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Tammy K
Customer Reviews for L K Tire & Tune Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was absolutely the best uhaul place I have ever rented from. I would recommend it to everyone.
John EVery helpful, I appreciate the last min availability ♥️
missy BThe van was exactly what we needed. It was good on gas and the owner was great to work with. We will be renting again.
GOFFIN PI experienced nice customer service
Aneta HTop notch service !!!! Went the extra mile when I forgot my I-pass in the van after I returned it. Thank you
Thomas LGive cards to put in car windows when the customer parks. My car was towed because the towing company thought my car was someone going to the mosque. The people running the Uhaul were great and the equipment maintained fine.
Max FClean truck ran beautifully
ron zI was cheated for the fuel. I have receipt for it.
Richard HAll I can say is that they are very helpful, informative, and he explained everything very clear! I would definitely recommend everyone to come here and get service!
Luz RReally nice guys and truck was well maintained.
Seth SThe people at this location were very nice and accommodating. Very happy
Vasili Pmake the app easier to get thru
William DThe truck was very rough on the road and it was shaking the whole time. I think it needs some maintenance
moath sThank you Overall experience
mustafa sEverything was smooth. The gentleman was very laid back and professional. Great location and service. Highly recommended.
Kevin FProcess charges on the card that I booked the reservation with.
Ladarious BWell done!
Scott GTruck ran good but smelled of cigarettes.
Dan LFast & easy
Tomasz SEntrance is very hidden, made it look confusing.
NEREIDA CThe employee that helped me was very sweet! I didn't manage to catch his name but he made the experience very easy and pleasant. Next time I need to rent a truck, I will be coming back to him!
ANGEL JDidn't have the 100.00 deposit money bad business
Ronald LVery professional, fast and respect to my belongings and me. I would never us a different company again you guys are the best. Thanks from the Jordan family
JUDY JWell my original reservation didn’t have the vehicle we were suppose to get so it was redone for that one.
Clifton SNothing , you're nice
MOHAMED EI wouldn’t recommend uhaul at all!
felita dThis was a 5 hour drive to move. I had to drive one and a half hours one way to pick the truck up. Double G gave me some extra miles for my trouble and he was going to give me an extra day as well.I did not think I was going to need an extra day so I said no.However I got this truck back 2 hours late and I was charged for a full day.I do not think that this is fair.I went and picked this truck up in the middle of nowhere and brought it into the Chicago area where it can be put in service more. I got charged for a full day for being 2 hours late.
Patrick KIt should be clearly marked where to park trucks and have the space available. Also I hated just leaving the truck sitting there out in the open (even though the driving portion is locked, there is no way to lock the trailer part so anything can happen) because even though it is 24 hour drop off they close early on saturdays so there is no help there. It just wasn’t a good location for the size truck I had even though it stated my truck could be accepted. Again, an issue with corporate as the scheduling manager told me not to trust the reviews of any U-Haul facility because they are all angry people trying to get over on the company, but when I submitted photos of the truck damage none of the photos came up on the site when I returned it.
Ebony Rgentleman was very nice and courteous made the process go fast!
MOHAMAD AThe man who took care of us was very good at his job!
BRYAN KN/a
Erica BHad no issues everything was great.
GENE LThe cabin of the vehicle smelled strongly of cigarettes, which was very upsetting. It was raining hard so we couldn't open the windows while driving. Otherwise the vehicle was clean. There were, apparently, issues with the online 24/7 program that was being used, which I was not notified of, so it took 40 minutes for us to retrieve our vehicle. I would never recommend the 24/7 online program to ANYONE. It was absolutely terrible. I was also disappointed to find that the shop where I was picking up the truck was closed, which I was not informed of, so it was difficult to ask the questions I needed answers to. We waited on hold online as well as on the phone. I was disappointed in my experience overall. I have used U-haul many times, but this was by far the worst experience.
Brittany MNothing. Everything was outstanding
mike dContinue great service
Gabrielle JI Received a call from the uhaul facility at 845 am on Saturday 11/3 to confirm I still wanted to rent a truck. I called back 3 minutes later and said yes still needed truck and I’d be there by 930 am. When I got to the facility there was no truck available for me. I was told all they had was a 27 footer which was no good to me since I’d be driving on city streets. Someone had changed my reservation to 930 pm. Why that was done I don’t know. I was told to drive to worth to get a truck from there. When I arrived there I could not set up a uhaul account. I called tech support and was hung up on. Finally when I called the store somebody was able to set up the new truck. I did not get my truck until 11 am. It took me an hour and a half. Not once did I receive an apology. I was furious to say the least. I would never and I mean never call a uhaul store again. It’s ridiculios that I was treated that way and was not compensated or apologized to for the huge inconvenience it caused me.
gerard mWhy no cruise control? It helps to maintain good gas mileage. .
EMIL MI had a great experience.
Kathryn Jfriendly easy to locate clen well informed
CLOUTHA ADid not receive the email receipt, please send to my email @ donicahagler@yahoo.com
DONICA HFAST COURTEOUS SERVICE!
bob jNothing everything went great. The agent was the best.
RICK PCredit card reader did not work properly. Had to key in second card manually.
RICK Pvery friendly attendant.
Chris BCould use more equipment like trailers that’s what I wanted
Larry C