Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall everything was wonderful the trailer was very nice and well maintained and the staff that helped me was very reasonable and helpful.
Bradley Green
Rating:
5.0
Customer did not leave a comment.
KEITH NOFZIGER
Rating:
5.0
Great people very helpful
Robert Woosley
Rating:
5.0
Customer did not leave a comment.
David Albrecht
Rating:
5.0
Customer did not leave a comment.
Kevin Clark
Rating:
5.0
Customer did not leave a comment.
Joe Egan
Rating:
5.0
Customer did not leave a comment.
Derek Hillinger
Rating:
3.0
Customer did not leave a comment.
Tom Gorham
Rating:
5.0
Customer did not leave a comment.
CATHY MILLER
Rating:
5.0
Customer did not leave a comment.
Scott Bloemke
Rating:
5.0
Customer did not leave a comment.
Erika Tirey
Rating:
5.0
Customer did not leave a comment.
Sue Seibert
Rating:
5.0
Customer did not leave a comment.
DARRELL BOND
Rating:
4.0
Very nice people, but facility was very small.
Richard McMurray
Rating:
5.0
Customer did not leave a comment.
Randy Sigler
Rating:
4.0
Customer did not leave a comment.
James Brown
Rating:
5.0
Customer did not leave a comment.
Anthony Schmeiderer
Rating:
3.0
It was way out of my way to go get but had no choice. I booked one only 7 miles from my home then the day before I get a call saying I had to pick it up 30 miles away. Wasn’t happy about that.
AL Conkling
Rating:
5.0
Continue the service in LeRoy Illinois. The rates are reasonable and having the option to rent something you do not have to store and not use to it’s potential really fits the rental option.
BRIAN QUAID
Rating:
4.0
Customer did not leave a comment.
John Whitcomb
Rating:
5.0
Customer did not leave a comment.
Jeffrey Waddell
Rating:
5.0
Such an easy process. Great staff, clean and well maintained equipment. Highly recommend this location.
Heather Dulin
Rating:
4.0
Quick and easy
Rick Ford
Rating:
5.0
Customer did not leave a comment.
Laura Hochstatter
Rating:
5.0
Customer did not leave a comment.
Edward Bader
Rating:
5.0
Best place ever. So helpful.
Cynthia Manning
Rating:
3.0
Customer did not leave a comment.
Bill Carter
Rating:
5.0
Customer did not leave a comment.
Jan Mitchell
Rating:
5.0
Great to work with... it was -4 degrees out when I picked up the trailer. Pick up process went very smooth.
Dan Moret
Rating:
5.0
Customer did not leave a comment.
Paul Davis
Rating:
5.0
Customer did not leave a comment.
Carol McClughen
Rating:
4.0
Customer did not leave a comment.
Brian Philips
Rating:
4.0
Customer did not leave a comment.
Scott NELSON
Rating:
5.0
They not only accepted the trailer, the owner helped me find a storage place and called them to set it up for me. Then he offered two of his workers to help me unload. Excellent above and beyond service. Such nice people!
Cathy Casey
Rating:
3.0
Staff could be a little frieldlyier and the equipment wasn't on pavement so the area was a little muddy day of pickup.
Robert Miller Jr
Rating:
1.0
Was told it was 29.95 per day plus $1 a mile. Told me it was on a half tank when i picked it up. It was in between a half and a quarter. Charged me $65 for an 1/8th tank of gas. I went less than 30 miles and my total was $144. Ill never use uhaul again
JENNY WILLIAMS
Rating:
5.0
Teach your employees there is a difference between an upsale and being overbearing.
RICK WOFFORD
Rating:
4.0
People are very friendly.
Rating:
5.0
Customer did not leave a comment.
Joanna Nosal Santos
Rating:
5.0
My only complaint is that there wasn't any UHaul signage outside, letting me know that this was where I needed to be. The guys were very polite and helpful inside.
DIANE HAYES
Rating:
5.0
Customer did not leave a comment.
William Reeter
Rating:
5.0
Customer did not leave a comment.
Lucas Maxwell
Rating:
4.0
Customer did not leave a comment.
Catherine Fisher
Rating:
5.0
Customer did not leave a comment.
SHAVONE ALLEN
Rating:
5.0
Customer did not leave a comment.
Raymond Cormier
Rating:
5.0
Customer did not leave a comment.
Leah Close
Rating:
4.0
Customer did not leave a comment.
Marcia Buchs
Rating:
5.0
Customer did not leave a comment.
ken campbell
Rating:
4.0
Great customer service - stayed late to help us pick up the traier after normal closing hours.
Susan Young
Rating:
5.0
Customer did not leave a comment.
Larry Paxton
Rating:
5.0
Customer did not leave a comment.
JENNIFER VESTAL
Rating:
4.0
Customer did not leave a comment.
MARK MONCELLE
Rating:
5.0
Customer did not leave a comment.
BOB BARTON
Rating:
3.0
Truck had trash inside and it drove like the front end was out of line.
JOSLYN ELLIS
Rating:
4.0
Customer did not leave a comment.
John Schaefer
Rating:
5.0
Customer did not leave a comment.
KEVIN CLARK
Rating:
5.0
Customer did not leave a comment.
Randall Stein
Rating:
5.0
Customer did not leave a comment.
GERALD FLANNERY
Rating:
4.0
It would depend on where they live - I had to drive about 40 miles to pick up the truck when there are U-Haul places closer.
SHANE MCKEOWN
Rating:
3.0
While everyone was nice, it took about 4 people and 20 minutes to check me in and figure out the computer.
NICHOLAS JOHNSON
Rating:
4.0
Customer did not leave a comment.
JUSTIN FLYNN
Rating:
5.0
Everyone was very helpful & knowledgable. Everything worked well & on time.
GARY GOLDEN
Rating:
3.0
Try to have a vehicle available locally so I don't have to drive 50 miles to pick up a truck!
DAVE MISHUR
Rating:
3.0
Customer did not leave a comment.
DIANA JONES
Rating:
5.0
Customer did not leave a comment.
MATTHEW STEFFEN
Rating:
3.0
I request a Decatur, IL pick-up. I had to drive an hour away to get my truck. Adding fuel expesnse and time. I paid for rental 45 days in advacne and I can't get a truck from the location I requested. Bad Businesses Practices.
CHARLES SCHWAB
Rating:
5.0
Customer did not leave a comment.
WESLEY WALDRON
Rating:
5.0
Customer did not leave a comment.
Steven Scaggs
Rating:
4.0
These people at this facility were very friendly and made the end of our trip worthwhile.
Betty Roberts
Rating:
4.0
Customer did not leave a comment.
RICHARD MUNSTER
Rating:
5.0
Customer did not leave a comment.
RHIANNON WILLIAMS
Rating:
4.0
Customer did not leave a comment.
curtis akers
Rating:
5.0
Customer did not leave a comment.
LISA SCOTT
Rating:
3.0
Customer did not leave a comment.
windin doyle
Rating:
4.0
Customer did not leave a comment.
DOUGLAS PETERSON
Rating:
5.0
Customer did not leave a comment.
shannan Knopp
Rating:
5.0
Customer did not leave a comment.
STEPHEN KOLDERUP
Rating:
5.0
Excellent customer service. Couldn't ask for more polite and courteous individuals. Called to let them know I was running a little behind schedule, and they told me no problem and worked with me on that. Great people to deal with!! Highly recommend this location!!
MELISSA CARDEN
Rating:
3.0
Customer did not leave a comment.
WILLIAM WALKER
Rating:
3.0
Trailer wasn't 100% clean when we picked it up.
SHIRWOOD SMITH
Rating:
2.0
Not everthing was explained to me and I ended up paying more and it took forever!!!!!!!!!!
MARSHA MEISS
Rating:
3.0
Customer did not leave a comment.
joni buss
Rating:
1.0
retailer lied about the gas. they put on paper work that gas was 3/4 full when it was in fact 1/2 full that's the way i returned it and i was never told about leak in back of truck so all my stuff got wet. they were not ready for me and didn't really now how to book me in uhall computer
Tommy Ahlers
Rating:
5.0
Customer did not leave a comment.
TONY SIMONTON
Rating:
5.0
Customer did not leave a comment.
PATRICIA MANNING
Rating:
4.0
the only problem I had here in Leroy is the papers weren't filed quick enough for me to not be harassed via text message that I had on overdue rental, very unecessary and anoying
RAMME COOPER
Rating:
3.0
Customer did not leave a comment.
HINGINIO lebron
Rating:
4.0
Customer did not leave a comment.
JANICE HILAND
Rating:
5.0
Customer did not leave a comment.
JIM BOND
Rating:
3.0
Didn't get the size truck reserved. Was upgraded to a larger truck. Larger than what I needed. Had to re-adjust what I packed inside. Took more gas than I wanted to spend to replenish. Made do with what was presented.