Customer did not leave a comment.
Scott P.
Customer Reviews for Lakewood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was accused of stealing a U-Haul I return per the company instructions. Then I came back by the place and the U-Haul was outside and no one called or anything to inform me not apologize!
Shakia J.Everything was great, so no improvement needed!
Channing D.Just Be yourself, Thanks 😊
Trena J.Amazing customer service!! Would definitely use this location again!
Thalitha F.Excellent customer service!
Sassandra R.Not a thing everything was perfect.
Kristie M.Nothing everything was Great
Rachel B.It was closed when I arrived.
PATRICIA A.Second experience recently and both were awesome. Really appreciate their service.
Paul F.Appreciate the great customer service
Jennifer F.Super easy…. No pro lame at all
Paul P.Make sure trucks are clean and working right
Carrie F.NA
Roman B.My wife and i have used the lakewood location in phenix city twice within the past 3 weeks and the young lady that helped us out was very kind to us and we want to thank the lakewood location for having the young lady that assisted me and my wife with our uhaul on both times we rented… thank you very much highly recommend her service…
Javius F.Great office attendance and very knowledgeable of the equipment available.
Roman B.Great customer service
Shirley C.Dropped off the truck and they were closed. Couldn't find a key drop box so came back the next day and they were out of the office. Came back and hour later when they said they would be back and no one was there. Came back again and still no one was around. Then I got charged an extra day for the truck because I still had the keys since I tried to drop them off four times and no one was around and no where secure to leave them. Next time I will just leave them in the ignition and take a picture of the truck in the spot so if it gets stolen I can't be blamed.
brittany B.The lady and her husband was so pleasant and nice.
Telancia F.Reduce prices for usage was charged twice afterwards of use
Billy H.It was perfect
Cobra U.The location wasn't the problem it's the company itself
Elizabeth C.took almost an hr but the lady behind the counter was soo nice and helpful
iysha L.They met me in the parking lot to return the trailer.
Raymond S.Staff is extremely friendly and helpful.
Dewell M.Nothing
Cheryl C.My husband found illegal drugs in a pill bottle under the driver front seat of the U-Haul. Had he have been pulled over we would've lost the house that we just bought and he would've spent time in prison. Over someone else's drugs. Things like that can end someone's life and all I got was an “I'm sorry thank you for letting us knowâ€
Alexus N.I would not recommend this place at all they were told that the card being used was not mine and the gentleman told them not to keep it on file and they assured him that they would not keep it on file and he would not be charged for anything else. I was supposed to be billed for anything extra that I owed but instead they took the money off his card and refuse to refund it!!!! He is threatening me and it is you guys fault because you used a card that wasn't even supposed to be kept on file. Fix it now!!!!!!!
Mark V.Stay as you are…
Irwin H.Great customer service. Kerri and her husband were very polite and helpful. Thank you so much guys, you rock!
Mayra B.The movers we hired through Uhaul were a no show. We hired them for the morning and they called at 11 a.m. saying they had been double-booked. They did apologize, but we had almost all the work done and didn't need them anymore. How can I be reimbursed for that?
Jeff M.Great customer service and very friendly staff.
Tontalane F.Great customer service at this location!
Douglas M.The staff were sooooo friendly. Best staff I've ever had and I've used uhaul plenty of times
Fiana J.Only issue was trying to get the truck from the lot. Had a small hiccup, but got it eventually
VALERIE F.Nothing, excellent service
WILLIAM A.Giving the customer the correct code to the lockbox the first time instead of having to contact customer service and stay on hold for a long period of time
TERION W.Excellent service and convenient for us. Will definitely be back when we're in need again!!
Kenny C.Best location yet
Louis L.They charged me for a full tank of gas and not a quarter tank like in the agreement
benjamin W.?
Jeffrey P.The Ladies were very welcoming and courteous..The office was quite inviting and well organized... Just excellent. Mr. Charles Willis. USMC Retired
Charles W.I had awesome time joking and laughing with the staff--wonderful people. I see you all in three months on the next move.
Caroline P.My business requires use of a 1 or 2 room box truck about 6 times a year. The last few times I've used this Uhaul location, initially due to convenience as its only a half mile from my business. After continuously experiencing the top notch customer service at this location, it will be my primary choice moving forward.
Kymberly E.My equipment was missing..other than that it was smooth
Pattie R.Provide lunch for renters maybe steak and potatoes with garlic butter. Ginger ale.
Randy B.Nothing
Brenda J.Very friendly and safe space to conduct business! The office personnel were exceptional. GREAT!!!!!
Albert W.We had an after hours drop-off, but early the next day received confirmation that they had checked in the vehicle.
joaquin S.Lakewood personal were amazingly helpful. She worked with me to get the ancillary items removed from my invoice and insured my satisfaction. GREAT CUSTOMER SERVICE!
Mark T.Make sure that all your employees know what they are doing.
Richard M.BIG Love & a real BIG Thanx to this location. Our initial convo was testy, but we sailed through the experience wonderfully afterwards & my prayer is that we were all blessed 💚
Jade E.Carla was great
Marc K.Very helpful, professional and friendly
Paul M.Not a thing I know of.
Richard F.Awesome people to do business with no complaints at all!
KIMIKO H. | Overall ExperienceVery nice and well secure place
Keith M. | Overall ExperienceIf your in need of a storage unit then this is the place. Great staff. Customer service is also great. The price of units meets all standards if not cheaper than surrounding areas. I rented 2 units for a year and a half. Payment was automatically taken from my bank account which made it easy to keep up with. I would recommend this establishment to anyone.
Sandra D. | Overall ExperienceI have already made a reservation with them again!
Richard B. | Overall ExperienceHad a great experience.
Krisy W. | Overall ExperienceStaff was courteous, professional, and understanding.
Robert V. | Overall ExperienceI've utilized Lakewood Storage on several occasions for offsite storage. The facility met all my needs and I will use Lakewood storage again when the need arises. I would highly recommend.
MIKE D. | Overall ExperienceThe storage facility is excellent, but what makes this a 5-star review are the people. I’ve never been made to feel more like a valued customer than here. Greatest group of people ever!
David S. | Overall ExperienceLakewood Storage staff went above & beyond ecpectations. The storage unit was perfect and safe! Would recommend highly.
THERESA R. | Overall ExperienceScheduled this storage unit almost three weeks ago and when I called to try and get in I was told that the size that I reserved/needed was not available. Online order did nothing.
Privacy R. | First ImpressionsProcess went relatively smoothly. Still not sure why check-in clerk requested social security number.
Privacy R. | First ImpressionsVery nice consumer service.
Privacy R. | First ImpressionsStorage place is clean and nice no problems with them at all. However be careful when using webselfstorage.com, they charge your card 6.95 and hold it hostage until you do feedback. Just go in.
Privacy R. | First Impressionsthe storage unit is very clean and secure. The woman who helped me was extremely pleasant, professional, and very nice.
Privacy R. | First Impressions