Customer Reviews for LWM
(U-Haul Neighborhood Dealer)

346 reviews

476 W Interstate Dr   Goldsby, OK 73093

(405) 360-1702

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 360-1702

476 W Interstate Dr
Goldsby, OK 73093

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Curtis Milster 
Rating:
5.0

Customer did not leave a comment.

ryan odom 
Rating:
5.0

Customer did not leave a comment.

Mark Cottrell 
Rating:
5.0

Customer did not leave a comment.

Mark Arnold 
Rating:
5.0

Customer did not leave a comment.

Seth Sandusky 
Rating:
5.0

Customer did not leave a comment.

Bob Marion 
Rating:
5.0

Customer did not leave a comment.

David Van Arsdall 
Rating:
3.0

Customer did not leave a comment.

Kris Haskin 
Rating:
5.0

Customer did not leave a comment.

Randy Butterfras 
Rating:
2.0

Charged more than expected

Steven Hayes 
Rating:
3.0

Customer did not leave a comment.

Alan Stewart 
Rating:
5.0

Customer did not leave a comment.

Jay Hillman 
Rating:
5.0

Customer did not leave a comment.

Steve Knight 
Rating:
5.0

Customer did not leave a comment.

Matthew Nelson 
Rating:
2.0

Key was not in locker, it was still in drop box. Thank goodness the staff was still there at the location so it could be retrieved. Overall it took over 30 minutes to obtain the rental.

Tara Lyon 
Rating:
5.0

Customer did not leave a comment.

Hank Robertson 
Rating:
5.0

Customer did not leave a comment.

Anita Balmer 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
4.0

Customer did not leave a comment.

Gunny Wedekind 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Rogers 
Rating:
4.0

Customer did not leave a comment.

Joe Webb 
Rating:
4.0

Customer did not leave a comment.

David Rountree 
Rating:
5.0

the owner of the shop made sure everything was taken care of. made everything easy as possible

darren radtke 
Rating:
4.0

Customer did not leave a comment.

Bradford Grant 
Rating:
4.0

Door to truck did not open. Had to pick up another at a different location

Jeff Cain 
Rating:
5.0

Customer did not leave a comment.

Audie Van Zandt 
Rating:
3.0

Good site

edward armstrong 
Rating:
5.0

Customer did not leave a comment.

Chad Smith 
Rating:
5.0

Customer did not leave a comment.

Terri Smith 
Rating:
4.0

Customer did not leave a comment.

Chad Miller 
Rating:
5.0

Customer did not leave a comment.

Clint Haslerig 
Rating:
5.0

Customer did not leave a comment.

Laynie Gottsch 
Rating:
5.0

Very user friendly. LWM was great to work with during the entire process. Thanks.

Tracey Talley 
Rating:
5.0

I was originally supposed to drop the trailer off at 501 24th Ave NW however the owner/operator was nowhere to be found all weekend and was not answering the phone or returning phone calls. I was stuck with a loaded trailer for two extra days because of this and now U Haul is attempting to charge ME for MY inconvenience. Not happy at all!

Dylan Fagan 
Rating:
5.0

Customer did not leave a comment.

Stanley Jones 
Rating:
5.0

my first time towing a car. it worked great

David McFerren 
Rating:
4.0

Customer did not leave a comment.

Dion Mayes-Burnett 
Rating:
4.0

Customer did not leave a comment.

BOBBY ROBNETT 
Rating:
5.0

The manager at this store went above and beyond to help me! Very professional and has a huge heart!

Tim Kish 
Rating:
5.0

Jaime the manager of the store went above and beyond to help my situation! I desperately needed to add a 12’ trailer at the last minute to get all of our items in. He made everything happen immediately and also helped me load some of our stuff in the trailer on his off time. I applaud his professionalism and his heart!

Tim Kish 
Rating:
5.0

Customer did not leave a comment.

Mary A Chalaire 
Rating:
5.0

Customer did not leave a comment.

Ronald Tripp 
Rating:
5.0

Customer did not leave a comment.

Jan Carson 
Rating:
4.0

Customer did not leave a comment.

Becky Niles 
Rating:
5.0

Customer did not leave a comment.

Doug Bright 
Rating:
5.0

Very friendly and helpful.

David Sloan 
Rating:
5.0

The scheduled drop off point American Storage was a dump. They did not have any room to turn in, turn around, or signage directing you where to go. They did not open till 9 AM. Would never go there to rent or return anything. I left and found LWM just 1 block away and they helped me.

VAN MCKNIGHT 
Rating:
5.0

Very nice people, professional.

Kris Evans 
Rating:
5.0

Customer did not leave a comment.

Nelson Bond 
Rating:
5.0

Customer did not leave a comment.

Leslie harewood 
Rating:
4.0

Customer did not leave a comment.

Phillip Rios 
Rating:
4.0

Customer did not leave a comment.

Jolynn Major 
Rating:
5.0

Customer did not leave a comment.

Vic Clouse 
Rating:
5.0

Everything went well

paula macian 
Rating:
5.0

Employee who explained rental agreement was very friendly and knowledgeable. Great service!

Joanne Morando 
Rating:
5.0

Customer did not leave a comment.

Cody Jones 
Rating:
5.0

Customer did not leave a comment.

Edward Ruckner 
Rating:
3.0

Customer did not leave a comment.

Ellen Sewell 
Rating:
1.0

The owner was brusque and dismissing. He was condescending and doubted I was scheduled to drop the truck off at his location until I showed him the website, then he scoffed and walked away. He carefully inspected the inside of the truck, which I had swept out, looking for I don’t know what. He asked if I had my contract but didn’t explain that he needed it to check the fuel level and then charged me almost $50 even after I replaced the fuel I had used based on the truck getting 10 mpg as posted on the website. I was given no receipt nor thanked for my business. The overall rental experience was horrible apart from the few minutes with the manager at the pick-up location. The initial reservation was poorly handled and required two cancellations and several lost work hours. Customer service agent Debra from Brooklyn was the only helpful person who ensured I had a truck more than 12 hours later than scheduled despite talking to several other agents. I hope you will find the recordings as I was told the calls were recorded. The upside that my house has been moved does not mitigate the experience as miserable and a poor reflection on this company.

DEBRA SMITH 
Rating:
3.0

Customer did not leave a comment.

Natalia Jimenez 
Rating:
3.0

The signage was hard to see when I was using my GPS. Didn't know where we were going until after we passed the entrance, and then we had to find somewhere to turn around the truck. Staff were in back and did not seem to want to be bothered with us dropping off the truck. I'll check other u-haul locations first if I need to rent another truck.

michael deabenderfer 
Rating:
5.0

Customer did not leave a comment.

garland duke 
Rating:
4.0

Customer did not leave a comment.

Douglas Thompson 
Rating:
4.0

Customer did not leave a comment.

Ronald Whittenberg 
Rating:
4.0

Jamie was very helpful & made it a good experience.

janis nelson 
Rating:
5.0

Customer did not leave a comment.

Robert Finley 
Rating:
4.0

The uhaul was not swept out. Guy was very friendly and pleasant. I was told over phone when I ordered the uhaul what the total price would be (I even asked to verify that it included all fees and everything) but then when I went to location to pick it up the cost was over $100 more than what I was told over the phone. That was not a nice surprise. But I think that was an issue on the end of the person I talked to over phone and not the pick up location.

jill blayney 
Rating:
5.0

Everything went well!

william niccum 
Rating:
4.0

Customer did not leave a comment.

Charles Morris 
Rating:
5.0

Customer did not leave a comment.

Brookelyn Stearns 
Rating:
3.0

Customer did not leave a comment.

Randy Jensen 
Rating:
5.0

My experience was very good there at LWM.

bill purcell 
Rating:
1.0

The staff on site was friendly and helpful, but my card was charged multiple times, which resulted in the card being declined. I was able to make the purchase using another card, but due to the extra pending charges, I have been left with no money at all for extra moving costs or costs of living for several days. My move was rather sudden, requiring a very tight budget. While I do not believe that this was intentional at all, it has significantly inconvenienced me, as I am now alone in a city hours away from anyone I know, and have no money at all.

Tory Norris 
Rating:
5.0

There isn't much to do at this location. The employees helped me hook up the trailer and in hook when I returned it. They were helpful and courteous

CRIS COPELAND 
Rating:
4.0

Customer did not leave a comment.

gene bruce 
Rating:
5.0

Customer did not leave a comment.

Lauralee Norman 
Rating:
4.0

Customer did not leave a comment.

MAYRA IBARRA 
Rating:
5.0

Customer did not leave a comment.

MIKE PATEL 
Rating:
4.0

Customer did not leave a comment.

Linda Ellis 
Rating:
5.0

Customer did not leave a comment.

travis swan 
Rating:
1.0

First off the management was rude and no help. I never got my call for the scheduling of pickup till late that night before. I was told I would have a 20 foot. Get to the location and the manager is on the phone non stop. Makes it hard to talk to. I end up with a 26 foot truck wasn't happy. Now I spent more in gas and I also didn't want the over priced insurance and I ended up with it. Want told I was getting it.

Cassidy Carr 
Rating:
4.0

Customer did not leave a comment.

Sherry Brown 
Rating:
4.0

Customer did not leave a comment.

Joe Chrisman 
Rating:
5.0

Customer did not leave a comment.

Michael Dancer 
Rating:
4.0

Customer did not leave a comment.

Jan Gough 
Rating:
5.0

Customer did not leave a comment.

Larry Hollingsworth 
Rating:
5.0

Guys were friendly and professional

alvie claborn 
Rating:
5.0

Customer did not leave a comment.

Leslie Sargent 
Rating:
1.0

Better computer. Even with reservation, it took 3 trips and 1 hour to get equipment rented while $75/hour movers waited. Had trouble unloading car from transport because trailer was bent. No dash lights.

CHERYLE PRESLEY 
Rating:
3.0

Customer did not leave a comment.

Robert Burpo 
Rating:
5.0

Everything about this rental experience was great - the location, helpfulness of the store owner, condition of the rental van, all was very pleasant.

Jeffrey Wall 
Rating:
5.0

Customer did not leave a comment.

diane coghill 
Rating:
5.0

Customer did not leave a comment.

GARY JAMES 
Rating:
5.0

I appreciate how quickly the check out and drop off processes were!!!

Scott Meier 
Rating:
2.0

I was not shown the truck was given the keys to go retrieve it along with paperwork. The gas gauge showed 3/4 not 7/8 like the paperwork said. The owner was busy with another customer. And I was pressed with moving. We went 10 miles round trip. I put gas in and it showed 7/8 where it should have been in the first place! I have the bank showing the shell gas station down the street. I should not be charged for 7.70 in gas that was never in there the first place. If the owner would have walked with me around the truck and showed me the proper milage and gas, I would not have to write this bad review. When I went online I reserved the $19.95 a day truck at this location. Received a print out. When I got there he put me in a bigger truck didn't tell me. Didn't go over any paper work or nothing. Just gave me a key and that was it. I should receive a refund for gas that was never put in the first place.

CASIE LEVERING 
Rating:
4.0

Customer did not leave a comment.

Paul Finken 
Rating:
5.0

Customer did not leave a comment.

MELISSA MOORE 
Rating:
4.0

Nothing to offer as this location was great place to deal with

Michael James 
Rating:
2.0

Uhaul is a side business for them. Had to wait 20 minutes before they would check me out due to customers for their other business. They took my credit card and drivers license even though I performed express check out. I question my information remaining secure if they are using a person laptop to enter my info to your website.

Israel Mays 
Rating:
5.0

Customer did not leave a comment.

Emily Reese 
No reviews have been submitted for this location.

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