Customer Reviews for Letendres Supply LLC
(U-Haul Neighborhood Dealer)

988 reviews

64 Main St   Spencer, MA 01562

(508) 885-3242

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 885-3242

64 Main St
Spencer, MA 01562

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck smelled like cow crap. Had what I hope was mud all over the floor walls and windows in the back.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Always friendly and professional, great place.

David P. 
Rating:
5.0

They are the best around! always a pleasure to work with! Appleblossoms Flowers gift & More

appleblossom F. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Keep doing what your doing, amazing customer service!

Jamie L. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

such nice people!!

Mechelle S. 
Rating:
5.0

The ap on my phone would not work when I went to return truck but called customer service to let them know They said site would manually do return next day when open

michelle M. 
Rating:
5.0

Terry and her husband plus run a true mom and pop business there. It was probably the best rental experience I've had. Thank you to them both plus George 🐶 !!

ELIZABETH C. 
Rating:
5.0

Great customer service, friendly and accommodating.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Very friendly. Nice people. Quick and convenient

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

elena I. 
Rating:
4.0

The vehicle was clean, but not well maintained; there is something wrong with the alignment, or there's something wrong with the tires. (You should change your survey and should not ask compound questions like that.) The people who run the location in Spencer are very nice and very helpful. A breath of fresh air. Your company's return procedure is ridiculously time consuming. Finally, the amount you charge per mile is absurd. $500 just to drive up to Southern New Hampshire and back? Ridiculous.

Terence M. 
Rating:
5.0

Everything was perfect. Thanks for Great Service

Marc K. 
Rating:
4.0

Customer did not leave a comment.

Diane H. 
Rating:
4.0

Interior of vehicle was dirty especially the middle console and dash was dusty. This location is usually good and vehicles are mostly clean so I believe that this was an 1 of 10 experience because every other time I rented from there, vehicles were in great shape and clean.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

I don't see any improvement possible ! They are awesome people to do business with !!

Kevin G. 
Rating:
5.0

I was very pleased with every aspect of service at Letendres'. They were able to accommodate our move which required rental of a large truck for three days. Great service!

paul M. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

YOUR APP, WEBSITE, AND CHECK IN PROCESS ARE MISERABLE.

Gabrielle B. 
Rating:
5.0

The owner was amazing to deal with and very sweet. We had a few potential snags in our move and she did everything she could to help! Highly recommended!

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

The guys sent from Turbo movers were phenomenal. On the day I planned to move, my brother was in an accident at 2 am that day and hospitalized. My family went to be by his side. As usual, plans fall through with moving help. So I had no choice but to find help at 6 am that same day. I went to uhaul.com. Looked for a company to help me move that day. Turbo Movers sent me two guys to help that day. They went above and beyond support. We were able to get everything of mine moved into my place in less time than I booked them for. Thank you Uhaul and Turbo Movers for the support. Also, my brother is home now, recovering.

Breanna S. 
Rating:
1.0

The woman at Letenders is rude and not customer friendly. We were charged for the dolly which we never used. We filled the gas tank yet it was only at 7/8 she won't refund us. Didn't inform us NOT to go past 7/8. The app gave us major trouble. It took an hour just to access the keys to pickup the truck. Overall horrible experience with U-Haul and this location.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl C. 
Rating:
4.0

Kind and courteous.Very thorough on the process in which I have never done before and that was very appreciated. Thanks!!

chris H. 
Rating:
3.0

Customer did not leave a comment.

Maryjane E. 
Rating:
5.0

The owners are very friendly and helpful will definitely rent from there again.

David P. 
Rating:
5.0

Service was excellent... nothing needed!

john M. 
Rating:
5.0

Friendly service, great experience. I am a repeat customer, and will come back again for future rental needs.

MARY JANE P. 
Rating:
4.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

howard B. 
Rating:
5.0

Everything was met to my expectations and the people I rented from where very nice and understanding. I will do business with them again.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Discounts for repeat customers

JOEL H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
1.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
5.0

Very Friendly people my favor place to Rental when needed

Blanca R. 
Rating:
5.0

The mobile return process is good and all but not when it's pouring rain and you have to take pics. My phone broke from getting too wet 🙁

Daniele G. 
Rating:
5.0

The van was spotless and odor free. Thank you for that it makes a difference. Entire transaction from start to finish was EXCELLENT.

alison N. 
Rating:
5.0

They are great! The vans are always kept up, clean and ready when they say they would be! Thank you guys! Appleblossoms

appleblossom F. 
Rating:
5.0

Owners were friendly and helpful. Will use them again.

john M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

BAAYE-TANNE F. 
Rating:
5.0

If you have a big truck gas up before going to return it's a small parking lot and gas station is on same side of the road and it's hard to turn around close by

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

My storage space rental at Letendre’s surpassed my expectations in every way. The staff went out of their way to be helpful. Thank you for a great experience!

bridgette b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yigong W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

All was great, I have used Letendre in Spencer MA before, and couldn't be happier with location, and service! Best U-Haul location in Central MA!

Mia H. 
Rating:
5.0

The independent storage facility owners were amazing and fantastic in Spencer MA and White river junction, VT. Went above and beyond and they deserve the most money from the uhaul services they provide. UHAUL itself as a company was terrible and could care less about my issues and I would never recommend UHAUL as a mover again. I'll never use UHAUL again because They never helped me and dumped all my issues onto the independent storage providers and blamed them for everything. I wasted so Much money on pointless issues.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Everything was well organized and extremely helpful

John S. 
Rating:
5.0

Always a pleasure doing business at this location.

William G. 
Rating:
5.0

Very helpful personnel

Annie L. 
Rating:
5.0

The location is great, plenty of trucks to choose from and they're all in good condition and the people are super friendly. My issue is with the self check in and return. It was such a hassle to check in and get the truck. Approximately 20 minutes of waiting to be “approved”. Taking pictures of this and that, waiting for responses, not knowing whether someone will be getting back to me or not. Returning was similar with having to take photos and proving where you are via photos, even though they have your location. I know it sounds like I'm doing a lot of complaining but I probably wouldn't go this route again. I'd rather deal with a person and know all the details up front.

Justin R. 
Rating:
5.0

Nothing

john P. 
Rating:
5.0

Customer did not leave a comment.

Bryant T. 
Rating:
5.0

Loved this location I use it every time the owners are amazing and kind people

JACKILYN M. 
Rating:
5.0

Terry in the office was very helpful and the Van we rented only had 2400 miles, we were not expecting something so new, nice surprise😀

Darcey P. 
Rating:
5.0

Nothing the customer service was amazing and the vehicle was very clean and was easily accessible for pick up and drop out

Jackilyn M. 
Rating:
5.0

Letendres Supply is excellent to work with for both storage and UHaul rental. Really appreciate their support during my recent move. Thankk you!

Steven T.  |  Overall Experience 
Rating:
5.0

Excellent people and friendly !

Blanca R. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

I recommend them highly. Great people.

Scott P. 
Rating:
5.0

The people who work there are amazing..I felt like I was dealing with great family members...

James R. 
Rating:
3.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Very easy to use, I would recommend the uhaul motorcycle trailer.

William G. 
Rating:
5.0

Wonderful experience with this facility!

John K.  |  Overall Experience 
Rating:
5.0

Fix the 24/7 check in Far too many questions to check in the van

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Great family oriented place. Very happy with them.

chris D. 
Rating:
5.0

Very helpful and professional highly recommended pick up location 10

steve B. 
Rating:
5.0

Have a small pickup truck in your fleet.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Only hiccup I had was it would have been nice if the cargo light in the back worked. It was hard to unload in the dark, we had to buy a flashlight.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

tabitha M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

When I picked truck up it Was very dirty in back of truck, blankets all over and two gatorades and cigarette butts. The trucks windshield was very dirty inside and made it hard to see when it got dark. The truck kept hesitating while giving it gas, then after I loaded it and was driving check engine light came on and it Said I drove 10 more miles then I actually drove..

Melissa W. 
Rating:
5.0

There was no switch for the dome lights which was inconvenient but not terrible.

Baaye F. 
Rating:
5.0

Excellant customer service.

PETER M. 
Rating:
5.0

The check-in phone app was a horror show. Terry from Letendres had to keep an eye on our process. When she saw we were having a lot of trouble, she called my cell and checked us in herself. Thank goodness for Terry!!

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

eduardo C. 
Rating:
5.0

Customer did not leave a comment.

Baaye F. 
Rating:
5.0

The facility is climate controlled and very secure. The staff are are extremely friendly and I would not not hesitate to recomment Letendre's to anyone looking for a storage facility in central MA.

PAUL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Ty so much

john P. 
Rating:
5.0

Terry is great! Thanks for an awesome experience!

Douglas K. 
Rating:
5.0

Do not charge for service after boxes are unloaded at residence.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Hayder A. 
Rating:
5.0

It was a very pleasant experience.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
5.0

Great people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.

Heather G.  |  Reservation 
Rating:
3.0

The owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.

SHARON K.  |  Overall Experience 
Rating:
1.0

Lady was rude. Cancelled storage unit before moving in.

Joshua L.  |  Reservation 
Rating:
2.0

Location is a dump! stuff and old furniture all over hard to access units safely loading dock should be cleared out for safe move in, but owners are very friendly considerate.

Privacy R.  |  First Impressions 
Rating:
3.0

Customer service at the facility is excellent! Storage conditions are musty and difficult to load/unload

Privacy R.  |  First Impressions 
Rating:
3.0

Needed truck extra day, but trucked had been reserved, gave us tight schedule to unload. Lady offered to meet early, but truck shouldn`t have rented before returned.

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.

PAUL B.  |  First Impressions 
No reviews have been submitted for this location.

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