Customer Reviews for Lakewood Auto Spa Inc
(U-Haul Neighborhood Dealer)

180 reviews

1260 Ocean Ave   Lakewood, NJ 08701

(732) 719-8659

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(732) 719-8659

1260 Ocean Ave
Lakewood, NJ 08701

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

perla piansay 
Rating:
3.0

Very difficult to find, but otherwise an easy drop off

Richard Lehmann 
Rating:
5.0

I would continue to do what the gentleman is doing. Great customer service and truck was very clean. Best experience I’ve had with U-Haul. In addition to this location the customer service representatives from Tom’s River were wonderful and helped throughout the process.

Phil Revel 
Rating:
3.0

I rented a van and got a box truck and the location is hard to find. The truck worked fine and pick up was easy.

Peter Conniff 
Rating:
2.0

Male it easier to find

LINDA BRAGG 
Rating:
4.0

There was no parking when we came to return the truck. There should be a few designated spots in the area for Uhaul returns. it was very confusing when we showed up there.

Adina Levenson 
Rating:
5.0

Very nice person, fast and easy drop off .

LISA M EVANECKY 
Rating:
5.0

Customer did not leave a comment.

Sean Carpenter 
Rating:
5.0

Customer did not leave a comment.

Arnaldo Belo 
Rating:
5.0

friendly staff. helpful knowledgeable.. walked us through our first move.)

nick colaianni 
Rating:
5.0

A+. !

nick colaianni 
Rating:
4.0

dropped off at night

KEVIN SHEA 
Rating:
5.0

Excellent service! Thank you

Evelyn Hernandez 
Rating:
5.0

Customer did not leave a comment.

Mariber Martinez 
Rating:
1.0

difficult to find the key box, gas tank only 1/4 full, no dolley or furniture pads that were preordered and paid for.

David Johnson 
Rating:
4.0

Customer did not leave a comment.

Teresa Dibenedetto 
Rating:
5.0

Customer did not leave a comment.

Patrick Kearns 
Rating:
5.0

Customer did not leave a comment.

tim henry 
Rating:
5.0

Customer did not leave a comment.

Gary Hauser 
Rating:
5.0

Customer did not leave a comment.

Mary Anne Scrupski 
Rating:
5.0

Customer did not leave a comment.

Paul Heimall 
Rating:
4.0

Customer did not leave a comment.

Jennifer Fagan 
Rating:
1.0

Customer did not leave a comment.

Richard Schoenfeld 
Rating:
3.0

Customer did not leave a comment.

Lisa Turner 
Rating:
5.0

Customer did not leave a comment.

Michael Urbisci 
Rating:
5.0

Customer did not leave a comment.

Joseph Landi 
Rating:
1.0

I was charged $30 for fuel and I didn’t even go that far . It started off as half tank and when I returned it it was not even half inch from half! $30 really?

Elijah Stephenson 
Rating:
5.0

The person at the location give him 10 stars

Tashawn Wright 
Rating:
1.0

The person my husband and son dealt with was rude. He through the keys to my son and walked away saying the contract would be emailed. Then he disappeared. My husband received no receipt for the amount he had to pay and the contract had no amount on it.

Joetta Humphrey 
Rating:
5.0

Customer did not leave a comment.

Mayer avigdor 
Rating:
3.0

Customer did not leave a comment.

Walter Koscinski 
Rating:
2.0

Not sure if this has anything to do with location. Returning vehicle took over 40 min. The app would not work right and there was a 45 min wait to talk to customer service. Finally submitted pictures via email I found on U-Haul.

Andrew Ruskuski 
Rating:
5.0

Customer did not leave a comment.

Linda Panasiuk 
Rating:
5.0

Quick and friendly service!!

Mike Reed 
Rating:
5.0

The gentleman that helped me was very pleasant and it was a nice experience

THEODORE BULSON III 
Rating:
5.0

Nothing at all manager was very helpful and polite

Jocelyn Randle 
Rating:
5.0

Customer did not leave a comment.

David Obrien 
Rating:
5.0

Nothing at all. Manager Jim was great helpful and very receptive to me. Was very pleased. Thank you thank you

Jocelyn Randle 
Rating:
1.0

Customer did not leave a comment.

VICTORMICHAEL DILONARDO 
Rating:
5.0

I looked at a few reviews of this place which I usually dont do. Saw a bad one that stated this place is a scam cause the truck had a quarter tank of gas when they got it. They chose to not read or listen to U-haul's terms and conditions and filled the tank up, didnt use all the gas and give this place a bad review. This person is an idiot and probally lived a privlaged life and never had to rent a vehicle. Then decided to trash this guys name and place of business online. This is a car wash or something like that. Not the U-haul corp. The guy behind the desk simply did his job. The truck was clean and worked perfectly fine. I usually dont leave reviews but after reading that one and going to the place i felt obligated.

rich drinkwater 
Rating:
4.0

A bit more lighting and the key box was difficult to locate.

Alain Mehani 
Rating:
3.0

Customer did not leave a comment.

Jennifer Devries 
Rating:
3.0

I was there before 5 to return and were closed already

Shimon Wiesner 
Rating:
5.0

Without question we experienced top notch professional and friendly customer service when picking up our 20’ moving truck. So much so that we had a slight glitch while picking the truck up as we were there before the location opened—before I could think of a solution my cell phone rang—-it was Jim the owner. He has seen us on camera and called to check to see if everything was ok. Then walked us through the steps needed to get the key. Great location and superb ownership and management. Thanks for a great experience! He even checked up on us later as our move progressed. Awesome.

MARK BRODWATER 
Rating:
1.0

The guy named Michael said he was a manager yet he was very very rude! He cut me off while I was trying to explain to him about my original reservation, didn’t let me finish what I was trying to say instead he kept saying “do you want this or not, I have to go” very poor customer service especially if he really is a manager as he said.

Trixie Zhang 
Rating:
3.0

Customer did not leave a comment.

Matthew Meehan 
Rating:
5.0

Convenient friendly excellent central location Easy visible from the street truck was lined up very convenient people were above and beyond employees very friendly and very considerate great staff great spot very happy would highly recommend Jim goes above and beyond thanks again

jay guucci 
Rating:
3.0

Front right tire was basically flat!!!

Abraham Wolf 
Rating:
3.0

Customer did not leave a comment.

Barbara Miller 
Rating:
3.0

Customer did not leave a comment.

Matt Wedzieczkowski 
Rating:
1.0

they said they close at 5 pm I got there at 4 pm and it was closed!!!

Akiva Luria 
Rating:
2.0

My scheduled pick up was 3pm. This was changed to 2:30pm by U Haul because they changed my pick up location which closes at 3pm. On the pick up date they called me at 1:15pm stating that they were not going to be there and they were checking me in over the phone and would leave the keys in the car. This resulted for my contract to start at 1:15pm. When I picked up the truck at 3pm the keys were not in the car and delayed everything for me

Dirk Daeninck 
Rating:
3.0

Customer did not leave a comment.

James Alvarado 
Rating:
5.0

Customer did not leave a comment.

joaquin Santamaria 
Rating:
1.0

No one available for at least 10 minutes, then they sent me to a different location. Second location person was extremely unhelpful and rude! We reserved a van online with a Washington DC drop off. They said we could only have a truck to do that, not the van we reserved online. Awful experience. Will not be back.

Terrence Martin 
Rating:
3.0

Customer did not leave a comment.

Andrew Carino 
Rating:
5.0

Customer did not leave a comment.

Binyomin Wilhelm 
Rating:
5.0

Customer did not leave a comment.

robert jacobs 
Rating:
3.0

The gentleman who helped me out was great, friendly and informative. My only complaint was finding this location. It’s location and signage really needs an overhaul as it shares the same building as a car wash which is behind some other building. Otherwise, I’d rent a truck from here again as I had no other problems.

Benjamin Berger 
Rating:
3.0

I attempted to complete the remote pick-up, but I ended up having to negotiate the pick by phone. Insufficient internet service.

Robert Brandwood 
Rating:
3.0

Customer did not leave a comment.

Joseph Berger 
Rating:
1.0

He gave me 2 different price after I told him he was 120 dollars to much yr was more interested in the car spa then uhaul never again

dawn phillips 
Rating:
4.0

Customer did not leave a comment.

Ava Dorsey 
Rating:
2.0

I had to park the uhaul on the street behind another uhaul van because the lot was overloaded with other cars not uhaul vehicles.

Mark Little 
Rating:
2.0

i reserved a 24 hour rental and the guy made me return it earlier without any discounted price. i had better expectations

Henry blumenthal 
Rating:
5.0

Customer did not leave a comment.

maureen goldstein 
Rating:
2.0

Tell them about your cleaning fee BEFORE the rental!!!!!

Shmuel Spero 
Rating:
3.0

Very crowded, challenging to navigate property/ location.

Louis Valanzola 
Rating:
5.0

Customer did not leave a comment.

Lou Redbord 
Rating:
5.0

Customer did not leave a comment.

diane sullivan 
Rating:
2.0

The vehicle was returned under the included mileage yet the number was boosted so that an additional miles were charge to my bill. The fuel was more than the initial amount yet additional charges applied. I am very disappointed with the Uhaul company and after years of using this service I will be switching because of the blatant inflation of the numbers.

Roy Hercules 
Rating:
3.0

I would rather deal with a person face to face

Douglas Spano 
Rating:
5.0

Customer did not leave a comment.

Norman Horowitz 
Rating:
5.0

Friendly and fast service!

melinda brewton 
Rating:
3.0

Customer did not leave a comment.

Aleida Bermudes 
Rating:
5.0

Absolutely great service and superior experience. Thank you!

Vlad Tseytkin 
Rating:
3.0

Customer did not leave a comment.

Joseph Zabloski 
Rating:
4.0

Customer did not leave a comment.

Jazmyn Pacheco 
Rating:
1.0

Customer did not leave a comment.

Jessica Wormer 
Rating:
5.0

Customer did not leave a comment.

rich sieb 
Rating:
3.0

Customer did not leave a comment.

William Foor 
Rating:
3.0

Customer did not leave a comment.

Diane Hunt 
Rating:
5.0

The owner at Lakewood Auto very nice and extremely helpful.

Christopher Francese 
Rating:
5.0

Customer did not leave a comment.

JASON WINDSOR 
Rating:
1.0

The location is confusing and I was charged extra money due to having issues locating the truck and getting it returned. I had the truck for an extra 30 min and was charged for a whole other day! I picked it up 30 min late cause I couldn’t find the place!

Alexander Vienckowski 
Rating:
5.0

Customer did not leave a comment.

chayie spiegel 
Rating:
4.0

Customer did not leave a comment.

Michael Himpele 
Rating:
5.0

Friendly courteous owner. Very helpful in make this a easy experience. Thanks

Joseph Glembocki 
Rating:
5.0

Customer did not leave a comment.

Moziel Warren 
Rating:
5.0

Customer did not leave a comment.

Stephen Pasterchick 
Rating:
1.0

Very little if any signage directing me where to drop the truck after hours. Almost went to wrong location. Was also charged a refueling fee when I returned the vehicle with the amount of gas I was supposed to.

Jack Gabbay 
Rating:
1.0

Truck damaged, dirty inside with mud & old coffee spills, manager very rude at this pick up location. Billed me insirance although I had not ordered.

marissa regii 
Rating:
5.0

Customer did not leave a comment.

richard adamczyk 
Rating:
1.0

The attendant did not go over details and over charge 14 extra not applicable to the contract due to the poor attention im not happy.

ana bermudez 
Rating:
5.0

Customer did not leave a comment.

SCOTT SPIEGEL 
Rating:
3.0

I will never use uhaul again. This company is ridiculous. I was forced to call customer service over 7 times to get everything in order and I’m still waiting for them to fix my bill because I got charged for 2 hand trucks I never recieved. Very poor communication and customer service. NEVER AGAIN!

Briana Orso 
Rating:
5.0

Customer did not leave a comment.

Daniel Imbimbo 
Rating:
1.0

Very poor signage, no clear area to leave the truck and the key drop off was so poorly marked we had to go twice and still couldn't find it. Really need to improve signage so location can be found easier

Dor Penney 
Rating:
5.0

Customer did not leave a comment.

Doris McAnaney 
Rating:
5.0

Customer did not leave a comment.

Shraga Wax 
No reviews have been submitted for this location.

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