Customer Reviews for L&R
(U-Haul Neighborhood Dealer)

274 reviews

974 E Main   Uvalde, TX 78801

(830) 278-1809

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(830) 278-1809

974 E Main
Uvalde, TX 78801

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

C B Neitsch 
Rating:
5.0

Customer did not leave a comment.

RICHARD WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

KERRY NOLASCO 
Rating:
5.0

Customer did not leave a comment.

LARRY TAYLOR 
Rating:
1.0

The woman who I believe is the owner helped me make my reservation and was great to work with. However, the woman who “helped” me upon checkout was incredibly unprofessional and uncivilized. I have never ever experienced this level of disrespect or seen such an absolute lack of people and customer service skills. Thankfully I was able to record a portion of the interaction and will be sending the recording along with a formal complaint to the owner and Uhaul. As long as this particular employee continues to work here, I suggest you go elsewhere for your hardware and uhaul needs. The woman (owner?) was so helpful, friendly and professional. It’s unfortunate that her employee’s behavior negatively impacts her business.

AMIRA weshahi 
Rating:
5.0

Clean the trailer Ethernet users

Stephen Henry 
Rating:
5.0

Customer did not leave a comment.

Johnny Pennington 
Rating:
5.0

I was well satisfied by thr equipment, the service, and the Price.

TURNER JOHN 
Rating:
3.0

I paid cash in Dodge City with a $60 deposit that I was told I would get back in Uvalde. Uvalde location refused to refund $60, said I will receive it in the mail.

lowell aberson 
Rating:
4.0

Customer did not leave a comment.

richard weller 
Rating:
5.0

Customer did not leave a comment.

luis gonzalez 
Rating:
2.0

they must sell landscape and ranch materials as well. They literally had the key drop surrounded by brick and barbwire. I had to climb up on the pallet of bricks in the pouring rain and hope i didn't slip and fall on the bails of barbwire. It was ridiculous

Smith Kelly 
Rating:
3.0

Much better service than the last time I used this location. The lady I spoke with this time was very pleasant and helpful. The last one I spoke with was very rude.

Stevan Hidalgo 
Rating:
2.0

The lady I spoke with all 3 times I called was very rude and short. She needs to be trained on proper customer service etiquette.

Stevan Hidalgo 
Rating:
5.0

Nothing my experience as a first tome customer was way beyond my expectation.

JESUS SANCHEZ 
Rating:
3.0

Customer did not leave a comment.

CHERYL RATZLAFF 
Rating:
5.0

Customer did not leave a comment.

CAROLANNE HOLNIKER 
Rating:
5.0

Customer did not leave a comment.

Brandon Baxter 
Rating:
2.0

Tried to drop off at night since the link said you could self drop off. Drove to the location and all the gates were closed so I had to go back in the morning.

Chris Rodriguez 
Rating:
1.0

I was charged two times for same rental and need to be reimbursed. The drop off did not provide me a receipt or anything.

Edward Jones 
Rating:
4.0

Friendly and knowledgeable staff.

Richard Weaver 
Rating:
4.0

Customer did not leave a comment.

GARY robinette 
Rating:
3.0

It was closed and it did not mark or make clear where we should drop of the trucks. Signs or a specific soot would make it leas confusing

william arevalo 
Rating:
5.0

Everything was great. No issues

JOSHUA AHOYT 
Rating:
5.0

Lauren at L&R was extremely helpful and professional.

MICHAEL STORY 
Rating:
5.0

Everything was good thank y'all so much!

LINDA KAY 
Rating:
2.0

I was not informed that I could return the rental at this location after hours by opening the closed gate. Being a law abiding citizen I was uncomfortable going into a private business after hours that has an obviously closed gate at the front. I did not want to leave the rental outside of the gate by the road where it could easily be stolen. The website runs redicously slow from my Android phone. I called the Uhaul number and the wait time for a response was so long that I hung up. There was no option to speak with a general customer service representative.that I had to speak with someone from another department to help resolve my issue. She was tried and was very nice and professional but didn't have the answers I was looking for.

Joel Cantu 
Rating:
5.0

Lauren and her team where excellent. Easy to check out, easy to return.

GENE EVANS 
Rating:
4.0

Customer did not leave a comment.

DEREK SAPP 
Rating:
4.0

Xxx

Alberto Mesa 
Rating:
4.0

Customer did not leave a comment.

Alejandro Salinas 
Rating:
5.0

Customer did not leave a comment.

ALICIA COX 
Rating:
5.0

Customer did not leave a comment.

Sandy Jensen 
Rating:
5.0

Customer did not leave a comment.

ROBERTO MARES 
Rating:
3.0

Customer did not leave a comment.

JORGE PALACIOS 
Rating:
4.0

N/A

SIJANSKY HENRY 
Rating:
5.0

Very nice people, very helpful.

LONNIE DOSSEY 
Rating:
5.0

Do not understand why rental facility can place rental trailer on receiver of tow vehicle and latch down to secure trailer to tow vehicle but can not connect light wiring harness to tow vehicle light connection or connect safety chains on trailer to tow vehicle.

William GRIMES 
Rating:
5.0

Customer did not leave a comment.

ALFREDO BONILLA 
Rating:
5.0

Fast and easy

NELDA RODRIQUEZ 
Rating:
3.0

Be more helpful when customers are dropping off rentals

Krystal Upton 
Rating:
1.0

I had nothing but problems from the beginning. The Uvalde location on main st . Uvalde over charged me . When your web site said it was $119.00 they wanted to charge me $550.00 .but gave me a discount and charged me $ 225.00 Then after dropping off the trailer in El Paso l reserved it for my return trip 3 days later. The next day I got a call from Uhaul saying that trailer had been rented out. What was the purpose of a reservation? Then they wanted me to go to Truth or Consiquenese New Mexico to pick up a trailer for return trip. Then that changed to Las Cruse N.M. What a pain in the ass to do business with Uhaul

THOMAS TAMBURELLO 
Rating:
5.0

Customer did not leave a comment.

ROBERTO MEDINA 
Rating:
5.0

Customer did not leave a comment.

cory Brook 
Rating:
5.0

Customer did not leave a comment.

James Jeziorski 
Rating:
5.0

Customer did not leave a comment.

JO LERMA 
Rating:
5.0

Customer did not leave a comment.

TERRY CHANEY 
Rating:
4.0

Customer did not leave a comment.

WinnieJewel Forester 
Rating:
5.0

Customer did not leave a comment.

MARTA TALLEY 
Rating:
4.0

Customer did not leave a comment.

Dean Preston 
Rating:
5.0

Customer did not leave a comment.

Jack English 
Rating:
1.0

Customer did not leave a comment.

REY THOMAS REGINO 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM PEREZ 
Rating:
5.0

Customer did not leave a comment.

WILLY REYES 
Rating:
5.0

Customer did not leave a comment.

ALICIA COX 
Rating:
5.0

Can't think of a thing. Perhaps drop off procedures when office is closed could help. Maybe explanation of signing up for UHaul account. Everyone was really pleasant and helpful.

CYNTHIA WILSON 
Rating:
5.0

Customer did not leave a comment.

ALAN RAY ARMISTEAD 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SPRING 
Rating:
4.0

Customer did not leave a comment.

JOHN MCNABB 
Rating:
1.0

The front staff was very rude. After hours pick up was not working so I was not able to get the trailer till the next day. The front staff were not going to let me pick up due to staff error in system. Called U-Haul and was place on a 90 min hold which after the U-Haul reception hung up on me after picking up call. Worst experience of my life. Tried to Over charged me.

CECILIA STEVENSON 
Rating:
5.0

Customer did not leave a comment.

MARGARITO BALCAZAR 
Rating:
3.0

Not much went right with this experience! Originally we were supposed to pick the trailer up in San Antonio from a dealer on 281. The plan was to proceed straight from there to my daughter's house in San Antonio for loading. The day before the planned pick up I was called and redirected to Hondo. When I got to Hondo the trailer had not been returned yet. The man at Hondo suggested I try LaCoste, Lytle, or Natalia. I stopped to eat in Hondo. Before I could go to LaCoste I received a phone call from U-haul that redirected me to Uvalde. The people in Uvalde were polite and helpful, but the end result was 4 or 5 hours added to my day and over two hundred miles added to my truck. Honestly, I don't think the $50 refund you offered that I have yet to receive is adequate compensation. It's not worth fighting you over it, but next time I am highly likely to try using some of your competition!

STEVEN FASELER 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MCKNIGHT 
Rating:
5.0

Customer did not leave a comment.

PEGGY SMITH 
Rating:
4.0

Customer did not leave a comment.

Gary Shaw 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ASHLEY 
Rating:
5.0

Customer did not leave a comment.

Jorge Cuellar 
Rating:
3.0

I thought it was odd that the person that did my rental used her personal phone to complete my transaction. Every other location I have used before had a desktop to complete my transaction.

Arturo Hernandez 
Rating:
5.0

Nothing

DUKE SALDIVAR 
Rating:
5.0

Customer did not leave a comment.

Russell McElroy 
Rating:
3.0

This was an after-hours drop-off. Odd that they close at 11:30 a.m. on Saturday.

Jory Vanderburg 
Rating:
4.0

Customer did not leave a comment.

JASON LEJEUNE 
Rating:
3.0

Customer did not leave a comment.

MANUEL ESTRADA 
Rating:
4.0

Customer did not leave a comment.

Barry Cook 
Rating:
3.0

Customer did not leave a comment.

SANDRA MURILLO 
Rating:
5.0

NA

BRUCE SCHWIESOW 
Rating:
4.0

The process for renting and return was a little long.

AARON BROWN 
Rating:
5.0

Customer did not leave a comment.

JOE RAMIREZ 
Rating:
4.0

I wish the trailer had a spare tire.

MICHAEL STORY 
Rating:
5.0

Customer did not leave a comment.

HAROLD BROWN 
Rating:
3.0

It was an after hours drop off and it was confusing that they had a barrier us in front of their driveway. After some searching it became obvious that they barrier was not locked and we could open it to return the trailer, but it was confusing at first.

Kelli Mclaughlin 
Rating:
5.0

The Location was fine and prompt in obtaining the equipment rental, HOWEVER THE ONLINE U-HAUL APPLICATION SERVICE WAS TERRIBLE AND AT THIS POINT I WOULD NOT RECOMMEND U-HAUL TO ANYONE. It began with with me online reservation requesting a car tow dolly (confirmation 29359831) from the 441 S Getty St. Uvalde, Tx. 78801 ONE WEEK PRIOR TO picking up the equipment. One Saturday October 17, 2020 I received a phone call from U-Haul informing me that the equipment I requested was NOT available however, a car transport was available at the Uvalde Towing 454 E Front St, Uvalde, TX 78801 location (confirmation/U-Haul Contract 29359831) for the date i needed the equipment. I went to this location to pick up the equipment I was confirmed that would be available on the required date. Upon arrival I was informed that the equipment that I was confirmed to pick up WAS BROKEN AND NOT AVAILABLE. I was informed that U-Haul had been informed for over 3 weeks that this equipment was NOT RENT-ABLE due to it being broken!. I was given the 1-800-GO-U-HAUL phone number to call. After waiting for 35 minutes to talk to a U-Haul representative I was informed to go to the THIRD LOCATION L&R 974 E Main Uvalde, TX 78801 where I was FINALLY able to pick up NOT THE EQUIPMENT I HAD ORIGINALLY RESERVED BUT RATHER THE EQUIPMENT U-HAUL DECIDED TO PROVIDED ME WHICH WAS $230 PLUS DOLLARS MORE THAT THE EQUIPMENT I REQUESTED ONLINE ARE RECOMMENDED MY U-HAUL. I TOOK MY TIME TO GO ONLINE PROVIDE MY INFORMATION, SUBMIT COPIES OF MY DRIVERS LICENSE(FRONT AND BACK), AND ENDED UP HAVING TO RENT EQUIPMENT OF U-HAUL'S CHOICE NOT MINE. FURTHERMORE, THE PERSON I CONTACTED AT THE 1-800-GO-U-HAUL NUMBER INFORMED ME THAT DUE TO THE AWFUL EXPERIENCE I HAD THAT I WOULD BE GIVEN AT LEAST A MINIMUM $40 DISCOUNT ON THE EQUIPMENT. DID THIS HAPPEN NO, NO, NO. DUE TO THIS CHANGE ON EQUIPMENT RENTAL NOT BY ME BUT MY U-HAUL I WENT OVER $300 ON MY BUDGETED EXPENSE. TERRIBLE EXPERIENCE AND I WILL NEVER RENT FROM U-HAUL AGAIN. A VERY UN-HAPPY CUSTOMER.

Marcelino valdez 
Rating:
5.0

Customer did not leave a comment.

SAMMY CATES 
Rating:
3.0

Customer did not leave a comment.

robert stuart 
Rating:
5.0

Very helpful and professional staff

teddy hickman 
Rating:
5.0

Customer did not leave a comment.

William Stavinoha 
Rating:
5.0

Great experience! Super friendly staff!

Erin Turner 
Rating:
5.0

Customer did not leave a comment.

DAVID PATTON 
Rating:
5.0

fender was hanging off Auto transporter and they said they dont fix. so I had to fix myself before the long trip.

Kenneth Erickson 
Rating:
5.0

Customer did not leave a comment.

Gerald lovell 
Rating:
5.0

Customer did not leave a comment.

Aldo Borrego Garza 
Rating:
4.0

All was good. Employees were very helpful and friendly

WILLIAM JENNINGS 
Rating:
5.0

Customer did not leave a comment.

David Weis 
Rating:
5.0

Customer did not leave a comment.

brandon mccutchen 
Rating:
5.0

Excellent experience

NANCY BURLESON 
Rating:
5.0

Customer did not leave a comment.

THELMA SAIZ 
Rating:
5.0

Nothing

Charles Persinger 
Rating:
5.0

Customer did not leave a comment.

JOSE GUEVARA 
Rating:
3.0

Customer did not leave a comment.

Lana Parsons 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN LEWEY 
No reviews have been submitted for this location.

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