Customer Reviews for Lakeside Storage & Rentals
(U-Haul Neighborhood Dealer)

284 reviews

400 Lakeside Plaza   Lake Saint Louis, MO 63367
(@ Lake St Louis Exit)

(636) 281-9609

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(636) 281-9609

400 Lakeside Plaza
Lake Saint Louis, MO 63367
(@ Lake St Louis Exit)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location was hard to find and the only identifying mark was a light up U-Haul sign in a window. The inside was small and cluttered. There was no clear marked spot to park the truck. The staff member working was helpful and friendly.

Nicole Gottlieb 
Rating:
5.0

Customer did not leave a comment.

lisa craig 
Rating:
5.0

Just did a drop off with the app, so really can’t comment much on the staff or office.

Steve Swaine 
Rating:
5.0

Very nice man

Abigail Declue 
Rating:
5.0

Customer did not leave a comment.

oliver vargas 
Rating:
3.0

Customer did not leave a comment.

Ronn Read 
Rating:
5.0

Customer did not leave a comment.

Richard Sparks 
Rating:
3.0

Customer did not leave a comment.

Thomas Godar 
Rating:
2.0

Your rules and policies prevent your employee from providing good customer service.

Ross Warrington 
Rating:
1.0

They charged way to much mileage and gas

Kelly Overkamp 
Rating:
5.0

Customer did not leave a comment.

Douglas Nichols 
Rating:
3.0

Customer did not leave a comment.

Lindsy Irwin 
Rating:
4.0

Customer did not leave a comment.

Michelle May 
Rating:
5.0

Excellent experience

Lisa Menner 
Rating:
4.0

Ride Share/Mobile App was cumbersome as the location had little experience with customers using the app. Staff was incredibly helpful and kind, but I still had to go inside, verify my license, get the dolly and get the key as it was not in the lockbox. What should have taken 5 minutes on the app took 30 minutes. Great staff, just needs more training on preparing for a mobile app pick up.

Beau Viehmann 
Rating:
4.0

I did not like the quote was like $28 less than what I was charged.

MARK HESLEY 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MCNUTT 
Rating:
3.0

Staff was great and friendly, location wasn’t super ideal but overall a good experience

KEGAN SNODSMITH 
Rating:
5.0

The truck I rented worked fine but is in need of routine maintenance when it comes to pushing the foot feed.

MATTHEW KEEFE 
Rating:
5.0

Customer did not leave a comment.

DANIEL BRAASCH 
Rating:
4.0

Customer did not leave a comment.

JANET DONDANVILLE 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BOEHMER 
Rating:
3.0

Customer did not leave a comment.

SUPRASANNA RATH 
Rating:
1.0

After hours drop box for key not labeled/unable to be identified. Required me to make a second trip to drop off truck rental after having to call to confirm that mailbox slot was location to drop off keys.

Rachael Adams 
Rating:
3.0

Customer did not leave a comment.

ROBERT MULLEN 
Rating:
1.0

The guy working there was more interested in answering the phone that getting me checked in. It is a storage facility and they don't seem interested in Uhaul customers. They had one truck, so that tells you no one is doing Uhaul business with these people. Would never recommend this place. Go to the big Uhaul center off of Hwy 64, across from auto repair shop. They are pros, plus more trucks and people that are "problem solvers" not excuse makers".

ronald Russell 
Rating:
5.0

Customer did not leave a comment.

Brian Sibley 
Rating:
3.0

Customer did not leave a comment.

Michelle Walker 
Rating:
5.0

Genuinely friendly. Welcomed my business. Thank You U-Haul !!!

WILLIAM RICHARDS 
Rating:
2.0

Customer did not leave a comment.

Rebecca Stephens 
Rating:
2.0

I arrived at the appointment time uhaul had set up. They had no knowledge of my appointment and even though I had a reservation number. I was told I had to download the app and check in. After I did that, they still couldn't get it. Because of COVID, I had to stick my head thru a window while standing in a bush and yell across the office to talk with the rep on the phone while the guy called the service number so they could coordinate my reservation. Total shit show! I was told that this happens all the time.

Connie Bedwell 
Rating:
5.0

Customer did not leave a comment.

Donald Scott 
Rating:
5.0

Our overall uhaul experience was great. The app, however, isn't user friendly. It wouldn't allow us to upload a pic of the condition of truck. Pick up time was 830 am. App said paperwork was being processed. It wasn't truly processed until I sent a chat. At that point I received a name other than agent and the prices began. We didn't leave until closer to 9. I'd say more detailed instructions for the app

Donald Scott 
Rating:
5.0

Customer did not leave a comment.

Scott Hoffman 
Rating:
3.0

Customer did not leave a comment.

Katrina Bussen 
Rating:
5.0

Customer did not leave a comment.

Dominic Mastrodonato 
Rating:
5.0

Everyone there was helpful friendly and courteous

Dean Everett 
Rating:
4.0

Customer did not leave a comment.

joyce caton 
Rating:
3.0

No comment

Robert Roegner 
Rating:
1.0

Make a fucking effort to tell me where the fuck me truck was and make sure where I am going to get the truck is also the location where all my equipment will be located, running between 2 place twice was completely Uhauls fault. Will not recommend your service to anyone.

Tyler Smith 
Rating:
4.0

Customer did not leave a comment.

Quinton Wilson 
Rating:
5.0

Customer did not leave a comment.

Brian Medrano 
Rating:
5.0

Very good and quick service very good place to go

Peggy Davis 
Rating:
4.0

Customer did not leave a comment.

Tonya Stratton 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

tamara clay 
Rating:
5.0

Excellent customer service. Convenient location and everything is explained before you sign a contract. I recommend this location.

Linda Luechtefeld 
Rating:
5.0

Customer did not leave a comment.

janeese lopez 
Rating:
5.0

Customer did not leave a comment.

Carean Dooley 
Rating:
3.0

Customer did not leave a comment.

CHARLIE SCHNEIDER 
Rating:
5.0

Only thing was the truck tires seemed to be really out of balance or one bad tire making the truck bounce around on the road way too much.

Trevor Willingham 
Rating:
3.0

Customer did not leave a comment.

James Thomason 
Rating:
1.0

Manager there was very aggressive to me and rude to her employee. UHaul texted me a new location to return. When I clicked on address for directions, it took me to the same location as I picked up. It took over 20 minutes to return because everyone was confused. The employee was clearly frustrated and made a big deal about the gas tank level. He was very concerned that the tank was returned closer to 8/16ths than 9/16ths. Seems silly to me how big of a deal he made 1/16th of a tank. I won’t be returning and won’t recommend to anyone else.

Doug Libbra 
Rating:
2.0

1. Fully train representatives and increase their knowledge base. U-Haul dealers should be trained as well as the U-Haul branch stores. 2. Had the pick up location completely scheduled this drop correctly we would have been satisfied. But waisted almost an hour trying to return the truck.

Nathan Wilson 
Rating:
5.0

Straight forward and contracts well explained.

Jackie Wilkes 
Rating:
2.0

Customer did not leave a comment.

richard roberts 
Rating:
4.0

Customer did not leave a comment.

Robby Joy 
Rating:
2.0

they were giving me a hard time about miles needed even though mileage had not been mentioned at all during my online reservation period, as i was under the impression i was renting the truck based on time (24 hours) rather than mileage needed.

MICHAEL HOWINGTON 
Rating:
5.0

Customer did not leave a comment.

Gregory Rankin 
Rating:
5.0

Second time a I rented from this location, lI will be moving in a year and will use them again

Paul Walker 
Rating:
3.0

Had to call U-Haul support to get reservation in system.

James Conaway 
Rating:
5.0

not one thing

george nave 
Rating:
4.0

Customer did not leave a comment.

William Goodall 
Rating:
4.0

Customer did not leave a comment.

GREGORY HAWKS 
Rating:
5.0

very nice facility and people

Carlos Alderson 
Rating:
1.0

Customer did not leave a comment.

Josh Echele 
Rating:
4.0

Staff was working alone on a Sunday morning and the store was very busy. He was kind and courteous but a bit overwhelmed with the volume. No fault of his own. I would recommend additional staffing on weekends when rental reservations are plentiful,

LaVetta Hall 
Rating:
1.0

No one there to help hook up the trailer .the air was low in tires .I don't recommend them .

MICHAEL SANDERS 
Rating:
1.0

I called Thursday evening because my husband fell and could not unload the truck. she said no problem as long as I had it there in the evening. Talked to Cheryl this morning--OOPS that was not true. Seems like neither one of these locations know what is going on. I returned the truck 6:30 PM and was charged to return at 9:11 AM.

Troy Gish 
Rating:
4.0

Customer did not leave a comment.

Jeremy Galloway 
Rating:
5.0

None

kate vitale 
Rating:
5.0

Excellent customer service

Jennifer Jones 
Rating:
3.0

They didn’t even bother to tell me to put gas in the truck before returning it. I had no idea how to.

Trisha Stoddard 
Rating:
3.0

I had 40 cent charge when I arrived to pick up. Never had that at the Bryan Rd location. I had already paid online. 40 cents?!

Glenda Vitro 
Rating:
5.0

No issues at all. Helpful attendants and quick and easy dropoff. Pleasant to deal with.

Michael Bevins 
Rating:
5.0

The staff here were professional and friendly. I highly recommend them

Dan Davis 
Rating:
4.0

Customer did not leave a comment.

Paul Leonard 
Rating:
5.0

Customer did not leave a comment.

Brad Beal 
Rating:
5.0

Very accommodating and nice people.

Doug Porter 
Rating:
5.0

very professional and friendly service. thank you

Matthew Troutman 
Rating:
5.0

Nothing everything was great.

Brett McKenzie 
Rating:
4.0

Customer did not leave a comment.

Kenneth Petit 
Rating:
5.0

Customer did not leave a comment.

Peter Beck 
Rating:
4.0

Audra was great when we picked it up. As far as UHaul goes, I specifically requested Eureka to drop off. We were given Pacific. Seemed like the people at the call center didnt really didnt know how to change drop off.

suzanne schafer 
Rating:
3.0

I think you should have partial day rental when the customer is only a couple of hours late instead of charging an entire day. I was only 2 hours late and it cost me an additional $60.

Roger Vogler 
Rating:
5.0

Very nice lady helped us here. Again quick and easy!

Dina Presseau 
Rating:
4.0

Customer did not leave a comment.

Nicholas Ramsey 
Rating:
2.0

I had asked to have a furniture dolly in the truck but when I got to my house to start moving it wasn’t in there. I also was charged $128 for a one way trip when a round trip would have been $90. The lady had said it was cheaper for a one way not a round trip.

Tyler Sarquist 
Rating:
3.0

I felt as though there was a lot of confusion with my reservation. I ordered online and when i got there i was asked to pay double of what i was supposed to. So the lady there got that figured out. then later that day i received a call from someone telling me that my truck fee was charged to someone else. When i called back they said it was taken care of. the next day i received another call about the same thing. i told the lady i was told it was taken care of. she then called me back and said it was... Then the next day i received to different receipts with 2 different charges. however i was only charged one amount. but the amount i was charged seems to be a little high on the mileage side. not a great or easy time renting this truck.

Steve Phillips 
Rating:
5.0

The staff was experienced and friendly with the rental process. There was no waiting checking in or out. I would use them again.

Brian Waldren 
Rating:
4.0

Customer did not leave a comment.

JOSE SANCHEZ 
Rating:
5.0

The attendant came out into the cold to make sure we were helped and continued to assist us.

Steve Flores 
Rating:
5.0

Customer did not leave a comment.

Stephen Drury 
Rating:
5.0

Customer did not leave a comment.

Stephen Pustinger 
Rating:
5.0

Customer did not leave a comment.

Allen Spears 
Rating:
4.0

Customer did not leave a comment.

randy gettman 
Rating:
4.0

Customer did not leave a comment.

Richard Gardner 
Rating:
3.0

Don't bother to check in online. It doesn't save time, it only confuses them.

kenneth popp 
Rating:
4.0

Customer did not leave a comment.

KEVIN HARRELL 
Rating:
5.0

Customer did not leave a comment.

Ian Simmons 
No reviews have been submitted for this location.

Additional Services at this Location

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