reservation to the other place and added protection that I did not put on the first reservation. Go to the other place at a gas station he calls someone up hands me the phone and talked to someone on the phone all they did is ask my name and told me to give the guy the phone back and he gave me the keys. My reservation guarantee owes me $50 no one would help me with that. This company sucks

Monica Rogers 
Rating:
3.0

Customer did not leave a comment.

Sierra Moody 
Rating:
3.0

Customer did not leave a comment.

Geri Taylor 
Rating:
5.0

She made it easy to return the trailer.

Brenda Clark 
Rating:
1.0

I had a hold of $218 put on my car that I have yet to see put back and this was Sunday.

Jessica Scolari 
Rating:
4.0

Customer did not leave a comment.

Elizabeth stine 
Rating:
3.0

They had me get all my own blankets and dolly

Stephanie Cradduck 
Rating:
2.0

I went in to pick up my truck. I told the man behind the counter why I was there. He barely spoke English. He picked up a phone, called someone else, and I dealt with someone over the phone. Then I had to go outside and finish my pick up through an ap. When I reserved the truck I specifically said I wanted to do a counter pick up. And that was the end of a reservation that started with multiple emails, with 5 different locations to pick up my truck. I will look at all possible options before I go through this again.

Roger Mullinax 
Rating:
1.0

Brung it back the same day got overcharged 200 dollars wasn't told to check it back In through an app. The people was friendly though and hopefully I do get my money back.

Laquesha keels 
Rating:
5.0

Customer did not leave a comment.

Mark Owensby 
Rating:
3.0

It’s kind of hard to rate this. Original location was Dobbins Bridge Road. Nobody was home and that place looked like something out of a horror film. Shout out to the representative for U-Haul that was able to change my location. She was very helpful, but as far as the Dobbins Bridge location in Anderson, SC needs to be shut down.

Gabriel Marroni 
Rating:
4.0

Have someone on property to be able to handle renting the trucks.

Craig Berkowitz 
Rating:
2.0

I was over charged … I was charged 197 originally with $100 deposit called and kept the U-Haul a couple more nights supposed to be charged $40 extra dollars a day one day I did not even try it and I was charged for over mileage which was never mentioned. Maybe there was a language barrier or maybe I just got deceived not sure, but I would like some of my money back.

Dianna Kay 
Rating:
4.0

They were friendly and were able to answer all the questions

Chathurika Kosgallana 
Rating:
3.0

The lady at the front desk when picking up the UHaul was on the phone making a personal phone call while making us wait and then worked with us while still on the phone. Not the best customer service, but we did get the UHaul after waiting.

Andrea Smith 
Rating:
3.0

Customer did not leave a comment.

Ashley Clayton 
Rating:
5.0

Customer did not leave a comment.

Pamela Cynar 
Rating:
4.0

Very friendly service and quick to get us out the door.

DUANE WITT 
Rating:
2.0

I went to pickup the truck with the ap and the ap said I was in the wrong location. I went in the store and had to call a guy on my phone to pick up the truck. He then told me to give my phone to the worker there and they had a conversation about what time she was getting off work. When I returned the truck, I was not given a final total and I was told I would receive a receipt through email. I have yet to receive a receipt. I will use U-Haul again but not this location.

Todd Marett 
Rating:
5.0

Customer did not leave a comment.

TINA TATE 
Rating:
5.0

Customer did not leave a comment.

debra harris 
Rating:
1.0

The woman who checked me in at the Anderson location was very unprofessional and rude. When I was trying to ask a question about why I had to give her two cards when it took off the one on file she interrupted me and she pointed to the paperwork and said this explains it all not one but twice. When I was expected the truck there were someone's pill box left along with a color book. I tell you this due to the safety if there had been somes small child riding and got a hold of those.

Chelsea Robinson 
Rating:
1.0

Is our truck cost $681 to drive from Anderson South Carolina to Alpena Michigan, The toe Dolly we ordered for $95 had a broken emergency brake cable, When we Rented the toad alley we were charged $585 to take it!!! Basically a $100 less than renting a 26 foot truck!!! Was extremely upset!!! But we had to rent it we were towing my mother's car!!🤬

Greg Herron 
Rating:
5.0

Customer did not leave a comment.

Brenda Watson 
Rating:
1.0

I set an appointment and had to wait for an hour and a half just to get it and when I got it maybe 30 minutes down the road the breaks on the trailer messed up on me so I had to get roadside assistance and had to wait till the next day just to get it fixed literally an hour before it had to be returned so I didn’t even get to use it. The man who fixed it told me that he could tell that the breaking mechanism had been messed up for a while and they just let me rent it when it was messed up.

Amanda Carter 
Rating:
3.0

Customer did not leave a comment.

Craig Ellis 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS MATTRESS 
Rating:
5.0

Customer did not leave a comment.

Samuel Church 
Rating:
1.0

I have filed a dispute, the drop off location in Anderson was the worst experience ever. Had an issue last time I dropped off with her but overlooked it but will definitely never use her again, renting from or dropping off. Rude and unprofessional! If Uhaul doesn’t contact me soon to correct this I’m going to dispute the charges with AMEX.

Marcus Nash 
Rating:
5.0

Customer did not leave a comment.

marlon rainey 
Rating:
3.0

Customer did not leave a comment.

Kevin Burdette 
Rating:
2.0

Was charged a fee that was not told up front and then told that it’s required my insurance covers rentals and shouldn’t have been charged this fee

Douglas Fedewa 
Rating:
2.0

Was charged a $200 deposit no location has ever charged me this in the past. Spoke to someone on the phone and they assured me it was only a hold and the final amount would be the total charged but instead the whole $278 settled on my account. I did not drive or use the uhaul $278 worth of miles. Had I know this was going to happen I would’ve used a different location. Where is my $200 “ deposit “ and why was I charged so much? Truck was left with the exact amount of gas I started, dolly returned, truck in the same shape and I purchased the insurance so what is the point of purchasing insurance if they just stole my money as a “ deposit “

Melissa Glanton 
Rating:
5.0

Customer did not leave a comment.

Jesus Sanpedro 
Rating:
5.0

I was supposed to pick up the truck from Smart Shed in Pendleton SC. They forgot to set up mobile pickup, they were not there and they did not answer multiple calls or texts. Uhaul arranged for a truck from Liberty Food Mart BP. They were able to help me immediately and they were very professional and kind.

Jill Grimes 
Rating:
5.0

Customer did not leave a comment.

Carmella Puccio 
Rating:
5.0

My wife had just rented the same UHaul size on July 8th and paid $65.06. The only extra purchased this time was for the dolly which was for $10. The mileage was shorter distance this time. So, why was I charged 98.17? I really liked the service location. However, I don't understand the difference of $33.17? I even put the more gas than was originally in the UHaul

Johnny Davenport 
Rating:
4.0

Tiger paw place is awful; this place came to my rescue

BRUCE OBERSTADT 
Rating:
5.0

Customer did not leave a comment.

Louie Diaz 
Rating:
5.0

Customer did not leave a comment.

Jan Bromell Holmes 
Rating:
2.0

The customer service rep was not friendly or helpful. The best part about the dropoff location was the proximity to I-85 and ease of getting there.

Wesley Whitener 
Rating:
5.0

Customer did not leave a comment.

Charles McDonald 
Rating:
5.0

Customer did not leave a comment.

Joshua Ellis 
Rating:
5.0

Great

ISHWAR PATEL 
Rating:
3.0

The back of the truck had dirt all over the floor. The customer service rep at Liberty Food Mart BP was rude at first. When we called out her rudeness she changed her attitude. Otherwise the move, the truck, and the value was great. I would use U-Haul again, but with a different pick up location.

terry williamson 
Rating:
1.0

Initially charged me $202 and my actual charges were $87 and I still have not been refunded the $100 something extra I paid.

JAMES BREWER 
Rating:
4.0

Customer did not leave a comment.

angel roach 
Rating:
5.0

Customer did not leave a comment.

James Kerr 
Rating:
3.0

Dripped off after hours

Steven Lowry 
Rating:
5.0

Customer did not leave a comment.

ERICKA Starr 
Rating:
4.0

Customer did not leave a comment.

Humberto constantino 
Rating:
5.0

Customer did not leave a comment.

Thomas Wurst 
Rating:
3.0

Customer did not leave a comment.

Michael Plontke 
Rating:
5.0

Customer did not leave a comment.

Joshua Hurst 
Rating:
1.0

Was charged a fuel charge when I returned the truck with MORE fuel than I started with...was charged for insurance when I DID NOT want nor purchase insurance...was charged for 2 days when I was told I would be credited for time I didn't use..was NOT told that applied if I returned it within 24 hours...I was unfairly charged for several things, and I'll probably NEVER use Uhaul again

Jon Wylie 
Rating:
1.0

The woman here automatically rented us the most expensive truck that was far too large for our needs and a safety hazard to drive. She claimed all the other trucks at the location were damaged or broken down, despite them being marked "available" on the website.

Matthew Panipinto 
Rating:
1.0

Lady was very rude; upon return the lady tried to charge me for extra stuff like fuel and and after hours service fee. When I question her she told me I would have to take it up with U-Haul customer service that it wasn’t her problem. The customer service agent was very nice and helpful and got the issues resolved quickly and reimbursed me for the charges that the lady at the drop off location added. I would not recommend renting from this location due to their lack of customer service and they don’t clean the vehicles if they come back dirty they tell you it’s not thei job or problem.

Johnathan Turk 
Rating:
1.0

Tell the customer ever dealt

Buford Comte 
Rating:
5.0

Customer did not leave a comment.

Shawn Carnes 
Rating:
3.0

I didn't receive rules and regulations document to my email but I did get it on text message. However, it disappeared shortly after. I would have expected to get an itemized list of my bill to see how final cost was determined and there needs to be a way the customer can call and talk to owner directly without going to store. I don't know why I was charged so much. Only had truck 6hrs, replaced gas with extra, cleaned truck before return. Would be good to have information on how you calculated my total cost. Itemized reciept of total charges need to be sent to costumers for fair and honest practices. I don't and can't refer this business to anyone accurately without full transparency.

sharon patterson 
Rating:
5.0

Customer did not leave a comment.

Christine shirley 
Rating:
1.0

Tried for an hour to pick up equipment. No one was there to get keys from despite location supposedly being open. Honestly the worst experience. Will not be using again.

Logan Brenk 
Rating:
3.0

I ordered the twelve blanket bundle with my rental and when I picked it up, there were no blankets available. I was told to drive around to Home Depot or other uhaul locations to find some. Driving around the region looking for blankets while being charged for mileage and fuel is bad business, not to mention the time and stress.

Christopher Sherman 
Rating:
5.0

Customer did not leave a comment.

Damario Dean 
Rating:
2.0

I paid for appliance dolly but was only giving a utility dolly bc its all they had,and price wasnt adjusted for it ...the cashier was facetiming family the whole time and wasn't sure how to process it so had to call his boss to get step by step...after i returned it on time to loaction i got it from, i got a call from another store saying my reservation was sent to them for some reason and i was late so i had to call customer services to fix problem to avoid late return fees. Was a very big hassel from start to finish. Would not recommend. Price wise was good just everything else was a headache.

Shantia Lockhart 
Rating:
3.0

When I picked the truck up and put gas in it, it was pouring gas out all over the ground for some reason, which cost me extra money.. it eventually stopped. The woman told me it was fine and not to worry about it. Having no other trucks in the area for like 50 miles I had no choice but to take that truck tires on the rear of the truck seemed slick not the best U-Haul experience I have had, hopefully U-Haul will make it right on the next truck I rent

Jacob Smith 
Rating:
5.0

Customer did not leave a comment.

ashten jones 
Rating:
5.0

Customer did not leave a comment.

natalie shirley 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Allardice 
Rating:
5.0

Great experience!!!

Jeannie Amcher 
Rating:
2.0

Even though I called and got a reservation, gave them my info it took 25 minutes to get the trailer. No help offered to lift and set on trailer hitch also added the insurance to the bill and didn't ask if I wanted or explain anything. Equipment was in good shape and worked as needed, no issues there.

MARK TYSZKA 
Rating:
5.0

Customer did not leave a comment.

Shandae Dial 
Rating:
3.0

Customer did not leave a comment.

Charles Ketron 
Rating:
3.0

The communication between the person who runs the uhaul side of this business and the customer needs to be better. I rented the uhaul for 1 day and was charged for 2 because of a miscommunication. I was told by the woman behind the counter I had until 9pm the next day to return the truck which wasn’t true. I rented the truck at 2:45 pm on Wednesday and returned it at 5 pm the next day.. I would have gotten it back by 2:45 if I would have known. Better luck next time to me I guess.

krysta simpson 
Rating:
5.0

Customer did not leave a comment.

Cornelius Mattress 
Rating:
5.0

Customer did not leave a comment.

Frank white 
Rating:
3.0

Would be nice to not to have to unload rented blankets and carts and bring inside myself.

Perry A Wehde 
Rating:
1.0

Was very surprised that I had to pay a $300 deposit before renting the truck never have had to do that with U-Haul before will not go back to this place again

Tammy Day 
Rating:
1.0

Overcharged was supposed to be 24 and got charged 36 was sent to a location that was closed then moved to this location and overcharged will never use or recommend again. Will leave negative review

Barry Kirkus 
Rating:
3.0

Customer did not leave a comment.

Sharon Reynolds 
Rating:
3.0

Ordered a cart. It was not in the truck or available at the pickup site. Placed order at one facility but was sent to a different one for pickup. Clerk at time of pickup was rude. Vehicle had water in back of truck. Had to put tarp down to keep items dry. Either the battery or starter is going in vehicle. Had trouble starting numerous times. Clerk at time of vehicle return was wonderful and the ONLY reason for three stars.

David Rieck 
Rating:
5.0

Very easy pick up. They asked for my name and handed me the keys !!!

Marty Prunty 
Rating:
5.0

Customer did not leave a comment.

walter Benton 
Rating:
5.0

Great experience

Thomas Waters 
Rating:
5.0

The system Uhaul has in place to rent trailers is great. The online experience is good and the app works great (as long as you have a good cell signal). This location is great, the people are helpful and friendly.

DAVID Rogers 
Rating:
5.0

Customer did not leave a comment.

James Taylor 
Rating:
5.0

Customer did not leave a comment.

yazmen mccaskill 
Rating:
4.0

Customer did not leave a comment.

William Grant 
Rating:
4.0

Customer did not leave a comment.

Tom Kallio 
Rating:
5.0

Customer did not leave a comment.

yazmen mccaskill 
No reviews have been submitted for this location.

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