Customer Reviews for Laurel Creek Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Extremely nice and helpful.

Rating:

4.0

Location was close to where we needed. Great job.

Rating:

4.0

Need to inform customers of required ball size. Need to update wiring adapter from 4 to 7 like rest of world Had to make 2 trips to auto store because not available at U-hale. Trailers need have trailer lift attached. Again U-Haul needs to get in this century.

Rating:

5.0

Nothing, everything was great.

Rating:

4.0

Easy to find to park and very appreciative of 24 hour return.

Rating:

5.0

Very good. Quick return with no problems.

Rating:

5.0

Wonderful experience, staff very helpful and knowledgable. Will use again

Rating:

5.0

Connie was great to work with. She was friendly, helpful, personable, and took an interest in us and our needs. We thoroughly enjoyed meeting her and working with her. When we decided we needed a bigger size trailer, she was quick to accommodate the change.

Rating:

4.0

I had to sweep out the back of U-Haul and it was very dirty. The front of truck was also dirty.

Rating:

5.0

I can't think of anything. I think they went above and beyond to help me and make it a great experience!! ❤️😇

Rating:

4.0

The employee there got my issues resolved. Thanks

Rating:

1.0

It was literally impossible to get service on our phone to get the code for the lockbox.

Rating:

5.0

Computer took time.

Rating:

5.0

Great

Rating:

5.0

Great service very helpful

Rating:

5.0

Above and beyond the service I expected. The best!!!

Rating:

3.0

While I'm not over the moon with the service at the location that's not what I'm upset by. The truck was disgusting, mud caked ramp and there were live roaches in the truck itself. I now have to have pest control come and spray my house because the roaches from the truck have made it into my new home.

Rating:

5.0

Dont know of anything. This location gave me ease of rental and great service

Rating:

2.0

I arrived to pick up the rented 10' truck at the appointed time of 10:00 AM No one was there. At 10:15 I got a call from Uhaul that the rental person was the doctor and would not be available until 1:00 PM. There was no other 10' truck in the area, so we want home and returned at 1:00 PM. No one was there again. I finally called the rental person number and was told that he was 12 miles away and that there was no key to the truck that I had scheduled. He arrived at 1:45 and took forever to get me the 15' truck on his lot. This meant that we were now 4 hours past our start time to drive to Atlanta and pick up the furniture. This put us in rush hour traffic which set us back an additional hour. I only wanted and needed a 10' truck which had been quoted to me for $130.55. I signed to pay $145.04 with the rental person telling me that he would adjust my bill to the original price. However, the bill I received via email is for $149.52. The whole experience was very frustrating and exhausting. The rental person did seem nice, but not too concerned that we had been so inconvenienced. I really believe that my bill should be adjusted to the $130.55 or even further discounted for the terrible inconvenience.

Rating:

1.0

Make sure there is a person there when the guest arrives. We told the owner we would be there between 11:30 & 12. We arrived right at 12 and there was no one in the office. UHaul corporate said they would move us to another location since we had been waiting for 25 mins. At 12:30 the owner arrived. Corporate said we would receive a discount and not only did we not receive the discount we were unknowingly charged for insurance when we specifically said we did not want the insurance when we called to say our arrive time. The staff was friendly but ignorant on how to work the computer system, needing 2 people to use it. Our reservation was also moved to another location by corporate after we had called to say the staff had arrived. Due to these delays we did not leave until 1:30pm setting us a day behind our moving schedule.

Rating:

5.0

The owner called this morning to confirm that my blankets were not in the truck. He is nice and helpful. I informed him that I had called last night to the 800# to let y'all know of the blankets not having been in the truck originally.

Rating:

4.0

The owner of the property was extremely nice and helpful. I felt very comfortable renting from them and talking to them.

Rating:

5.0

The owner is very kind and helpful plus the location is convenient.

Rating:

5.0

There should be a damn jack on the trailer. No reason to hurt someone trying to pickup the tonge

Rating:

3.0

Hours of operation not conducive to many users - closed sat, sun, and mon, although a holiday - this directly affects returning within 4 day allowance . Fortunately we were able to make it.

Rating:

5.0

very friendly, always going out the way to please

Rating:

5.0

This was the best U-Haul experience I have ever had. Erving was awesome to work with. I would highly recommend this location.

Rating:

3.0

I got there at opening time. The gate was open but nobody was in the office. I did a smartphone checking and that was very easy.

Rating:

5.0

old man running this location is great always very helpful and friendly

Rating:

3.0

I noticed the truck pulled badly to the left, I thought the tire was low so I checked it and it was not low but I noticed the tire was wearing on outside edge of tire. On my return trip I was in a lot of stop and go traffic and the brakes , when applied, would jerk to the right , and brake pedal would go all the way to the floor, very spongy. Once the traffic stopped and I almost ran into the rear of a car. I kept more distance after that and when I got a chance to get off hwy. 400 I checked the brake fluid, it was full. I left a not with the key telling the agent of the problem.

Rating:

5.0

The employee was very knowledgable and explained everything in detail. I would recommend this UHaul to a friend and would use this business again.

Rating:

5.0

I have no complaints. The gentlemen at Laurel creek was 100% helpful. He showed me EVERYTHING. We checked all the fluids, tires and he assured me that the truck would do great all the way to Idaho which was a LONG trip. Thank you to Mr. Macafee (laurel creek) and to U-haul for making this move out west 100% awesome. I wouldn't have done it any other way. Thanks again. Tricia L.

Rating:

5.0

Mr. MCAFEE was very sweet!! Very helpful

Rating:

5.0

None. Employee is very knowledgable and professional at Uhaul.

Rating:

5.0

The rates are miss leading, cost more than I expected.

Rating:

5.0

I came to pick up the Uhaul at the Cleveland location. The man that helped me was great. There were a few computer glitches but he solved them in a timely manner.

Rating:

5.0

Great and friendly

Rating:

4.0

Good Service and helpful

Rating:

4.0

They called to make sure we new where they were and offered to come in on a holiday to check us in if needed.

Rating:

3.0

everything went very well. The dealership and assistance was great.

Rating:

5.0

Awesome service. Mr. McAfee was a pleasure doing business with.

Rating:

2.0

We requested an appliance dolly, but none was on the truck and no one called to inform us of such.

Rating:

5.0

No need for improvement. The after hours drop-off service was superb. Location was easily accessible. And drop-off was a cinch.

Rating:

4.0

open office earlier

Rating:

3.0

The person at the counter didn't know much about the computer and took forever! We had reserved at another location for 8AM and they never showed up so we had to go to this location. Not a good experience overall. I would not use U-Haul again!

Rating:

5.0

not at all it was ezy to get what need for the trip and get on are way we are thankful and very happy

Rating:

5.0

Excellent

Rating:

5.0

very acommadating and funny

Rating:

5.0

Great everything. Real nice man, great truck, overall an excellent experience !

Rating:

5.0

Mr. McAfee delivered superior excellent customer service! He went above & beyond my expectations. I wish all the locations were like him. Thank you again Sir!

Rating:

5.0

Mr McAfee (sp?) is a good Christian man. He was VERY helpful. Paperwork was a breeze. Truck easy to drive, clean inside & out. Fair price. Offered rope (I already had some). Very good experience overall. 10!