Customer Reviews for J&B Trailer Sales & Service
(U-Haul Neighborhood Dealer)

84 reviews

10508 N Saginaw Rd   Clio, MI 48420

(810) 686-6538

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(810) 686-6538

10508 N Saginaw Rd
Clio, MI 48420

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Clean, helpful people and very nice.

stephanie MILLER 
Rating:
5.0

Customer did not leave a comment.

Kevin Kogut 
Rating:
5.0

Customer did not leave a comment.

Ranita Page 
Rating:
5.0

Customer did not leave a comment.

John Roberts 
Rating:
5.0

Just keep doing what you're doing this location is always the first on my list when I need uhaul service. The staff is very friendly and helpful they go above and beyond to make things as smoothly as they can.

VICKIE SHERYL 
Rating:
5.0

Customer did not leave a comment.

Eugene Kelly 
Rating:
5.0

Customer did not leave a comment.

george webber 
Rating:
5.0

Customer did not leave a comment.

Laurie Allen 
Rating:
3.0

I was surprised to see an extra charge added to my contract for a utility dolly rental, after I returned the truck. I asked about fees, mileage etc. when I picked up the truck and this was never mentioned. Would have been nice to know, I would have used the hand truck that I just purchased rather than paying extra to rent one! I'm not happy about this extra charge that I wasn't told about and didn't agree to.

Kevin Cayton 
Rating:
5.0

Customer did not leave a comment.

John Sorenson 
Rating:
4.0

Customer did not leave a comment.

Steve Lackie 
Rating:
5.0

Customer did not leave a comment.

Andrew Leach 
Rating:
2.0

Truck smelled like spoiled milk. Counter person was rude.

Daniel Crowley 
Rating:
2.0

Facility was dirty and run down. Attendant at this pick up location had a poor attitude. It seemed as if I was interrupting his day.

John Stempnik 
Rating:
5.0

Customer did not leave a comment.

Joseph Jaksa 
Rating:
3.0

I've rented from here before with no problems.

James rozell 
Rating:
1.0

Did not have the truck I ordered

Jennifer Lewis 
Rating:
5.0

Customer did not leave a comment.

Mel Dabin 
Rating:
5.0

I don’t Know what it would be!!!

EUGENE DONALD THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Edward Nelson 
Rating:
5.0

Very nice persons and I will highly recommend!! Thanks

Lesvia Viamontes 
Rating:
5.0

Was well taken care of from the time of quote to the return of trailer. Much appreciated.

Keith Stanley 
Rating:
5.0

Customer did not leave a comment.

john akers 
Rating:
5.0

Very friendly staff that made the experience easy.

James Terry 
Rating:
5.0

I love this place. The staff are really friendly and makes things go smoothly, I have been using the North Saginaw St facility for a long time and have referred many to use them

VICKIE SHERYL 
Rating:
3.0

Customer did not leave a comment.

Lawrence Patterson 
Rating:
5.0

Customer did not leave a comment.

crystal gilkes michell 
Rating:
5.0

Everything went well. They were friendly and accommodating. Thank you guys.

Tabitha Jagodzinski 
Rating:
5.0

Customer did not leave a comment.

Justin spencer 
Rating:
5.0

The online reservation process was easy. Pick up and return was also easy with the online checkout. The 15 foot truck was exactly what we needed. It drove well and comfortably.

Bob Cassiday 
Rating:
5.0

Customer did not leave a comment.

Anthony Zintsmaster 
Rating:
5.0

U-haul's website wasn't working right and it took way too long to complete the rental. I ended up having to call the toll free number and get a rep to make me a reservation over the phone as I was standing in the pick up location. This was in no way J&B Trailer Sales fault. This issue was all on U-haul.

David Simone 
Rating:
5.0

Customer did not leave a comment.

Ray Still 
Rating:
4.0

Customer did not leave a comment.

PAUL MARK GOERGEN 
Rating:
3.0

Customer did not leave a comment.

Lisa Harper 
Rating:
5.0

Customer did not leave a comment.

Amanda King 
Rating:
4.0

Customer did not leave a comment.

Brian Molaski 
Rating:
5.0

Was a great experience will use this location for my next rental needs

TIMOTHY EUGENE SPENCE 
Rating:
4.0

Best rates I could find among competitors. Workers were very friendly and nice. Pickup and drop off was VERY quick and i didn’t feel pressured to add on things that i didn’t need which was a refreshing change. Would highly recommend.

Chelsea Gaunt 
Rating:
4.0

Customer did not leave a comment.

Fred Jewell 
Rating:
3.0

Friendly and helpful team that checked me in and hooked up the trailer to my vehicle.

Steve Patykowski 
Rating:
5.0

exzactly as you did for me! Customer service was the best!

Peggy LaLone 
Rating:
5.0

Customer did not leave a comment.

Robert Peters 
Rating:
5.0

Customer did not leave a comment.

TODD NIEDECKEN 
Rating:
5.0

Customer did not leave a comment.

david kozma 
Rating:
4.0

That is why i go to j& b they treat you well and know trailers

RICHARD WILLIAM MILLER 
Rating:
5.0

Customer did not leave a comment.

Roger Kime 
Rating:
4.0

Salesman was very courteous and helpful.

Audrey Miller 
Rating:
5.0

Helpful, friendly and efficient. Great place to rent a UHaul.

Richard Appel 
Rating:
5.0

Customer did not leave a comment.

MARY FOURNIER 
Rating:
5.0

Customer did not leave a comment.

James Crowl 
Rating:
5.0

Customer did not leave a comment.

Eric Hulliberger 
Rating:
5.0

J&B has always accommodated my needs. Good service.

James rozell 
Rating:
5.0

Customer did not leave a comment.

harold phillips 
Rating:
4.0

Customer did not leave a comment.

Brent Howd 
Rating:
5.0

Customer did not leave a comment.

Daniel Balcom 
Rating:
4.0

I have reached out in regards to have help moving my mother from Tawas to Clio Michigan. I have not heard anything back

jeff wendt 
Rating:
5.0

Easier working strap mechanisms

Michael Harris 
Rating:
5.0

Customer did not leave a comment.

Donald Keith 
Rating:
5.0

Customer did not leave a comment.

Alexander Bozek 
Rating:
5.0

Customer did not leave a comment.

Mark Hall 
Rating:
3.0

Customer did not leave a comment.

Jennifer Turner 
Rating:
5.0

Customer did not leave a comment.

Andrew Leach 
Rating:
5.0

Very sweet workers at this place 😇

Nicole Lindsay 
Rating:
5.0

Ashley was super helpful helping me with the renting process, the information for the pick up process after hours and even working on the phone with me on her holiday off as I had issues getting the truck! Top notch customer service!!!!

Bret Pettet 
Rating:
5.0

Customer did not leave a comment.

Tom Blue 
Rating:
3.0

Customer did not leave a comment.

Daniel Yarmuth 
Rating:
5.0

Great staff. Drop off was very smooth. In and out in no time!

WILLIAM Highsmith 
Rating:
5.0

Agent from JB called letting me know they had just received my rental request. I questioned why because I had booked at another location. Agent said she'd call me back after checking with the place I selected in Flushing, MI. Agent called and explained that Flushing didn't have the equipment I needed and should not have accepted the request. Great Customer Service from JB. I had to drive a little farther than wanted to get the trailer, but the excellent customer service was worth the drive.

Robert Loviska 
Rating:
5.0

Customer did not leave a comment.

Eric Bruce 
Rating:
5.0

I didnt know I had to take pictures of certain things before I dropped the keys usually open when I drop off

cINDY BONASSE 
Rating:
5.0

Customer did not leave a comment.

Larry Klingberg 
Rating:
5.0

Customer did not leave a comment.

Christopher Gorman 
Rating:
5.0

Customer did not leave a comment.

Brandon Negron 
Rating:
3.0

Could not check in due to WiFi issues. Unable to take photos of clean interior.

Paula Soper 
Rating:
2.0

I ordered 10 blankets online, when I got to the pickup location I got another order just to be sure i had enough. I was surprised to see I was not refunded the additional $10 as I did not open 3 of the packages which means I may have used 6 or 7 of them. This was very unprofessional.

Renee Gauze 
Rating:
3.0

Customer did not leave a comment.

Krystal Indlekofer 
Rating:
5.0

Customer did not leave a comment.

Luis Boza 
Rating:
5.0

Very nice people

Luis Boza 
Rating:
2.0

I only drove about 10 miles and had to pay $45.45. I thought that was a lot for the few miles I went. And I only had it for about 2 & 1/2 hours.

stacie buchler 
Rating:
5.0

Very nice guy came out when I pulled in to instruct me where to put the truck. The location was only 6 minutes from the house I moved too.

PAUL ANTHONY TUCKER 
Rating:
5.0

Customer did not leave a comment.

Johnathan Kress 
Rating:
5.0

Customer did not leave a comment.

james richards 
Rating:
5.0

N/A

Sean Trantham 
No reviews have been submitted for this location.

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