Easy check out in, friendly staff clean truck. THANKS!!
Sherlonda L
Customer Reviews for Lakewood Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were given great customer service by owner, Steven and his team. The truck was clean, ready to go, and easy check out and return. The toll road system was confusing being an out of towner; though the fees don't appear to be high per toll but we are waiting for the toll road bill from UHAUL. Apparently there will be the toll road fee plus a handling fee for toll transactions. I would definitely recommend this UHAUL location ant the Lakewood Food Store.
Laura Kit's clean, and you can see exactly where to park the uhaul. It was dark and quiet, but inviting.
Audra NEverything was on point I have no complaints
Rhonda TSuper fast and easy to pick-up. Great customer service and friendly staff. I would use that location again.
Sylvia HDon't tell people that they can do something and it not be the truth. I was told if I kept it my card would be charged until I returned it and now I've got a 1900 bill for having it 3 weeks and only driving it only 500 miles. 21 days x 19.95 a day + .69 per mile x 500 miles doesn't add up to 1900
Charles SStarter needs to be replaced.
Van AShe was excellent
Raymund DGood
Deangelo TAll was good
Jesse SDolly and furniture dolly were not available even though they were in my reservation. The location indicated that this is U-Haul’s fault - the location does not ever rent dolly’s but U-Haul still indicates there available via the website. Tired were inflated to nearly 90 psi where the rears should have been at 80psi and the fronts were nearly at 90psi when they should have been 60psi. Possibly dangerous. Alignment was off and pulling right - location said this was normal. Is U-Haul sending vehicles down the road in such unsafe manners? We are in need of another moving van in 2 weeks and because of this experience will be shopping around.
Edmund CThe U-Haul equipment was not drivable, it broke down several times on us and I was still charged for the dates I used it
Nakiesha TTruck was clean and ready.
Margarita RVery impressive service.
Derek MI was calling to tell him I was running late I no one would pick up the phone until almost 5 o’clock
FRANCIS MI was charged for a locksmith, after my keys to the rented truck were turned in. My debit card was then charged into the negative. THE HANDLING OF BUSINESS WAS VERY POOR. Take pictures and videos of all paperwork. VIDEO YOUR KEYS INTO THE DROP BOX, video your mileage and MONITOR YOUR BANK ACCOUNT. I’m going back to get my money after they found the KEYS IN THE DROPBOX! BW
Brandon WAmazing customer service Very easy
Kenneth MVery nice man in and out in no time
Cody AVery easy, user-friendly experience. Staff was helpful and courteous. Overall, I cannot relate any criticism regarding the experience.
Derek AKeep up the excellent Customer service.
GRACELIA RDrove truck 4 miles and low fuel light illuminated. Truck was supposed to have 1/4 tank of fuel.
Benjamin BThe man who rented very nice and made very ez for us thank you very much Keith selmser
keith SI found this experience to be very convenient easy to use. Thank you.!
Kevin CAmazing service, fast, genuine, nice, professional. This location was actually suggested as an alternative when one of the main locations had no guarantee of availability and time slots. I would definitely recommend to anyone needing a pick-up or drop-off.
Demi SThis was a last minute rental. I got on site and Trailer was clean and ready to pick up. Very easy to rent was in and out in a few minutes will definitely rent again if needed at this place.
oscar yThe agent was excellent to answer my questions. Vehicles were well maintained. Pleasant experience overall.
Li LNo interaction. Location was closed
Shaun BGreat service! Thanks
Jeffrey NKeep doing what you are doing. One observation, maybe you should get a sign, that is closer to the street entrance, that points to the exact location of the rental office.
Bessie PThe service was impeccable. The staff was professional, pleasant and helpful. It is quite apparent that the folks here care about their business but even more for their customers.
Michael BNothing. Customer service guy was friendly and very helpful. Thank you so much for all you do.
Lashonda TWe went into the Lakewood Food Store and was told the Uhaul rental place was around the corner where it was difficult to walk to. Make sure you specify exactly where the actual location is. The person we interacted with was somewhat friendly.
Irsyl Tattendant was very polite, attentive, and got er done! Thanks U-haul we have over a 55 year relationship that while rocky at times always got us from A to B with our junk !!!!!
JEFFERY RI arrived on Sunday around 1700 hrs. There were three (3) other gentlemen waiting to pick up rentals. The sign said open until 1800 hrs. The doors were locked and there was no one there. I secured the drop off, took pictures and hoped for the best.
Wayne WI’ve previously Use this location. Steven and his crew are awesome. They go above and beyond to meet your needs! This is THE U-Haul to do business with!
ANNE TSteven and his crew are awesome! Steven made sure we were taken care of. He takes great pride in his business! They are all very professional and personable. They go above and beyond! Thank you for helping us get to OHIO!
ANNE TThe location was hard to get to due to traffic and there were too many vehicles / trailers crowded on to the lot making it hard to maneuver. The office was literally a shack on the side of an abandon building. The lot was also in some disrepair and needed some housekeeping. The trailer I did rent had some issues with the rollup door getting stuck, but workable. The staff person on duty was friendly and helpful in getting the trailer hooked up and again returning the trailer to its storage location.
Paul BStaff was very helpful. I could not get the app to work to pick up the truck, but staff was available to help, so not a big issue.
Timothy FThe agent was great. The van we rented was nice and clean. Great experience overall. Will rent from them again.
Li LThe representative in the office was top notch
mike bWe have used this location on several occasions, and it has always been spot on!
PAUL TThe gentleman that assisted me with my rental was very pleasant and helpful. It was a quick in and out experience. Thank You!
shalunda gThe truck was customer friendly. Everything worked.
Ricky MThe staff were professional
Grace NI was a last-minute customer who only needed a quick rental for a short time (2hrs). They were very helpful. For future furniture moves I will be using them again.
Karen WNA
Jacquelyn DGreat to do business with
Steven MAwesome experience
Jennifer A