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Andrew Weston
Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentian was.knowledgable and very patient. Great location.
bonnie scottMy husband is not a large man (170lbs).. He could barely fit behind the steering wheel, with no way to adjust the seat. It was an uncomfortable drive.
Ronya BrooksTried to charge me for fuel and milage that I didn't do. If I didn't take pictures, and monitor my credit card, they would have charged me. Got attitude from the lady there and didn't seem to give a damn about what happened. I do not feel confident in my decision to use them.
Adam NovisVery helpful staff. Knowledgeable and able to explain all charges and very efficient with check out process
Maneesh MakwanaMy App doesn't work.
Ron PetryAmazing
John OBrieni have requested for the refund of overcharges of fuel applied and also requested compensation for the time i spent on call for the U Haul team made mistake.
Vishal TankExcellent customer service
Andrew TorantinoFast and efficient. Easy out and easy return .. Great staff
Fred RichmondExcellent customer service. No suggestions required.
Fraser ScottKeep up the good work.
Victor MalarenkoFantastic experience.. Super service! Would do it again!
Hedy EdwardsEnjoyed conversation with sales rep, would rent again from this facility.
Murray BellMake sure that trailers are cleaned and ready to use Picked up a car trailer ramps were packed in mud frozen in place had to use a pry bar and hot water to get them out to load the car
john battyAll round perfect experience! Cargo van was virtually new, with barely 9K on the odometer.
Mike SciberrasThe customer service was fantastic, they were very friendly and helpful. Would definitely recommend this location.
LAURA ABRAMSThe mobile app experience was not good. It hangs, pics take a long time to load, may need to be re-loaded and the final approval took ages. I finally went inside to get help and get it finalized.
Douglas HaweMore spots to park.
Cam TappVery efficient. Clear explanations of rental terms and conditions.
Jamie MorrisWas sent out with an unsafe vehicle. When I showed your competitors that replied that they would be fired for letting a customer rent a vehicle in this condition. And I guess the damage waiver does not apply to damage? Bunch of greedy scammers. Last time was the bait n switch, and still you didn't give the lowest price guarantee in your international scam
JOHN ST DENISThe truck was clean and ready to go. The service to get it was excellent. First time renting a uhaul and finding it is so simple, I would not hesitate to do it again
Adam CampbellJust improve the “in person” hours of service for pick up.
Mark DodwellGreat experience over all, the team was very accomodating.
CORY BROBBELNothing to improve. TJ was hands down absolutely amazing from start to finish. Was a huge help. He even offered and sent help to unload the truck. I rented the truck on Friday and was rushed to the hospital. TJ came to my house to see how I was feeling and to see how the unloading was coming along.TJ went over and beyond. I highly recommend people to deal with TJ at that location. Kudos TJ. Keep up the amazing work and thank you again for everything
Mike MillerStaff were great, quick and painless transaction
Stacey HughesVery personable staff, willing to help
DAVIDG LEEDERThe one that runs this is amazing always gets you ready greets you and makes sure you are already to go when ready.
Jesse FavelVery easy
Ian PhillipVery helpful and accommodating.
dustin elchesynNo comment
THOMAS JOYCEImprove waiting time. Train more people on U-haul counter. Its not fair to wait for the representative for 45 minutes.
Hardeep SinghGreat staff! Keval was amazing.
tejas shahTJ was amazing! Really help me out.
David PetrangeloHadn't realized till moving day there is more then one u haul in my little town. While I had changed the pickup time a couple of times the week prior....message was lost/not acted upon. suggestion: the online search did not indicate there was more than one location. So here I was talking to location A....and the rental turned out to be location B. Found this out on moving day. Worse yet...phone either not answered or voicemail at 9.30am! Would that make you happy? Hopefully...I won't be moving again for a while.
mike lynchgreat service
Bryan McconnellTJ was amazing. Helpful, kind, courteous and professional.
STEPHAN TESTAit was all good would rent again
Daniel BraggReservation was for 12pm. Arrived at 12pm, u-haul rep wasn't there, in fact he was 15 minutes late for work.
steven grahamEverything was available and on time. Friendly staff.
JANET MILOVANOVICI realize September is one of the busiest times for uhaul, however, our reservation was made well in advance of our date. Reservation made for 9am and confirmed. Help was hired to make move quicker. At 9am I showed up and was told an email or text had been sent delaying pickup to 11 am. No such email or text was ever received. I was to be called as soon as rental was returned. No call was received. I attended at noon and truck was sitting in lot. Our help sat for 3 hrs waiting a rental truck that was over three hours delayed. I know uhaul has no trouble renting due to demand. But it should not be an acceptable practice to have people following your booking policy months in advance only to have last mi use expenses incurred due to lack of consideration for your customers time and money. Reason I would recommend uhaul to a friend, it is the only game in town..
tyna negusWhen I had booked the truck months ago I had booked the truck for 2 days. Two days before I picked it up, UHaul changed my pickup location to be 45 minutes in the opposite direction of where I was moving to, which was fine but I think it also switched my drop-off time to 8am on the following day rather than the end of the day. I got an angry call from this location stating that I was late, berating me as if I had stolen the truck. Totally unprofessional. I brought back the truck ASAP because I felt bad for the family that was waiting for it, but the owner of the location that called me was probably the least professional person I've ever had the pleasure of dealing with.
Justin FitchettThe location was closed when we dropped off the truck, so we left the keys with the attendant at the gas station where the UHaul office was located.
Ian HallfordEverything went well.
Michael AshtonOwner cranky we were 25 minutes late picking up. Was morning so wasn’t keeping him overtime. I work customer service in past. Repeatedly being passive aggressive does not get return customers.
Brian GerigThe owner went above and beyond to make my 1st time renting a trailer. Super service!
Dmitri Razine